Director of Product – Digital Guest Journey

Canary Technologies

Director of Product shaping the Digital Guest Journey for hospitality software company. Overseeing product strategy and driving alignment across teams with a focus on high-impact outcomes.

Posted 7/6/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $275,000 - $350,000 per yearWebsite

About the role

Key responsibilities & impact

Own the product strategy and multi-year roadmap for the Digital Guest Journey — defining what gets built, what doesn't, and why.
Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
Translate product decisions into business narratives connecting product metrics to company-level outcomes including revenue, margin, and churn.
Lead technical conversations with engineering and enterprise clients with precision, including system architecture, integration dependencies, and trade-offs.
Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.

Requirements

What you’ll need

10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you.
The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered.
Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail.
Examples of driving cross-functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.

Benefits

Comp & perks

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

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Hard Skills & Tools

Product StrategyRoadmap DevelopmentData SynthesisProduct Metrics AnalysisTechnical ConversationsIntegration DependenciesProblem IdentificationExecution ManagementStakeholder EngagementFeedback Loop Optimization

Soft Skills

AccountabilityCommunicationCollaborationLeadershipRelationship Management