Product Operations Lead

VGS

Founding Product Operations Lead at VGS overseeing operational models and processes for product teams. Collaborating with Engineering, Design, and Go to Market to enhance product outcomes.

Posted 6/18/2026full-timeCalifornia, Colorado, Connecticut, Florida, Illinois, New York, North Carolina, Oregon, Texas, Virginia, Washington • 🇺🇸 United StatesSenior💰 $180,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain systems and processes to track product performance
Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

Requirements

What you’ll need

8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar role
Experience in fast-moving, product-led organizations with an emphasis on minimum necessary process
Strong systems thinker who can design operating models that scale without adding bureaucracy
Proven scrappy executor who takes ownership and gets things done
Comfort operating in ambiguity and building from a blank page
Clear, concise communicator with strong written and verbal skills
Strong product instincts and empathy for Product Managers and cross-functional partners
Prior payments experience and the curiosity to build a deep understanding of VGS’s products

Benefits

Comp & perks

Flexible work hours and flexible PTO
Competitive health benefits
VGS stock options
401k plan, with employer matching 4% and immediate vesting (available only for US employees)
Life & disability insurance
Pre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)
Global parental leave program
Employee Assistance Program
Home Internet reimbursement
New hire home office set-up allowance
Professional learning reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product performance trackingoperating system designroadmap planningexecution trackingautomationAI/agentsproduct development processeslaunch coordinationsuccess metricsproduct-market fit

Soft Skills

systems thinkingownershipcommunicationempathycross-functional alignmentfacilitationadaptabilityconcisenesscuriosityexecution