Implementation Specialist

• Drive onboarding and implementation of the VGS product suite for new or expanding customers and improve time-to-value for our customers.
• Manage multi-threaded enterprise projects that require coordination between a variety of internal and external stakeholders.
• Coordinate with experts in the Payments, Fintech, and Banking industries to develop implementation project plans that touch vital components of our customer’s payments infrastructure.
• Diligently maintain and update project plans and documentation to ensure that any stakeholder—even those not involved the day-to-day project work—can quickly understand a project's status and trajectory.
• Gather business requirements, interpret technical documentation, and provide advice on integration best practices to help our customers streamline their implementations.
• Distill complex technical updates into easily digestible summaries for both internal and external stakeholders, ensuring clarity and removing blockers.
• Identify risks and proactively manage client implementation issues. Resolve and/or escalate issues in a timely manner.
• Collaborate with account management colleagues and cross-functional departments (support, engineering, product, etc) to ensure successful implementation and support continuous process and product improvement.
• Be a dedicated resource to help navigate our customers through technical challenges including proxy connectivity, integrations, and platform features.

Customer Implementation Manager