Full-stack Engineer

• Product-Minded Collaboration: Partner closely with Product Management to shape the roadmap and define what actually gets built. You won't just be handed technical specs; you will actively collaborate to understand customer pain points and engineer the best possible solutions.
• Build Mission-Critical Systems: Design, develop, and deploy fault-tolerant, highly available distributed systems capable of handling 1,000+ TPS and securing millions of dollars in sensitive financial data with zero data loss.
• Cross-Functional Partnership: Work seamlessly across organizational boundaries, partnering deeply with Product, Revenue Ops, Cloud Platform, and Security teams to ensure our payments infrastructure aligns with holistic business and operational requirements.
• Optimize for Scale and Latency: Tackle complex performance bottlenecks and architect scalable solutions that maintain strict low-latency requirements for high-volume payment flows.
• Drive Technical Decisions: Engage in technical trade-off discussions, drawing from past industry experience to help the team make informed architecture and design choices for high-throughput environments.
• Code Quality & Review: Act as a valuable and rigorous code reviewer. Maintain a culture of code quality through comprehensive testing, automation, and adherence to rigorous engineering standards.
• Full Lifecycle Ownership: Engage proactively in all phases of the software lifecycle, monitoring, alerting, and maintaining your work post-deployment to ensure absolute reliability in production.

Senior Software Engineer

Product Manager

• Drive Platform Convergence: Audit, consolidate, and elevate our API and tooling surfaces into a unified, best-in-class developer experience. You will be responsible for the 'integrity' of the platform.
• Architect an Agent-Ready Platform: Drive the convergence of disparate tools into a single, high-fidelity surface. You will impose strict semantic standards to ensure our APIs, connectivity options, external O11y offering, CLI, and IAC tooling are well-documented, self-describing and machine-parsable, reducing friction for human developers while enabling reliable interaction for the next generation of AI coding agents.
• Own Technical Debt & Modernization Strategy: Lead the high-stakes navigation of deprecating legacy systems and migrating enterprise customers to modern architecture with zero downtime.
• Product Strategy & Discovery: Meet with business, product, and engineering leaders to map complex problems to business needs. Define technical requirements, prioritize features, and create roadmaps that align with business objectives.
• Product Design: Conceptualize easy-to-use technical interfaces and partner with UX Designers and Engineers from various disciplines to develop high-fidelity experiences. Continuously engage with clients to identify key challenges, prioritize, and build engaging solutions through the UI.
• Cross-Functional Collaboration: Lead cross-functional teams (Engineering, UX, Testing, Sales, Project Management, Legal, Security, etc.) to deliver against the product roadmap.
• Launch and Support: Own launch-related activities, including customer onboarding, integration support, creating implementation guides, and training.
• Performance Analysis: Define and track KPIs and analytics to report product performance, inform decision-making, and guide future roadmap.
• Stakeholder Communication: Communicate new features and roadmaps to various stakeholders and provide updates to management.

Principal Product Manager – Enterprise Platform

Support Engineer

• Manage long-term integration projects with our customers, ranging from Fintech startups to Fortune 100 clients, to understand and resolve their integration and operational requests.
• Act as the primary coordinator between internal VGS development teams and the customer's technical staff, ensuring alignment and that no tasks or dependencies are forgotten.
• Maintain up-to-date project trackers, spreadsheets, and task boards to accurately reflect current integration statuses for both internal stakeholders and customers.
• Triage customer issues, perform deep-dive debugging (reviewing logs, reproducing issues via cURL/Postman), and resolve or find workarounds.
• Create and update internal and public-facing documentation based on findings from request investigations and project milestones.
• Communicate via email, chat, or video conferencing with customers to provide "Very Good" service experiences.
• Prepare and deliver customer training, including developing training materials if they do not already exist.
• Submit and comment on bug reports and feature requests based on customer interactions.
• Engage with the development team to create new feature requests, escalate bugs, solve problems, or obtain missing information.
• Understand and deliver on team metrics and KPIs, prioritizing ticket quality, fast resolution times, and high focus on customer satisfaction.
• Meet or exceed SLA times consistently.
• Reliably respond to on-call emergencies and participate in on-call support rotation as needed

Senior Software Engineer

Principal Product Manager – Enterprise Platform

Technical Support Engineer