Account Manager

• Manage a portfolio of existing top-tier and strategic customer accounts.
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
• Empathize with every aspect of our customer’s experience, from onboarding to renewal.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
• Represent the voice of the customer across the organization to inform our sales process and product roadmap.
• Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
• Assist in workshops to help customers leverage the full value of VGS solution.

Senior Account Manager

Full-stack Engineer

• Building and scaling extensions on top of our core platform which is already used by the world’s largest enterprises across the merchant, acquirer, and card issuer spaces.
• Shipping features iteratively, in a way that optimizes both for the MVP, and can be scaled into a full-fledged customer offering.
• Setting engineering standards, shaping the team culture, and contributing to our roadmap.
• Working directly with customers, vendors, and partners to understand and figure out how we can solve their business problems with creative software solutions that are reusable across our customer base.
• Contributing to architecture decisions and shaping our product direction in payment tokenization, network token management, and credential orchestration.

Staff Product Engineer

Product Operations

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

Product Operations Lead

Accountant

• Support the day-to-day accounts payable function
• Assist with month-end close activities
• Provide backup support for billing and accounts receivable operations
• Collaborate with the Finance team remotely

Staff Accountant – Contract

Solutions Engineer

• Develop and maintain our migration services and enhance our internal and external file processing product.
• Collaborate with cross-functional teams to design, build, and optimize high-throughput, fault-tolerant services within the VGS platform.

Software Integration Engineer

Infrastructure Engineer

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.
• Performance tuning and capacity planning: Identify bottlenecks and optimization opportunities, and implement scaling strategies to handle traffic spikes and growing workloads efficiently.
• Collaborate with cross-functional teams: Work closely with software engineers, product teams, and DevOps to enhance system reliability and delivery pipelines.
• Improve operational processes: Champion continuous improvement initiatives in deployment, scaling, and performance testing, while advocating for the adoption of SRE best practices across the organization.
• Mentorship and leadership: Provide technical mentorship to junior engineers, contribute to strategic decisions around infrastructure, and ensure best practices are implemented at scale.
• Be proactive and innovative: we rely on your feedback to build a world-class product.
• Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this!

Senior Account Manager

Staff Product Engineer

Product Operations Lead

Staff Accountant – Contract

Software Integration Engineer

Senior Infrastructure Engineer