Account Manager

• Manage a portfolio of existing top-tier and strategic customer accounts.
• Drive immediate onboarding activities such as integrations and training for new customers by partnering with VGS and customer implementation teams.
• Own and nurture relationships with our larger customers, which includes, but is not limited to: increasing adoption/utilization, ensuring retention, working collaboratively to expand revenue, and monitoring satisfaction.
• Establish a partnership with customers in order to build Account Plans, defining critical goals, or other key performance indicators and aid in achieving their goals.
• Empathize with every aspect of our customer’s experience, from onboarding to renewal.
• Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally and externally.
• Establish regular cadence (weekly, monthly, quarterly) with each assigned client, performing discovery meetings and executive business reviews.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services.
• Identify, manage, and work quickly and independently to close up-selling and cross-selling opportunities.
• Represent the voice of the customer across the organization to inform our sales process and product roadmap.
• Identify opportunities for customers to be brand champions and advocates, build testimonials and case studies.
• Assist in workshops to help customers leverage the full value of VGS solution.

Senior Account Manager

Full-stack Engineer

• Engage in all phases of the software lifecycle- design, implement, test, deploy, and support services in production.
• Maintain a culture of code quality through rigorous testing, automation, and code reviews.
• Be proactive and innovative- we rely on your feedback to build a world-class product.
• Be a part of a team that believes in the core values of transparency, collaboration, grit, and humility; in going above and beyond what is required to do the right thing for our customers and the company; and in having fun while doing all this!

Senior Software Engineer, Payments

Systems Engineer

• Founded in 2015, VGS is the world's leader in payment tokenization and trusted credential management platform, depended on by Fortune 500 companies, merchants, fintechs, and banks alike. Our mission is to revolutionize the way sensitive data is stored and secured, enabling organizations to manage information across cards, bank accounts, and digital wallets with ease.
• VGS stores sensitive data and tackles critical payment acceptance challenges such as multi-PSP management, card issuance, payment orchestration enablement, PCI compliance, and the protection of personally identifiable information (PII). We provide our clients with complete ownership, control and insights into their payment data, driving growth and enhancing user experiences across industries.
• VGS offers a comprehensive suite of solutions, including a composable Card Management Platform, a PCI-compliant Vault, and advanced network value-added services such as Network Tokens, Account Updater, and Card Attributes. Our innovative technologies empower businesses to boost revenue through higher authorization rates, reduce fraud, and streamline operations—all while seamlessly integrating with existing tech stacks.
• At VGS, we're not just securing payments—we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape.
• As an IT Systems Engineer, you will be responsible for designing, implementing, and maintaining VGS’s IT infrastructure and enterprise applications while managing and optimizing our collaboration tools and platforms. Examples of some of VGS’s tooling include Google Workspace, Okta, Slack, Jira, the Meraki networking platform, and other similar solutions. This role encompasses full-stack IT subject matter expertise, from system administration and support to enterprise application integration and automation of IT services. It requires a strategic approach that provides an excellent opportunity to contribute to VGS’s long-term success while growing your career and experience. The IT Systems Engineer is critical in ensuring the IT team's service delivery, stability, security, and efficiency while aligning IT initiatives with business objectives.