Product Specialist, Grain Operations

DTN

Product Specialist providing technical support for DTN's grain ERP solutions while leveraging grain industry expertise. Collaborating with customers to maximize the value of the software.

Posted 7/14/2026full-timeRemote • Illinois, Iowa, Mississippi, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for ERP solutions in grain operations, with strong analytical and problem-solving skills to resolve complex customer issues effectively. Excels in communication and collaboration across teams to enhance customer workflows and drive continuous improvement.

Highest-signal resume keywords

Grain Operations KnowledgeTechnical Support ExperienceAnalytical Problem-Solving SkillsCustomer-Focused MindsetCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware Functionality AnalysisIssue DiagnosisSupport DocumentationERP SolutionsCustomer Workflow OptimizationDefect IdentificationTechnical Issue ResolutionKnowledge Base ContributionSupport Insights Documentation

Soft Skills

Excellent Communication SkillsCustomer Service OrientationTime ManagementCollaborationAnalytical Thinking

Industry Keywords

HedgingMerchandisingScale OperationsTicketingSettlementsGrain AccountingCustomer SupportHelp DeskTechnical SupportContinuous Improvement

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
Partner with customers to optimize operational workflows and maximize the value of their ERP platform
Resolve complex customer issues while serving as a knowledge resource for peers and team members
Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Requirements

What you’ll need

Working knowledge of grain operations, workflows, and terminology, including hedging, merchandising, scale operations, ticketing, settlements, and grain accounting
Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues
Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical users
Strong analytical, troubleshooting, and problem-solving skills
Ability to manage multiple priorities independently while collaborating effectively across cross-functional teams
Customer-focused mindset with a passion for delivering exceptional service and support

Benefits

Comp & perks

Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)