Product Operations

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Product Specialist, Grain Operations

Account Manager

• Own and scale DTN’s account-based marketing strategy, focusing on high-value target accounts and revenue generation in key sectors
• Partner closely with Sales leadership and account teams to align on target account selection, account plans, and pipeline goals
• Design and execute 1:1 and 1:few ABM programs that drive engagement, pipeline creation, and deal acceleration
• Develop highly personalized, multi-channel programs across digital, content, executive outreach, and field marketing events
• Act as a quarterback across marketing, sales, product marketing, and customer teams to ensure coordinated account engagement
• Translate product, market, and account insights into targeted messaging, offers, and content strategies that resonate with buying groups
• Collaborate with event marketing to support regional programs, executive events, and in-market activation
• Build and optimize account engagement frameworks, scoring models, and reporting to track program effectiveness
• Continuously test, learn, and iterate on ABM plays to improve performance and scalability

Senior Demand Generation Manager – Account Based Marketing

Controller

• Lead the accounting function, including General Ledger, Billing, Collections (AR), Accounts Payable (AP), and Sales Support.
• Own the monthly, quarterly, and annual close processes, ensuring accurate and timely financial reporting in accordance with US GAAP.
• Maintain a scalable and efficient accounting operating model to support DTN’s growth.
• Ensure consistent application of accounting policies, strong internal controls, and effective governance.
• Partner with Finance leadership to shape financial strategy, reporting, and governance priorities.
• Provide clear, actionable insights on financial performance, risks, and trade-offs to support business decision-making.
• Translate complex accounting topics into business-relevant guidance for senior stakeholders.
• Own DTN’s technical accounting framework, including policy development and application of evolving standards (e.g., ASC 606).
• Oversee review of complex and non-standard contracts, ensuring appropriate revenue recognition and accounting treatment.
• Lead adoption and implementation of new accounting standards.
• Serve as the primary liaison with external auditors, owning audit strategy, execution, and outcomes.
• Strengthen and scale DTN’s internal control environment, ensuring compliance and future readiness.
• Proactively identify and mitigate financial and operational risks.
• Drive process simplification, standardization, and automation across accounting operations.
• Partner cross-functionally on system implementations, integrations, and data governance, ensuring accounting requirements are embedded early.
• Lead accounting support for M&A activity, including due diligence, integration, and purchase accounting.
• Build, lead, and develop a high-performing accounting team.
• Set clear expectations and operating rhythms that drive accountability, efficiency, and quality.
• Foster a culture of ownership, continuous improvement, and strong cross-functional partnership.

Full-stack Engineer

• Designs, develops, and implements GraphQL APIs to provide unified data access across multiple systems
• Leads the development and expansion of semantic API architecture including schema design, resolver optimization, and data normalization strategies
• Establishes data governance and security practices for semantic API layers
• Collaborates with Data Engineering teams to integrate data sources and transformation patterns
• Leads quality improvement processes including code reviews, schema validation, and performance optimization
• Mentors junior engineers and provides technical leadership on GraphQL and semantic architecture best practices
• Develops comprehensive documentation for semantic API patterns and implementations

Senior Software Engineer

Data Entry

• Gather bids from defined sources
• Enter all bids into the Excel file
• Enter all bids into the database
• Double-check all work
• Email out-of-range bids
• Email sheet changes

Part-Time Data Entry Clerk

Sales Engineer

• Lead outcome-focused discovery to help prospects clarify their problems quickly and connect those needs to measurable business value.
• Position DTN as a trusted partner by ensuring handoffs between Sales Engineering and Professional Services are seamless and customer-friendly.
• Act as the solution expert throughout the sales process, from discovery to close.
• Deliver customised product demonstrations and use-case scenarios aligned with client pain points.
• Collaborate with sales reps to build compelling business cases that illustrate product value and ROI.
• Translate customer requirements into tailored solutions and integrations using DTN’s platform and tools.
• Work with Product and Engineering teams to shape solutions for non-standard customer needs or large enterprise use cases.
• Collaborate closely with Professional Services to ensure solution recommendations are deliverable, appropriately scoped, and aligned with implementation best practices.
• Create and maintain technical sales materials including demo scripts, value frameworks, and configuration guidelines.
• Support sales enablement initiatives by training new hires and updating internal documentation with product/vertical insights.
• Partner with Sales, Product, Engineering, and Professional Services to maintain tight alignment across discovery, scoping, solution design, and implementation.
• Ensure solution recommendations are technically feasible, compliant with customer requirements, and aligned with DTN’s implementation constraints.
• Respond to technical objections and manage POCs, pilot programs, and trial engagements when applicable.
• Assist in completing RFPs, RFIs, and security/compliance documentation for enterprise clients.
• Serve as a trusted advisor to prospects, helping them evaluate tradeoffs, understand alternatives, and make confident decisions.

Sales Engineer – Energy and Refined Fuels Downstream

• Design, build, and maintain agentic AI pipelines and workflows that automate complex, multi-step reasoning and decision support tasks.
• Integrate and fine-tune large language models (LLMs), including prompt engineering, model evaluation, and iterative improvement.
• Develop and optimize Retrieval-Augmented Generation (RAG) systems that ground AI outputs in DTN's trusted data and domain knowledge.
• Build and maintain AI platform infrastructure and observability tooling — including logging, monitoring, tracing, and evaluation frameworks for AI systems in production.
• Leverage AWS services, including Amazon Bedrock AgentCore and Strands Agents, to architect scalable, reliable AI solutions.
• Collaborate cross-functionally with product managers, domain experts, and fellow engineers to translate complex business needs into AI-powered solutions.
• Contribute to a culture of engineering excellence through code reviews, documentation, and knowledge sharing.