Product Manager

• Implement global product strategies and develop product roadmaps in alignment with the Global Product Manager
• Provide strategic direction and take ownership of cross-functional initiatives
• Create strategic cross functional collaboration with Sales, Operations, Engineering
• Conduct Voice of Customer (VOC) and Customer product meetings
• Bring new products to market by analyzing proposed product requirements and product development programs; support return-on-investment analysis; establishing time schedules with engineering and manufacturing
• Collaborate with R&D project manager and engineering leaders, ensuring deliverables completion and removing barriers
• Support product commercialization of the portfolio globally
• Drive product globalization activities, including supply chain and manufacturing localization to support the global business
• Introduce and market new products by developing time-integrated plans with sales, advertising, and production
• Forecast, refine and track product financials for the region and take actions to align them to the product budget
• Serve as key information source for marketing, product development, and other decision makers in the organization
• Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
• Assess product market data: Call on customers with field sales and evaluating sales call results
• Assess competitive landscape
• Use strategic market knowledge tools
• Support product pricing, review production volume and sales costs
• Collaborate with Marketing on defining and creating all needed product literature and documentation including web site content and social media campaigns.
• Periodically visits (with Regional Sales) customer sites to establish and maintain relationships with key customer contacts thus maintaining a deep technical intimacy with all aspects of the product and its application.
• Assist in all necessary training in local region, subregion: customers, engineering, repair centers, sales force, field service etc.
• Coordinates with the Educational Services Group as required.
• Provide tactical sales support as necessary.
• Other duties as assigned.

Product Manager – Specialist, Valves

• Define and execute the platform strategy and roadmap for shared services
• Establish governance, standards, and best practices for internal APIs, authentication, access control, & inter-domain integration
• Partner with domain Product Managers and Platform Engineering to design reusable services
• Champion platform reliability and security working closely with engineering teams
• Conduct in-depth user research and data analysis to understand user needs
• Define KPIs and adoption metrics for platform components
• Facilitate cross-domain prioritization and sequencing of foundational platform work
• Lead iterative delivery and proactively manage technical risks
• Translate technical strategy into high-quality user stories and acceptance criteria
• Advocate for reusability and internal developer experience that supports feature teams

Product Manager – Platform, Healthcare, SaaS, EHR

• Own and support product initiatives focused on marketplace growth, booking conversion, and customer experience.
• Partner with SEO/SEM, Brand, and Growth teams to improve traffic efficiency, ROAS, and customer acquisition performance.
• Collaborate with Engineering and third-party partners on marketplace and inventory integrations.
• Translate business needs into clear product requirements, user stories, and prioritized roadmaps.
• Support experimentation efforts including A/B testing, pricing optimization, and conversion analysis.
• Analyze marketplace performance metrics, customer behavior, and funnel data to identify improvement opportunities.
• Partner cross-functionally with Data, Finance, and Franchise Operations teams on strategic initiatives and forecasting.
• Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.
• Contribute to a collaborative work environment that promotes innovation, communication, and accountability.
• Other duties as assigned because every day is different in hospitality!

• Own and maintain a prioritized product backlog, ensuring stories are always ready for sprint planning
• Write clear, detailed user stories and acceptance criteria that engineering teams can execute without ambiguity
• Identify opportunities to embed agentic workflows into the product — from intelligent automation of compliance checks to AI-assisted user experiences
• Actively use AI tools throughout the product development lifecycle — from discovery and story writing to sprint planning and release documentation — to move faster and raise the quality bar
• Actively participate in all Scrum ceremonies — sprint planning, daily standups, reviews, and retrospectives
• Collaborate with the PM team to break down strategic initiatives into actionable backlog items
• Validate completed work against acceptance criteria and manage sprint releases
• Gather and synthesize input from customer success, support, and stakeholders to inform backlog priorities
• Track and communicate sprint progress, surface blockers, and drive resolution quickly
• Maintain deep knowledge of the product and advocate for a consistent, high-quality user experience

Senior Product Owner

• Apply SME knowledge of B2B customer needs to drive the end-to-end product planning and execution for complex product lines, ensuring alignment with company-wide strategic goals and focusing on capabilities that drive utilization and meaningful ROI for our employer customers.
• Define the B2B roadmap, spanning our native platform and integrations within the HR tech ecosystem, influencing investment decisions and resourcing across departments.
• Conduct discovery with internal customer-facing teams, customers and HR partners to validate problems and identify high-value opportunities.
• Optimize the customer experience to drive adoption, utilization, satisfaction and retention inclusive of redefining onboarding flows, optimizing customer touchpoints, and developing integration and partner strategies. Navigate across complex customer hiring workflows, fragmented tech stacks and a robust partner ecosystem.
• Lead a cross-functional agile product squad with engineering, design, and business partners to deliver breakthrough features and capabilities at speed and scale. Define and write product epics and requirements, and maintain a rigorous prioritization framework that balances strategic business impact, technical feasibility and user value.
• Lead product go-to-market (GTM) strategies in partnership with sales, marketing, customer success, and operations, ensuring cohesive, high-impact product launches.
• Design and execute experimentation programs (e.g., A/B testing, multivariate testing) to optimize customer journeys, validate hypotheses, and drive KPI improvements.
• Act as a trusted advisor to leadership, reporting product performance, roadmap progress, and key risks or dependencies.
• Anticipate market trends, emerging technologies, and evolving customer needs to identify and shape net-new product opportunities.

Senior Product Manager, B2B

• Developing product strategies and annual business plans for the Primary Knees segment, including portfolio life cycle management, informed by deep market analysis and voice of customer insights.
• Leading successful product launches by collaborating with cross functional partners on pricing, forecasting, messaging, launch materials and sales training.
• Managing relationships with global surgeon consultants and supporting innovation and advisory boards.
• Assessing new technologies and business opportunities that align with the product platform strategy.
• Creating marketing content including surgical techniques, sales materials, surgeon focused collateral and digital campaigns.
• Partnering with supply, clinical, medical education and regional commercial teams to drive execution and ensure global alignment.
• Conducting customer visits and supporting commercial teams in top strategic markets.
• Maintaining deep market knowledge through research, clinical literature, conferences and KOL engagement.

Orthopaedics Product Management Specialist I

• Product Strategy: Translate the day-to-day activities of our users into clear requirements that drive user value.
• Working closely with the Product Management Director to prioritize roadmap elements.
• Own and refine the product backlog - balancing long-term vision with short-term iteration.
• A good instinct for must-have functionality vs. nice-to-have.
• Work with customers and other SME’s to understand issues and nuances of work patterns to develop a superior product.
• Listen intently, drive for clarity of problem and clarity of the why behind asks.
• Collaborate with UI/UX to define intuitive workflows that reduce friction for users.
• Support go-to-market readiness - helping internal teams understand, demo, and position new functionality.
• Monitor adoption and usage after launch, identifying where the product delivers measurable improvements in accuracy, time savings, or decision quality.
• AI-Enabled Using AI tools (Claude, Cursor, Copilot, etc.) to accelerate requirements writing, research, and backlog refinement.
• Delivery: Write concise user stories and acceptance criteria grounded in real business use cases.
• Follow agile-ceremony cadence (planning, estimation, retro, standup).
• Work closely with product development and QA to prioritize, review work, accept work and iterate as a squad.

Product Owner – Freight Audit Pay Products

• Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels.
• Evaluate third-party vendors against custom-built solutions for journey orchestration.
• Define which patient events (appointment booked, prescription shipped, refill due) trigger communications and when.
• Establish which elements are client-configurable (branding, templates, timing, channels) versus standardized.
• Design white-label architecture for client-specific branding, templates, and timing preferences.
• Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement.
• Define how clients can trigger communications from their systems, including access levels, documentation, and integration patterns.
• Align and consolidate communication pathways across Amazon Connect, Twilio, Tellescope, and internal systems.
• Ensure HIPAA-compliant messaging with full visibility into what was sent, to whom, when, and why.
• Develop a unified interface surfacing all patient and operational communications.
• Define end-to-end patient journeys across all medical programs.
• Map communication triggers to clinical, operational, and behavioral events.
• Build scalable, multi-program templates and automation components.
• Work closely with Engineering, IT, Implementations Platform, Operations, and Customer Success.
• Ensure all messaging adheres to HIPAA/HITRUST standards.
• Serve as the subject matter expert on Amazon Connect or similar enterprise communication platforms.
• Define UI/UX requirements for modifying journeys and communication logic without engineering.
• Partner with Engineering to deliver tools for triggers, workflows, templates, routing, and analytics.

Staff Product Manager, Communications

• Lead the modernization and consolidation product roadmap execution across multiple scrum teams supporting the full benefits administration portfolio
• Coordinate product priorities, release sequencing, and dependencies across multiple Product Owners — each owning their team's individual backlog — to deliver the portfolio roadmap
• Own end-to-end execution of platform migration workstreams from current-state architecture into the target environment
• Partner with engineering, compliance, operations, fraud, finance, and executive leadership to define and continuously refine product and platform strategy
• Translate complex operational and regulatory requirements into scalable technical product solutions, with deep attention to HIPAA and PHI/PII compliance across every system touch point
• Drive backend platform improvements related to data architecture, integrations, workflows, reporting, and operational tooling across the team-of-teams
• Own technical product execution for initiatives spanning HSA, FSA, HRA, COBRA, retirement administration, commuter, compliance systems, and fraud operations
• Facilitate workshops and discovery sessions to identify gaps across legacy systems and define future-state architecture requirements
• Work closely with engineering teams on APIs, data flows, platform dependencies, migration planning, and systems interoperability across third-party retirement administration platforms
• Prioritize modernization roadmaps balancing business impact, compliance risk, technical debt, and operational scalability across competing demands from multiple delivery teams
• Help establish long-term product strategy around recordkeeping, retirement administration, and backend administration infrastructure

Principal Product Manager – Benefits Administration, Modernization

• Coordinate end-to-end product delivery across multiple workstreams, ensuring alignment between product management, marketing execution, data, and channel teams
• Lead end-to-end project lifecycle for interaction history platforms (planning, execution, monitoring, and closure)
• Define workflows for capturing structured and unstructured engagement data
• Monitor KPIs such as engagement, response times, and service quality
• Track milestones, dependencies, and delivery risks; proactively surface blockers and facilitate resolution
• Facilitate cross-functional working sessions, stand-ups, and program reviews; drive accountability
• Serve as the connective link between product teams and enablement partners to ensure downstream execution
• Monitor adoption and utilization metrics post-launch; identify gaps and coordinate remediation efforts
• Document and communicate product decisions, trade-offs, and rationale in structured formats
• Develop artifacts that reinforce the 'why' behind product strategy
• Prepare briefing materials, decision memos, and executive-ready summaries
• Facilitate alignment sessions to ensure shared understanding of product direction
• Manage program plans, RAID logs, roadmaps, and delivery trackers
• Build and maintain centralized documentation repositories and standards
• Translate complex program information into clear communication for stakeholders and leadership
• Develop templates, frameworks, and playbooks to improve delivery consistency and speed

Lead Product Manager, Enabling Platforms

• Responsible for the analysis of market trends, supplier performance, internal developments and objectives to facilitate ongoing development of Arrow's adder and quoting strategy.
• Facilitate interaction and feedback from segment managers, product specialists and sales management.
• Monitor, measure and report supplier market price performance.
• Prepare negotiation material as well as support the negotiation process.
• Works with technology business managers and product specialists to establish negotiation strategy.
• Strategic customer quotes and associated supplier strategies.
• Facilitates communication with suppliers regarding customer and quote priority.
• Monitor, measure and report performance metrics specific to market price. This data should be segment, supplier and selling company specific.

• Business Ownership of Data Across the Value Stream
• Responsible for business decisions related to data used across the product value stream
• Collaborate with Value Stream Leader(s), P&C Leadership, and other stakeholder’s to understand value stream data needs
• Understand how data flows across systems, products, and processes
• Assess business impacts, dependencies, and tradeoffs of data‑related decisions
• Facilitate cross P&C discussions to define Data Product standards and designs, in close collaboration with Product Owners and Architects
• Partner with Product Owners to co-own identification and prioritization of all data-related work across Agile PODS initiatives and features with support from P&C Leadership
• Support teams to make sure they have data to measure value, outcomes, and adoption
• Enable consistent, fact‑based planning, prioritization, and review discussions
• Work closely with the IT Data Product Owner, Data Architects, and Enterprise Master Data Management team to articulate data business context and definitions
• Collaborate on technical design options, sequencing, and feasibility assessments
• Balance business priorities with architectural standards and platform constraints
• Engage business stakeholders to understand decision needs and data requirements
• Synthesize inputs to support transparent, value‑based decisions
• Communicate impacts and tradeoffs of data decisions clearly to leadership
• Champion business definitions, data quality standards, and usage expectations
• Partner with IT and governance teams to ensure data is trusted and consistently interpreted
• Ensure IT Commercial Data Delivery and Enterprise MDM are governing necessary data updates, maintaining data quality and data accuracy according to defined data business context
• Drive adoption by ensuring data aligns to real business decisions and workflows
• Collaborate with the Architects to drive Master Data improvements.

Senior Business Data Product Owner – Pricing & Contracts Operations

• Own the end-to-end search platform, including retrieval, ranking, recommendations and matching, to drive engagement, conversion, and marketplace outcomes.
• Continuously improve product performance through rigorous experimentation (A/B testing), data analysis, and user research.
• Partner closely with Engineering, Data Science, and Design to define and ship high-impact features that improve relevance, quality, and efficiency of search results.
• Define and prioritize product requirements, roadmaps, and success metrics aligned to business goals.
• Develop a deep understanding of user intent, segmentation, and behavior to inform search strategy and personalization approaches.
• Lead quantitative and qualitative analyses (e.g., funnel diagnostics, cohort analysis, usability studies) to identify opportunities and inform decisions.
• Establish and monitor key performance indicators (KPIs), including “do no harm” metrics, to ensure balanced and sustainable product improvements.
• Analyze competitive landscape and industry trends to inform product direction and differentiation.

Senior Product Manager II, Search Platform

• Leads and drives the successful launch of sophisticated data product initiatives, demonstrating a proven track record of delivering high-quality products on time and within budget.
• These data products are used to deliver data-driven insights through reporting, analytics and AI.
• Possesses expertise in crafting and implementing effective go-to-market strategies.
• Takes ownership of the entire product lifecycle, from initial ideation to launch and beyond.
• Proactively engages in identifying and assessing potential business or technology partnerships, conducting thorough due diligence.
• Effectively collaborates with both technical and non-technical stakeholders, gathering and prioritizing product and customer requirements.
• Demonstrates a keen understanding of the competitive landscape and industry trends.
• Develops compelling business cases and strategies, aligning them with market demands.
• Collaborates closely with engineering, sales, marketing, and support teams to ensure seamless coordination and achievement of revenue and customer satisfaction objectives.
• Excels in building strong partnerships across various functions to drive the overall success of data product initiatives.

Senior Data Product Manager

• Drive Strategic Discovery: Lead cross-functional teams in conducting deep-market research and user discovery to identify untapped opportunities.
• Rapid Hypothesis Validation: Define and test core product hypotheses using MVPs, rapid prototyping, and "painted-door" tests to identify "lethal risks" early.
• Product Strategy Architecture: Synthesize complex qualitative and quantitative data into a cohesive strategy, defining the North Star metric and initial roadmap for the initiative.
• Business Leadership: Collaborate with Marketing, Sales, and Legal to design GTM strategies and partner with Finance to project long-term unit economics and scalability.
• Mentorship & Culture: Serve as a mentor and coach to more junior Product Managers. Lead by example in product craft, communication, and strategic thinking, effectively leveling up the team around you.
• Operational Excellence: Codify the frameworks, tools, and processes that allow the company to launch new products predictably and repeatedly.
• Executive Influence: Make high-stakes "Go/No-Go" recommendations to executive leadership based on evidence and market signals.

Senior Product Manager II, Retention

• Perform primary research, interviewing end-users and buyers to deeply understand the IAM needs of traditional enterprises.
• Partner with engineers and technical stakeholders to articulate, scope, and deliver well integrated IAM products and workflows.
• Track the stability and reliability of your product with an eye towards enterprise-grade performance.
• Set KPIs to articulate and measure intended value and impact for customers.
• Develop comprehensive roadmaps and deliverable plans to achieve stated outcomes for customers and the business.
• Communicate priorities and the roadmap, and align the team around them.
• Manage the backlog, groom stories, and break down tasks.
• Partner across teams to ensure cohesive features and workflows across the platform.
• Coordinate with product marketing on positioning and messaging.
• Drive clarity.

Senior Product Manager – Identity and Access Management

• Perform primary research, interviewing end-users and buyers
• Build a researched perspective on current customer and future prospects needs
• Deeply understand the competition
• Set priorities and shape the roadmap
• Communicate priorities and the roadmap, and align the team around them
• Convert concepts into buildable projects
• Act as product owner for a Scrum team working on observability features
• Manage the backlog, groom stories, and break down tasks
• Coordinate with product marketing on positioning and messaging
• Drive clarity

Senior Product Manager – Storage, Cost Optimization

• Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
• Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
• Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
• Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
• Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
• Act as a senior escalation point for key accounts and complex service situations.
• Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
• Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Director of Product Support

• Monitor and manage the health of the product portfolio across its lifecycle
• Identify risks related to performance, cost, component availability, and regulatory compliance
• Drive lifecycle decisions including product updates, redesign initiatives, and phase-out recommendations
• Lead initiatives related to low-GWP refrigerant transitions, including R454B and future requirements
• Ensure alignment with evolving industry standards and regulatory frameworks
• Identify opportunities to improve product efficiency and environmental performance
• Own the strategic component roadmap for the portfolio on a 3-year horizon
• Define and maintain the Critical Component classification and risk register
• Lead second-source qualification strategy and prioritization in partnership with Supply Chain
• Drive standardization across product lines
• Evaluate trade-offs between performance, cost, availability, and long-term viability
• Hold final approval on strategic direction for Critical components
• Identify and prioritize opportunities to improve product performance, reliability, and manufacturability
• Develop business cases for sustaining improvements and portfolio enhancements
• Partner with Technical Business Development to translate Voice of Customer feedback into lifecycle and sustaining priorities
• Monitor market and regulatory shifts and assess portfolio implications
• Use VOC and field data as primary inputs in business cases for sustaining and component decisions
• Collaborate with Supply Chain to convert strategic component direction into supplier action and second-source qualification

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