Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Support production infrastructure powering critical banking operations across enterprise platforms and systems
• Utilize AI-powered operational assistants to troubleshoot incidents, access platform knowledge, and execute operational procedures
• Monitor system health, performance, availability, and reliability across both legacy and distributed technology environments
• Investigate incidents, perform root cause analysis, and drive timely resolution of production issues
• Participate in change management, release management, disaster recovery, and business continuity activities
• Collaborate with infrastructure, application, cybersecurity, risk, and business teams to ensure service availability and stability
• Identify and implement opportunities for automation, operational improvements, and increased platform efficiency
• Contribute to operational excellence initiatives and the evolution of AI-augmented operations practices.

VibeOps Engineer

• Develop and maintain relationships with insurance companies
• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Revenue Specialist III

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Manage end-to-end logistics processes, including warehousing and transportation
• Optimize logistics networks and processes for efficiency, cost-effectiveness, and on-time delivery
• Oversee relationships with third-party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance
• Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts
• Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment
• Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance
• Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement
• Lead, mentor, and develop the logistics and operational teams, fostering a high-performance culture
• Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements
• Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives
• Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain
• Manage cross-functional project teams, ensuring deliverables are met on time and within budget
• Implement robust change management strategies to ensure successful adoption of new processes and systems
• Report on project status, risks, and achieved benefits to senior leadership and stakeholders

Senior Manager, Warehousing & Logistics Operations

• Provide services and support as a Terminal Operations Engineer [Independent Engineering (IE) Advisory Services] aligned with the Technical Due Diligence & Engineering Validation For Downstream Oil & Gas / Midstream / Pipelines Functional Area / Swim Lane / Category Discipline in the Energy Industry (Oil, And Gas/Power, And Utilities) Industry Sector focussing on RM | Risk Management Solutions for clients such as U.S. Department of Energy (DOE) | DOE Energy Dominance Financing (EDF) Program.
• Serves as a Terminal Operations Engineer within the Technical Due Diligence & Engineering Validation For Downstream Oil & Gas / Midstream / Pipelines swim lane, delivering bankable, technically defensible Independent Engineering advisory services by converting discipline-specific engineering, construction, compliance, operating, commercial, and risk findings into lender-ready due diligence, monitoring, certification, and decision-support outputs.
• Reviews project documentation, evaluates technical and commercial interfaces, identifies risks and mitigations, validates assumptions, supports conditions precedent and disbursement readiness reviews where applicable, and prepares defensible work products including terminal operating procedures, capacity reviews, tank data, transfer systems, and safety readiness reports.
• Coordinates with engineering, finance, legal, construction, operations, environmental, HSE, and project controls stakeholders to support timely lender and DOE decision-making.

Terminal Operations Engineer

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Serve as the primary point of contact for incoming customer calls and inquiries
• Manage high-volume phone and email communication with clients
• Schedule service appointments and coordinate technician calendars
• Dispatch crews and communicate schedule updates throughout the day
• Create, update, and maintain work orders
• Track project and service status to ensure timely completion
• Communicate proactively with customers regarding scheduling, delays, and service updates
• Support administrative functions including data entry, document management, and reporting
• Collaborate closely with field crews and leadership to ensure seamless operations
• Identify inefficiencies and help develop new processes, workflows, and best practices
• Maintain accurate records and ensure exceptional customer service at every touchpoint

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Support all capital and funding operations and interface with internal partners as well as various external capital partners
• Develop a keen understanding of our loan portfolio and oversee the movement of loan related cash flows
• Build, automate, and enhance operational reporting, reconciliations, and monitoring to improve accuracy, scalability, and efficiency
• Manage ongoing internal and external audits for our funding facilities, including data validation, documentation, and coordination across stakeholders
• Support the evolution of capital operations by helping design scalable controls, governance frameworks, and operational best practices
• Lead monthly and quarterly investors financial reporting to ensure accurate and timely delivery

Capital Operations Analyst

• Support portfolio data quality activities through validation, reconciliation, QA reviews, and data audits
• Assist in executing established data governance standards and controls
• Identify data discrepancies and escalate findings to portfolio managers and system owners
• Support root-cause analysis efforts and implementation of corrective actions
• Help maintain data models, system configurations, and business processes supporting portfolio planning and reporting
• Assist with execution of the Data Governance & Quality Program
• Serve as the primary point of contact for portfolio tooling support requests across the DET organization
• Assist users with troubleshooting and aid in resolving issues across portfolio tooling stack including Airtable, Linear, Tableau integrations, Slack integrations, and related portfolio management systems
• Monitor system performance, integrations, and workflows to ensure data moves accurately and efficiently across connected systems
• Support the development and maintenance of user documentation, training materials, process guides, and enablement resources that drive adoption and operational consistency
• Identify opportunities to streamline processes, improve user experience, and increase the effectiveness of portfolio management tools
• Support the development and maintenance of portfolio dashboards and reporting solutions
• Assist with gathering reporting requirements from business stakeholders
• Validate and reconcile data used in dashboards and reporting outputs
• Support enhancements to DET and Executive Dashboards
• Generate recurring reports and ad hoc analyses for portfolio stakeholders
• Help ensure reporting aligns with established governance standards and business requirements
• Support quarterly and annual portfolio planning, intake, prioritization, and governance activities
• Maintain portfolio data used for planning, reporting, and operational reviews
• Assist with time-tracking compliance activities and data quality reviews
• Support headcount, allocation, and resource planning data administration
• Help document and maintain portfolio operating procedures and governance processes
• Provide operational reporting and analytical support to portfolio managers
• Assist with collection, validation, and reconciliation of portfolio financial data
• Support budget tracking, forecasting, accrual management, and reporting activities
• Maintain financial reports and dashboards used by portfolio stakeholders
• Provide analytical support for scenario planning and investment reviews
• Assist Finance and portfolio managers in identifying reporting discrepancies and budget variances.

Strategic Portfolio Operations Manager – Lead

• Develop and implement monetization strategies using first-party platforms to maximize revenue and meet client objectives.
• Serve as a strategic client-facing partner, translating client objectives and KPI goals into actionable campaign plans while providing hands-on support, platform expertise, and performance guidance to internal activation teams throughout campaign execution.
• Analyze advertising product performance and identify gaps to recommend improvements and escalate issues appropriately.
• Work with internal stakeholders to identify new monetization opportunities and operational efficiencies to be captured through product updates and process changes.

Advertising Operations Manager – Platform

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Managing team members and vendors to deliver 24x7 platform technical support, ensuring accurate and timely delivery of critical business data
• Operating high-performance, highly scalable and flexible, cost-effective data integration platform solutions that meet business requirements and conform to architectural designs and technology strategies.
• Overseeing all operational aspects of all platforms and services in the Data portfolio including availability, performance, capacity, currency, scalability, resiliency, security, compliance and licensing
• Responsible for incident management for any outages or incidents impacting live production systems.
• Managing, communications and orchestrating troubleshooting and remediation activities.
• Providing quality and timely resolution of platform defects/ problems & enhancement requests through the management of the application development lifecycle
• Responsible for managing security and compliance for all applications and services in the portfolio
• Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog
• Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability
• Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services.
• Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team
• Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans

Senior Manager, Data Systems Operations

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Lead strategy development and implementation of enterprise sustainable operations strategy
• Manage sustainable operations projects and investment portfolio
• Develop plans to achieve sustainable operations goals on time in partnership with the business
• Lead company strategy for renewable energy usage and resource efficiency improvements in operations
• Develop and lead company initiatives to engage employees and provide resources for sustainability initiatives
• Deliver enterprise environmental data to support target performance
• Partner cross-functionally to evaluate and address energy-related policies

Senior Manager – Sustainable Operations

• Design and manage the complete integration journey for new US partners
• Adapt processes, training materials, and communication to the specific business culture of the US market
• Create and host engaging webinars and training sessions to boost platform usage
• Analyze partner KPIs, proactively provide customized action plans and recommendations
• Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
• Maximize the automation of recurring support and onboarding workflows

Support Operations Officer

• Lead and develop teams of Managers, Senior Managers, and Directors driving manufacturing and operations execution across space and propulsion programs
• Champion a culture of safety, quality, and continuous improvement across all functional teams
• Own departmental KPIs, budgets, staffing plans, and capital project portfolios
• Partner with Program Management, Site Leadership, and cross-functional stakeholders to meet production schedules and customer expectations
• Drive process definition, development, deployment, and improvement initiatives including Lean Manufacturing and root cause analysis
• Collaborate with engineering teams to advance Design for Manufacturability principles and accelerate the transition from development to production
• Implement and mature production frameworks that support world-class manufacturing capabilities
• Communicate and enforce mission assurance and safety principles throughout the organization
• Recruit, develop, coach, and mentor talent at all levels of the organization

Director of Manufacturing, Operations – Assembly

• As a Retail Market Operations Trainee in the C2C Program you will progress through four phases.
• The program kicks off with a live event where you will participate in a leadership experience of a lifetime.
• Spend time getting acquainted with the support functions in your Business Unit like Marketing, HR, HSE, Fuel, Facilities, Finance and more.
• Gain a better understanding of the people and processes you will support in your role as Market Manager.
• Shadow a high-performing Market Manager but expect more responsibility as you grow your skills.
• Your first assignment as a certified Market Manager will be managing a small territory and graduating to a larger territory as you gain skills and confidence.

Operations Trainee – College to Convenience

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

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Operations Manager – Billing

VibeOps Engineer

Revenue Specialist III

Specialist II, Contract Operations

Senior Manager, Warehousing & Logistics Operations

Terminal Operations Engineer

Operations Coordinator

Operations Coordinator

Manager, Clinic Operations

Capital Operations Analyst

Strategic Portfolio Operations Manager – Lead

Advertising Operations Manager – Platform

Representment Operations, Transaction Processing Associate III

Senior Manager, Data Systems Operations

Director, Enterprise Strategy – Operations

Senior Manager – Sustainable Operations

Support Operations Officer

Director of Manufacturing, Operations – Assembly

Operations Trainee – College to Convenience

Division Vice President – Inpatient Operations