Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• Provide support to the CBP CMO in medical direction and oversight of CBP medical support to operations, to include the medical quality management program, emergency management and contingency response efforts, and the EMR system and/or related health information systems
• Provide support to the CBP Emergency Medical Services Program and provide recommendations for modifications to improve deficits as identified
• Provide support to CBP medical data and information analysis efforts
• Facilitate the method for procuring prescription medical equipment and supplies according to applicable industry protocols and standards.
• Assist with EMS specific medical direction, credentialing, training, and oversight functions
• Provide medical oversight, and direction to CBP component EMS programs, special EMS projects, and EMS clinicians in the provision of emergency medical care
• Implements EMS requirements consistent with applicable DHS policies and ensure standardization, accountability, and quality across CBP EMS programs
• Ensures compliance with documentation and reporting requirements through the DHS ePCR system
• Liaises with DHS OHS to ensure alignment with DHS protocols, EMS education, training, and certification
• Support the establishment of EMS working groups as needed to support policy development and operational capability review
• Provide medical guidance for contingency operations and unique missions
• Provide medical quality-assurance oversight and conduct reviews of component EMS Programs in coordination with the CBP EMS Program Manager (PM) and/or component specific EMS Coordinators
• Participate in post-incident reviews and ensure medical direction is available to qualified personnel

Physician – Medical Operations Quality

• Act as the primary liaison between Service Line Leadership and support functions
• Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines
• Coordinate Service Line Leads' meetings, including agenda preparation
• Support resource planning activities, tracking team capacity, utilization, and staffing needs
• Coordinate special projects and business initiatives
• Support onboarding of new Partners and integration of acquisitions
• Coordinate with Finance to support delivery against key performance indicators (KPIs).

Professional Services Operations Specialist

• Manage the daily operations, reliability, and continuous improvement of web ecosystem and digital engagement platforms.
• Ensure that public facing digital properties, especially Shatterproof.org, are secure, accessible, and high performing.
• Execute timely content updates across Shatterproof.org and campaign pages.
• Troubleshoot site issues and monitor performance.
• Maintain brand and design consistency across digital properties.
• Monitor critical metrics including conversions and navigation behavior.
• Serve as the primary administrator for Engaging Networks and manage integrations.
• Manage hosting accounts, DNS records, and security hardening.
• Operate a structured intake process for web requests and provide internal training.

Digital Operations Specialist

• Manage end-to-end campaign activation and execution across paid media channels.
• Ensure campaigns are launched accurately, on schedule, and aligned with media plans, targeting requirements, and business objectives.
• Lead the operational implementation of campaign targeting and DCO decision-tree strategies, ensuring creative variations, audience logic, and personalization frameworks are accurately deployed across ad serving and activation platforms.
• Monitor campaign implementation, creative execution, and tracking integrity throughout the campaign lifecycle, proactively identifying and resolving operational risks.
• Troubleshoot campaign, creative, tracking, and reporting issues while ensuring timely resolution and stakeholder communication.
• Lead campaign kickoff discussions to identify creative testing opportunities, personalization strategies, audience segmentation approaches, and DCO activation plans.
• Partner with Marketing, Media, Programmatic, Analytics, and Creative stakeholders to develop testing hypotheses, measurement plans, success criteria, and learning agendas aligned with business objectives.
• Translate business goals into actionable testing frameworks, including creative, audience, offer, and messaging experiments designed to drive performance and learning.
• Analyze creative performance data, A/B testing results, and DCO outcomes to identify trends, measure creative effectiveness, and generate actionable insights.
• Evaluate creative, messaging, offer, audience, and personalization performance to develop optimization recommendations that improve campaign effectiveness and customer engagement.
• Partner with Programmatic and Analytics teams to develop integrated performance narratives that combine media performance, creative insights, and business outcomes.
• Present creative testing results, DCO learnings, and strategic recommendations to stakeholders, enabling data-informed creative and marketing decisions.
• Champion a Test-and-Learn culture by sharing best practices, creative insights, and optimization opportunities across stakeholder groups.
• Serve as the primary operational liaison between Marketing, Media, Programmatic, Ad Operations, Analytics, Creative Studio, and Line of Business (LOB) stakeholders.
• Coordinate cross-functional campaign planning and activation to ensure requirements, timelines, and deliverables are achieved.
• Maintain campaign documentation, QA standards, trafficking processes, and operational best practices.
• Identify and implement process improvements that increase operational efficiency, scalability, and campaign quality.
• Mentor team members through knowledge sharing, best-practice guidance, and collaborative problem-solving.
• Influence stakeholders through expertise in campaign activation, creative optimization, testing strategy, data analysis, and DCO best practices.

Digital Ad Operations Manager

• Manage regional field operations, align local teams in the field, and foster relationships with clients and suppliers.
• Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
• Foster collaboration, teamwork, and continuous learning to deliver superior client service, solidify client relationships, and maximize employee engagement.
• Build and maintain relationships with client decision makers and operations leaders.
• Provide leadership updates on vehicle health, customer sentiment, operational deficiencies, utilization, and risk management.
• Work cross-functionally with multiple internal teams to increase efficiencies and achieve weekly, monthly, and yearly goals.

Operations Supervisor

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Supports quality assurance, compliance, and adherence to regulatory requirements for the branch and contact center operations within Horizon Credit Union.
• Randomly audits financial transactions and lending practices to ensure policy standards and procedures are followed.
• Updates procedures to reflect regulatory changes and makes recommendations based on audit findings to improve compliance and enhance member experience.
• Recommends training and/or procedural enhancements to improve compliance, quality assurance outcomes, and the overall member experience based on quality assurance results.
• Conduct daily quality assurance reviews that focus on compliance requirements to include internal policies, procedures and regulatory requirements for retail branches and the contact center.
• Perform monthly branch audits that focus on procedural practices including Supervisor Overrides, Address & Contact changes, Share File Maintenance, Check Hold & Withdrawal, Instant Issue and booked loans.
• Review a sample of Consumer and most Commercial memberships to ensure compliance with all required processes.
• Validate that all documents are present, and the memberships are properly and accurately added to the core system.
• Complete and provide reports to supervisor listing all tasks that require follow up and corrections.
• Complete and provide retail operation dashboards to supervisor and post on the Hub for retail services, including ITM Center, Contact Center and Retail.
• Identify opportunities for procedural changes and/or enhancements that will streamline processes, improve efficiency and enhance member experience.
• Convert audit findings into meaningful business insights and recommendations, coordinating efforts to identify trends, patterns, and opportunities for improvements to include training opportunities and procedural enhancements for increased clarity.
• Lead efforts to optimize retail operations quality control activity by identifying areas for enhancement within audit processes.
• Support retail services in tracking and reporting cross-sale campaigns and recommend activities that focus on building member relationships and/or enhance the member experience.
• Maintain up-to-date and comprehensive knowledge of all HZCU products and services, as well as all related policies, procedures, rules and regulations.
• Support User Acceptance Testing (UAT) by completing a variety of test plans, semi-annual updates and patches/updates within the core system, which includes annual Business Continuity Plan testing.
• Perform additional duties as assigned to support the Retail Operations Procedural and Training Manager to ensure Retail Operations meets a high level of quality assurance.

Retail Operations Specialist

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
• Manage and support special projects, launches, migrations, and operational initiatives
• Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
• Identify recurring operational pain points and recommend scalable solutions
• Develop and maintain operational documentation, workflows, and best practices
• Assist in improving communication and handoff processes between departments
• Monitor trends in escalations and provide actionable recommendations to leadership
• Act as a resource for edge-case scenarios and non-standard dealer requests
• Help improve operational efficiency and reduce unnecessary escalations across teams

Special Operations Website Specialist – SpecOps

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Lead & Develop Teams: Coach, mentor, and support Area Leaders, driving engagement and accountability.
• Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.
• Financial Management: Develop budgets, monitor expenses, and report on financial performance.
• Own Staffing Strategy: Forecast staffing needs and partner with Recruiting to maintain team coverage.
• Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.
• Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.
• Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.
• Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.
• Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.
• Talent Development: Identify future leaders and support their professional growth.
• Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.
• Own Special Projects: Lead assigned projects from start to finish.

Operations Manager

• Lead and coordinate a high-volume customer support team, managing complex escalations for English- and Spanish-speaking customers while ensuring timely resolution and a white-glove customer experience.
• Partner with the Business Manager to oversee daily operations, workflow management, staffing, and resource allocation to meet service level and business objectives.
• Supervise day-to-day call center operations, ensuring high-quality customer service, operational efficiency, and effective escalations management.
• Drive team performance and accountability by monitoring and managing key operational KPIs, including AHT, CX, QA, adherence, hold time, and silent time.
• Monitor productivity, quality, and work standards while identifying opportunities to improve team effectiveness and customer outcomes.
• Deliver structured coaching through call reviews, side-by-side observations, feedback sessions, and real-time performance guidance.
• Conduct regular one-on-one coaching sessions, leveraging data insights to identify performance gaps, reinforce strengths, and implement development plans.
• Mentor and develop Associate Leads through coaching, training support, and leadership guidance to strengthen succession readiness and team capability.
• Foster a high-performing and engaged culture through performance management, recognition programs, corrective counseling, and employee development initiatives.
• Support hiring, interviewing, onboarding, and training efforts while identifying trends, recommending process improvements, and serving as a subject matter expert on key operational initiatives.

Consumer Operations Team Lead – Bilingual Spanish/English

• Provide day-to-day operational leadership within the freight brokerage function.
• Direct and coordinate the work of Account Managers and Carrier Sales Representatives to ensure timely, cost-effective, and customer-compliant shipment execution.
• Act as a point of escalation for shipment exceptions and coordinate corrective actions with leadership.
• Monitor shipment execution, documentation accuracy, and system data integrity.
• Negotiate carrier rates and assist in resolving issues related to delays, damages, and service discrepancies.

Senior Team Lead, Freight Operations – Road

• Organizes and directs the daily activities and department workflow of the Claims Adjudicators and Claims Support Staff under the supervision of the Director of USFHP Operations.
• Ensures accurate and timely accounting of Pacific Medical Centers' revenues and expenses for Outside Purchased Services (OPS).
• Timely and accurate processing of claims and materials needed for the adjudication of claims.
• Assures compliance with DoD and other government agency guidelines and contract requirements.
• Sets Claims policy and monitors compliance to same.
• Monitors Medicare and TRICARE coding and payment guidelines and educates staff in changes.
• Identifies and solves payment issues with outside providers.
• Serves as the principle contact with IT for Centricity night jobs, check runs and warehouse updates of claims materials.
• Ensures that delegation standards are met, coordinates monthly reporting and yearly reviews by each plan to assure continued compliance with standards.
• Manages revisions to the code review software module.
• Responsible for storage and retrieval of claims and associated paperwork.
• Serves as a member of the US Family Health Plan management team.
• Jointly manages the US Family Health Plan budget with the Director of USFHP Operations and the other members of the management team.

Supervisor – Health Plan Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Serves as a trusted advisor to airports and aviation organizations, providing leadership in the planning, implementation, and digital architecture and implementation of operational, technology, geospatial, asset management, digital twin, and digital transformation initiatives.
• Partners with airport stakeholders, HNTB project teams, and national practice leaders to improve operational performance, modernize business processes, and advance strategic airport objectives.
• Supports major airport programs from strategy through implementation, helping clients navigate complex operational challenges while ensuring successful project delivery, stakeholder alignment, and long-term value realization.
• Contributes to business development, thought leadership, industry engagement, and the advancement of HNTB's aviation practice.

Airport Operations Digital Delivery Manager

• Lead Satellite Integration and Test Operations, including defining mechanical test plans, test flow, plans, and procedures and execution of environmental tests.
• Coordinate with subsystem leads (Electrical, Structural, Thermal, Propulsion, RF, GN&C) to define test requirements, interface definitions, and overall test coverage.
• Lead test readiness reviews (TRRs), anomaly review boards, and test disposition meetings throughout the I&T flow.
• Own anomaly tracking and drive closure with subsystem Responsible Engineers.
• Manage and mentor a team of test engineers and technicians supporting factory I&T operations.
• Identify Mechanical Ground Support Equipment needed to execute the Terawave Test Campaign.
• Drive development and continuous improvement of satellite-level test procedures with emphasis on automation, repeatability, and production scalability.
• Interface with manufacturing, systems engineering, and mission operations to ensure cohesive test requirements and flow.
• Plan and execute environmental test campaigns including thermal vacuum, vibration, acoustic, and EMI/EMC testing.
• Communicate I&T status, risks, and milestone readiness to program leadership.
• Evaluate emerging test technologies and automation tools for applicability to the satellite production test program.
• Support cleanroom and ESD-controlled integration activities in accordance with contamination control requirements.

Satellite Test Operations Lead

• Provide engineering and project support to Americold facilities.
• Drive labor productivity and inventory control improvements through engineered labor standards, performance-based incentive roll-out.
• Develop, validate, and maintain time-studied standards.
• Calculate and implement performance incentives.
• Ensure proper change management to sustain assigned projects.
• Evaluate and make recommendations for process improvements.
• Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
• Assist with improving productivity and reducing costs.

Operations Excellence Manager

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

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