Operations

• Provide technical support to engineering teams, fostering a collaborative and high-performance environment.
• Oversee systems engineering processes including requirements analysis, system architecture, verification and validation.
• Collaborate with cross-functional teams including software, hardware, and testing divisions to ensure seamless project delivery.
• Engage with external partners, clients, and stakeholders to align engineering solutions with operational needs.
• Champion innovation by identifying emerging technologies and implementing best engineering practices.
• Manage project timelines and resources effectively, ensuring adherence to budgets and milestones.
• Contribute to risk assessment and mitigation strategies to uphold safety and reliability within integrated systems.

Operations and Maintenance Engineer – Navaids

• Deliver white glove service to institutional clients throughout ongoing account management activities
• Ensure an excellent onboarding experience and provide attentive care to clients
• Respond to client inquiries in a timely and thoughtful manner
• Manage client transactions in a risk-conscious way
• Support client interactions across multiple teams and work closely with Client Operations teammates

Client Operations Specialist, Settlements

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client.
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Operations Team Lead

• Complete and maintain required Transportation Security Administration (TSA) training and certifications.
• Coordinate logistics, schedules, budgets, payments, and project requirements with customers, vendors, agents, colleagues, and other stakeholders.
• Prepare project estimates and budgets.
• Research and present transportation schedules and routing options.
• Recommend appropriate packing solutions for fine art shipments.
• Book air freight with airlines and ocean freight with steamship lines.
• Coordinate export shipments in compliance with applicable procedures and regulations.
• Coordinate import shipments and U.S. Customs clearance procedures.
• Prepare export documentation, including Air Waybills (AWBs), delivery orders, packing lists, and related shipping documents.
• Provide in person coverage of Fine Art and accompanying courier at your local airport/airline.
• Obtain and prepare documentation required for U.S. Customs entries.
• Ensure compliance with TSA regulations for domestic and international shipments.
• Coordinate required permits and regulatory documentation, including those for the U.S. Fish and Wildlife Service, USDA, OFAC, and other government agencies.
• Research and compile project schedules, shipping requirements, and critical deadlines.
• Prepare and submit invoices for services provided.
• Provide on-site documentation and courier support at local airport(s).

Operations Coordinator

• Drive high-priority initiatives across the business.
• Work with leadership to solve business and product challenges.
• Build new teams, processes, and capabilities as the company grows.
• Lead cross-functional projects from planning through execution.
• Research new markets, products, and business opportunities.
• Improve how we operate by identifying problems and implementing practical solutions.
• Take ownership of projects and deliver meaningful business outcomes.

Strategy & Operations Lead

Strategy & Operations Associate

• Support end-to-end vehicle operations by ensuring showroom readiness, accurate tracking and documentation, and timely coordination of sold vehicles from arrival to delivery.
• Receive and perform quality checks on incoming vehicles, and update system records.
• Ensure all showroom display vehicles meet retail standards.
• Prepare and verify vehicle documentation, including condition, mileage, accessories, and damages.
• Manage delivery packs and hand them over to Sales Consultants upon delivery.
• Track and maintain accurate records of vehicle locations across all sites.
• Support transfer and movement of vehicles between locations.
• Monitor stock movement efficiency, turnaround time, and quality.
• Maintain daily records of showroom-ready and sold vehicles.
• Support stock take, inventory tracking, and loan car documentation/monitoring.
• Plan and manage vehicle schedule based on KPI of 5 days from “Sold” to “Delivery”.
• Coordinate and follow up on add job requests with Planner team.
• Track daily progress of sold vehicles and ensure readiness for delivery.
• Submit final vehicle checklist prior to handover.
• Assist the retail sales team during roadshows/events.
• Support day-to-day operational and administrative tasks.
• Perform any ad hoc operational duties assigned.

Operations Assistant – Retail

• Operate the machine and carry out the required tasks at the workstations according to the established operating procedures and safety risk assessment
• Coordinates and execute hands-on physical production task to meet daily output targets. E.g. Safely operate reach trucks and forklifts to transport raw materials, staging components, mixing blending and packaging of finished goods
• Ensure all necessary paperwork (eg: quality related checklist) for the station are completed
• Ensure the product quality is within the specification at all times
• Support production, process, maintenance, QA and project engineering activities as needed.
• Support plant activities as required by Management
• Monitor the production supply required in the station and alert when necessary
• Lead problem-solving within the station
• Conduct on-the-job training for new technicians and complete all required certification forms as and when required by the company
• Lead & Deploy resources within the station and during plant shut down period
• Develop and update SOP, SRA and other training materials when needed
• Identify opportunities and work with other teams to drive continuous improvement on EHSS, cost saving, quality and/or yield
• Actively participate in EHSS activities including Concern reporting, Safety Risk Assessment (SRA) Review and EHSS committee meeting participation
• Conform to local regulations and SHEM
• Ensure housekeeping of the work area

Senior Operations Technician

• Perform duties as a Bellhop, Airport Meet & Greet, Butler, Guest Service Agent, Technician, Valet, Cashier, or Visitor Experience Agent

Hotel & Property Operations Career Fair

• Manage sales incentive plan processes, including administration, communication, tracking, and alignment with established governance requirements
• Maintain and improve CRM data quality, including account, customer, pricing, and opportunity information
• Partner with sales leaders to support territory alignment, account assignments, quota tracking, and sales coverage planning
• Collaborate with division finance on sample budget allocation, and manage the MySample dashboard
• Manage the Command Center, overseeing user access, data quality, system governance, issue resolution, user support, and continuous improvement to enable effective tool utilization and reliable business operations.
• Coordinate and support sales operations processes, tools, and standard ways of working across the area
• Identify process improvement opportunities and help implement more efficient and standardized sales operations practices
• Support sales team onboarding and adoption of systems, reporting tools, and operational processes
• Collaborate with cross-functional partners, including Finance, Marketing, Customer Service, Supply Chain, and Business teams, to support execution and alignment
• Monitor key sales metrics and help ensure timely follow-up on performance gaps, data issues, and operational actions
• Contribute to planning cycles, business reviews, and other commercial operating rhythms as needed
• Assist with sales forecasting, pipeline analysis, opportunity tracking, and identification of business risks and growth opportunities.

Area Sales Operations Specialist

• Provide overarching strategic vision across a logistics portfolio
• Mentor and develop a team of General Managers
• Drive business growth by collaborating with various teams
• Spearhead regional strategic initiatives including ESG sustainability
• Lead executive steering committee meetings
• Strategize space yield and infrastructure investments
• Drive systemic organizational transformation

Director, Operations

• Provide strategic and tactical leadership for major contract logistics sites
• Serve as the primary executive contact for key customer accounts
• Lead integration of modern warehouse technologies
• Cultivate a high-performance culture through talent development initiatives
• Manage costs, resources, and revenue optimization
• Champion Continuous Improvement (CIP) initiatives

General Manager – Operations

• Identify and onboard merchants onto the platform
• Guide merchants through setup and activation processes
• Build strong day-to-day relationships with merchants
• Support merchant inquiries and resolve operational issues
• Maintain merchant documentation and onboarding records
• Monitor catalog quality, pricing, feeds and transaction tracking
• Prepare merchant performance reports and dashboards
• Analyze transaction data and identify operational issues
• Support commission reconciliation and reporting accuracy
• Maintain merchant playbooks and operating procedures
• Recommend improvements to increase merchant performance
• Coordinate with Operations and Engineering teams to support merchant launches and integrations
• Track activation progress and escalate issues when required
• Support testing and rollout of new features and capabilities
• Provide merchant feedback to improve processes and user experience
• Contribute to operational initiatives that increase transaction volume and platform adoption
• Help build scalable processes to support rapid growth

Merchant Operations Intern

Merchant Operations Executive

• Supports the various planning and operational functions of the Business Unit
• Provides planning and operational support to the Business Unit with a focus on execution of operating plan and organizational goals
• Performs monthly analysis to provide executive guidance on financial forecasts, resource prioritization, strategic planning, and budgets
• Facilitates cross-function decision management mechanisms to ensure alignment and adoption
• Drive accurate forecast and financial analysis for the assigned region

Operations Manager

• Build AI-Powered CS Workflows.
• Design and implement AI-driven workflows that improve CS productivity and effectiveness.
• Build dashboards and insights that help CSMs understand portfolio health, prioritize accounts, and take action.
• Identify opportunities to automate workflows and improve decision-making across the customer lifecycle.
• Measure impact and continuously optimize programs based on business outcomes.
• Champion Development Program.
• Build scalable programs that help CSMs identify, develop, and activate champions within customer accounts.
• Create frameworks, playbooks, and tools that make champion development a repeatable motion.
• Partner with Customer Marketing and CS leaders to maximize customer advocacy and expansion opportunities.
• Customer Communications & Lifecycle Optimization.
• Improve adoption, engagement, retention, and expansion through more effective customer touchpoints.
• Partner with Marketing, Product, and CS teams to streamline lifecycle communications and customer journeys.

CX Operations Manager, APAC

• Process commodities trade confirmation and settlement in timely and accurate manner
• Perform physical gold reconciliation against external vaults and clients
• Proactive engagement with Singapore country and Global Commodities stakeholders (Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients
• Working closely with Risk & Control in developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
• Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by Global/APAC Commodities business
• Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk
• Complete Static data set-up to facilitate trade booking in a timely and accurate manner
• Investigation of cash breaks in our reconciliations, in coordination with the global Cash Breaks team
• Contribute to the development of new systematic solutions related to the operations functions and the improvement of processes and workflow for the area of responsibility
• Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause
• Identifying trends, synergies and weaknesses across products and regions
• Recommending control enhancements as needed

APAC Commodities Operations Officer

• Lead, recruit, develop, empower, motivate and manage team performance.
• Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time.
• Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required.
• Plans and schedules resources, including rostering, to ensure department priorities are completed.
• Oversees team projects/initiatives in order to deliver planned results on time and within budget.
• Manages department/location budget and takes appropriate actions in order to optimize costs.

Manager, Operations – Ground Operations

• Evaluate high volumes of data points running them against an evolving checklist of standards
• Take on new projects with fast moving targets and tight turnaround times on a regular and repeated basis
• Provide structured feedback and recommendations for process improvement on an ongoing basis
• Maintain high levels of confidentiality while performing investigations
• Demonstrate ability to comprehensively document investigations
• Demonstrate great judgement and be open to sharing what you know with others
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Assistant Verified Operations Specialist

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

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