Operations

• Develop and execute growth strategies for RWA perpetual products, including U.S. equities, ETFs, indices, and high-volatility stocks
• Increase first-trade conversion, active traders, trading frequency, trading volume, user retention, and fee revenue
• Design and optimize user journeys from registration and deposit through first trade, repeat trading, and high-frequency trading
• Design and execute trading campaigns, including first-trade rewards, trading competitions, volume leaderboards, PnL and ROI rankings, fee rebates, points and missions, and referral/KOL squad campaigns
• Create differentiated incentive mechanisms for user segments and market conditions
• Optimize campaign ROI while balancing user growth, incentives, and platform profitability
• Monitor market-moving events, including U.S. earnings seasons, ETF and index movements, AI and semiconductor sectors, meme stocks, and macroeconomic events
• Convert market trends into trading campaigns, leaderboards, missions, community engagement, and user activation initiatives
• Partner with Product, Design, Marketing, and BD teams to improve trading entry points, campaign pages, leaderboards, task systems, referral programs, and user growth funnels
• Improve conversion throughout the trading lifecycle from acquisition to repeat trading
• Track and analyze growth metrics, campaign participation, user retention, and fee contribution
• Evaluate campaign performance across products, user segments, and acquisition channels to improve growth strategies

Growth Operations Manager driving RWA perpetual trading growth and campaigns for a crypto trading platform

Growth Operations Manager – RWA Perpetual Trading

Growth Operations Manager driving user activation, campaigns, and funnel optimization for an RWA perpetual crypto trading platform. Turning market events into trading growth and revenue.

• Plan and execute growth initiatives, campaigns, and communications to drive user acquisition, engagement, and product growth for Earn products.
• Explore and develop collaboration opportunities with token partners to expand product offerings and ecosystem reach.
• Work closely with Product, Marketing, Customer Service, and KOL/Affiliate teams to ensure smooth product operations and effective campaign execution.
• Monitor daily Earn product performance and identify, troubleshoot, and resolve product-related issues by coordinating with internal and external stakeholders.
• Coordinate with relevant stakeholders to achieve assigned business KPIs and growth targets.
• Track, analyze, and evaluate the effectiveness of marketing campaigns and growth initiatives through data analysis, user insights, and feedback.
• Support the team in managing VIP and institutional clients, and help onboard more clients to Earn products.
• Develop a strong understanding of Simple Earn mechanisms, especially Flexible Simple Earn and Loan products.
• Stay up to date with market trends, competitor activities, and emerging opportunities in Earn and DeFi products.

Earn operations and growth specialist driving crypto product adoption at Binance

Operations & User Growth

Earn operations and growth specialist driving crypto product adoption at Binance.
Executing campaigns, token partnerships, performance analysis, and institutional client onboarding across Asia.

• Provide proactive and comprehensive customer service for export and ocean freight forwarding services
• Register shipments accurately and on time in CW1
• Update internal and external systems with shipment data
• Create and verify ocean freight forwarding documents, including HBLs and Cartage Advice
• Ensure security arrangements, procedures, and dangerous-goods requirements are met
• Obtain carrier approval for dangerous goods when necessary
• Monitor permit declaration activity with the vendor
• Coordinate customer booking requests at origin and destination
• Follow up and communicate shipment information with subcontractors, shipping lines, shipping agents, freight forwarders, customers, and overseas offices
• Handle cargo and shipment irregularities according to procedures
• Escalate processing impediments to the direct reporting manager
• Adhere to customer-specific SOPs, global processes, corporate standards, and governance policies
• Communicate cargo incidents to customer service and external brokerage
• Participate in company projects and initiatives
• Initiate and follow up on cargo and insurance claims
• Discuss rates and space with local and regional procurement
• Provide backup for other team members
• Sort and upload documents into eDoc
• Maintain accurate monthly reports and meet reporting deadlines

Export Operations Specialist managing ocean freight forwarding for DSV in Singapore

Export Operations, Sea Freight

Export Operations Specialist managing ocean freight forwarding documentation and shipments for DSV in Singapore. Coordinating bookings, compliance, incidents, claims, and stakeholder communications.

• Drive operational excellence across Cook Medical in APAC
• Manage and develop the General Managers in the region
• Establish and maintain operational standards across APAC markets
• Drive collaboration among global functional departments representing the APAC region
• Represent APAC operational interests in senior leadership forums and governance bodies
• Manage hiring, performance, and rewards decisions for direct and indirect reports within the APAC Operations function
• Ensure development and execution of market-specific strategic plans aligned with global corporate direction.
• Promote Cook Medical's reputation, values, and Code of Ethics across all APAC operations

Operational leader driving excellence across Cook Medical in APAC.

Senior Director, Operations, APAC

Senior Director, Operations, APAC driving operational excellence in the medical device industry. Leading General Managers and establishing operational standards across diverse markets.

• Lead regional operations for Singapore and India, with scope to expand across APAC
• Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations
• Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution
• Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards
• Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)
• Act as 2nd-level escalation and decision point for daily ops and Control Tower issues
• Build, train, and onboard Service Centers, partners, suppliers, and new team members
• Create and maintain operational SOPs and team work instructions
• Maintain master data accuracy in IT systems and support billing/invoice queries
• Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet
• Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches
• Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers
• Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs
• Support process optimization, strategic regional initiatives, and claim management
• Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions

Operations Coordination Manager leading regional operations across Singapore and India

Operations Coordination Manager

Operations Coordination Manager leading regional operations for pharmaceutical shipments in Singapore and India. Ensuring operational excellence within a dynamic, high-pressure environment.

• Provide technical support to engineering teams, fostering a collaborative and high-performance environment.
• Oversee systems engineering processes including requirements analysis, system architecture, verification and validation.
• Collaborate with cross-functional teams including software, hardware, and testing divisions to ensure seamless project delivery.
• Engage with external partners, clients, and stakeholders to align engineering solutions with operational needs.
• Champion innovation by identifying emerging technologies and implementing best engineering practices.
• Manage project timelines and resources effectively, ensuring adherence to budgets and milestones.
• Contribute to risk assessment and mitigation strategies to uphold safety and reliability within integrated systems.

Operations and Maintenance Engineer in aviation technology at ST Engineering

Operations and Maintenance Engineer – Navaids

Operations and Maintenance Engineer supporting complex engineering projects driving advances in aviation technology. Collaborating across multidisciplinary teams to design, develop, and integrate systems meeting industry standards.

• Deliver white glove service to institutional clients throughout ongoing account management activities
• Ensure an excellent onboarding experience and provide attentive care to clients
• Respond to client inquiries in a timely and thoughtful manner
• Manage client transactions in a risk-conscious way
• Support client interactions across multiple teams and work closely with Client Operations teammates

Member of Client Operations delivering service to institutional clients at Anchorage Digital

Client Operations Specialist, Settlements

Member of Client Operations delivering white glove service to institutional clients at a leading crypto platform. Responsible for account management and supporting clients during onboarding and transactions.

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client.
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Operations Team Lead managing contact centre KPIs and team performance

Operations Team Lead

Operations Team Lead overseeing daily contact centre management for TDCX. Ensuring KPIs are met and providing coaching to team members for performance improvement.

• Complete and maintain required Transportation Security Administration (TSA) training and certifications.
• Coordinate logistics, schedules, budgets, payments, and project requirements with customers, vendors, agents, colleagues, and other stakeholders.
• Prepare project estimates and budgets.
• Research and present transportation schedules and routing options.
• Recommend appropriate packing solutions for fine art shipments.
• Book air freight with airlines and ocean freight with steamship lines.
• Coordinate export shipments in compliance with applicable procedures and regulations.
• Coordinate import shipments and U.S. Customs clearance procedures.
• Prepare export documentation, including Air Waybills (AWBs), delivery orders, packing lists, and related shipping documents.
• Provide in person coverage of Fine Art and accompanying courier at your local airport/airline.
• Obtain and prepare documentation required for U.S. Customs entries.
• Ensure compliance with TSA regulations for domestic and international shipments.
• Coordinate required permits and regulatory documentation, including those for the U.S. Fish and Wildlife Service, USDA, OFAC, and other government agencies.
• Research and compile project schedules, shipping requirements, and critical deadlines.
• Prepare and submit invoices for services provided.
• Provide on-site documentation and courier support at local airport(s).

Operations jobs in Singapore

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