Operations

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Operations Trainer

• Lead the entire life cycle of system implementation projects in both waterfall and agile methods, ensuring on-time and high-quality delivery
• Responsible for delivering an excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
• Liaise with internal and external stakeholders (clients, partners and vendors) to align on development, deployment and operational activities
• Manage key stakeholder relationships with clients, participating companies, vendors and other partners
• Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
• Create and set up service sessions on SWAT’s operation interface
• Support pre-sales engagements, including live demos, technical feasibility assessments, and rapid client-specific configurations
• Accelerate deal closures by validating project scope, aligning solutions with client needs and ensuring
• Prepare client-facing solution documents (e.g. functional descriptions, scope of work, solution proposal decks, RFPs)
• Conduct Proof of Concepts (POCs) for clients
• Propose and implement new process improvements, analytics and measurable KPIs to elevate SWAT’s customer service, operational workflows and pre-sales responsiveness
• Provide first-line service support for partners, passengers, and vendors, including managing any in-app queries they might have

Project & Operations – Solution Delivery Executive

• Work directly with the Founder to drive Singapore market entry - from early strategy to hands-on execution
• Build and execute initial hiring plans - source, engage, and close high-caliber talent
• Support fundraising efforts - prepare materials, coordinate investor conversations, and follow through
• Help establish A1’s presence in Singapore - including office setup, vendors, and operating structure
• Drive external positioning - support PR, partnerships, and key relationships
• Turn ambiguous ideas into clear plans, and ensure they get executed
• Act as a central operator across teams - tracking priorities, resolving bottlenecks, and pushing progress
• Handle high-urgency, unstructured problems with speed and sound judgment

Lead, Strategic Operations

• Work directly with the Founder to drive local market entry - from early strategy to hands-on execution
• Build and execute initial hiring plans - source, engage, and close high-caliber talent
• Support fundraising efforts - prepare materials, coordinate investor conversations, and follow through
• Help establish A1’s presence in local market - including office setup, vendors, and operating structure
• Drive external positioning - support PR, partnerships, and key relationships
• Turn ambiguous ideas into clear plans, and ensure they get executed
• Act as a central operator across teams - tracking priorities, resolving bottlenecks, and pushing progress
• Handle high-urgency, unstructured problems with speed and sound judgment

Lead, Strategy & Operations

Strategic Operations Associate

• Identify friction in our day-to-day operations and implement sustainable process improvements.
• Build workflows that improve task routing, team accountability, and data hygiene.
• Document and maintain internal processes using Notion.
• Maintain internal trackers and dashboards using Google Sheets and lightweight scripting tools.
• Help build and troubleshoot automations in Salesforce (e.g., Flows, validation rules) and Slack.
• Use AI tools and no-code platforms to simplify manual tasks and reduce turnaround time.
• Monitor project and task statuses across tools, and flag blockers or delays.
• Organize updates for the BizOps team and ensure documentation stays current.
• Assist with onboarding workflows, operational checklists, and quarterly planning prep.

Operations Associate

• Wallet Management: Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues
• Risk Mitigation & Compliance: Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users
• Process Optimization: Review internal processes and simplify or automate processes to enhance efficiency and users experience.
• Analyze competitor product and industry trends to identify potential product/process enhancements
• Cross-Functional & External Collaboration: Work with Customer Support to resolve wallet-related user inquiries
• Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
• Communicate and collaborate with regulators, auditors and external parties
• Business Growth: Drive the CEX business growth strategy and develop/integrate new products to increase market share

Head of Wallet Operations

• Lead strategic oversight and governance of shared services operations
• Establish governance frameworks for shared services functions
• Drive enterprise-wide change management and process optimization
• Serve as primary interface between onshore stakeholders and operational teams
• Build strategic partnerships with internal stakeholders
• Provide governance of offshore services and manage vendor relationships
• Oversee middle office functions supporting trading operations
• Implement control frameworks and risk management processes
• Monitor operational metrics to drive performance optimization
• Lead and develop high-performing teams
• Foster a culture of continuous improvement and innovation

Head of IWM Operations – Shared Services Business Management

• - Lead and manage a team of technicians and in-house agents to achieve operational success.
• - Ensure teams are delivering excellent operational standards for both experience and quality that are set out.
• - Develop and run projects to solve business operational problems structurally.
• - Workload management for the team to ensure completion of projects in a timely manner.
• - Create and maintain reports for overall team performance.
• - Analyze data to highlight trends and develop resolution playbook.
• - Handle complex escalations and critical customer issues with a structured and solution-oriented approach.
• - Handle other operational and ad-hoc duties as per team requirements.
• - Asset and logistical management.

Operations Team Lead

• Technical Account Management: build and maintain relationships with existing clients by collaborating with external teams to facilitate client initiatives and identify new business opportunities,
• Client Support: engage with clients and internal stakeholders to promote effective implementation and usage of products. As part of the support function, client operations analysts collect feedback from clients, partners, and sales directors, and relay it to internal product managers to facilitate continuous product and service improvements,
• DevOps: build and delivery custom client-specific solutions beyond standardized product offerings to directly address client use-cases.
• Production Monitoring: Build, maintain and enrich the monitoring framework, react to alerts generated by such monitoring, support deliveries and product improvements through supplemental documentation, arbitration, and testing; For new Products: support marketing launch through dedicated case studies and go-to-market strategy development with sales; and ensure Client Operations readiness for new products. For production fixes: communicate around updates and resolution, produce resolution client operational communication, conduct post-mortem when applicable,
• Solution Engineering: work closely with the Revenue team to support the sales cycle by confirming solutions with prospects by combining Kaiko data products and delivery channels to address client needs and use cases.
• Collaborate closely with both internal and external stakeholders towards a successful solution design
• Support Sales in building the client proposals

Client Operations Analyst, APAC

• Support business units cross-functionally in various APAC initiatives (e.g., Clinical Operations, Clinical Development, Change Management, Project Management, etc.)
• Craft & curate contents (e.g., captions, photos, videos) as assigned by supervisor or delegate, for APAC initiatives
• Prepare materials and presentations for executive meetings on request
• Collaborate with fellow interns/colleagues from/out of the APAC region for peer learning and best practices exchange
• Active participation and supporting Southeast Asia activities/events
• May participate in forums or panel discussions to raise awareness about Special Needs
• Support other administrative tasks as requested
• Participate and support events/workstreams within the clinical research professionals’ association in Singapore (great opportunity to network and learn from industry veterans)

Intern, APAC Operations

• Troubleshoot server and network hardware including fibreoptic cables, optics, and hardware components
• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
• Facilitate physical layer installation of server and network cabling according to cabling matrices.
• Physical server and circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
• Assist with other regional works during business hours for maintenance related works
• Inventory Database Improvement Strategy in terms of maintaining Circuit and Spares Inventory database.
• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update CDP/Internal documents when requested and perform ad-hoc tasks when required.
• Have ticketing system for tracking all requests (JIRA)
• Work with SCM, equipment vendors, and data centers to manage delivery dates and time windows.
• Process Improvement Support Vendor Support Initial POC for all Vendor Queries relating to interconnection, troubleshooting
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
• Update internal documentation for all Internet Provider contact and circuit details
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site
• Perform regular audits for all server, circuits, spares inventory

Edge Operations Engineer

• Support the development and maintenance of cycle time metrics, dashboards, and reports to enable performance visibility and decision-making.
• Assist in data collection, validation, and basic analysis to identify cycle time gaps, trends, and improvement opportunities across backend manufacturing sites.
• Participate in cycle time improvement projects by supporting root cause analysis, documentation, and action tracking under guidance from senior engineers/managers.
• Learn and apply standard cycle time methodologies, metric definitions, and best-known methods (BKM) used across the network.
• Support preparation of materials for regular cycle time performance reviews and working meetings with site and central teams.
• Collaborate with cross functional partners (e.g., Operations, Engineering, Planning) to understand backend manufacturing processes and business needs.
• Contribute to documentation, training materials, and knowledge sharing to support standardization and capability building.

Global Operational Excellence Cycle Time Engineer

• Oversee key fund cash activities, including product closings, capital calls, and distributions, ensuring accurate, timely execution and compliance with internal controls.
• Serve as the main contact for day-to-day fund cash operational matters, coordinating with internal teams and external service providers.
• Act as an authorized signatory and reviewer for relevant fund cash transactions, in line with approval limits and control requirements.
• Manage stakeholder and service provider relationships, monitoring service delivery against KPIs and SLAs, operational performance, and timely issue escalation and resolution.
• Review and interpret key fund legal and offering documents, including Limited Partnership Agreements (LPAs) and Operating Memoranda (OMs), to ensure cash flow events and operational processes are executed in line with fund requirements.
• Develop and maintain KPIs, dashboards, and management reports, using operational data and trends to improve governance, identify issues, and drive process standardization.
• Support cross-functional initiatives and maintain procedures, policies, and documentation to improve efficiency, strengthen controls, reduce operational risk, and support a well-controlled operating environment.
• Promote a strong risk and control culture through adherence to internal policies, regulatory requirements, and operating standards.

Senior Fund Cash Operations Lead

• 负责针对CFD、外汇领域的代理商(IB)、经纪人及专业交易团队,制定并执行规模化的拉新与增长策略,通过线上活动、内容营销及自动化营销工具推动渠道裂变。
• 梳理并优化传统金融用户进入Web3 DEX的生命周期,设计标准化、低门槛的入驻SOP与教育物料,通过A/B测试不断提升各链路的转化率与留存率。
• 结合市场动态与竞品分析,搭建并持续优化针对IB与交易团队的代理返佣(Rebate)体系、裂变玩法及激励政策,驱动业务体量呈指数级增长。
• 搭建渠道分层运营体系,通过社群运营、EDM、专属活动等手段,提升核心代理商与高净值客户的活跃度及交易深度,延长用户生命周期(LTV)。
• 建立业务增长数据大屏,实时追踪核心指标(如CAC、ROI、转化率、交易量等),通过数据洞察发现增长瓶颈,为产品迭代和商务策略提供具有建设性的落地方案。

Growth & Operations Manager

• Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer
• Navigating the team to ever changing landscape of the business by communicating and manage change
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Operations Manager

• Manage Facility PPM (Planned Preventive Maintenance) Calendar
• Validate maintenance contracts and documentation
• Coordinate cleaning and soft services management
• Oversee repairs and maintenance activities
• Manage pantry and office supplies
• Support event planning and coordination

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