Operations Trainer

TDCX

Operations Trainer creating and implementing training programs to enhance employee performance. Evaluating training effectiveness and conducting needs analyses at a leading BPO company in Singapore.

Posted 6/11/2026full-time🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop and implement training policies, procedures, and programs.
Design and develop relevant training modules based on individual/departmental/company needs.
Development, delivery and assessment of in-house programs.
Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
Evaluate the effectiveness of existing training programs and provide recommendations for improvement
Conduct Training Needs Analysis and develop programs to improve existing staff performance
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Requirements

What you’ll need

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Experience with curriculum development and course material review management
Familiarity with traditional and modern training methods, tools and techniques
Strong communication and interpersonal skills
Competent in e-content and design development
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Excellent verbal and written communication skills in English and the language of supporting market

Benefits

Comp & perks

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

curriculum developmentcourse material reviewtraining module designtraining needs analysise-content developmenttraining deliverytraining assessmenttraining methodologiesprogram evaluationprogram improvement

Soft Skills

communication skillsinterpersonal skillspresentation skillsorganizational skillsanalytical skillsteam collaborationadaptabilityproblem-solvingleadershiptime management

Certifications

Advanced DiplomaBachelor's DegreePost Graduate DiplomaProfessional Degree