Merchant Operations Executive

Rezolve AI

Merchant Operations Executive onboarding merchants and ensuring operations readiness at Rezolve Ai, enhancing AI-driven commerce experiences.

Posted 6/23/2026contractSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

data analysistransaction trackingreportingperformance reportingoperational issue resolutionmerchant onboardingcatalog quality monitoringcommission reconciliationprocess improvementfeature testing

Soft Skills

organizational skillsattention to detailrelationship buildingproblem solvingwritten communicationverbal communicationproactive attitudecuriositycollaborationmultitasking

Tools & Technologies

spreadsheetsanalytics toolsreporting toolsAI toolscommerce platformsaffiliate networks

Industry Keywords

e-commercemerchant operationsmarketplace environmentsoperational initiativesplatform adoptionmerchant documentationactivation processestransaction volumeuser experiencescalable processes

About the role

Key responsibilities & impact

Identify and onboard merchants onto the platform
Guide merchants through setup and activation processes
Build strong day-to-day relationships with merchants
Support merchant inquiries and resolve operational issues
Maintain merchant documentation and onboarding records
Monitor catalog quality, pricing, feeds and transaction tracking
Prepare merchant performance reports and dashboards
Analyze transaction data and identify operational issues
Support commission reconciliation and reporting accuracy
Maintain merchant playbooks and operating procedures
Recommend improvements to increase merchant performance
Coordinate with Operations and Engineering teams to support merchant launches and integrations
Track activation progress and escalate issues when required
Support testing and rollout of new features and capabilities
Provide merchant feedback to improve processes and user experience
Contribute to operational initiatives that increase transaction volume and platform adoption
Help build scalable processes to support rapid growth

Requirements

What you’ll need

Strong organisational skills and attention to detail
Comfortable working with spreadsheets and operational data
Able to manage multiple priorities in a fast-paced environment
Enjoy building relationships and solving problems
Strong written and verbal communication skills
Curious about AI-powered commerce and emerging technologies
Comfortable collaborating with technical and commercial teams
Proactive and eager to learn
Experience in e-commerce, merchant operations or marketplace environments (a plus)
Familiarity with analytics tools and reporting (a plus)
Exposure to affiliate networks or commerce platforms (a plus)
Experience using AI tools to improve productivity (a plus)

Benefits

Comp & perks

Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
Opportunity to make significant impact on the company's digital growth strategy