Rezolve AI

Business Development Rep

• Execute high-volume outbound prospecting across phone, email, and LinkedIn to generate qualified pipeline for the Enterprise Sales team.
• Identify, research, and engage target accounts and senior decision-makers across enterprise organizations in the DACH region.
• Build and manage structured outreach sequences using CRM, sales engagement platforms, and AI-powered prospecting tools.
• Qualify inbound and outbound opportunities through discovery calls using structured methodologies such as BANT and MEDDPICC.
• Partner closely with Account Executives to align on account prioritization, outreach strategy, and seamless handover of qualified opportunities.
• Engage confidently with C-level, VP, and senior stakeholders, communicating the value proposition of FirstSpirit and Rezolve AI.
• Maintain accurate CRM records, track pipeline progression, and consistently deliver against outreach, conversion, and meeting KPIs.
• Collaborate cross-functionally with Marketing and Product teams to follow up on leads, share market insights, and support pipeline growth strategies.

Business Development Representative – BDR/SDR

Customer Success Manager

• Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
• Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
• Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
• Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
• Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
• Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
• Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations.
• Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

Artificial Intelligence

• Lead end-to-end onboarding and activation of merchants across commerce and AI channels
• Manage product catalogs, feeds and data quality to ensure accurate and AI-readable merchant information
• Coordinate with internal teams and external partners to support integrations, tracking and operational readiness
• Monitor transaction flows, reporting accuracy and commission reconciliation
• Analyze merchant performance and identify opportunities to improve visibility, conversion and revenue
• Develop operating procedures, quality controls and merchant playbooks to support scale
• Partner closely with Product, Engineering, Commercial and Finance teams
• Support merchant issue resolution and continuous improvements

Merchant Operations – AI Channel Activation Manager

Account Manager

• Identify and prioritise strategic partnerships across merchants, marketplaces, payment providers and technology ecosystems
• Develop partnership opportunities and convert them into structured pilots and commercial deployments
• Collaborate with product, engineering, operations and commercial teams to execute initiatives and remove barriers to delivery
• Build repeatable playbooks, onboarding processes and operating rhythms to support growth
• Support merchant activation and AI commerce initiatives across emerging channels
• Prepare commercial proposals, business cases and materials for internal and external stakeholders
• Monitor market developments and translate insights into practical growth opportunities
• Drive execution and maintain momentum across strategic priorities in partnership with senior leadership

Partnerships & Deployments Director

Operations

• Identify and onboard merchants onto the platform
• Guide merchants through setup and activation processes
• Build strong day-to-day relationships with merchants
• Support merchant inquiries and resolve operational issues
• Maintain merchant documentation and onboarding records
• Monitor catalog quality, pricing, feeds and transaction tracking
• Prepare merchant performance reports and dashboards
• Analyze transaction data and identify operational issues
• Support commission reconciliation and reporting accuracy
• Maintain merchant playbooks and operating procedures
• Recommend improvements to increase merchant performance
• Coordinate with Operations and Engineering teams to support merchant launches and integrations
• Track activation progress and escalate issues when required
• Support testing and rollout of new features and capabilities
• Provide merchant feedback to improve processes and user experience
• Contribute to operational initiatives that increase transaction volume and platform adoption
• Help build scalable processes to support rapid growth

Rezolve AI

Business Development Representative – BDR/SDR

Customer Success Manager

Merchant Operations – AI Channel Activation Manager

Partnerships & Deployments Director

Merchant Operations Executive

Merchant Operations Intern