Customer Success Manager

Rezolve AI

Customer Success Manager responsible for managing customer accounts at an AI-powered commerce company. Building relationships and driving growth through customer success initiatives.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of customers, building strong relationships with key stakeholders and executive sponsors.
Understand customer goals and align product usage to maximize value, driving the creation and execution of success plans and customer scorecards.
Deliver product updates, introduce new solutions, and gather feedback to inform the product roadmap.
Conduct regular service reviews and ensure consistent communication and alignment between customers and internal teams.
Manage renewals and maintain awareness of commercial agreements, budgets, and account performance.
Plan and prioritize customer projects in collaboration with internal teams, overseeing Professional Services deliverables and execution.
Identify upsell, cross-sell, and expansion opportunities while driving product adoption across customer organizations.
Support strategic account growth by presenting tailored product demonstrations and helping develop business cases aligned with customer goals.

Requirements

What you’ll need

2–5+ years in Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (Software as a Service) or technology company.
Proven ability to manage multiple accounts, projects, and priorities in a fast-paced environment.
Strategic thinker with strong analytical, organisational, and problem-solving skills.
Experience with CRM/CSM platforms preferred.
Familiarity with technical concepts and ability to work closely with technical teams.
Excellent communication, interpersonal, and presentation skills.
Strong understanding of customer lifecycle and subscription business metrics.
Fluent in English, with professional proficiency in either French, Spanish, or German.
Located in EST or CST time zones.

Benefits

Comp & perks

Be part of an innovative and fast growing global company at the forefront of AI-powered commerce
Work with a dynamic and collaborative team shaping the future of AI, commerce, and customer engagement
Opportunity to make significant impact on the company's digital growth strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementProject ManagementAnalytical SkillsProblem-Solving SkillsCRM PlatformsCSM PlatformsCustomer Lifecycle ManagementSubscription Business MetricsTechnical Concepts

Soft Skills

Communication SkillsInterpersonal SkillsPresentation SkillsOrganizational SkillsStrategic Thinking