Operations

• Proactively research and identify new marketplace supplier candidates across target categories, using competitive analysis, industry resources, and internal category gaps as inputs
• Conduct initial outreach to prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and manage the early-stage relationship through qualification
• Coordinate with Category Management to prioritize and schedule new supplier conversations, ensuring alignment with category strategy before advancing candidates
• Own the end-to-end onboarding process for approved suppliers, including agreement coordination, contract administration, data requirements communication, and timeline management
• Lead technical feed setup and validation for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to go-live
• Train new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are set up for long-term success on the platform
• Serve as the primary point of contact for new suppliers through the onboarding period, troubleshooting issues and maintaining momentum to hit go-live milestones
• Document onboarding processes and maintain SOPs to ensure consistent, repeatable execution as the supplier base grows
• Develop and maintain claims, warranty, and returns processes for marketplace suppliers, ensuring clear guidelines and consistent execution across the supplier base
• Monitor post-launch supplier performance and flag issues with service levels, data quality, or accounting discrepancies for resolution
• Review weekly feeds for new item suggestions and coordinate with Category Management on additions
• Research competitor listings to identify opportunities for improvement in content, imagery, and positioning
• Conduct image audits and data cleanup including attribute and filter updates on new brand
• Own SOP creation and ongoing maintenance for marketplace operational workflows
• Test and document new marketplace features and platform capabilities within the supplier dashboards
• Execute ad hoc operational projects including data cleanup, content audits, and cross-system reconciliation
• Coordinate cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution
• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends
• Reconcile discrepancies between freight and non-freight shipping methods and partner with Product Catalog to update item dimensions as needed
• Monitor out-of-stock items and communicate gaps to the Merchandising team; support price update processes to maintain alignment between SupplyHouse and supplier pricing

Marketplace Operations Manager

• Lead LaundryLux’s field service operations across multiple states, managing both internal technicians and third-party service providers to deliver exceptional customer service.
• Responsible for service strategy, technician performance, dispatch operations, warranty execution, operational efficiency, and continuous process improvement.
• Ensure service level agreements (SLAs), customer satisfaction, and business objectives are achieved.
• Develop a comprehensive Service Provider database, including Qualification Checklist and Service Provider Application Form.
• Lead daily dispatch operations to optimize technician utilization, response times, and SLA performance.
• Communicate directly with customers to ensure a positive customer experience.
• Monitor warranty claims from initiation through completion, ensuring timely resolution.

Service Operations Manager

• Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.
• Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation.
• Lead coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.
• Manage the store's physical environment, including safety compliance and maintenance requests.
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.

Operations Manager

• Investigate coverage and eligibility: Verify insurance, discover unknown or secondary coverage from patient demographics, and resolve mismatches between eligibility results and order routing.
• Do the detective work: When an order is stuck, trace it to root cause - lapsed coverage, wrong plan, MCO carve-out, entity/NPI mismatch, documentation gaps - and drive it to resolution.
• Own prior authorization: Submit, track, and follow up on prior auths and appeals; keep turnaround tight.
• Work denials and rejections: Resolve them, identify the patterns behind them, and close the gaps that cause them.
• Research payers: Maintain working knowledge of plan structures, coverage policies, and fee schedules across our active and expansion states.
• Build the systems: Develop and maintain SOPs; turn recurring investigations into repeatable, ideally automated, workflows.
• Track & report KPIs: Measure eligibility hit rate, auth turnaround, denial rate, and clean-order rate; prepare reports and surface insights to leadership.

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage end-to-end campaign activation and execution across paid media channels.
• Ensure campaigns are launched accurately, on schedule, and aligned with media plans, targeting requirements, and business objectives.
• Lead the operational implementation of campaign targeting and DCO decision-tree strategies, ensuring creative variations, audience logic, and personalization frameworks are accurately deployed across ad serving and activation platforms.
• Monitor campaign implementation, creative execution, and tracking integrity throughout the campaign lifecycle, proactively identifying and resolving operational risks.
• Troubleshoot campaign, creative, tracking, and reporting issues while ensuring timely resolution and stakeholder communication.
• Lead campaign kickoff discussions to identify creative testing opportunities, personalization strategies, audience segmentation approaches, and DCO activation plans.
• Partner with Marketing, Media, Programmatic, Analytics, and Creative stakeholders to develop testing hypotheses, measurement plans, success criteria, and learning agendas aligned with business objectives.
• Translate business goals into actionable testing frameworks, including creative, audience, offer, and messaging experiments designed to drive performance and learning.
• Analyze creative performance data, A/B testing results, and DCO outcomes to identify trends, measure creative effectiveness, and generate actionable insights.
• Evaluate creative, messaging, offer, audience, and personalization performance to develop optimization recommendations that improve campaign effectiveness and customer engagement.
• Partner with Programmatic and Analytics teams to develop integrated performance narratives that combine media performance, creative insights, and business outcomes.
• Present creative testing results, DCO learnings, and strategic recommendations to stakeholders, enabling data-informed creative and marketing decisions.
• Champion a Test-and-Learn culture by sharing best practices, creative insights, and optimization opportunities across stakeholder groups.
• Serve as the primary operational liaison between Marketing, Media, Programmatic, Ad Operations, Analytics, Creative Studio, and Line of Business (LOB) stakeholders.
• Coordinate cross-functional campaign planning and activation to ensure requirements, timelines, and deliverables are achieved.
• Maintain campaign documentation, QA standards, trafficking processes, and operational best practices.
• Identify and implement process improvements that increase operational efficiency, scalability, and campaign quality.
• Mentor team members through knowledge sharing, best-practice guidance, and collaborative problem-solving.
• Influence stakeholders through expertise in campaign activation, creative optimization, testing strategy, data analysis, and DCO best practices.

Digital Ad Operations Manager

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.
• Performs multi-variate analysis using reporting, analytics, client survey (Voice of the Client), and client journey data to identify trends and insights impacting client experience performance.
• Identify drivers of client experience performance, including satisfaction, effort, pain points, and moments that matter across the client lifecycle.
• Support client experience and operational improvement initiatives by contributing analysis, insights, and performance tracking.
• Partner with Client Services leadership to align insights with strategic objectives and execution plans.
• Track performance against key client experience and operational KPIs, providing ongoing monitoring and insight to support continuous improvement.
• Translate complex analytical findings into executive-ready presentations and narratives tailored to various stakeholder audiences.
• Establish repeatable analytical approaches and best practices for client experience measurement, reporting, and insight generation.

Operations Project Consultant

• Own CRM hygiene and governance in partnership with the Chief Commercial Officer and Finance.
• Own commercial incentive compensation plan design, administration, documentation, education, and operating governance.
• Own first-line deal desk approvals, exception intake, deal review preparation, and deal governance process execution.
• Own the Salesforce development and administration process and team.
• Own the operational process for product packaging and pricing in partnership with Product Marketing and Product.
• Own Sales Enablement and commercial tooling in partnership with the Chief Commercial Officer.
• Coordinate sales analytics, data visualization, data distribution, data design, and commercial reporting education.
• Maintain a clear operating calendar for commercial systems releases, governance reviews, deal desk processes, compensation cycles, enablement programs, and reporting updates.

Vice President, Commercial Operations

• Supervise 20-40 Manufacturing and Packaging employees
• Monitor training and production quality
• Coach and develop team
• Ensure a safe working environment

Operations Supervisor, 2nd Shift

• Oversee the activities of the department and its instructors in training members of the Operations team
• Maintain Kronos time records for direct reports
• Attend and audit new hire classes and follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Conduct needs assessments with department supervisors; evaluate training materials and recommend improvements
• Serve as a training instructor when necessary
• Generate special reports from the Employee Training Database and timekeeping system
• Organize and execute a process for maintaining, filing and storing all training records
• Ensure compliance in the Records Retention Matrix
• Energize the QMS training process by generating and distributing required training rosters and sign-off sheets
• Organize and maintain the supporting organizational structure in the Employee Training Database

Training Operations Supervisor – 1st Shift

• The Manager of Charter Air Operations will manage aspects of client/university partner interface of the Charter Air department.
• Duties include the sourcing to collection lifecycle for charter air transportation, maintaining mutually beneficial relationships with the charter departments at commercial airlines, as well as charter air carriers in various regions across the United States and the world.
• The role successfully manages the relationship, selection, and contracting processes for our collegiate and event clients.
• The individual in this role is a key part of the team and may be responsible for overseeing the Charter Air Coordinators.
• Helps to maintain strong relationships with university partners and works closely with charter air carriers.
• Charter coordination and communication with Anthony Travel onsite athletics personnel as well as Event Managers throughout the organization.
• Helps to ensure Anthony Travel is receiving the best available rates in the market.
• Assists with managing contracts to minimize risk and maximize revenue to company.
• Performs situation analysis and decision making.
• Works with charter air liaisons to ensure charters are prepared for events and address customer service issues.
• Takes initiative to identify solutions to solve particular process or business problems.
• Manages all aspects of air charter process Client reporting, Accuracy and consistency with procedures and policies, Data/information setup in travel management systems, Customer travel experience, including coordination with carriers, TSA, airports and flight interruptions.

Manager, Charter Air Operations

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Consulting on large, complex projects for a Line of Business• Recommending policy and procedural changes• Developing measurement criteria and project plans• Working with senior management to evaluate current methods• Establishing and maintaining relationships with relevant client stakeholders• Performing risk management activities• Creating and maintaining comprehensive project documentation

Senior Operations Project Consultant – SB & Vehicle Servicing

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
• Addressing root cause of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

Process Design Manager

• Acts as the Safety Champion for their respective division and ensures the highest level of safe work practices
• Plans, schedules, coordinates, and provides general supervision for the construction, operation, and maintenance of a safe, economical, and reliable electric transmission and distribution system within an assigned operating division
• Actively supervises the day–to-day activities of the division. The expectation is that the Manager will spend approximately 70% of the time planning, supervising, and enhancing operations.
• Effectively manages the use of service workers, maintenance crews, and division resources to ensure that compliance with the established PSC targets is achieved for both frequency and duration of outages.
• The reliability of the electric system is measured in terms of outage frequency (SAIFI) and duration (CAIDI).
• Investigates and resolves complaints, coordinates customer service needs with other departments as required, and ensures that customers are treated fairly and consistently
• Communicates effectively with customers by phone, in writing, or in person regarding construction, operations, and maintenance
• Sets clear and concise performance expectations, and effectively communicates them; sets the leadership example for the assigned division and is knowledgeable and prepared to implement the Electric Emergency and/or Gas Emergency response plans
• Completes assigned reports, goals, objectives, and special assignments on schedule through the appropriate use of corporate assets and control of costs
• Coordinates Capital and Expense Annual Work Plans with the respective budgets and translates into monthly and weekly plans
• Maintains a big picture vision and provides leadership to ensure that divisional objectives and results stay aligned with group and corporate objectives
• Identifies and implements appropriate changes to existing processes that foster continuous improvement in productivity and development of individuals, work groups, and division performance
• Provides leadership and direction within the district as emergent issues arise and brings facility and security related issues to the appropriate parties for resolution
• Participates in the Company's emergency management processes and storm/emergency response; provides support during restoration efforts

Manager – Electric District Operations

• Oversee and drive high-impact, cross-functional claims initiatives, ensuring alignment with company strategy and timely execution.
• Partner with the Claims organization to optimize the end-to-end claims lifecycle, including intake, adjudication, settlement, and recovery/subrogation workflows.
• Collaborate with Product, GTM, and Support teams to identify opportunities for claims operational improvements and implement scalable solutions.
• Develop and monitor claims KPIs (e.g., cycle time, loss adjustment expense, leakage, customer satisfaction) to evaluate the success of strategic initiatives and operational processes.
• Lead the creation of project plans, timelines, and resource allocation to ensure successful delivery of claims transformation efforts.
• Provide strategic recommendations to senior leadership based on claims data analysis, loss trends, and industry benchmarks.
• Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes on claims priorities.
• Mentor and guide junior team members in project execution and claims operational strategy.

Director of Strategy – Operations, Claims

• Monitor employee attendance by reviewing daily timesheets, ensuring accurate clock-ins, and resolving timekeeping discrepancies
• Create, update, and maintain job records within the company's job management system
• Process employee reimbursements and expense requests accurately and in a timely manner
• Assist with employee onboarding, including collecting employment documentation, W-9 forms, and coordinating field staff
• Review and process payroll accurately and on schedule
• Maintain payroll records and upload payroll data into QuickBooks as needed
• Provide professional customer service by addressing inquiries and resolving issues promptly
• Process customer payments and respond to billing and invoice inquiries
• Prepare, issue, and follow up on invoices to ensure timely collections
• Communicate with the Department of Buildings (DOB), Con Edison, and other regulatory agencies regarding permits, inspections, approvals, and compliance requirements
• Prepare and process change orders, revised proposals, and related invoices for client-requested modifications
• Prepare and send accurate estimates and quotations for prospective customers
• Perform additional administrative and operational duties as assigned
• Perform other duties related to the position as assigned

• Exceptional end-to-end client service & follow up
• Resolve all daily order issues, returns, stock discrepancies etc
• Support Personal Shoppers by processing orders, pre-orders and reservations accurately and efficiently
• Act as a proactive, solution-driven point of contact for clients
• Liaise with all relevant departments to resolve issues promptly
• Monitor client responses and adjust client follow-up based on engagement levels
• Create customer profiles in order to offer personalised service
• Look after a Personal Shopper’s customers when on holiday/absent
• Arrange samples and stock for client style suites

Personal Shopping Operations

• Own day-to-day operations for Savvy's broker-dealer, ensuring seamless trade execution, reconciliation, and regulatory compliance
• Work closely with Investment Operations, Compliance, and Fidelity's clearing team to ensure best execution, resolve exceptions, and build scalable processes
• Monitor post-trade exceptions and settlement issues
• Execute trade error corrections and reconciliation
• Monitor block allocation and reconciliation (BTAM)
• Manage corporate action communications
• Own best execution review and documentation
• Monitor cash, margin, and position breaks, working with Fidelity's margin specialist
• Approve domestic money movement and international wires
• Monitor and process AML alerts
• Prepare FOCUS reports and track escheatment
• Support FINRA and audit requests
• Prepare client complaint and resolution reports

Brokerage Operations Manager

• Design the process that governs how every team at Neko communicates with clinical staff – how requests are submitted, evaluated, sequenced, and approved
• Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
• Document decision criteria clearly enough that stakeholders understand and trust how calls are made
• Define escalation paths for urgent communications that need to move faster than the standard cadence
• Partner with senior leadership to establish the intake model as an endorsed, org-wide norm – not an optional service, but the way Neko works
• Run a structured roll-out across every team with touch points to clinical staff
• Build the relationships that make the process feel collaborative rather than bureaucratic
• Report regularly on intake volume, team compliance, and where we need to evolve.
• Start with a clear-eyed audit of how information reaches clinical teams today – the gaps, the overlaps, the friction
• Build a global clinical programme with a single source of truth that clinical staff can rely on
• Design the right mix of channels and formats for a dispersed, non-desk workforce – including AI-enabled formats like short-form video, audio briefings, and visual summaries
• Create repeatable templates that make consistency straightforward for programme managers and local teams
• Equip clinic leads with the tools and confidence to communicate well within their teams without losing global coherence
• Define the metrics that prove it's working – comprehension, consistency, engagement, reduction in operational noise – and report on them regularly
• Build a global communications cadence that helps leadership teams understand what’s changing, what’s ahead and how to prepare.

Operations jobs in New York

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Marketplace Operations Manager

Service Operations Manager

Operations Manager

Operations Manager

Operations Manager, Matter and Space

Digital Ad Operations Manager

Operations Project Consultant

Vice President, Commercial Operations

Operations Supervisor, 2nd Shift

Training Operations Supervisor – 1st Shift

Manager, Charter Air Operations

Merchandising Operations Manager

Senior Operations Project Consultant – SB & Vehicle Servicing

Process Design Manager

Manager – Electric District Operations

Director of Strategy – Operations, Claims

Operations Manager

Personal Shopping Operations

Brokerage Operations Manager

Global Operations Lead