Director of Strategy – Operations, Claims

SafeLease

Director of Strategy & Operations at SafeLease leading cross-functional initiatives to improve claims performance and drive strategic excellence.

Posted 7/21/2026full-timeAustin • New York, Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing cross-functional claims initiatives, optimizing the claims lifecycle, and utilizing data analysis to drive strategic recommendations. Proven ability to lead project management efforts and mentor team members in a dynamic, high-growth environment.

Highest-signal resume keywords

Project ManagementClaims Lifecycle OptimizationData AnalysisStakeholder ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementStrategic OperationsProcess ImprovementKPI DevelopmentData Reporting

Soft Skills

Influencing SkillsMentoringCollaborationAnalytical Thinking

Tools & Technologies

ExcelSQLTableau

Certifications & Qualifications

Bachelor's DegreeMBA or Advanced Degree

Industry Keywords

ClaimsManagement ConsultingTransformation ProjectsHigh-Growth Environments

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Oversee and drive high-impact, cross-functional claims initiatives, ensuring alignment with company strategy and timely execution.
Partner with the Claims organization to optimize the end-to-end claims lifecycle, including intake, adjudication, settlement, and recovery/subrogation workflows.
Collaborate with Product, GTM, and Support teams to identify opportunities for claims operational improvements and implement scalable solutions.
Develop and monitor claims KPIs (e.g., cycle time, loss adjustment expense, leakage, customer satisfaction) to evaluate the success of strategic initiatives and operational processes.
Lead the creation of project plans, timelines, and resource allocation to ensure successful delivery of claims transformation efforts.
Provide strategic recommendations to senior leadership based on claims data analysis, loss trends, and industry benchmarks.
Facilitate cross-departmental collaboration, managing stakeholder relationships to drive consensus and outcomes on claims priorities.
Mentor and guide junior team members in project execution and claims operational strategy.

Requirements

What you’ll need

Bachelor's degree in Business, Management, or a related field; MBA or advanced degree strongly preferred.
5-10 years of experience in management consulting, with a focus on strategy, operations, or transformation projects.
Exceptional project management skills, with experience leading large-scale, cross-functional initiatives.
Strong analytical skills, with expertise in tools like Excel, SQL, or Tableau for strategic analysis and reporting.
Proven ability to influence and manage senior stakeholders across multiple departments.
Experience working with Claims, Product, GTM, or Support teams in dynamic, high-growth environments.
Ability to navigate complexity and drive results in ambiguous, fast-paced settings.

Benefits

Comp & perks

unlimited PTO
full health benefits
flexible work setups