Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Take a comprehensive approach involving multiple dimensions of the hospital, clinic, and other care setting operations
• Primary focus includes workforce support, and technological systems support
• Work in cooperation with workforce operations
• Partner in Excellence in delivering tools, education & training, expertise, and focus to achieve sustainable change and positive outcomes
• Implement Comprehensive Assessment findings
• Perform in and support the key performance drivers of overall operational strategy
• Support Improvement Projections
• Participate in Action Plan Management Progress Tracking and support of Performance Analytics
• Technology Implementation Support

Operations Specialist

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Fraud Operations Group Manager, SVP

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• leading day-to-day social listening, monitoring, and intelligence efforts
• supporting the operational backbone of social media platforms and related tools
• detecting and assessing reputational risk across digital channels
• producing recurring and ad hoc intelligence reports, dashboards, and executive briefs
• delivering training, onboarding, and ongoing enablement for social listening tools

Social Intelligence, Platform Operations Analyst

• Lead strategy development and implementation of enterprise sustainable operations strategy
• Manage sustainable operations projects and investment portfolio
• Develop plans to achieve sustainable operations goals on time in partnership with the business
• Lead company strategy for renewable energy usage and resource efficiency improvements in operations
• Develop and lead company initiatives to engage employees and provide resources for sustainability initiatives
• Deliver enterprise environmental data to support target performance
• Partner cross-functionally to evaluate and address energy-related policies

Senior Manager – Sustainable Operations

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Schedule and manage accessibility services for meetings, conferences, and events across multiple regions.
• Communicate with clients, interpreters, and captioners regarding assignments, logistics, and updates.
• Manage contractor availability, assignment placement, and ongoing communication.
• Handle scheduling changes, cancellations, urgent requests, and coverage needs.
• Monitor assignment fulfillment and service quality, escalating issues as needed.
• Maintain accurate scheduling records, documentation, and operational data.
• Support contractor recruiting and onboarding processes as needed.
• Identify and implement process improvements and workflow efficiency.
• Assist with workforce planning and resource coordination across regions.

Operations Coordinator – ASL & Accessibility Service

• Oversee daily scheduling and service coverage to ensure accurate, high-quality services
• Serve as the operational escalation point before issues reach the CEO
• Own and improve standard operating procedures (SOPs) and ensure they are consistently followed
• Manage the CRM so client and pipeline data are accurate, current, and useful for decision-making
• Track and report weekly KPIs (such as fill rates, response times, and scheduling accuracy) to the CEO
• Manage projects and lead a small internal team through regular 1:1s, clear expectations, and performance conversations
• Coordinate with external vendors such as bookkeeper, CPA, payroll, and other service providers
• Support pricing reviews, rate management, and contract proposals with a path to owning these areas over time
• Ensure clear, proactive communication and consistent use of designated communication channels across the team
• Support government compliance and security-related operational requirements in partnership with the CEO

Operations Manager – Interpreting & Accessibility Service

• Coordinate ASL interpreting and captioning service requests from intake through completion.
• Plan and coordinate communication access services for meetings, conferences, events, and multi-service engagements.
• Build and maintain relationships with clients, interpreters, captioners, and community partners.
• Resolve scheduling challenges, changes, cancellations, and urgent requests.
• Manage contractor recruiting, onboarding, and ongoing engagement activities.
• Support local outreach and relationship-building efforts across the St. Louis region.
• Monitor service quality and ensure assignments are completed with accuracy and care.
• Improve workflows, standard operating procedures (SOPs), and operational documentation.
• Coordinate high-priority and time-sensitive assignments.
• Contribute ideas that improve efficiency, communication, and service delivery.

• Perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks
• Support participant onboarding and execute ongoing operational tasks for the FedNow Service
• Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues
• Develop deep expertise of the FedNow Service & stay up to date on all the latest releases and development
• Facilitate high pressure troubleshooting calls for Production issues
• Collaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutions

Senior Analyst – FedNow Operations Center, 3rd Shift

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

Operations Supervisor

• Support strategic claim pricing and reimbursement operations by monitoring performance, analyzing trends, and driving continuous improvement.
• Partner across business, operations, and technology teams to ensure accurate, timely, and efficient claim payment outcomes.
• Analyze system performance, data trends, and outputs to identify risks, anomalies, and root causes, and drive corrective and preventive actions.
• Monitor claim pricing systems and workbaskets to proactively detect and address operational issues impacting claim payment accuracy.
• Validate and optimize pricing rules to ensure alignment with business requirements, regulatory expectations, and operational effectiveness.
• Serve as a subject matter expert, aligning cross-functional stakeholders on priorities, ownership, and resolution strategies.
• Lead and support cross-functional initiatives, ensuring effective planning, coordination, and execution across teams.
• Identify and implement process improvements to enhance system performance, efficiency, and quality outcomes.
• Manage dependencies, risks, and issues across initiatives, ensuring timely delivery and operational readiness.

Operations Advisor – Delivery Support, Insights

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Build and manage capacity models that forecast staffing needs across multiple operational teams and work types
• Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify excess or shortfall risk
• Recommend strategies that improve workforce utilization, including hiring plans, skill conversion, up-training, and model enhancements
• Lead monthly reviews with business partners to share results, explain forecast changes, and align on actions that support operational and financial goals
• Contribute to planning discussions by offering insights, raising risks, and influencing decisions with clear, data-based recommendations
• Support change by building strong partnerships, challenging assumptions when needed, and helping leaders make informed planning decisions

• Managing the collections activities for commercial, industrial and residential customers.
• Managing a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers.
• Works with General Manager and other managers to execute local market strategy.
• Oversees collections operations, effective safety programs, and change management initiatives.
• Ensures compliance with operating standards and maximizes productivity and route management systems.
• Interacts with customers to resolve service concerns and ensure regulatory compliance.
• Approves expenses and manages budget for operations department.
• Develops a best-in-class team and workplace culture.

Ops Manager – Hauling

• Own and support the operating rhythm of the business unit, including monthly and quarterly cadences with the Enterprise
• Develop agendas, materials, and analyses to ensure meetings are efficient, data-driven, and decision-oriented
• Track follow-ups, decisions, and action items to drive accountability and execution
• Partner closely with Payments BU leadership, Finance and Enterprise Strategy
• Act as connective tissue between the business unit and the broader enterprise, ensuring alignment on priorities and decisions
• Influence prioritization and investment decisions through clear insights, structured analysis, and strong executive communication
• Lead and support strategic analyses to identify and evaluate new growth opportunities (e.g., new markets, products, customer segments, partnerships, or M&A themes)
• Build market sizing, financial models, and business cases to support investment decisions
• Conduct competitive and industry research to inform strategic recommendations
• Support senior leaders with clear, concise recommendations and executive-ready materials

Strategic Operations Manager

• Be the customer-facing voice for Knapp Inc.
• Responsible for all communication between our Customer and your team and the Director RBS Operations
• Attend all production meetings and manage the communication in such a way that our Customers would feel engaged with you and your site team
• Responsible for developing a budget with the Director RBS Operations and then managing that budget with our Customer
• Treat our Customer with respect and act in a professional manner
• Responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems
• Provide strategic leadership and guidance to Resident Site Engineering Manager and team
• Carry out leadership responsibilities in accordance with the organization's policies and applicable laws
• Perform site supervision and leadership
• Oversee candidates in the process of interviewing, hiring, and training of potential site team
• Plan, assign, and direct work
• Responsible to appraise performance of first level management team
• Address complaints and assist in providing appropriate resolutions

Manager, Site Operations

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Set the strategic direction and oversee day‑to‑day operational performance of Cash Management and Forecasting
• Establish and maintain enterprise standards and performance metrics
• Own production of forward‑looking operational cash forecasts
• Oversee coordination with Treasury, Portfolio Management, and Investment Accounting
• Ensure non‑investment cash drivers are fully incorporated into liquidity reporting

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