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Associate Director, Supplemental Health Claims Operations
Sun LifeAssociate Director leading Supplemental Health Claims Operations at Sun Life U.S. Driving modernization and strategic oversight for claims and service functions.
Posted 7/13/2026full-timePortland • Connecticut, Maine, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $95,700 - $143,600 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing Supplemental Health Claims teams, with a focus on operational excellence, regulatory compliance, and continuous improvement. Proven ability to drive modernization initiatives and enhance customer experience in a complex, regulated environment.
Highest-signal resume keywords
Claims LeadershipOperational OversightRegulatory ComplianceChange ManagementTeam Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims OperationsService ExcellenceProcess ImprovementQuality ManagementProductivity Enhancement
Soft Skills
Strategic LeadershipCollaborationCommunication
Certifications & Qualifications
Bachelor's DegreeCPCUAIC
Industry Keywords
InsuranceHealth BenefitsSupplemental HealthService EnvironmentRegulated Environment
About the role
Key responsibilities & impact- Lead a high-performing Supplemental Health Claims team
- Provide strategic leadership and operational oversight for claims and service functions
- Drive service excellence, modernize end-to-end claims operations, strengthen regulatory and operational controls
- Develop talented teams focused on continuous improvement
- Collaborate with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations
Requirements
What you’ll need- Bachelor’s degree required; advanced degree or industry designation such as CPCU, AIC, or a related credential preferred
- 5+ years of progressive claims leadership experience, ideally within insurance, health benefits, supplemental health, or a related service environment
- Demonstrated success leading teams, managing complex operations, and delivering measurable improvements in quality, service, productivity, and customer experience
- Experience leading change, modernization, or transformation initiatives in a regulated environment
Benefits
Comp & perks- Comprehensive benefits including generous vacation and sick time
- Market-leading paid family, parental and adoption leave
- Medical coverage
- Company paid life and AD&D insurance
- Disability programs
- Partially paid sabbatical program
- 401(k) employer match
- Stock purchase options
- Employer-funded retirement account
- Flexible, inclusive, and collaborative work environment