Operations

• Coordinate projects and workflows across departments — content, marketing, partnerships, and support
• Maintain project management tools and ensure tasks are assigned, tracked, and closed
• Schedule and facilitate team meetings — set agendas, take notes, and follow up on action items
• Identify process inefficiencies and help implement improvements
• Manage internal documentation — SOPs, templates, and company wikis
• Handle vendor and contractor onboarding and offboarding logistics
• Support leadership with reporting, scheduling, and operational tasks

Operations Coordinator

• Assign work activities and monitor group activities
• Instruct associates in proper equipment, operational and maintenance procedures; guide team in understanding housekeeping requirements
• Monitor and maintain availability of tools, materials and supplies
• Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
• Manage inventory, including monitoring levels and performing merchandise reconciliation
• Assist with resolving problems to ensure maximum associate productivity; take necessary action to correct substandard performance

Supervisor, Last Mile Operations

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Manage successful Retail execution of McCormick and Regional initiatives through broker sales teams leading to the achievement of regional sales and profit objectives.
• Training sales managers and 3rd party managers on execution of retail activities within the assigned geographies.
• Train and educate broker retail and 3rd party managers within assigned geographies on McCormick products, policies and expectations dealing with retail in-store execution.
• Broker Retail Management - lead on management or broker calls assigned/made, new items speed to shelf and merchandising activities performed.
• Lead sales voice to the broker on retail execution, measurement and improvement.
• Serve as the primary communication source with and to broker and other 3rd party retail field managers (and local management) regarding what McCormick’s expectations are for store coverage, retail call content, section merchandising standards, new item speed to shelf and competitive activities reporting.
• Analyzing brokers activities completed on calls assigned / made, new items speed to shelf and merchandising activities performed.
• Regular Retail Training store calls, expectations, plan of broker and 3rd party management and sales teams on in-store execution.
• Retail Planning - Broker and McCormick direct sales - effectively communicates retail expectation, execution and results at the Regional VP, Director and Manager level.
• Lead planning and execution of quarterly retail broker meetings and presentation development.
• Plan, coordinate and execute regular retail coverage team meetings with broker and 3rd party providers: designed to maintain appropriate seasonal focus on all McCormick’s portfolio of lines and products motivate and inspire retail coverage teams to deliver constantly improving sales results in stores
• Retail quarterly Audits - responsible for planning audits and market audit tours.
• Conduct regular retail store audits (and coordinate market audit blitz programs as directed): to stay current on changing market, customer and competitive conditions as to be a resource for marketing, sales and promotional planning to insure broker and other 3rd party providers clearly understand current objectives, are focused on delivering expected in-store results to adjust retail call coverage focus as needed
• Retail management oversees the retail execution of McCormick programs .
• Identifies retail opportunities to increase sales.
• Assists the Director of Retail Operations and Training to identify retail gaps and opportunities for improved business results.

Retail Operations Manager

• Develop and implement monetization strategies using first-party platforms to maximize revenue and meet client objectives.
• Serve as a strategic client-facing partner, translating client objectives and KPI goals into actionable campaign plans while providing hands-on support, platform expertise, and performance guidance to internal activation teams throughout campaign execution.
• Analyze advertising product performance and identify gaps to recommend improvements and escalate issues appropriately.
• Work with internal stakeholders to identify new monetization opportunities and operational efficiencies to be captured through product updates and process changes.

Advertising Operations Manager – Platform

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Partner with the EVP & Head of Enterprise Strategy & Operations to design, refine, and implement CCS’s enterprise S&O operating model
• Help evaluate future structural changes across S&O, including how work should be organized across regions, departments, Corporate functions, and enterprise roles
• Support the continued development of shared definitions of S&O excellence
• Help prepare for, attend, and manage follow-up from key S&O meetings and leadership forums
• Support key S&O initiatives, including standalone Marketing and Business Development department development, proposal and contract process improvements
• Identify opportunities to improve S&O workflows through clearer SOPs, better reporting, automation, shared tools, and other process improvements
• Track key regional updates and operating context across Atlantic, Central, Northeast & Europe, and West
• Partner with Finance, BI, and regional S&O leadership to track and synthesize key operational and financial metrics
• Help turn data and regional updates into clear summaries, insights, presentations, and recommendations for the EVP & Head of Enterprise S&O, the Operations Leadership Team, and other firmwide leadership forums
• Support select Unleash priorities by helping advance workplans, track progress, prepare materials, and follow through on next steps.

Director, Enterprise Strategy – Operations

• Lead the development of the team, from directors to registered nurses.
• Inspire your team to join you in the quest to provide high quality patient care.
• Develop and implement strategic initiatives that maximize clinical outcomes and growth.
• Address top growth priorities by completing due diligence on expansions.
• Cultivate hospital relationships to generate additional partnerships.
• Manage contract agreements and negotiate pricing.

Division Vice President – Inpatient Operations

• Researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations
• Provides ongoing training and guidance for Revenue Specialist teammates
• Performs data trending analysis, quality assurance reviews and review of key metrics
• Review weekly and monthly key metrics to identify trends or areas of focus
• Identify payer trends and/or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt
• Escalate issues as needed; provide recommendations
• Act as resource for teammates' questions and assist with issues of focus and problematic payer issues
• Train new teammates and identify training opportunities to improve individual and team performance
• Perform close reconciliation approvals and related activities to ensure timely submission of primary, secondary and tertiary insurance claims
• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement
• Support department initiatives and stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes

Revenue Specialist III

• Responds to high volume of appointment requests
• Answers and triages incoming calls and requests in a prompt, professional manner
• Completes scheduling from work queues
• Schedules patient appointments and reminds patients of necessary items to bring
• Documents complete and clear messages and distributes clinical questions and escalation messages promptly
• Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc

Patient Access Specialist II – Practice Operations

• Coordinate and support OR&R’s transition from multiple file storage systems to a centralized Google Drive platform in collaboration with OR&R divisions and IT personnel
• Assist with development and implementation of standardized Google Drive folder structures, file organization practices, naming conventions, permissions management, and information accessibility standards
• Coordinate with division teams to identify existing file storage practices, operational needs, and information-sharing requirements to support migration planning and implementation
• Support development of project timelines, migration priorities, communication plans, and workflow processes associated with the Google Drive transition initiative
• Assist with tracking migration progress, documenting organizational requirements, identifying process improvements, and supporting resolution of information management issues during implementation
• Support onboarding, training, and user adoption efforts related to Google Drive usage, organizational file management practices, and collaboration tools
• Support development and maintenance of standardized organizational workflows, knowledge-sharing practices, and internal communication systems to improve information accessibility and operational efficiency
• Coordinate organization and maintenance of shared information resources, including Google Drive environments, intranet content, SOP repositories, continuity binders, and other operational documentation systems
• Assist with mapping organizational communication flows, information pathways, and operational processes to support continuity of operations and institutional knowledge retention
• Coordinate with leadership, program staff, operational teams, and IT personnel to support future information management initiatives, organizational modernization efforts, and operational readiness activities

Organizational Operations Specialist

• Serve as the primary point of contact for the Scientific Director with clients, staff, federal agencies, universities, foundations, congressional offices, and the public.
• Implement and coordinate administrative functions for the Scientific Director, ensuring leadership remains informed of organizational activities, issues, and developments that may impact operations or mission objectives.
• Provide administrative and technical support for meetings, conferences, and special events by compiling background materials, preparing documentation, coordinating logistics, and developing reports, briefings, and recommendations based on gathered information.
• Monitor the status of sensitive issues, special concerns, and projects; track milestones and deadlines; alert staff of required actions; and keep the Scientific Director informed of potential risks, delays, or problem areas.
• Analyze organizational programs, activities, and reports to identify operational issues, recommend corrective actions, and support continuous improvement and organizational change initiatives.
• Serve as primary point of contact by coordinating with representatives from within the organization on matters of interest to the Scientific Director.
• Attend meetings on behalf of the Scientific Director as assigned, document commitments and action items, communicate follow-up requirements to staff, and monitor completion of assigned action Review public-facing website content for accuracy, completeness, and currency, providing recommendations and feedback to designated website managers.
• Prepare, review, and process a variety of administrative documents, including travel requests, professional service orders, requests for sponsored travel, outside activities, official duty memoranda, training requests, correspondence, reports, and individual or mass communications.
• Manage and maintain calendars for the Scientific Director and senior staff; coordinate meeting schedules, agendas, materials, and participant communications; and arrange representation at events when leadership is unavailable.
• Relay requests for information or action to appropriate staff during the absence of executive leadership and ensure timely follow-up.
• Maintain administrative databases and tracking systems; analyze data and prepare summaries, metrics, and management reports.
• Support office operations by maintaining staff location information, assisting with personnel-related administrative actions such as payroll correction forms, and coordinating required approvals and documentation.
• Participate in regular team and supervisory meetings to provide status updates, identify potential roadblocks, and support collaborative problem-solving and workload management.

Executive Operations Specialist

• Lead approximately 10 dialysis centers and 200 teammates
• Provide oversight of operations with complete accountability for approximately $30-$50MM P&L
• Provide strategic and tactical leadership, counsel, and direction to field management
• Identify and develop strategic growth opportunities
• Monitor division performance
• Work closely with Divisional Vice President or SVP to develop competitive strategies
• Create a team powerhouse with approximately 10-12 direct reports
• Address top growth priorities, patient census, and successful operational conversions
• Develop and execute strategic operating plans and goals for assigned division facilities
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively

Regional Operations Director

• Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities.
• Ensure survey programs are launched accurately and on schedule.
• Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications.
• Partner with business stakeholders to identify and implement process improvements related to survey operations.
• Maintain survey-related configurations, user assignments, and operational controls.
• Support CRM-driven customer engagement and respondent service initiatives.
• Monitor and improve respondent experiences across communication channels.
• Collaborate with internal teams to resolve customer service issues and operational challenges.
• Ensure business processes and workflows are functioning effectively and efficiently.
• Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement.
• Support email and SMS communication initiatives and monitor campaign effectiveness.
• Assist with audience segmentation, communication strategies, and campaign execution.
• Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users.
• Support search functionality and content organization to improve information accessibility.
• Partner with business teams to ensure knowledge resources remain current and accurate.
• Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes.
• Support integrations and data exchanges between CRM systems and related applications.
• Work with technical teams to troubleshoot data and system issues impacting business operations.
• Assist in testing and validating system changes and enhancements.
• Develop and maintain operational reports, dashboards, and performance metrics.
• Track survey activity, customer interactions, operational effectiveness, and service delivery metrics.
• Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes.
• Prepare reports and presentations for leadership and program stakeholders.
• Monitor system performance and operational processes to identify issues and improvement opportunities.
• Coordinate issue resolution efforts with technical and business teams.
• Support platform upgrades, process enhancements, and modernization initiatives.
• Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

Operations Manager

• Manage day-to-day operations of the Payment Operations team
• Provide direction, support, training, coaching, and guidance to team members
• Ensure compliance with corporate, state, and federal laws
• Lead process improvement initiatives
• Conduct quality assurance audits and address compliance violations
• Track teammate performance and conduct annual performance reviews

Supervisor, Payment Operations – Wire Operations

• Support and maintain recruiting workflows and operational processes within Greenhouse ATS
• Manage requisition structure, opening setup, pipeline integrity, and workflow hygiene across Talent Acquisition
• Partner with TA leadership to improve recruiting operations, candidate movement workflows, and pipeline health visibility
• Help identify, troubleshoot, and resolve workflow gaps, operational bottlenecks, and reporting inconsistencies
• Build, maintain, and validate TA dashboards, reports, and operational metrics
• Support recruiter attribution tracking, SLA reporting, pipeline health reporting, and recruiting analytics
• Audit recruiting data to ensure reporting accuracy and operational integrity across systems
• Help maintain alignment across Greenhouse, Jira, and TA reporting workflows
• Create and maintain SOPs, workflow documentation, operational guidance, and reporting standards
• Support operational audits and recruiting process governance initiatives
• Monitor recruiting operational health and proactively identify opportunities for process improvement
• Partner closely with Talent Acquisition, Staffing, People Operations, and Hiring Teams to support operational consistency
• Assist with operational rollout of new recruiting workflows, reporting structures, and process improvements
• Support change management and operational scaling efforts as TA continues to evolve

TA Operations and Systems Specialist

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Central Operations – Process Optimization

• Drive the development and execution of clinical interventions to achieve top-tier performance and patient outcomes across your geography.
• Build and maintain collaborative, high-impact relationships with nephrology practices and healthcare providers, drive behavior change and clinical alignment.
• Lead, mentor, and inspire a diverse team of clinical (Nurses, Care Coordinators) and non-clinical teammates, fostering a "Village" culture that is both high-performing and engaging.
• Monitor operating results, deliver monthly operating reviews (MORs), and identify opportunities to scale the IKC program within your market.
• Partner with the broader DaVita enterprise to ensure IKC initiatives are seamlessly integrated and drive total-village success.
• Implement new and novel practices to address the totality of kidney patient healthcare needs.

Vice President, Operations

• Support day-to-day operations of the organization by coordinating initiatives, processes, resources, meetings and information across departments.
• Provide comprehensive administrative support, including scheduling meetings, maintaining calendars, organizing files, and supporting daily office operations.
• Manage multiple projects simultaneously to ensure smooth, efficient, and timely organizational processes in a fast-paced environment.
• Serve as a front-line point of contact, providing high-quality customer service, maintaining effective office operations, and offering logistical support for meetings and events.
• Additional responsibilities may include data entry, research, reporting, and supporting special projects as needed.

• Support daily operations by coordinating initiatives, processes, and resources
• Provide comprehensive administrative support, including scheduling and organizing
• Manage multiple projects simultaneously
• Serve as a point of contact, providing high-quality customer service
• Handle routine customer service inquiries and follow up until completed

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Operations Coordinator

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Advertising Operations Manager – Platform

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Director, Enterprise Strategy – Operations

Division Vice President – Inpatient Operations

Revenue Specialist III

Patient Access Specialist II – Practice Operations

Organizational Operations Specialist

Executive Operations Specialist

Regional Operations Director

Operations Manager

Supervisor, Payment Operations – Wire Operations

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Director, Central Operations – Process Optimization

Vice President, Operations

Operations Coordinator

Operations Coordinator