Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
• Performs risk management activities to minimize project risks.
• Assists with creating and maintaining comprehensive project documentation.
• Leverages business knowledge to identify opportunities for improvement and supports change execution.
• Performs multi-variate analysis using reporting, analytics, client survey (Voice of the Client), and client journey data to identify trends and insights impacting client experience performance.
• Identify drivers of client experience performance, including satisfaction, effort, pain points, and moments that matter across the client lifecycle.
• Support client experience and operational improvement initiatives by contributing analysis, insights, and performance tracking.
• Partner with Client Services leadership to align insights with strategic objectives and execution plans.
• Track performance against key client experience and operational KPIs, providing ongoing monitoring and insight to support continuous improvement.
• Translate complex analytical findings into executive-ready presentations and narratives tailored to various stakeholder audiences.
• Establish repeatable analytical approaches and best practices for client experience measurement, reporting, and insight generation.

Operations Project Consultant

• Responsible for supporting a platform of practices and managing field employees and supported practices
• Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
• Responsible for developing a high level of excellence with the administrative and operations staff of supported practices
• Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
• Work with team members to ensure that patients of supported practices are highly satisfied with their experiences
• Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs.
• Regional Revenue cycle management
• Coordinate monthly meetings and ongoing training for staff
• Troubleshoot and triage potential issues to identify root cause
• Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience
• Other duties as assigned

Director – Ops

• Directly supervise a team of Care Coordinators and their day-to-day operations
• Provide leadership, onboarding, training, coaching and development to team of direct reports
• Create & foster a positive, fulfilling work environment
• Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
• Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
• Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
• Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
• Partner with People Services regarding any employee relations issues, timely & appropriately
• Facilitate teammate development (coaching, mentoring, training)
• Complete teammate evaluations and establish quarterly & annual goals
• Collaborate with direct reports and upper management to create & implement those professional development goals
• Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
• Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
• Review & approve time for non-exempt direct reports
• Track overtime, attendance and PTO
• Conduct formal ad hoc training

Supervisor, IKC Operations

• Interface daily with internal departments, external customers, and key vendors
• Manage team inbox and work queues
• Handle daily administrative tasks and customer inquiries
• Assist with expense reports
• Maintain accurate records within D365 CRM
• Engage with partners to document customer product configurations
• Manage complex pre-sales quote workflows
• Facilitate seamless handoffs and clear updates across teams
• Design and maintain tracking tools, checklists, and status reports
• Take ownership of routine workflows and problem-solving across departments

Operations Coordinator

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Consulting on large, complex projects for a Line of Business• Recommending policy and procedural changes• Developing measurement criteria and project plans• Working with senior management to evaluate current methods• Establishing and maintaining relationships with relevant client stakeholders• Performing risk management activities• Creating and maintaining comprehensive project documentation

Senior Operations Project Consultant – SB & Vehicle Servicing

• Serve as the main operational interface between the organization and the Federal Government's Program Management Office (PMO) for a major government-wide acquisition contract (GWAC / IDIQ)
• Proactively monitor federal portals for incoming Requests for Quotes (RFQs), manage order responses, and handle day-to-day program inquiries
• Execute line-item modifications (CLIN additions) via Technology Refreshment (TR) requests
• Help prepare mandatory agency financial reports, provide dedicated customer support services to vehicle users, and prepare critical Contract Data Requirements
• Manage complex audit and financial statement risks for the expanding US Federal division
• Establish rigid operational safeguards to confirm that documented project milestones and deliverables strictly align with active corporate billings
• Resolve visibility gaps caused by multi-tiered invoicing structures
• Proactively lead the cleanup and detailed investigation of existing transaction variances across multiple individual project sub-ledgers
• Serve as an essential financial advisor to Portfolio Delivery Leaders (PDLs) to optimize project revenue plans, pricing control, and P&L stability

Operations Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members.
• Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

Director of Operations

• Review sales booking packages and process order bookings, including MAC (Moves, Adds, Changes), Box Sales, Projects, Subscriptions, and Licenses.
• Set up projects in the ERP system and process change control requests.
• Collaborate with Sales to resolve booking rejections.
• Process daily billings for Service and Install.
• Manage SLA (Service Level Agreement)/ SecurePlan expirations and renewals.
• Quote and process subscription renewals while tracking software license expirations and renewals.
• Establish and manage billing cycles for subscriptions.
• Ensure timely invoice collection by contacting customers and managing collection activities for aged balances.
• Communicate with customers regarding new billings and overdue balances.
• Work with the Operations team to correct billing discrepancies.
• Issue invoice corrections and credits as needed.
• Edit Sales Orders for MAC and Box Sales jobs.
• Create NCCO (No Charge Change Order) Sales Orders and communicate Sales Order numbers to PM1 or PM2/PC for ordering.

Customer Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Supports customers’ loan servicing needs and contributes to the development and improvement of all processes
• Responds to inquiries relating to particular area or requests from customers and other Bank personnel
• Adheres to all applicable laws and regulations governing bank operations
• Performs loan maintenance, code corrections and/or changes, reversals and reapplication of payments
• Complies with dual control standards as required

Loan Operations Associate II

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Designing and implementing standard operating procedures (SOPs) to improve productivity across the division.
• Supporting the planning and execution of projects and strategic initiatives.
• Delivering training and guidance to team members on operational processes and best practices.
• Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.
• Enhancing internal and partner training programs by refining procedures, tools, and best practices.
• Conducting financial analysis and preparing regular reports.
• Managing and optimizing order processing and fulfillment.

Operations Analyst

• The VP, Distribution Operations serves as a critical operational leader within A+E’s Distribution organization.
• Overseeing business operations, analytics, compliance, budget management, technical operations coordination, and operational strategy.
• Working closely with Sales, Product, Technology, Finance, Legal, Research, and Content Operations.
• Drive operational excellence through process optimization, automation, AI-enabled solutions, and data-driven decision making.

Vice President, Distribution Ops

• Lead and develop a high-performing onboarding operations team through coaching, performance management, mentoring, and structured feedback
• Make sound, timely decisions on complex or edge-case onboarding scenarios
• Maintain department SLAs and work with other operational teams to partner on complex onboarding scenarios
• Plan and balance team workload and staffing coverage against operational priorities and SLA targets
• Establish clear team priorities, goals, and accountability measures aligned with operational KPIs and OKRs
• Partner with Go to market teams to understand customer onboarding needs
• Partner cross-functionally with internal teams to improve workflows, tooling, and onboarding effectiveness
• Identify process gaps and operational risks and drive practical improvement actions
• Lead workflow and process improvement initiatives from planning through implementation
• Maintain strong documentation practices across internal runbooks, guidance, and review standards
• Use operational metrics and reporting to monitor trends, risks, and performance opportunities
• Provide structured feedback to improve tooling, automation, and AI-assisted decision support where applicable
• Model leadership behaviors aligned with Twilio Magic, including ownership, customer focus, continuous improvement, and empowering others

Manager, Fast Track Operations

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Oversee vendor use in end-to-end workflows, ensuring a joined-up and efficient approach
• Management of vendor contract renewal, serving as primary point of contact with suppliers/vendors in contract negotiations
• Management of RFP process
• Vendor onboarding
• Work with internal teams to establish KPIs, service level agreements (SLAs) and auditing framework
• Maintain awareness of new supplier-side tools and technologies and support demonstrations of potentially useful tools to PLOS teams.

Vendor Manager, Publishing Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

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