Director – Ops

LifeStance Health

Director of Operations responsible for day-to-day operations and performance management of healthcare practices across a designated region. Supporting a geographically dispersed team with a focus on patient satisfaction and operational excellence.

Posted 7/23/2026full-timeRemote • Maryland • 🇺🇸 United StatesLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management skills within a healthcare setting, focusing on clinical operations, regional revenue cycle management, and team leadership. Proven ability to enhance patient satisfaction and improve business processes through effective training, mentoring, and collaboration.

Highest-signal resume keywords

Operational ManagementClinical OperationsRevenue Cycle ManagementClient EngagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsClinical Information SystemsEMREHRP&L ManagementKPI MonitoringProcess ImprovementTraining DevelopmentTroubleshootingAction Planning

Soft Skills

LeadershipMentoringCoachingTeamworkCultural Sensitivity

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcarePatient SatisfactionDiversity and InclusionOperational ExcellenceClient Engagement

About the role

Key responsibilities & impact

Responsible for supporting a platform of practices and managing field employees and supported practices
Provide outstanding leadership for a geographically dispersed team, recruit key hires, and implement training and cross training to strengthen service offerings
Responsible for developing a high level of excellence with the administrative and operations staff of supported practices
Drive a strong culture and environment that will support and enable all team members to be successful. Foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities
Work with team members to ensure that patients of supported practices are highly satisfied with their experiences
Monitor regional KPIs and develop action plans when needed; Responsible for regional P&L outputs.
Regional Revenue cycle management
Coordinate monthly meetings and ongoing training for staff
Troubleshoot and triage potential issues to identify root cause
Work collaboratively in partnership within LifeStance leadership to contribute to process improvements, tools or resources to enhance the customer and patient experience
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree
7+ years of operational management within a healthcare setting
Knowledge and experience with clinical operations
Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, CPOE, etc.
Ability to learn new technology while gaining proficiency in several EMR/EHRs; gain proficiency in new technologies.
Exceptional client engagement.
Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements.
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Benefits

Comp & perks

medical
dental
vision
AD&D
short and long-term disability
life insurance
401k retirement savings with employer match
paid parental leave
paid time off
holiday pay
Employee Assistance Program