Supervisor, IKC Operations

DaVita Kidney Care

Regional Operations Supervisor leading Care Coordinators at DaVita, revolutionizing kidney care. Managing daily operations to meet team objectives with a focus on patient care.

Posted 7/23/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $57,784 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management capabilities, with a focus on coaching, mentoring, and professional development. Proficient in maintaining confidentiality and ensuring compliance with operational standards while fostering a positive work environment.

Highest-signal resume keywords

Team LeadershipCoaching and MentoringEmployee Relations ManagementPerformance EvaluationConfidentiality Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supervisory ExperiencePerformance ManagementWorkflow OrganizationData CollectionTraining Development

Soft Skills

Excellent CommunicationInterpersonal SkillsSound DiscretionJudgment

Tools & Technologies

MS WordMS ExcelMS PowerPointMS Outlook

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Care CoordinationPatient CareEmployee DevelopmentConfidential Information Management

About the role

Key responsibilities & impact

Directly supervise a team of Care Coordinators and their day-to-day operations
Provide leadership, onboarding, training, coaching and development to team of direct reports
Create & foster a positive, fulfilling work environment
Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
Partner with People Services regarding any employee relations issues, timely & appropriately
Facilitate teammate development (coaching, mentoring, training)
Complete teammate evaluations and establish quarterly & annual goals
Collaborate with direct reports and upper management to create & implement those professional development goals
Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
Review & approve time for non-exempt direct reports
Track overtime, attendance and PTO
Conduct formal ad hoc training

Requirements

What you’ll need

High School Diploma
Bachelor's Degree preferred
Minimum 2 years supervisory experience, leading a team
Excellent communication and interpersonal skills
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.

Benefits

Comp & perks

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.