Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Act as the first line of communication with customers and warehouse sites
• advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards

Data Center Operations Support, Traveling – 1st Shift

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
• Assist in training new team members
• Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard)
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed product and communicate results to team members
• Stay abreast of changes in industry standards

AVP, Commercial Real Estate Loan Operations

• Monitor workflow to ensure staff is adequately utilized
• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
• Train new team members
• Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard)
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed product and communicate results to team members
• Stay abreast of changes in industry standards

VP, Commercial Real Estate Loan Operations

• Review loan documentation and QC loan boarding in the servicing system in accordance with boarding policies and procedures with minimal management direction
• Complete assignments for complex and/or priority clients
• Manage communication (both oral and written) with internal departments regarding various questions (both routine and exceptions) related to the proper servicing of the client’s CRE loans
• Assist with training and cross training of team members.
• Regularly review and be familiar with boarding policies and procedures
• Regularly review and be familiar with any client specific requirements
• Ensure adherence to internal policies, quality standards, and management direction while meeting contractual deliverables
• Complete and/or review various loan maintenance requests
• Demonstrate teamwork by maintaining a professional attitude, proactively assisting coworkers, as well as with special projects, and working overtime, when necessary, to meet client deadlines
• Assist with incoming and outgoing servicing transfers of loan portfolios or clients
• Assist with various operations projects and initiatives
• Board new portfolios for existing and new clients
• Support Loan Operations team in their daily responsibilities
• Assist in preparation of various ad-hoc reports
• Recommend process rationalization and efficiency initiatives affiliated with job responsibilities
• Such other activities as may be assigned by your manager

Associate, Commercial Real Estate Loan Operations

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Manage and maintain the branch CRM program to ensure efficient lead generation and tracking.
• Review and mine the orphan client book of business to identify potential sales opportunities and qualified leads.
• Distribute leads to participating financial professionals and advisors in accordance with established program guidelines.
• Serve as the primary point of contact for incoming client inquiries related to the CRM program.

Operations Coordinator

• Manage a distributed team of Fleet Technicians across multiple states
• Build technician schedules and ensure regional fleet commitments are met
• Handle regional fleet performance metrics and report regularly
• Conduct root cause analysis on field issues and manage parts inventory
• Ensure compliance with regulations governing field service operations
• Serve as the primary contact for customer relationships in the Central Region

Fleet Operations Regional Manager – Central Region

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Perform real-time operations of distributed asset power generation technologies in the Remote Operations Center (ROC).
• Interface with multiple parties for identification, diagnosis, and resolution of site operations and maintenance problems, including the site O&M team, site owner, regulatory agencies, and B&V leadership.
• Engage in multiple aspects of ROC responsibilities including communications with clients as well as internal team members to maintain contractual obligations.
• Follow and operate to scheduled energy dispatch instructions.
• Follow process and procedures for both site-specific projects and the Remote Operations Center.
• Stand watch in rotational shift work developed in coordination with the ROC Manager.
• Assist with Monitoring & Diagnostics (M&D) teams using predictive analytics for proactive monitoring of power generation, renewables, process industries, and generation assets.
• Perform functions requiring intermediate knowledge of distributed energy systems and use of control applications, standards, and document control processes/procedures in support of remote operations.
• Help mentor and develop less experienced team members.

Operations Center Operator

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Serve as a key business technical representative for visual inspection process-related issues
• Lead business effort for new visual inspection systems
• Implement portfolio-wide product changes to support global process initiatives
• Interface directly with Network partners on process changes affecting multiple sites
• Serve as process technical representative for Network support
• Lead AVI projects to support network sites
• Provide technical guidance and support for visual inspection technologies
• Manage Implementation of Visual Inspection Technical Transfer to CMOs

Manager, Visual Inspection Process & Technology

• Manage all aspects of the operations of the company’s distribution centers in the assigned region
• Provide insight and expertise guiding annual expense budget and manpower requirements to DC managers
• Act as a catalyst for change while standardizing KPI’s, training and leadership procedures, and performing assessments of productivity
• Facilitate communication of goals and changes between upper management and warehouse staff
• Manage the company’s overall shipping, receiving, cycle counting, and warehouse maintenance functions
• Strategically manage warehouse in compliance with company’s policies and vision
• Responsible for overseeing OSHA and safety compliance
• Assist DC managers to maintain effective, positive employee relations in the facility
• Develop operating strategies to manage future growth, improve quality and reduce operating costs

Regional Director of Operations

• Oversee the activities of the department and its instructors in training members of the Operations team
• Maintain Kronos time records for direct reports
• Attend and audit new hire classes and follow up with department supervisors on customer satisfaction
• Handle Quality Management System (QMS) floor training using Floor Training Tracker
• Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary
• Generate special reports from the Employee Training Database and timekeeping system
• Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix
• Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements
• Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization
• Ability to travel up to 75% of the time.

Training Operations Supervisor – 1st Shift

Manager, Care Operations

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Data Center Operations Supervisor - 1st Shift - Travel

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

• Monitor workflow to ensure staff is adequately utilized
• Manage research requests, supporting Portfolio Management team in addressing borrower, investor, or 3rd party inquiries
• Train new team members
• Perform review of mortgage/deed of trust, loan agreement and/or commitment letter to determine servicing requirements
• Review 3rd party reports (i.e., appraisal, site inspection, seismic report, zoning report, engineering and environmental reports) to determine property specific requirements
• Make written and verbal contacts for vendors supporting the Collateral Operation’s functions
• Perform or manage the preparation of loan escrow statements
• Administer protective advances
• Monitor outstanding collateral related requests and perform follow up as necessary to ensure timely replies / completion
• Analyze and interpret legal documents associated with loan/lender specific requirements
• Review and approve procedures related to operations in the Collateral Operations scope
• Represent Situs in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed product and communicate results to team members
• Stay abreast of changes in industry standards
• Prepare outbound wires and manual checks for payments
• Provide liaison support to the Treasury Manager
• Other activities as may be assigned by your manager.

Operations jobs in Kansas

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Operations Manager, Matter and Space

Data Center Operations Support, Traveling – 1st Shift

Director – Franchise Operations

AVP, Commercial Real Estate Loan Operations

VP, Commercial Real Estate Loan Operations

Associate, Commercial Real Estate Loan Operations

Director, Central Operations

Senior Litigation Operations Consultant, Projects & Technology

Operations Coordinator

Fleet Operations Regional Manager – Central Region

Manager, Care Coordination Operations

Operations Center Operator

VP, Operations Workforce Enablement

Manager, Visual Inspection Process & Technology

Regional Director of Operations

Training Operations Supervisor – 1st Shift

Manager, Care Operations

Data Center Operations Supervisor - 1st Shift - Travel

Operations Coordinator

AVP, Collateral Operations