Manager

• Translates leadership and strategic direction for hourly branch team members
• Communicates and executes a sound business strategy to team members that embraces change management.
• Makes sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed branch locations and technical expertise as critical value triggers for customers.
• Balances operating expenses with higher level of service while looking for ways to improve processes and remove non-value added activities.
• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.
• Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.

Store Manager

• telephonically assessing, planning, implementing and coordinating all case management activities with members from our Federal Plans
• evaluating the medical needs of the member in order to facilitate and promote the member’s overall wellness
• developing a proactive course of action to address issues presented to enhance the member's short and long term outcomes
• applying data driven methods of identification of members to fashion individualized case management programs and/or referrals to alternative healthcare programs
• conducting comprehensive clinical assessments
• evaluating needs and developing flexible approaches based on member needs, benefit plans or external programs/services
• advocating for patients to the full extent of existing health care coverage
• promoting quality, cost effective outcomes, and making suggestions to improve program/operational efficiency
• identifying and escalating quality of care issues through established channels
• providing an expected very high level of customer service
• utilizing assessment techniques to determine member’s level of health literacy, technology capabilities, and/or readiness to change
• utilizing influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health

Case Manager, RN

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

Senior Manager, Customer Strategy, Success

• Walk the floor at each of the six plants in the first 90 days to identify quick-win digitization opportunities across production, quality, maintenance, supply, and labor.
• Co-develop and own the digital roadmap for the plant network jointly with the Strategy & Transformation team, sequencing initiatives by value, feasibility, and plant readiness.
• Design, build, and deploy production-grade Power BI dashboards that give plant leaders real-time visibility into OEE, downtime, scrap, yield, labor, and cost variance.
• Automate manual, paper-based, and spreadsheet-driven processes using Power Automate, Power Apps, and SharePoint to reduce administrative burden on plant teams.
• Pilot and scale Agentic AI use cases (Copilot Studio, Azure AI Foundry, and equivalent platforms) for shift handovers, root-cause analysis, document search, and operator assistance.
• Establish the data foundation — connections to MES, ERP/SAP, CMMS, and historian systems — so analytics and AI initiatives can scale beyond one-off prototypes.
• Define data governance, naming standards, security, and access controls in partnership with IT so that what is built at one plant is reusable across the network.
• Coach and upskill plant resources (operations, quality, maintenance, planning) through hands-on workshops, citizen-developer training, and embedded pairing — so plants own and extend the tools after go-live.
• Track and report business value delivered (cost, throughput, quality, safety) for every initiative on the roadmap, and course-correct quickly when value is not materializing.
• Act as the digital voice into plant leadership meetings, S&OP, and capital planning, ensuring digital investments are tied to operational priorities.
• Develop management reports and dashboards and share weekly with management including insights and recommended actions.

Senior Manager – Digital Transformation, Plant Analytics

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services.
• Supervise a team of Customer Billing Advocates
• Serve as the Billing subject matter expert resource internally and externally.
• Identify and implement opportunities to improve service quality
• Work directly with clients who may be escalated
• Build a strong team committed to achieving goals
• Assess existing processes to ensure compliance with payor requirements
• Make recommendations to improve operational protocols
• Communicate staff hiring needs based on workload
• Train, direct, develop and evaluate staff
• Facilitate regular staff meetings
• Work account Aging Reports as needed

Manager, RCM Services

• Accountable for strategic alignment and operational success of Medicare Advantage Value-Based Contracts (VBC)
• Serve as the analytics partner for VBC contracts
• Provide analytical research, financial modeling, and business decision support
• Establish and maintain productive relationships with provider systems and networks
• Educate internal and external parties for compliance with contract terms
• Drive provider performance and collaborate with local markets
• Advocate for and drive strategy consultation on improvements.

Senior Manager, Value Based Contracts Analytics

• Own, maintain, and continuously improve existing capacity models — including logic updates, data refreshes, assumption validation, and scenario planning
• Integrate capacity model outputs into analytical dashboards and operational reporting, ensuring stakeholders have timely, accurate, and actionable visibility
• Embed capacity insights into recurring business cadences (planning cycles, leadership reviews) by participating in and preparing materials for existing meetings
• Lead ad-hoc analytical workstreams that inform capital allocation decisions — from framing the problem and structuring the analysis to communicating findings and recommendations
• Partner cross-functionally with Finance, Operations, Supply Chain, Engineering, and Commercial teams to identify capacity constraints, bottlenecks, and opportunities for efficiency or expansion
• Develop clear, concise communication of complex quantitative analysis for both technical and non-technical audiences
• Identify opportunities to improve modeling methodology, tooling, and analytical processes over time
• Support and lead additional business transformation projects as opportunities arise, bringing structure, analytical rigor, and cross-functional coordination to initiatives that drive operational and strategic improvement

Manager, Business Transformation

• Partner with Project Managers to plan and execute fiber scopes of work
• Support the successful delivery of projects within data center, healthcare, enterprise, and OSP environments
• Serve as the organization's primary SME for all fiber operations
• Maintain strong relationships with clients, subcontractors, and internal teams
• Support material procurement and logistics
• Directly manage all Fiber Technicians, Fiber Splicers, Fiber Test Technicians, Leads, and future fiber leadership personnel
• Coordinate staffing needs, subcontractor support, temporary labor requirements, and workforce deployment strategies
• Maintain accurate project documentation
• Deliver final project closeout, conduct client training, and facilitate post-project reviews
• Travel to active project sites (approximately 25–50%)

Fiber Splicing Manager

• Design, develop, and implement sales programs to meet business objectives
• Meet or exceed assigned sales quota
• Lead and facilitate ASC deals

Regional Manager

• Negotiates, executes, reviews, and analyzes contracts and/or handles dispute resolution and settlement negotiations with solo, small group, or local providers
• Manages contract performance in support of network quality, availability, and financial goals and strategies
• Recruits providers as needed to ensure attainment of network expansion and adequacy targets
• Collaborates cross-functionally to contribute to provider compensation and pricing development activities and recommendations
• Identifies and recommends solutions to manage cost issues and supports cost-saving initiatives
• Provides network development, maintenance, and refinement strategies in support of the cross-market network management unit
• Assists with the design, development, management, and/or implementation of strategic network configurations and integration activities
• Optimizes interactions with assigned providers and internal business partners to manage relationships
• Ensures resolution of escalated issues related to claims payment, contract interpretation, and the accuracy of provider contract or demographic information

Manager, Network Relations

• The Customer Quality Manager International Accounts is responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related to international accounts.
• Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
• Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
• Coordinate with the Senior Manager Customer Quality, Senior Manager Food Safety, Senior Director Food Safety & Quality, and the factory for product recalls or market withdrawals.
• Provide support for all quality and food safety responsibilities related to international accounts.
• Communicate updates from customers to the Operations/Factories, Food Safety & Quality Team, and all other impacted stakeholders.
• Collaborate with the internal Sales Team to provide training on quality and specification expectations and mitigate issues arising in the market.
• Lead by example in being ‘customer-obsessed’ and serve as the quality and technical expert for customers and the industry.

Customer Quality Manager, International Accounts

• Responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related national accounts customers in the Americas.
• Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties.
• Support the implementation of food safety and quality policies and procedures within the Global Potato factories.
• Support customer audits and new facility/production line approval.
• Ensure products distributed to customers are safe, meet regulatory requirements, and are manufactured in accordance with customers' requirements and Simplot’s high-quality standards.
• Provide training on quality and specification expectations.
• Mitigate issues arising in the market.
• Facilitate and resolve customer complaints in partnership with sales and factory teams.

Customer Quality Manager – National Accounts, Americas

• Define, shape, and clearly communicate our long-term creative serving strategy, vision, and roadmap.
• Translate business goals into team-level goals, working closely with cross-functional leaders.
• Work closely with ML and product stakeholders at Liftoff, ensuring our creative serving infrastructure meets their needs with a consistently high quality bar.
• Balance short-term and long-term velocity, ensuring a steady stream of improvements as your team builds for the long term.
• Set the bar for our engineering culture, encouraging the development of best practices, holding individuals accountable for slippage, and improving processes.
• Provide deep technical feedback on key projects as necessary.
• Grow the next generation of engineers and leaders.

Technical Manager – Creative Serving

• Oversee safety strategy and risk governance across multiple fulfillment centers with varying operational profiles, including automated facilities, robotics-enabled operations, regulated inventory environments, and emerging business models.
• Develop and execute regional safety strategies utilizing leading and lagging indicators, risk assessments, behavioral observations, near-miss trends, automation performance data, and operational metrics to proactively prevent incidents.
• Evaluate safety impacts of new technologies, automation systems, robotics deployments, facility expansions, and operational process changes before implementation.
• Own regional risk assessments and ensure site-specific controls are established for diverse merchant profiles, including dangerous goods, batteries, food and beverage, cosmetics, print-on-demand operations, and other regulated inventory categories.
• Run serious incident investigations, root cause analyses, and corrective action programs while driving accountability across operational leadership teams.
• Develop and assist in rollout strategies for adequate, appropriate, and effective safety, health, and environmental, and regulatory training for associates.
• Provide strategic guidance to Operations leadership on staffing models, workflow design, equipment utilization, and process modifications to ensure safe scaling of business operations.
• Establish and maintain regional safety governance processes, serve as the designated regional safety authority, and drive accountability for corrective actions, risk mitigation, escalation management, and executive reporting.
• Serve as the regional subject matter expert for robotics safety, machine guarding, automation risk assessments, lockout/tagout, and human-machine interaction controls.
• Monitor and evaluate network safety trends, emerging risks, and regulatory developments, recommending strategic investments and risk reduction initiatives to executive leadership.
• Partner with Partner Operations and third-party fulfillment partners to ensure consistent safety standards, risk controls, and regulatory compliance across the broader fulfillment network.
• Additional duties and responsibilities as necessary.

Senior Regional Safety Manager

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Digital Product Manager

• Gather and analyze operational and performance data for monthly reporting
• Support planning and execution of network initiatives and governance meetings
• Track timelines, monitor deliverables, and ensure alignment with strategic priorities
• Monitor and report on the progress of strategic initiatives
• Draft updates, prepare meeting materials and maintain strong channels to keep stakeholders informed
• Produce clear and compelling executive messaging
• Collaborate with Network and Shared Service partners

Manager, Network Business Optimization

• Lead and coach a high-performing team that delivers excellence in every client interaction
• Create an inclusive, motivating, and growth-oriented work environment
• Oversee daily operations and business development activities
• Lead sales, marketing, and client engagement strategies
• Achieve profitability and growth goals outlined in quarterly business plans
• Manage scheduling, payroll, and logistics for smooth day-to-day operations
• Ensure all sessions, vehicles, and equipment meet GYMGUYZ standards for quality and safety
• Resolve client concerns with empathy and efficiency
• Maintain accurate reporting and budgeting in alignment with company goals
• Represent GYMGUYZ’s core principles — Determination, Respect, Integrity, Versatility, and Excellence (DRIVE) — in every decision and interaction

General Fitness Manager

• Lead a team of mid-level managers across 6-14 logistics sites
• Ensure execution against contract KPIs
• Drive accountability and performance in service delivery
• Engage with clients to monitor site performance
• Establish quality assurance processes and standards for site operations

Regional Maintenance Manager

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Nurse Care Manager

• Support the execution and maintenance of rebate forecasting processes, including updates to model inputs, tables, and supporting assumptions.
• Assist with ongoing maintenance of forecasting tools, including updates to rates, modifiers, and override logic as needed.
• Contribute to coding and troubleshooting within forecasting tools (e.g., formula-based logic and model structures).
• Perform ad hoc analyses and reporting to support rebate forecasting decisions, including evaluation of formulary changes, pricing strategies, and forecasting assumptions.
• Support factor analysis and investigation of changes in forecast outputs, including identification of key drivers and validation of results.
• Assist in developing materials and summaries to support leadership review and decision-making processes.
• Support key forecasting cycles and periodic processes (e.g., bid support, annual refreshes, and assumption reviews), ensuring timelines and deliverables are met.
• Review and validate updates to forecasting assumptions, including confirmation of new or retiring strategies.
• Participate in cross-team testing efforts, including end-to-end validation of forecasting outputs with underwriting and partner teams.
• Support quality control processes, including review of model outputs, reconciliation activities, and issue identification/tracking.
• Partner with stakeholders across Underwriting, Trade, Pricing Strategy, and tool development teams to gather requirements, resolve issues, and ensure alignment on deliverables.
• Coordinate feedback intake and issue tracking processes, ensuring timely follow-up and resolution of identified items.
• Maintain and update documentation related to rebate forecasting tools, assumptions, and processes.
• Identify opportunities to improve efficiency, reliability, and transparency of rebate forecasting processes and tools.
• Support team-level metrics, reporting, and tracking of key activities where required.

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