Manager

• Responsible for tactically driving opportunities through the sales cycle for a group of reassigned AVANT Trusted Advisors in the respective market
• Activities performed primarily via telephone, in-market meetings, and email
• Actively participate in coordinated sales calls with the trusted advisors and Suppliers
• Expected to meet or exceed target key performance metrics and quota
• Recruit new trusted advisors in assigned market
• First point of contact for escalations
• Secondary contact for quotes and contracts
• On-board and Re-board select partners with training on the Pathfinder
• Conduct Semi-Annual Reviews with select partners
• Drive attendance at regular sales events and technical trainings
• Manage all opportunities and funnel in Salesforce

Channel Manager I, Mountain Region

• Completes day-to-day tasks for the support function of the Customer Service Operations unit, following administrative guidelines to ensure accuracy, timeliness, and quality of deliverables.
• Assists resolution of Customer Service Operations inquiries, following established departmental response and problem-solving thresholds, to ensure timely resolutions and successful closure.
• Collects data to share telephonically to field sales staff, and develops strong partnerships cross-functionally to serve the company’s customers.
• Assists with needed communications for the company’s warehouse, operations, and inspections teams to investigate customer queries and takes ownership to provide front-line initial solutions, or provide needed escalation expeditiously to management.
• Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.

Case Manager

• Lead Circle National Trust’s internal audit program, ensuring the execution of all fiduciary and bank-related audits.
• Test and verify the effectiveness of internal controls across Circle National Trust’s treasury, trust operations, and technology risk areas.
• Act as a strategic partner to Circle National Trust’s senior leadership, risk owners and bank examiners, with direct responsibility for preparing and presenting regulatory-related reporting and insights.
• Collaborate with process and control owners to validate the effectiveness of controls aligned with banking and regulatory requirements.
• Play an integral role in Circle National Trust’s annual risk assessments, identifying potential areas of exposure and improvement.
• Support Circle Internet Financial’s overall internal audit program and key operational audits, as needed.

Senior Manager, Internal Audit

• Provide front-line clinical expertise and technical product support to distributors, customers, end-users, and internal teams via phone, email, and other communication channels.
• Manage escalated or difficult customer interactions to ensure timely, accurate resolution, researching and gathering clinical feedback to provide evidence-based responses.
• Maintain deep technical and clinical product knowledge of SurgiVet and ICU Medical veterinary products, including anesthesia equipment, monitoring devices, and clinical applications.
• Oversee product setup, testing, and troubleshooting as needed to ensure proper equipment functionality and performance.
• Provide leadership, coaching, development, and support for the Clinical Support team to foster engagement, accountability, and professional growth.
• Establish clear expectations, goals, and performance metrics for team members while managing daily workflows, scheduling, and phone support coverage.
• Ensure continuous departmental coverage and operational continuity, providing direct phone or workflow coverage when team members are out of the office.
• Manage personnel actions, including hiring, performance reviews, conflict resolution, and curriculum updates, in close partnership with Management and HR.
• Act as a strategic liaison between upper management and the Clinical Support team, communicating customer needs, clinical trends, and operational challenges.
• Provide customer-driven insights and clinical experience to leadership to support sales forecasting, product lifecycle planning, and the identification of future market opportunities.
• Collaborate cross-functional with engineering teams (R&D, Manufacturing, QA, Materials) to analyze, implement, and resolve design, process, and supplier issues for new or improved products.
• Coordinate with internal and distributor marketing/sales teams to support SurgiVet products in the market and integrate cross-functional input into product requirements.
• Partner with the Global Product Manager (GPM) on sustaining and end-of-life products, providing workflow improvement input and requirement integration.
• Report, trend, and analyze customer complaints and returns, supporting CAPA investigations, risk reviews, supplier investigations, and product improvement projects.
• Provide feedback and training to clinical support technicians investigating complaints to ensure high-quality, consistent communication.
• Ensure departmental compliance with all applicable laws, regulations, company policies, environmental/health/safety standards, and documented procedures.
• Manage veterinary-specific regulatory challenges, including communicating FDA announcements or recalls, and ensuring human-side complaint processors understand veterinary regulatory differences.

Manager, Animal Health Clinical Support

• Oversee and manage the quality assurance and control processes for all PV EPC projects in the assigned region.
• Ensure all projects meet quality standards and comply with industry regulations.
• Conduct regular inspections and audits of ongoing and completed projects.
• Manage quality control processes: Oversee testing, inspection, and evaluation of materials used in PV projects.
• Provide training and support to project teams on quality assurance practices.
• Collaborate with project managers, engineers, suppliers, and clients to address quality-related issues.
• Maintain detailed records of quality inspections and prepare reports for management and clients.
• Conduct formal audits on documentation compliance, reporting methods, installation processes, and material handling.
• Conduct Root Cause Analysis when needed and create, implement and monitor formal CAPAs based on results.

Regional Quality Manager – Southwest, Travel Required

• Assessing, documenting and monitoring the overall functional, physical and behavioral health status of members
• Develop a service plan that meets member needs in the most cost-effective and most integrated setting
• Is the primary contact for the ALTCS member, explaining the program to members
• Comprehensively assesses and documents the member’s bio psychosocial functioning
• Develop and implements a service plan based on the member’s strengths, needs and placement preferences
• Acts as a facilitator and/or advocate for the member in dealing with issues with providers, community programs or other organizations

ALTCS Case Manager

• Administers processes to coordinate and facilitate comprehensive care for pediatric individuals enrolled in DCS CHP
• Assesses needs and develops personalized care plans
• Coordinates services across healthcare providers
• Serves as advocate for Pediatric DCS CHP patients
• Ensures effective communication, resource utilization, and continuous monitoring of progress

Care Manager, RN

• Multi-unit Leader responsible for selection and supervision of multiple store managers across a district
• Communicates performance expectations and monitors progress and learning of team members
• Provides leadership, guidance, and coaching for all team members
• Conducts regular site visits to monitor operations and ensure consistency with Company values
• Creates and implements action plans to develop or recruit talent
• Ensures accuracy of employee data in system records
• Ensures all team members complete the required training and education
• Support strategic growth objectives through recruitment and retention of a productive team
• Promotes corporate expectations for brand, culture, and performance
• Monitors and validates understanding and application of procedures against brand image

District Repair Manager

• The Golden Steps Clinic Manager sets the tone for the entire center’s team member culture and family experience.
• This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client’s family enters the building.
• This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
• The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process.
• Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.
• The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

Clinic Manager

• Coordinate care for high-risk and chronic disease patients to improve health outcomes
• Provide patient education, care coordination, chronic disease management support, transition-of-care services, and population health interventions
• Assist in developing self-management skills and achieving individualized health goals
• Monitor patient progress and identify barriers to treatment adherence and disease management
• Coordinate care between primary care providers, specialists, hospitals, skilled nursing facilities, home health agencies, and community resources
• Conduct outreach and follow-up for patients following emergency department visits, hospitalizations, and other care transitions
• Document patient encounters accurately and timely within the electronic health record
• Promote timely post-discharge follow-up to reduce avoidable readmissions

Case Manager, RN

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Assigned geography may be adjusted based on zone and national volume.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Navigate CRM platform in daily interactions and learn internal team processes (when available).
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Access Manager

• You’re the connector and the person everyone knows.
• As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation.
• Your drive makes you excited to connect with the broader business community.
• You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work.
• Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs.
• You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen.

Member Experience Manager

• Manage daily activities of the quality control program.
• Attend project pre-construction meetings to discuss the QMS Program and review Lessons Learned in the presence of subcontractors and manufacturers.
• Train team members in the use of the quality control program.
• Conduct jobsite inspections/audits to ensure that quality controls are in place and report findings to the Project Team and Leadership.
• Perform quality control inspections of installations as they are being put in place to ensure compliance and coordination with the contract documents.
• Create and maintain an approved Project Specific Quality Control Plan.

Site Quality Manager

• Will function as the overall Site Manager during off rotation for the Site Manager.
• Assist in developing scopes of work for review and approval.
• Assist in the development and management of project schedule.
• Prepare estimates in areas of self-performed work and assist in complete project estimate.
• Depending on the size of the project may function as a Site Manager for small projects (under 5 million).
• Responsible for multiple divisions of work, all aspects of the means and method of construction.
• Solicit prices from subcontractors, vendors, and suppliers for review and approval.
• Assist in selection of qualified bidders, negotiate final prices, draft subcontracts and purchase orders.
• Assist in the preparation of various reports, i.e. cost to complete, monthly billings and status reports, progress tracking
• Review all drawings, i.e. shop, architectural, structural, etc. when they are issued to the field and coordinate and maintain a current set at all times.
• Studies specifications to plan procedures for construction on basis of starting and completion times and staffing requirements for each phase of construction.
• Implements procedures and assists in identifying staffing needs.
• Assist in locating, evaluating, and selecting potential subcontractors, vendors, and suppliers as it related to the General Conditions budget.
• Assist in pricing work, draft changes and change orders and in ensuring customer satisfaction with the project.
• Assist Coordinating and managing on-site construction activities from pre-start-up to completion.
• Schedule work, including subcontractors.
• Determine materials, equipment and tools needed.
• Secure appropriate supply sources.
• Set up and close out construction site.
• Establish and maintain high safety and quality standards in accordance to company and industry standards.
• Serve as on-site safety when one is not specifically assigned to the project, able to stop work, discipline team members, and remove team members/subcontractors from the site in the absence of the Site Manager.
• Able to make decisions regarding safety and quality on the spot to make improvements, without further approval.
• Will resolve issues and act on behalf of management while keeping the financial impact of decisions in mind as it relates to potential out of scope items
• Responsible for procurement of tools and materials to be delivered at specified times to conform to work schedules.
• Confers with and directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specification, and coordinating various phases of construction to prevent delays.
• Confers with supervisory personnel to resolve complaints and grievances within work force.
• Prepares or review reports on progress, materials used and costs, and adjusts work schedules as indicated by reports.
• May provide expert advice as it relates to a specific division of work.
• Will meet with the customer and refer all customer requested changes to the SM and PM for proper disposition.
• Will work with city officials, OSHA, and inspectors throughout the duration of the project.
• Ensure required inspections are conducted per the project specifications and documents and proper documentation is kept
• Responsible for the communication, implementation and enforcement of Gray’s safety program on site.
• Other duties may be assigned.

Assistant Site Manager

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively escalate when needed
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape

Manager, Threat Protection Services

• Enforce the use of safety equipment/clothing as required by OSHA and company safety regulations.
• Reinforce that team members on the project site are in compliance with the safety requirements of the company.
• Ensure that appropriate safety records are maintained.
• Ensure that work areas are maintained in a neat, safe and orderly fashion.
• Investigate cause of an incident and complete reports as required.
• Assist Site Manager in administrative counseling to team members and subcontractors who are in non-compliance with safety requirements.
• Hold safety meetings/jobsite review as part of coordination meetings.
• Responsible for conducting daily safety meetings.
• Responsible for conducting orientation and jobsite specific training.
• Responsible for the communication, implementation and enforcement of Gray’s safety program on site.

Assistant Site Safety Manager

• Build and maintain relationships with a portfolio of clients and ensure customers needs are the driving force behind every priority, decision, and activity
• Responsible for a full and/or complex account load
• Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
• Execute monthly reporting with your customer to ensure a healthy and satisfied relationship
• Assess, prioritize, and present new feature requests received from your customers to leadership
• Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need
• Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
• Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support

Website Performance Manager

• Provide telephonic complex case management
• Partner with members, caregivers, providers, and community resources
• Conduct comprehensive assessment and individualized care planning
• Collaborate with interdisciplinary teams to promote better health outcomes
• Facilitate seamless transitions across the continuum of care

RN Case Manager

• Serve as the primary point of contact for consented patients across the treatment journey from enrollment through therapy initiation and continuation
• Conduct patient needs assessments addressing coverage, affordability, and logistical barriers to access for consented patients
• Assist in coordinating care across healthcare providers, caregivers, and sites of care to ensure continuity and timely progression to therapy for consented patients
• Maintain accountability for end-to-end patient progression, ensuring proactive identification and resolution of barriers
• Act as a field-based expert on reimbursement, coverage pathways, and payer policy impacting Pfizer therapies
• Provide guidance on the prior authorization process, step edits, coding, and payer-specific requirements
• Support the resolution of reimbursement challenges through appropriate escalation and coordination
• Deliver compliant education on reimbursement processes, coverage pathways, and patient access resources
• Develop and execute account-level access strategies to improve patient access at scale
• Identify systemic barriers and implement solutions to optimize workflows and assist in reducing delays in therapy initiation
• Engage with payer organizations to clarify coverage policies and support resolution of access challenges
• Facilitate communication between HCP offices, payers, and patient support programs to ensure efficient navigation of the reimbursement process
• Provide actionable insights on payer trends, reimbursement challenges, and access barriers to internal stakeholders
• Support development of cross-functional strategies by translating field insights into recommendations
• Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams to ensure aligned execution of access strategies

Cardiac Care Manager

• Provides oversight and management of all activities related to DG scoped BMS/EPMS onsite checkout and commissioning execution.
• Has a solid understanding of overall DG BMS/EPMS scope and works with the Commissioning Lead.
• Monitors construction and commissioning status and serves as the main point of contact to the general contractor and client.

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