Clinic Manager

Golden Steps ABA

Clinic Manager overseeing center operations and team member culture at Golden Steps ABA. Responsible for client and team member experience, staffing needs, and compliance standards.

Posted 7/21/2026full-timeAvondale • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Behavior Technicians, ensuring compliance and training while enhancing customer service and team member satisfaction. Proficient in scheduling, office management, and maintaining a welcoming center environment.

Highest-signal resume keywords

Registered Behavior Technician CertificationOffice Management ExperienceCustomer Service ExperienceBehavior Technician CoordinationHR Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

LeadershipTeam CollaborationCustomer ServiceConflict Resolution

Certifications & Qualifications

Registered Behavior Technician Certification

Industry Keywords

Behavior TechniciansClient ExperienceStaffing NeedsSchedulingCompliance

About the role

Key responsibilities & impact

The Golden Steps Clinic Manager sets the tone for the entire center’s team member culture and family experience.
This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client’s family enters the building.
This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process.
Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.
The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

Requirements

What you’ll need

High school diploma or equivalent
Registered Behavior Technician Certification
2+ years of office management or customer service experience required

Benefits

Comp & perks

Enjoy competitive PTO
paid sick leave
health/dental/vision coverage
a 401K with match — because great work deserves great benefits