Golden Steps ABA

Manager

• The Golden Steps Clinic Manager sets the tone for the entire center’s team member culture and family experience.
• This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client’s family enters the building.
• This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours.
• The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process.
• Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources.
• The Clinic Manager’s responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance.

Clinic Manager

Behavior Technician

• Conduct 1:1 ABA therapy sessions with early learners and young adults with Autism through teaching sessions in the home or community setting.
• Implement behavioral intervention and individualized treatment plans for children between the ages of 2 and 21.
• Participate in BCBA trainings, team meetings, client observations and parent training as needed.
• Maintain open and direct communication with the BCBA and other RBT team members as needed relating to the delivery of treatment to our pediatric patients.
• Receive Supervision from your BCBA at a minimum of 10% of services provided.
• Maintain professional boundaries around our child patients and their families as indicated by the BACB.
• Enter data and all trials utilized daily for each pediatric patient for all programs targeted.
• Remain available for all supervision sessions, phone conferences, and team meetings required by the BCBA.
• Other duties as assigned.

Registered Behavior Technician, RBT

Registered Behavior Technician – RBT

Operations

• Provide direct leadership, strategic guidance, and support to State Directors across an assigned region
• Conduct regular performance and development meetings with direct reports
• Ensure consistent implementation of company policies, SOPs, and operational initiatives
• Serve as the primary escalation point for operational challenges
• Foster collaboration and share best practices across multiple state operations
• Drive regional performance through improved operational efficiency, staffing readiness, intake conversion, and service capacity
• Identify operational challenges and develop action plans to support growth
• Monitor key performance metrics and proactively address risks impacting operations
• Support expansion initiatives, including new clinic launches and resource planning
• Translate executive initiatives into actionable regional plans
• Lead implementation of new workflows, technology enhancements, and operational processes
• Measure adoption and effectiveness of new initiatives while continuously improving execution
• Analyze operational data to identify trends, opportunities, and areas for improvement
• Develop dashboards and standardized reporting to provide actionable business insights
• Maintain close, cross-functional alignment with core corporate departments including: Talent Acquisition, Intake, Staffing, Clinical Operations, Revenue Cycle Management (RCM), Credentialing, Finance, and Business Intelligence
• Coach and mentor State Directors to strengthen leadership, accountability, and decision-making

Regional Director of Operations

Administrative Assistant

• Manage complex calendars and schedule meetings across multiple stakeholders
• Coordinate meeting logistics and ensure agendas and supporting materials are prepared in advance
• Take ownership of meeting follow-up by documenting action items, assigning ownership, and tracking completion
• Prioritize incoming requests and help manage executive workload
• Track ongoing initiatives and ensure deadlines are met
• Follow up with team members on outstanding tasks and commitments
• Maintain project trackers and provide regular status updates
• Identify bottlenecks and proactively escalate issues when needed
• Draft, edit, and format professional documents, presentations, proposals, and reports
• Organize digital files and maintain consistent documentation
• Assist with creating SOPs, templates, and workflow documentation
• Prepare recurring and ad hoc reports with training provided
• Draft and manage professional email correspondence
• Coordinate communication between departments and leadership
• Ensure timely follow-up on requests and outstanding items
• Leverage AI tools such as ChatGPT, Claude, Microsoft Copilot, or similar platforms to improve efficiency
• Identify opportunities to automate repetitive tasks and improve workflows
• Continuously seek new ways to increase productivity through technology
• Other tasks as assigned

Executive Administrative Assistant

General

Analyst

• Develop meaningful, evidenced-based, hierarchical programming based on data, progress and the continued assessment of the client
• Provide ongoing direct and indirect training and supervision to the RBT’s on patient caseload
• Provide on-going direct and indirect family guidance that are necessary for programming success
• Conduct consistent communication with all treatment team members
• Participate in collaborative efforts with other service providers outside of Golden Steps
• Review data on a timely basis and communicate when needed to team members
• Maintain professional boundaries as indicated by the BACB
• Perform comprehensive initial intake and perform recurring assessments
• Discharge and Transition Planning for children on your caseload
• Other tasks as assigned

Board Certified Behavior Analyst

• Conduct 1:1 ABA therapy sessions with early learners and young adults with Autism through teaching sessions in the home or community setting
• Implement behavioral intervention and individualized treatment plans for children between the ages of 2 and 21
• Participate in BCBA trainings, team meetings, client observations and parent training as needed
• Maintain open and direct communication with the BCBA and other RBT team members as needed relating to the delivery of treatment to our pediatric patients
• Receive Supervision from your BCBA at a minimum of 10% of services provided
• Maintain professional boundaries around our child patients and their families as indicated by the BACB
• Enter data and all trials utilized daily for each pediatric patient for all programs targeted
• Remain available for all supervision sessions, phone conferences, and team meetings required by the BCBA
• Other duties as assigned

• Conduct 1:1 ABA therapy sessions with early learners and young adults with Autism through teaching sessions in the home or community setting
• Implement behavioral intervention and individualized treatment plans for children between the ages of 2 and 21
• Participate in BCBA trainings, team meetings, client observations and parent training as needed
• Maintain open and direct communication with the BCBA and other RBT team members as needed relating to the delivery of treatment to our pediatric patients
• Enter data and all trials utilized daily for each pediatric patient for all programs targeted
• Remain available for all supervision sessions, phone conferences, and team meetings required by the BCBA

• Conduct 1:1 ABA therapy sessions with early learners and young adults with Autism through teaching sessions in the clinic
• Implement behavioral intervention and individualized treatment plans for children between the ages of 2 and 21
• Participate in BCBA trainings, team meetings, client observations and parent training as needed
• Maintain open and direct communication with the BCBA and other RBT team members as needed relating to the delivery of treatment to our pediatric patients
• Receive Supervision from your BCBA at a minimum of 10% of services provided
• Maintain professional boundaries around our child patients and other RBT’s present in the clinic as indicated by the BACB
• Enter data and all trials utilized daily for each pediatric patient for all programs targeted
• Remain available for all supervision sessions, phone conferences, and team meetings required by the BCBA
• Other duties as assigned

Clinic Manager

Registered Behavior Technician, RBT

Registered Behavior Technician, RBT

Registered Behavior Technician, RBT

Registered Behavior Technician – RBT

Registered Behavior Technician, RBT

Regional Director of Operations

Executive Administrative Assistant

Registered Behavior Technician – RBT

Registered Behavior Technician, RBT

Board Certified Behavior Analyst

Registered Behavior Technician, RBT

Registered Behavior Technician, RBT

Registered Behavior Technician, Clinic

Registered Behavior Technician