Learning and Development

• Lead the analysis, design, and development of end-to-end learning solutions aligned to business goals, performance gaps, and enterprise learning strategy.
• Apply adult learning principles and instructional design best practices to create scalable, role-based learning experiences.
• Develop blended learning solutions, including instructor-led, virtual, self-paced and in-line content.
• Partner with subject matter experts, vendors and business stakeholders to translate complex processes and IT systems into effective learning materials.
• Support the successful implementation of new systems, processes, and solutions through targeted training and enablement strategies.
• Drive and improve user adoption by collaborating with key stakeholder groups while designing learning experiences that reinforce correct system usage and business outcomes.
• Measure learning effectiveness and adoption metrics, using insights to continuously improve training outcomes and KPI attainment.
• Leverage digital learning and emerging technologies to enhance learner engagement, accessibility, and performance impact.
• Identify opportunities to modernize learning delivery through learning platforms, multimedia, and innovative instructional approaches.
• Stay current on learning and development trends and share innovative practices to continuously improve learning effectiveness.

Learning & Development Expert – SAP

• Develop and deliver impactful sales training and coaching programs on Elavon's products and/or services for our Merchant Service Providers
• Build training content and manage it as part of Elavon’s Partner Incubation Program
• Guide the new client through training including initial web-based trainings, onsite trainings, and virtual group trainings
• Coach clients on best practices
• Conduct onsite partner meetings and quarterly classroom trainings for partners
• Maintain open lines of communications with clients during the training phase of their partnership
• Grow portfolio performance and business growth through training

Partner Training Manager

• Lead the design of modern learning experiences that are practical, relevant, and measurable
• Collaborate across teams to align learning strategies with business goals
• Experiment with new tools and formats to keep learning fresh and effective
• Leverage AI tools in a business setting, including Microsoft Copilot, prompt development, and AI-driven workflows or agents

Instructional Designer

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Drive, create and deliver training for Global Field Service employees.
• Create, improve and deliver the course curriculum for CAS technologies including Cryo Gen V, Nitron, PulseSelect, and Affera.
• Educate employees on the technical knowledge required to troubleshoot, repair, and maintain products.
• Collaborate with a cross functional group (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
• Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
• Drive innovative training methods including on-line modules and video tutorials.
• Prepare Instructor Guides and Certified Instructor Program on new/revised curricula and materials, on a global basis.
• Stay abreast of training and development industry research (e.g. learning theory, motivation theory)
• Provide timely evaluation and feedback to trainees and their managers/supervisors.
• Partner with Field Service Engineers and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
• Conduct training for new product introductions and/or software releases.
• Ensure accurate training attendance is documented and updated in proper locations.
• Conduct Certified Instructor Programs for Service educational course offerings.

Senior Field Service Technical Training Specialist – Cardiac Ablation Solutions

• Analyze learning needs
• Partner with stakeholders to identify performance gaps and define learning requirements
• Conduct needs assessments to inform instructional approach
• Create clear, behavior-based learning objectives aligned to business outcomes
• Apply adult learning principles to ensure relevance and engagement
• Build instructional materials (e.g., storyboards, WBT modules, facilitator guides, job aids)
• Design practice activities that help learners apply skills on the job
• Assist with pilots, learner communications, and rollout activities
• Collaborate with SMEs, facilitators, and development partners
• Help define success metrics and evaluation methods
• Analyze learner feedback and performance data to improve learning outcomes

Learning Experience Intern

• Translate existing documents such as standardized work, standing operating procedures, and work instructions into target languages using direct knowledge of target language and AI tools, ensuring sensibility and accuracy of translations.
• Develop new materials as required in English or target languages using templates in partnership with subject matter experts.
• Work with colleagues in target language sites in France, Belgium, Hungary, Poland, Turkey, and China to ensure accuracy of translations.
• Assist in refining current digital library of materials. These documents are training materials for our colleagues to use in their preferred languages.

Intern, Global Learning & Development

• Scheduling and coordinating updates to learning programs
• Authoring and refining learning content
• Collaborating with Design teams on best practices
• Leading enhancements of learning products
• Facilitating stakeholder meetings
• Monitoring trends in learning methodologies
• Designing evaluation frameworks to assess learning effectiveness

Program Manager, L&D

• Design, develop, and maintain instructional content focused on credit card products, policies, and processes
• Create engaging learning materials using authoring tools (preference for Articulate Storyline and/or Rise)
• Traffic training collateral through compliance, legal review, and internal approval workflows
• Manage publishing and updates to internal web portals
• Plan and deliver live, virtual training sessions (webinars) for diverse audiences
• Present with confidence and clarity, ensuring high engagement and learner comprehension
• Partner with subject matter experts, compliance teams, and stakeholders to ensure accuracy and alignment
• Manage multiple projects simultaneously while meeting deadlines and maintaining quality
• Apply project management best practices to scope, schedule, track, and deliver training initiatives
• Support in-person training when required; occasional travel may be needed

Instructional Designer – Credit Card Training

• Lead the end-to-end delivery of new hire onboarding for new sales professionals
• Maintain frequent contact with them and their managers during their first 90 days to ensure early success in the field
• Design, develop and deliver training programs in-person, live online, and on-demand training programs covering sales process, product knowledge, tools, messaging and role-specific skills
• Create, maintain and update training materials, playbooks and job aids, and regularly review overall training programs to improve engagement and outcomes
• Partner with subject matter experts to ensure content accuracy, relevancy, and alignment with business strategies
• Monitor and measure training effectiveness through assessments, performance metrics and feedback loops; track new-hire progress to identify opportunities to accelerate and improve onboarding
• Support additional Sales Enablement and Training initiatives as needed
• Comply with Company and department policies and standards; performs other duties as assigned

Sales Training Specialist

• Draft, format, and refine training materials, enablement guides, and documentation
• Maintain and organize content libraries and knowledge repositories
• Update and rewrite existing training decks and process documents
• Transcribe and document workflows and SOPs
• Maintain document templates and ensure proper filing and version control
• Conduct periodic audits of existing documentation
• Develop AI-assisted first drafts of internal communications
• Manage distribution lists and maintain the internal communications calendar
• Own the editorial process for internal comms
• Manage end-to-end logistics for team members attending industry conferences and external events
• Write event communications, attendee-facing materials, agendas, and post-event recap summaries
• Coordinate with content contributors and track deadlines across the content calendar
• Build and maintain dashboards or trackers for adoption metrics and team feedback
• Schedule cross-functional meetings, take notes, and distribute clear action item recaps.

Communications and Training Coordinator

• Coordinate planning, scheduling, and logistics for leadership and organizational development programs, including in person, virtual, and hybrid experiences.
• Coordinate venue procurement, contracting, and logistics for all programs, including site selection, vendor communication, contracting, and onsite arrangements.
• Support day-of event and venue logistics, meeting links, room set up, materials preparation and distribution, and in session support for facilitation teams.
• Serve as a consistent point of contact for participants, facilitators, coaches, and stakeholders, ensuring clear expectations and smooth execution.
• Support program management activities such as tracking participant metrics, group assignments, registrations, and completion monitoring to support reporting and continuous improvement.
• Coordinate assessments, surveys, and feedback processes, including summarizing data themes to inform program improvement and impact.
• Serve as a reliable, go-to resource for participants and internal partners throughout the program lifecycle.
• Draft and distribute standard program communications (prework, logistics, reminders, follow-ups) in partnership with LOD team members.
• Support preparation of learning materials, toolkits, guides, presentations, and digital resources.
• Assist with maintaining LOD content sites and shared resources (e.g., SharePoint, internal platforms) to ensure materials are current, organized, and easy to access.

Leadership and Organizational Development Coordinator

• Act as an internal consultant—partnering with leaders, HR Business Partners, and internal customers to discover, diagnose and co-create impactful solutions.
• Support enterprise-wide initiatives such as culture transformation, engagement, talent development, and team performance through an OD lens.
• Stay current on best practices in leadership development, OD, and facilitation to bring fresh thinking to the team.
• Design and evolve leadership and organizational development solutions that support enterprise strategy, culture priorities, and business performance.
• Apply adult learning, organizational psychology, systems-thinking and inclusive design practices to ensure solutions work at the team, leader, and enterprise level.
• Define success metrics and evaluate effectiveness through feedback, assessments, and business outcomes.
• Synthesize data and insights into clear, actionable findings for leaders—connecting employee experience to organizational performance.
• Serve as a facilitator for high impact (in-person and virtual) enterprise programs, leadership experiences, and team effectiveness sessions.

Senior Leadership and Organizational Development Specialist

• Developing, implementing, and driving learning strategies within assigned business lines or business units that align with current and future capability and skills needs
• Interacts and effectively manages relationships with Talent Consultants and senior leadership to create strategy and vision for the learning plan in alignment with business and talent priorities
• Cultivates networks and establishes proactive partnerships with stakeholders to manage current and future demands
• Consults on learning solutions that support talent strategies and supports business change and growth
• Creates and delivers external market insights, as well as qualitative and quantitative data to assigned business unit(s) to recognize trends and assess learning strategy effectiveness
• Focuses on developing consulting capabilities, positioning the broader learning organization as a strategic partner for business leaders and across the Human Resources function
• Assesses and manages risk while considering the objectives and goals of the business

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