Inside Sales

• You identify and analyze new customer opportunities and proactively contact prospects and new customers by phone.
• As the central interface within the sales team, you provide comprehensive support to our customers and work closely with the field sales team.
• You prepare tailored offers and contracts and professionally manage the entire sales process with a service-oriented approach.
• You advise customers by phone about our services and assist with questions and individual requests.
• You conduct contract negotiations in the context of cancellations or new tenders and derive appropriate actions.
• You are responsible for maintaining and updating our customer database and for structured documentation of all sales-relevant information.

• Identification and outreach to potential new customers via phone, email, LinkedIn and other channels
• Qualification of incoming leads and development of new sales opportunities
• Scheduling and coordinating appointments for the sales team
• Conducting initial discovery calls to assess needs and identify business potential
• Proactively identifying cross-sell and upsell opportunities within our existing customer base
• Close collaboration with Customer Success and Sales to develop and implement upsell campaigns
• Maintenance and documentation of activities in the CRM system (HubSpot)
• Supporting the development of outbound campaigns
• Hosting webinars and participating in sales events
• Continuous analysis and optimization of lead, opportunity and conversion processes

Inside Sales Manager

• Processing of client enquiries and orders
• Preparation and follow-up of trade fairs and training courses as well as participation if necessary
• Customer advice regarding assortment
• Coordination of production & delivery dates
• Constant contact with field staff, service staff, accounting and other departments
• Ensuring the legally compliant shipment of dangerous goods
• Preparation of all export documents

Inside Sales Specialist

• You lead and develop a currently three-person Inside Sales team—both professionally and personally—and report directly to the Head of Sales Operations.
• You analyze customer needs, derive appropriate sales strategies and implement them together with your team.
• You optimize existing sales processes, raise standards to the next level and drive sustainable improvements.
• You manage sales activities, monitor KPIs, identify growth opportunities and implement measures to increase efficiency.
• You represent the company confidently at customer events, trade shows and workshops.

Teamlead Inside Sales

• Strategic management and active implementation of sales initiatives
• Proactive conversational approach
• Results-oriented generation of new sales opportunities
• Close collaboration with Regional Sales in a tandem approach
• Telephone-based account development and proactive outreach to new customers
• Targeted conversations with solution-oriented argumentation
• Consistent maintenance, documentation and assurance of high data and process quality in the CRM system
• Structured preparation and conduct of customer conversations
• Independent qualification of leads and scheduling of sales appointments
• Strategic management, creation and diligent follow-up of quotes, sales projects and opportunities
• Close cooperation with Regional Sales and support in further developing sales processes

• Holistic support of our Key Account customers from order receipt to delivery using the ERP system "Navision" and AI tools to assist with recurring tasks
• Timely processing and allocation of customer orders, ensuring successful dispatch and directly resolving delivery shortfalls
• Compliance with our defined service levels toward Sales and customers within our brand promise "Creating Convenience"
• Continuous improvement of our processes in collaboration with our specialist departments and customers
• Coordination and setup of automated replenishment orders
• Ongoing maintenance of customer master data and attributes
• Monitoring and management of open items

Inside Sales Coordinator – Internal Sales Representative

• Master Data Management & Data Quality: You create new customer records in the ERP system, maintain and update existing customer master data, and ensure high data quality through regular quality checks.
• Inside Sales & Sales Support: You support our sales team in day-to-day activities and prepare presentations, analyses, and summaries.
• Communication & Activation: You create and send targeted customer newsletters in coordination with Key Account Managers and Trade Marketing, actively contributing to customer retention and activation.
• Sales Order Management & Order Processing: You handle internal and employee orders from order entry to invoicing in the system and provide cover for Sales Order Management during absences.

Customer Master Data, Inside Sales Specialist

• Als zentrale Schnittstelle zwischen Account Management, Kunden, Herstellern und internen Fachbereichen hältst du alle Fäden souverän zusammen.
• Potenziale bei Bestands- und Neukunden werden von dir aktiv erkannt und in konkrete Geschäftsmöglichkeiten verwandelt.
• Den gesamten Sales Cycle begleitest du eigenständig – von der ersten Anfrage bis zum erfolgreichen Abschluss – und sorgst dafür, dass keine Chance liegen bleibt.
• Komplexe Anforderungen, Ausschreibungen und Rahmenverträge strukturierst du effizient und bringst Tempo sowie Qualität in den Prozess.
• Kunden-, Opportunity- und Vertragsdaten werden von dir im CRM/ERM-System sauber gepflegt und kontinuierlich weiterentwickelt.
• Optimierungspotenziale erkennst du frühzeitig, treibst Verbesserungen voran und koordinierst mehrere Themen sowie Partner parallel mit hoher Energie.

• Fachliche und disziplinarische Führung eines Verkaufsinnendienst‑Teams im Customer Service
• Organisation und Steuerung des operativen Tagesgeschäfts inklusive Priorisierung, Arbeitsverteilung und Team‑Eskalationen
• Bearbeitung kaufmännischer Kundenanfragen entlang definierter Serviceprozesse
• Hohe Servicequalität, Produktivität und Erstlösungsquoten im Team im Blick behalten und aus der Steuerung der Team‑Performance gezielt Verbesserungsmaßnahmen ableiten
• Durchführung regelmäßiger Team‑ und Einzelcoachings zur Förderung der kontinuierlichen Qualitäts‑ und Leistungsverbesserung
• Enge operative Zusammenarbeit mit Vertrieb, First und Second Level, Finance und Ordermanagement zur Koordinierung von Schnittstellen
• Aktive Mitwirkung an der Einführung neuer Arbeitsweisen, Systeme und Digitalisierungsinitiativen wie FoCS

• Independently manage B2B clients for sustainable promotional products
• Prepare quotes and perform cost calculations
• Manage order processing with suppliers
• Ongoing monitoring of your projects with the client
• Prepare quotes, order confirmations, delivery notes and invoices
• Maintain and develop customer relationships
• Coordinate projects with the creative and sales teams
• Attend trade shows and networking events to acquire new customers

See all jobs on JobTailor

Inside Sales

Inside Sales Manager

Inside Sales Specialist

Teamlead Inside Sales

Inside Sales Manager

Inside Sales Coordinator – Internal Sales Representative

Customer Master Data, Inside Sales Specialist

Inside Sales Manager

Teamlead Inside Sales

Account Manager – Inside Sales, B2B Promotional Products