Inside Sales

• You identify and analyze new customer opportunities and proactively contact prospects and new customers by phone.
• As the central interface within the sales team, you provide comprehensive support to our customers and work closely with the field sales team.
• You prepare tailored offers and contracts and professionally manage the entire sales process with a service-oriented approach.
• You advise customers by phone about our services and assist with questions and individual requests.
• You conduct contract negotiations in the context of cancellations or new tenders and derive appropriate actions.
• You are responsible for maintaining and updating our customer database and for structured documentation of all sales-relevant information.

• Identification and outreach to potential new customers via phone, email, LinkedIn and other channels
• Qualification of incoming leads and development of new sales opportunities
• Scheduling and coordinating appointments for the sales team
• Conducting initial discovery calls to assess needs and identify business potential
• Proactively identifying cross-sell and upsell opportunities within our existing customer base
• Close collaboration with Customer Success and Sales to develop and implement upsell campaigns
• Maintenance and documentation of activities in the CRM system (HubSpot)
• Supporting the development of outbound campaigns
• Hosting webinars and participating in sales events
• Continuous analysis and optimization of lead, opportunity and conversion processes

Inside Sales Manager

• Processing of client enquiries and orders
• Preparation and follow-up of trade fairs and training courses as well as participation if necessary
• Customer advice regarding assortment
• Coordination of production & delivery dates
• Constant contact with field staff, service staff, accounting and other departments
• Ensuring the legally compliant shipment of dangerous goods
• Preparation of all export documents

Inside Sales Specialist

• You lead and develop a currently three-person Inside Sales team—both professionally and personally—and report directly to the Head of Sales Operations.
• You analyze customer needs, derive appropriate sales strategies and implement them together with your team.
• You optimize existing sales processes, raise standards to the next level and drive sustainable improvements.
• You manage sales activities, monitor KPIs, identify growth opportunities and implement measures to increase efficiency.
• You represent the company confidently at customer events, trade shows and workshops.

Teamlead Inside Sales

• Strategic management and active implementation of sales initiatives
• Proactive conversational approach
• Results-oriented generation of new sales opportunities
• Close collaboration with Regional Sales in a tandem approach
• Telephone-based account development and proactive outreach to new customers
• Targeted conversations with solution-oriented argumentation
• Consistent maintenance, documentation and assurance of high data and process quality in the CRM system
• Structured preparation and conduct of customer conversations
• Independent qualification of leads and scheduling of sales appointments
• Strategic management, creation and diligent follow-up of quotes, sales projects and opportunities
• Close cooperation with Regional Sales and support in further developing sales processes

• Holistic support of our Key Account customers from order receipt to delivery using the ERP system "Navision" and AI tools to assist with recurring tasks
• Timely processing and allocation of customer orders, ensuring successful dispatch and directly resolving delivery shortfalls
• Compliance with our defined service levels toward Sales and customers within our brand promise "Creating Convenience"
• Continuous improvement of our processes in collaboration with our specialist departments and customers
• Coordination and setup of automated replenishment orders
• Ongoing maintenance of customer master data and attributes
• Monitoring and management of open items

Inside Sales Coordinator – Internal Sales Representative

• Master Data Management & Data Quality: You create new customer records in the ERP system, maintain and update existing customer master data, and ensure high data quality through regular quality checks.
• Inside Sales & Sales Support: You support our sales team in day-to-day activities and prepare presentations, analyses, and summaries.
• Communication & Activation: You create and send targeted customer newsletters in coordination with Key Account Managers and Trade Marketing, actively contributing to customer retention and activation.
• Sales Order Management & Order Processing: You handle internal and employee orders from order entry to invoicing in the system and provide cover for Sales Order Management during absences.

Customer Master Data, Inside Sales Specialist

• Als zentrale Schnittstelle zwischen Account Management, Kunden, Herstellern und internen Fachbereichen hältst du alle Fäden souverän zusammen.
• Potenziale bei Bestands- und Neukunden werden von dir aktiv erkannt und in konkrete Geschäftsmöglichkeiten verwandelt.
• Den gesamten Sales Cycle begleitest du eigenständig – von der ersten Anfrage bis zum erfolgreichen Abschluss – und sorgst dafür, dass keine Chance liegen bleibt.
• Komplexe Anforderungen, Ausschreibungen und Rahmenverträge strukturierst du effizient und bringst Tempo sowie Qualität in den Prozess.
• Kunden-, Opportunity- und Vertragsdaten werden von dir im CRM/ERM-System sauber gepflegt und kontinuierlich weiterentwickelt.
• Optimierungspotenziale erkennst du frühzeitig, treibst Verbesserungen voran und koordinierst mehrere Themen sowie Partner parallel mit hoher Energie.

• Fachliche und disziplinarische Führung eines Verkaufsinnendienst‑Teams im Customer Service
• Organisation und Steuerung des operativen Tagesgeschäfts inklusive Priorisierung, Arbeitsverteilung und Team‑Eskalationen
• Bearbeitung kaufmännischer Kundenanfragen entlang definierter Serviceprozesse
• Hohe Servicequalität, Produktivität und Erstlösungsquoten im Team im Blick behalten und aus der Steuerung der Team‑Performance gezielt Verbesserungsmaßnahmen ableiten
• Durchführung regelmäßiger Team‑ und Einzelcoachings zur Förderung der kontinuierlichen Qualitäts‑ und Leistungsverbesserung
• Enge operative Zusammenarbeit mit Vertrieb, First und Second Level, Finance und Ordermanagement zur Koordinierung von Schnittstellen
• Aktive Mitwirkung an der Einführung neuer Arbeitsweisen, Systeme und Digitalisierungsinitiativen wie FoCS

• Independently manage B2B clients for sustainable promotional products
• Prepare quotes and perform cost calculations
• Manage order processing with suppliers
• Ongoing monitoring of your projects with the client
• Prepare quotes, order confirmations, delivery notes and invoices
• Maintain and develop customer relationships
• Coordinate projects with the creative and sales teams
• Attend trade shows and networking events to acquire new customers

Account Manager – Inside Sales, B2B Promotional Products

• You will manage the commercial performance of the Inside Sales team with a focus on revenue, margin and strategic account development.
• You will actively develop your team, promoting commercial maturity and ownership at all levels.
• You will optimize sales processes, pipeline quality and closing rates through clear structures and KPI-driven management.
• You will ensure coordination between Sales, Logistics, Engineering and other interfaces.
• You will identify operational bottlenecks and drive sustainable process improvements.
• Together with another leader, you will assume responsibility for adjacent operational areas such as Order Management and Vendor Coordination.
• You will ensure that commercial decisions are operationally feasible and economically sound.
• You will initiate cross-functional improvement projects to increase efficiency, quality and customer satisfaction.

Inside Sales Manager – Team Lead Inside Sales

• Identify and research potential new customers (e.g., companies, hospitals, care facilities)
• Own and maintain a structured lead pipeline in the CRM system
• Qualify leads based on defined criteria
• Make initial telephone contact with potential customers (cold calling)
• Schedule and prepare the content for appointments for the field sales team
• Use digital tools (e.g., LinkedIn Sales Navigator, CRM systems)
• Work closely with the sales team and continuously optimize target customer outreach

Telephone Sales Representative, Inside Sales

• Passion and persuasiveness for our IT solutions and services
• Proactive outbound telephone contact with business prospects based on trade-show leads, marketing campaigns and online and social media research
• Conduct needs analyses and qualify potential business customers, documenting interactions in the CRM tool
• Strategically grow our business by acquiring new customers and retaining existing ones
• Present our products in customer presentations and at trade shows
• Successfully execute sales-promoting activities in coordination with our marketing team and the account manager, including contract award and pricing negotiations
• Support order processing as needed

Junior Inside Sales Manager

• You support our Key Account Managers with operational and administrative tasks and independently handle the creation of quotes and product entries, quantity planning, and approval requests for new products.
• You plan promotions and carry them out.
• You optimize our product setup processes and are responsible for loading promotions, reporting, and testing.
• You are responsible both for independent account management and tracking, as well as for monitoring and finalizing projects.
• You act as a point of contact and interface for internal departments and external stakeholders and support IT and retailers with technical alignments.

Inside Sales Manager – Gift Cards

• Koordination der Aktivitäten der Key Account Manager
• Verantwortung für die kontinuierliche Pflege und Optimierung des CRM-Systems
• Professionelle Kundenbetreuung per Telefon und E-Mail
• Erstellung überzeugender Angebote, Präsentationen und Vertragsunterlagen
• Follow-up von Vertriebsaktivitäten und Unterstützung bei der Lead-Qualifizierung
• Analyse von Vertriebsdaten und Aufbereitung für das Management

Inside Sales Manager – Team, Kunden und Prozesse

• Je bent verantwoordelijk voor het converteren van inbound leads naar betalende klanten en het realiseren van omzet in de Nederlandse markt
• Je neemt eigenaarschap over je pipeline en stuurt actief op resultaat
• Je kwalificeert inbound leads en zet deze om naar klanten via telefoon en digitale kanalen
• Je begeleidt prospects van eerste contact tot en met de eerste succesvolle order
• Je beheert je eigen sales funnel in Salesforce en hebt continu inzicht in de status van je deals
• Je werkt targetgedreven en optimaliseert actief je conversie en omzet
• Je identificeert nieuwe kansen voor leadgeneratie via netwerken, events en andere kanalen
• Je gebruikt KPI’s, dashboards en rapportages om je performance te analyseren en te verbeteren
• Je draagt actief bij aan de verdere ontwikkeling en optimalisatie van salesprocessen

• Master Data Management & Data Quality: You create new customers in the ERP system, maintain and update existing customer master data, and ensure high data quality through regular quality checks.
• Inside Sales & Sales Support: You support our sales team in day-to-day operations and prepare presentations, analyses and overviews.
• Communication & Activation: You create and send targeted customer newsletters in coordination with Key Account Managers and Trade Marketing, actively contributing to customer retention and activation.
• Sales Order Management & Order Processing: You manage internal and employee orders from order entry to invoicing in the system and provide backup support in Sales Order Management during absences.

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