Working Student Pre-Sales, Inside Sales

Octopus Energy

Student position in Pre-Sales at Octopus Energy in Heidelberg. Engaging with customers and assisting in the energy transition through heat pump solutions.

Posted 7/21/2026part-timeHeidelberg • 🇩🇪 GermanyEntry Level💰 €15 - €19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both written and spoken German, with a focus on customer engagement and support. Possesses a structured and efficient working style, with the ability to assess technical feasibility and coordinate appointments effectively.

Highest-signal resume keywords

Customer Support ExperienceStrong Communication SkillsTechnical Knowledge of Heat PumpsCRM Data ManagementTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Efficient Working StyleConscientious ApproachFriendly CommunicationOpen MannerTeam Player

Tools & Technologies

CRM System

Industry Keywords

Energy ManagementSustainability ManagementCustomer JourneyTelephone Customer SupportRenewable Energy Solutions

About the role

Key responsibilities & impact

First point of contact for interested customers and the voice and face of Octopus Energy
Guide customers along the customer journey and create enthusiasm from the first phone contact
Prepare customers in a structured way for the next steps in the process
Assess the technical feasibility of a heat pump installation based on defined criteria
Schedule and coordinate appointments for field service teams to optimize capacity
Maintain and update all relevant customer data in the CRM system with a focus on high data quality

Requirements

What you’ll need

Enrolled student, ideally in one of the following fields: Business Administration, Economics, Industrial Engineering, Energy Management, Environmental Management, Sustainability Management, Communication Studies, Media, Psychology, Business Psychology, Marketing, Sales, or a related field
Efficient, structured and conscientious working style
Preferably some experience in telephone customer support, customer service, or sales
Strong communication skills and very good written and spoken German
Friendly, open manner and enjoyment of communicating with customers by phone
Team player with a willingness to share knowledge and work in a dynamic environment
Motivation to acquire technical knowledge about heat pumps and renewable energy solutions

Benefits

Comp & perks

Monthly subsidy for local public transport pass
Monthly lunch subsidy
Subsidies for fitness offers via Wellpass
Support for your mental well-being through our partner Open Up
Free language courses via Busuu