Inside Sales Support

Dancop

Inside Sales Support at Dancop International GmbH managing customer relations and providing sales support in Peine, Germany. Responsibilities include coordination with account managers and processing orders.

Posted 7/9/2026full-timePeine • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and coordination skills while maintaining a customer-focused and solution-oriented approach. Proficient in managing customer inquiries, processing orders, and utilizing CRM systems to enhance sales support and service delivery.

Highest-signal resume keywords

Customer Service ExperienceSales SupportCRM System ProficiencyMicrosoft Office ApplicationsBilingual Communication (English and German)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementQuote PreparationCustomer Order ProcessingDocumentation AccuracyTechnical Understanding of Products

Soft Skills

Organizational SkillsAttention to DetailTeam-OrientedService-MindedCommunication Skills

Tools & Technologies

CRM SystemsHubSpotMicrosoft Office

Certifications & Qualifications

Commercial Apprenticeship or Comparable Qualification

Industry Keywords

Inside SalesSales CoordinationCustomer InquiriesService RequestsSales Data Management

About the role

Key responsibilities & impact

Support daily sales and customer service activities of our inside sales team
Work closely with account managers, business development managers, purchasing, product management and logistics
Prepare quotes and process customer orders
Coordinate deliveries, services and customer inquiries
Follow up on quotes and customer requests
Assist customers with product- and order-related questions
Professionally handle service requests and complaints
Act as a point of contact for our customers
Support account managers and business development managers with administrative and coordination tasks
Maintain and update customer and sales data in the CRM system
Monitor order status and delivery dates
Ensure complete and accurate documentation of customer activities
Assist with reports and general sales tasks
Execute assigned tasks independently and reliably
Actively contribute to the team and share knowledge with colleagues
Propose ideas to improve customer service and internal processes

Requirements

What you’ll need

Completed commercial apprenticeship or comparable qualification
Experience in customer service, sales support, inside sales or order management is an advantage
Strong organizational and coordination skills
Structured and reliable work style with high attention to detail
Customer-focused and solution-oriented mindset
Technical understanding and willingness to learn about our products
Proficient in Microsoft Office applications
Experience with CRM systems is a plus, ideally with HubSpot or a similar platform
Positive, team-oriented and service-minded personality with good communication skills
Good English skills, spoken and written, required
Very good German language skills are expected for communication with customers, colleagues and business partners

Benefits

Comp & perks

Full-time position with responsibility and daily customer contact
Long-term prospects in a growing international company
Collegial and pragmatic working environment with flat hierarchies
Attractive compensation package and additional benefits
30 days of vacation per year
Flexible working hours and the possibility of occasional home office by arrangement