Dancop

Inside Sales

• Support daily sales and customer service activities of our inside sales team
• Work closely with account managers, business development managers, purchasing, product management and logistics
• Prepare quotes and process customer orders
• Coordinate deliveries, services and customer inquiries
• Follow up on quotes and customer requests
• Assist customers with product- and order-related questions
• Professionally handle service requests and complaints
• Act as a point of contact for our customers
• Support account managers and business development managers with administrative and coordination tasks
• Maintain and update customer and sales data in the CRM system
• Monitor order status and delivery dates
• Ensure complete and accurate documentation of customer activities
• Assist with reports and general sales tasks
• Execute assigned tasks independently and reliably
• Actively contribute to the team and share knowledge with colleagues
• Propose ideas to improve customer service and internal processes

Inside Sales Support