Implementation Specialist

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
• Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
• Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
• Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.
• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.
• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.
• Maintain accurate and timely documentation in CRM and implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

Implementation Manager

• Independently lead end‑to‑end client implementations, including higher‑complexity or higher‑visibility accounts.
• Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
• Facilitate client and broker discussions and decision‑making related to benefit design, services, and implementation approach.
• Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
• Lead cross‑functional coordination to deliver a seamless, high‑quality implementation experience.
• Troubleshoot complex client‑specific or technical issues and drive timely resolutions with internal teams.
• Maintain strong working knowledge of products, operational capabilities, and implementation processes.
• Identify opportunities to improve implementation tools, workflows, and operational efficiency.
• Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards.
• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.
• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.
• Maintain accurate and timely documentation in implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

Implementation Manager II

• Primary Installation Role responsibility where location of work may vary across the United States.
• Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
• Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software.
• Ensure a client doesn't only buy a product but has a positive experience with it.
• Assess and remediate existing infrastructure to support installation of new solution.
• May also perform installation, validation, and connectivity on assigned equipment.
• Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
• Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
• Mentoring and coaching local FE on installed solution.
• Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
• Manage vendor service as needed.
• Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
• Supports engineering new product releases.

• Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• Additional duties as required.

Implementation Specialist – CRM

• Independently own a full book of onboardings including complex GeoLift accounts (data warehouse connections, custom KPIs, opt-out customers, multi-source setups), self-managing prioritization and flagging risks early
• Run complex Data Onboarding Calls, proactively identifying data risks during prep (warehouse complexity, custom KPIs, opt-outs) and shaping the call agenda to address them upfront
• Own cMMM onboardings end-to-end, including non-API spend setup, covariate guidance, and customer education on data requirements and model limitations
• Identify and prototype opportunities to apply AI tooling to recurring Onboarding tasks; bring new techniques to the team and document what works
• Partner with Measurement Strategy Managers to ensure onboarding execution aligns with customer measurement strategy
• Independently reproduce and file detailed bug reports, collaborating with Support, Data, Science, and Engineering teams for resolution and providing context on customer impact
• Build, document, and share knowledge of products, tools, and processes to aid in troubleshooting and team development
• Build and maintain deep subject matter expertise within the evolving Haus product suite, becoming proficient with admin tooling, data troubleshooting, end-to-end Haus app data flows, and able to write basic SQL queries to inspect customer data
• Develop advanced knowledge of incrementality concepts and MarTech workflows, helping connect these concepts to customer onboarding decisions
• Contribute to identifying best-in-class onboarding practices and refining them based on customer patterns and feedback
• Participate in cross-functional projects that advance team, department, and company goals, often serving as the Onboarding representative in collaborative efforts

Customer Implementation Consultant

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Conduct prospecting and demand generation activities
• Act as a trusted advisor to patients by providing technical expertise
• Support commercialization and launch of new products and assist in training labeling process
• Assess clinical environments and collaborate with staff to implement training and improvement plans

Clinical Consultant, Implementation Specialist

• Lead the implementation of FHIR standards, ensuring accuracy and efficient data exchange Ingest healthcare data from source systems into FHIR resources, via ETL processes, checking for data quality and integrity.
• Create and maintain data mapping specifications to transform non-FHIR data formats into FHIR-compliant data.
• Develop scalable API endpoints, scaling FHIR solutionsImplement security measures and access controls to protect sensitive healthcare data.
• Comply with healthcare data privacy regulations, such as HIPAA.
• Record and maintain comprehensive artifacts of FHIR implementations, data transformation processes, and data flows in tools, like confluence.
• Stay informed about evolving FHIR standards.
• Be an active participant in program increment (PI) planning.

FHIR Implementation Specialist

• perform the technical implementation of Baxter Care Communications products.
• lead and perform implementation of Baxter’s Care Communications products and integration of their partners’ applications/systems.
• lead network architecture, system fail-over, and other technical system design discussions with customer PMO, IT, MIS or bio-med departments, installation contractors, and other trades as required.
• work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the integrity of specified customer servers, device infrastructure, and network topology.
• lead technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests.
• perform site surveys, RF surveys, develop system integration plans using multiple vendor products.
• review system designs to ensure accuracy and performance integrity.
• provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements.

Senior Implementation Engineer

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

Senior Implementation Specialist

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
• Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
• Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
• Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
• Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
• Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
• Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
• Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
• Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
• Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
• Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
• Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Conduct prospecting and demand generation activities
• Act as a trusted advisor to patients by providing technical expertise
• Assess clinical environments and collaborate with staff to implement training and improvement plans
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• - Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• - Lead internal and external discovery to understand customer needs and design tailored implementation plans
• - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
• **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Enterprise Implementation Manager

• Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• Lead internal and external discovery to understand customer needs and design tailored implementation plans
• Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Implementation Specialist jobs in Washington

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Implementation Manager

Implementation Manager II

Implementation Specialist

Implementation Specialist – CRM

Customer Implementation Consultant

Clinical Consultant, Implementation Specialist

FHIR Implementation Specialist

Senior Implementation Engineer

Implementation Specialist 2

Senior Implementation Specialist

Implementation Specialist

Clinical Consultant, Implementation Specialist

Strategic Implementation Consultant – Public Sector

Enterprise Implementation Manager

Implementation Manager