Implementation Specialist

• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
• Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
• Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
• Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
• Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
• Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
• Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
• Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
• Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
• Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
• Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
• Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Conduct prospecting and demand generation activities
• Act as a trusted advisor to patients by providing technical expertise
• Assess clinical environments and collaborate with staff to implement training and improvement plans
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application

Clinical Consultant, Implementation Specialist

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• - Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• - Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• - Lead internal and external discovery to understand customer needs and design tailored implementation plans
• - Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• - Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• - Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• - Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• - Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
• **Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Enterprise Implementation Manager

• Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
• Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
• Lead internal and external discovery to understand customer needs and design tailored implementation plans
• Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
• Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
• Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
• Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
• Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials

Implementation Manager

• Lead End-to-End Implementations
• Own the onboarding and implementation process from kickoff through go-live and stabilization.
• Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
• Coordinate and drive implementation workstreams while also handling portions of the work directly.
• Configure customer environments using internal tools and workflows developed by Engineering.
• Ensure implementations stay on track, within scope, and deliver a strong customer experience.
• Drive Customer Adoption & Change Management
• Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
• Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
• Guide customers through change management and adoption challenges.
• Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
• Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
• Build the Implementation Function
• Create scalable implementation playbooks, templates, processes, and best practices.
• Capture lessons learned and continuously improve how Multitude deploys customers.
• Help define the systems and operational infrastructure needed to scale implementations over time.
• Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
• Collaborate Cross-Functionally
• Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
• Translate customer needs and implementation feedback into actionable internal requests.
• Identify implementation risks early and help drive resolution across teams.
• Provide frontline customer insight that informs product and operational improvements.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

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Implementation Specialist – Health Tech

• Lead the end-to-end implementation of PMIS solutions for clients, following best practices and project management standards.
• Engage with client stakeholders to gather requirements, understand workflows, and define project scope.
• Configure PMIS platforms to align with client processes and requirements, ensuring seamless integration with existing systems.
• Administer and maintain the eBuilder environment, including project setup, user provisioning, role/permissions management, and system configuration changes.
• Design, configure, and maintain templates, dashboards, reports, mail merges, document workflows, and other artifacts within eBuilder.
• Liaise with project teams (Task Leads, Document Control, Procurement, etc.) to gather requirements, translate into system configurations, and prioritize enhancements.
• Provide system support and troubleshooting for users.
• Develop training materials and deliver training sessions, refreshers, and onboarding for new users.
• Review and interpret product release notes and enhancements; assess impact on existing configurations; implement updates or changes as needed.
• Manage report and folder subscriptions, user dashboards, and automated notifications.
• Develop and deliver training materials and sessions to ensure successful user adoption.
• Provide ongoing support and troubleshooting for clients post-implementation, addressing any system issues or user inquiries.
• Monitor project progress, assess risks, and report on implementation milestones to stakeholders and management.
• Stay updated on industry trends, advancements in PMIS technology, and best practices to provide knowledgeable recommendations to clients.
• Collaborate with cross-functional teams, including IT, project controls, and client management, to ensure successful integration and use of PMIS tools.
• Contribute to the continuous improvement of Procon's PMIS services and offerings.

PMIS Implementation Consultant – Federal Sector

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations
• Lead end-to-end implementations for global insurance carriers
• Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches
• Use a consultative approach to identify customer pain points, goals, and optimal platform configurations
• Create and manage implementation plans, including onboarding, training, integrations, and launch milestones
• Lead integration and configuration discussions with technical support as needed
• Identify opportunities for automation, engagement, and post-launch optimization using customer metrics
• Partner with training and Customer Success teams to drive adoption and ensure a smooth transition
• Drive proactive communication with customers and internal stakeholders
• Gather and translate customer feedback into product and enhancement recommendations
• Leverage competitive insights and best practices to improve client outcomes and grow the business

Strategy and Implementation Manager

• Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
• Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
• Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
• Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation
• Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
• Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
• Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
• Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
• Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions
• Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
• Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
• Travel up to 20–50% to customer sites

Product Implementation Manager, iQueue for Operating Rooms

• Develops, delivers, and manages implementation project plans
• Facilitates daily/weekly/monthly project management meetings
• Coordinates with customers, partners, and other key stakeholders as the project necessitates to ensure success
• Dispatches, tracks, and oversees partners performing on-site work to achieve agreed upon project outcomes
• Keeps all stakeholders apprised of overall implementation project status via weekly email updates, regularly scheduled meetings, or other means as required by the project
• Assists with acquiring new customers
• Works directly with the customer to define project success criteria by gaining deep knowledge of the customer's business
• Attends customer meetings virtually or in-person (as required)
• Assesses customer needs and develops customized project plans to meet the customer’s requirements for implementation across all T-Mobile products sold to the customer
• Drives follow-up activities which ensure T-Mobile has delivered on its commitments during the implementation process
• Ensures appropriate handoffs have occurred to transition the customer to lifecycle support resources
• Confirms that established and documented processes are in place for lifecycle support and escalation
• Coordinates or conduct customer trainings with support resources for the customer
• Ensures an effective and seamless customer transition to lifecycle support resources
• Participates in all team meetings, workshops, or other enrichment activities assigned
• Completes required training to ensure currency and competency in the role
• Completes special projects/assignments as assigned to meet business goals
• Prepares and provides reporting to management as requested

Solutions Implementation Manager

• Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
• Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
• Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business.
• Serve as an escalation point for complex technical challenges raised by other Customer Engineers.
• Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
• Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio.
• Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts.

Senior Customer Engineer, Enterprise

• Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
• Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
• Process production files within 2 business days, as assigned.
• Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
• Create and update file tracking with the most recent communication.
• Follow up on files in testing every week.
• Using FM to create a comprehensive account structure, as needed.
• Follow up on pending file requests every 2 weeks.
• Archiving file tracking and send IT sFTP archive request after 8 weeks of no response.
• Send weekly follow ups on active testing requests with no response.
• Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
• Request sFTP credentials from IT, as needed.
• Analyze and map changes for integration files, as assigned.
• Other duties/projects as assigned individually or as a team.

File Implementation Specialist

• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform
• Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices
• Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations
• Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams
• Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
• Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials

Customer Engineer

• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.
• 75%+ long-distance or air travel required.

Onsite Implementation Specialist – NexCloud, Nextech Select

• Plan, direct, coordinate, and report project activities in alignment with department standards and project management methodology.
• Oversee multiple department-level projects, ensuring timely deliverables within budgetary constraints and cost effectiveness.
• Drive project outcomes through planning, scope management, resource allocation, risk mitigation, and stakeholder communication.
• Assemble and lead project teams by assigning responsibilities, securing resources, and providing guidance to team members.
• Prepare and present key discussion topics, decisions, and recommendations to leadership.
• Proactively manage the people side of change to ensure the organization sustains project benefits.
• Define, collect, and analyze metrics to keep projects on target and recommend corrective actions as needed.
• Keep leadership informed of key issues impacting project completion, budget, or outcomes, and ensure timely problem resolution.

Project Implementation Manager I/II

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale US Public Sector customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Enterprise Implementation Consultant – Public Sector

• Redesign the Onboarding Model (Primary Focus)
• Lead & Evolve the Implementation Team
• Build a Scalable Enablement Engine
• Create Training Content That Replaces Live Training
• Leverage AI & Automation
• Optimize for Efficiency & Outcomes
• Cross-Functional Partnership

Customer Enablement & Implementation Manager

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions
• Translate regulatory and investor requirements into clear business logic
• Conduct pre-launch testing of system rules and workflow configurations
• Perform post-launch validation and control testing
• Analyze production data, control testing results, complaints, and audit findings
• Recommend and help implement remediation plans
• Build cross-functional partnerships with Product, Engineering, Operations, and Legal
• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight

See all jobs on JobTailor

Implementation Specialist

Clinical Consultant, Implementation Specialist

Strategic Implementation Consultant – Public Sector

Enterprise Implementation Manager

Implementation Manager

Implementation Manager

Senior Merchant Implementation Manager

Implementation Specialist – Health Tech

PMIS Implementation Consultant – Federal Sector

Strategy and Implementation Manager

Product Implementation Manager, iQueue for Operating Rooms

Solutions Implementation Manager

Senior Customer Engineer, Enterprise

File Implementation Specialist

Customer Engineer

Onsite Implementation Specialist – NexCloud, Nextech Select

Project Implementation Manager I/II

Enterprise Implementation Consultant – Public Sector

Customer Enablement & Implementation Manager

Senior Compliance Analyst, Product Implementation & Support