Enterprise Implementation Manager

Pinpoint Applicant Tracking System

Enterprise Implementation Manager managing B2B SaaS implementations at Pinpoint's HR tech startup. Leading complex implementations and guiding customers through the rollout process while coordinating cross-functional teams.

Posted 5/28/2026full-timeRemote • District of Columbia, Maryland, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Maintain strong accountability across 15–20 concurrent implementations, ensuring deadlines are met and blockers are addressed with urgency
- Own the project management of implementation from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned
- Lead internal and external discovery to understand customer needs and design tailored implementation plans
- Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency where you can
- Coordinate internal teams across integrations, product, and support to ensure timely delivery and clear communication
- Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices
- Ensure a smooth handover to our Customer Success team post-implementation, while staying involved through early adoption to support long-term success
- Develop and deliver scalable customer training: live sessions, train-the-trainer programs, and asynchronous enablement materials
**Tech stack:** Arrows, HubSpot, ClickUp, Slack, Intercom, Linear, Guru

Requirements

What you’ll need

- 3+ years leading large-scale B2B SaaS implementations (ideally across both enterprise and mid-market; HR/recruiting tech a huge plus)
- Proven experience managing 10+ concurrent implementations—balancing complexity, customer pressure, and internal coordination
- Technically self-sufficient—can read API docs, troubleshoot basic integration issues, and reduce engineering dependency
- Structured project owner—builds milestone-driven plans, defines customer responsibilities, and thinks 2–3 steps ahead to manage risk
- Experienced working with global customers and cross-functional teams (product, engineering, CS)
- Past examples of managing implementation risk—e.g., adjusting plans, unblocking tech issues, or driving change
- Brings operational rigor and accountability to each project—others trust you to own outcomes, not just tasks
- Comfortable working in ambiguous, startup-style environments with evolving processes
- Professional polish and presence—clear communicator who can command a (virtual) room
- AI-forward in how you actually work
- Comfortable working in ambiguous, startup-style environments with evolving processes.
- Based in the U.S. (EST or CST)

Benefits

Comp & perks

We want Pinpoint to be the **best place you’ve ever worked**—somewhere you feel valued, supported, and excited to grow. Here’s what you’ll get:
- 🩺 **Gold-plated healthcare** – The best medical, dental, and optical coverage money can buy. We’ve got you (and your family) covered
- 🏝️ **Unlimited holidays** – Work-life balance matters. Take the time you need to rest, recharge, and enjoy life
- 🧠 **Mental health support** – Unlimited, immediate access to professional counseling through Spill—because your well-being comes first
- 💰 **Retirement matching** – A competitive plan to help you hit your long-term financial goals
- 🌍 **Remote-first culture** – Work where you're most productive. As a remote-first team, we prioritize flexibility and trust
- 📈 **Meaningful equity** – You’re helping build something special, and you should share in its success
- 👶 **Generous parental leave** – Up to 16 weeks of fully paid leave to support new parents
- 📚 **Learning budget** – Annual funds for courses, books, or anything else that fuels your personal and professional growth
- 💻 **Top-of-the-line equipment** – MacBook Pro, 4K monitors, and all the right tools to do your best work
- 🤝 **A team that’s got your back** – Smart, driven, kind people who want you to succeed, our clients to be wowed, and our business to grow
**A detailed overview of our benefits can be found **here****.**

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaS implementationsAPI documentationintegration troubleshootingproject managementmilestone trackingrisk managementcustomer training developmentdata mappingHRIS integrationsoperational rigor

Soft Skills

accountabilityclear communicationstrategic workflow guidancecross-functional collaborationcustomer relationship managementproblem-solvingadaptabilityleadershipprofessional presencetrustworthiness