Implementation Manager

Healthcare Management Administrators

Implementation Manager responsible for client onboarding and project management at health plan administrator HMA. Ensures smooth transitions and enhances client satisfaction through effective coordination.

Posted 7/21/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client implementation coordination, project management, and effective communication across diverse teams. Proficient in maintaining documentation and tracking implementation progress while ensuring timely delivery of project milestones.

Highest-signal resume keywords

Project Management ExperienceClient Implementation CoordinationSmartsheet ProficiencySalesforce ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation CoordinationDocumentation ManagementProcess ImprovementMilestone Tracking

Soft Skills

Detail OrientedHighly OrganizedResults DrivenCollaborativeCustomer Focused

Tools & Technologies

SmartsheetRFPioMicrosoft DynamicsSalesforceMS Office Suite

Certifications & Qualifications

AA in Related Field Preferred

Industry Keywords

Implementation ProcessesStakeholder CommunicationInternal CollaborationImplementation WorkflowsClient Experience

About the role

Key responsibilities & impact

Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.
Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
Monitor implementation milestones and flag risks or delays to senior implementation team members.
Ensure deliverables are completed on time and documented appropriately.
Keep internal stakeholders informed of implementation status and changes.
Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
Coordinate participation from internal subject matter experts during implementation calls as needed.
Ensure accurate handoff and information sharing across teams throughout the implementation process.
Maintain accurate and timely documentation in CRM and implementation tools.
Follow established implementation workflows, templates, and best practices.
Support process improvement efforts by providing feedback on tools, templates, and client experience.

Requirements

What you’ll need

AA in related field preferred
1-3+ years of relevant implementation experience or project coordination experience
3 years of project management experience with a track record of leading successful projects
Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
Proven ability to work successfully across an organization with multiple business groups
Results driven & detail oriented
Highly organized
Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace
Passionate about delighting customers by consistently exceeding their expectations
Eager to be part of a fun, collaborative, fast-paced team

Benefits

Comp & perks

Seventeen (IC) days paid time off (individual contributors)
Twelve paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
Flexible work schedules