Healthcare Management Administrators

Analyst

• Performs system configuration and validation for both new and renewing clients .
• Collaborates with business partners to gather and clarify requirements.
• Reviews prior benefit plans and makes recommendations for new group implementations, such as system capabilities and regulatory requirements, benefit design recommendations and presents to new clients.
• Configures benefits into our claims system and prepares corresponding end-user documentation for new group implementations, as needed.
• Creates claim system benefit configuration revisions and prepare corresponding end-user documentation for renewing clients and implementation of off-cycle benefit changes.
• Documents workflows, configuration decisions, and process updates.
• Troubleshoots configuration issues and recommends solutions.
• Reviews change requests for completeness and alignment with existing processes.
• Provides Plan Configuration Analyst training/education and assists in developing training materials.
• Communicates status updates and risks to senior analysts and Plan Configuration Manager.
• Reviews and responds to applicable TechOps Support tickets and BPO claims queries as needed.
• Manages the SSO tool for non-preferred PBMs.
• Conducts peer-to-peer audit for claims system configuration.
• In conjunction with Level III analyst, set up BlueCard requirements. This includes, but is not limited to, negotiations with CHP (Consortium Health Plans) and processing of CBF (Capitated Billing Format) payments, PAR requests, and plan prefix setup.
• Work with the Finance team to conduct EOB setup auditing, as needed.
• Participates in code categorization decisions and leads review of annual compliance requirements related to preventative services.
• Participates in various department and company-wide projects as needed.

Configuration Analyst II