Implementation Manager II

Healthcare Management Administrators

Implementation Manager leading successful onboarding of new clients at a health plan administrator. Driving coordination, client satisfaction, and operational excellence through complex implementations.

Posted 7/21/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end client implementations, managing timelines, deliverables, and stakeholder expectations while ensuring high-quality outcomes. Proficient in utilizing implementation tools and methodologies to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Project ManagementClient OnboardingStakeholder ManagementImplementation Tools ProficiencyHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient ImplementationsOperational EfficiencyRisk ManagementProblem-Solving

Soft Skills

Advanced CommunicationPresentation SkillsCollaboration

Tools & Technologies

SmartsheetRFPioMicrosoft DynamicsSalesforceMS Office Suite

Industry Keywords

HealthcareBenefits AdministrationInsuranceProfessional Services

About the role

Key responsibilities & impact

Independently lead end‑to‑end client implementations, including higher‑complexity or higher‑visibility accounts.
Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
Facilitate client and broker discussions and decision‑making related to benefit design, services, and implementation approach.
Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
Lead cross‑functional coordination to deliver a seamless, high‑quality implementation experience.
Troubleshoot complex client‑specific or technical issues and drive timely resolutions with internal teams.
Maintain strong working knowledge of products, operational capabilities, and implementation processes.
Identify opportunities to improve implementation tools, workflows, and operational efficiency.
Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards.
Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
Monitor implementation milestones and flag risks or delays to senior implementation team members.
Ensure deliverables are completed on time and documented appropriately.
Keep internal stakeholders informed of implementation status and changes.
Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
Coordinate participation from internal subject matter experts during implementation calls as needed.
Ensure accurate handoff and information sharing across teams throughout the implementation process.
Maintain accurate and timely documentation in implementation tools.
Follow established implementation workflows, templates, and best practices.
Support process improvement efforts by providing feedback on tools, templates, and client experience.

Requirements

What you’ll need

AA/BA in Business Administration, Healthcare Informatics, Communications, or related field preferred
3-5+ years of relevant implementations and project management, client onboarding, or related roles.
3 years of project management experience with a track record of leading successful projects
Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
Experience in healthcare, benefits administration, insurance, or professional services.
Proven ability to lead complex, cross‑functional initiatives with minimal supervision.
Strong problem‑solving skills and ability to navigate ambiguity.
Advanced client‑facing communication and stakeholder management skills.
Strong presentation skills.
Eager to be part of a fun, collaborative, fast-paced team

Benefits

Comp & perks

Seventeen (IC) days paid time off (individual contributors)
Twelve paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
Flexibility to work schedules that support people in all time zones across the US