Implementation Specialist

• Execute implementation projects including new conversions, cross-selling opportunities, and system enhancements
• Configure item processing solutions, including POD+, Web RDC, and Smart Branch
• Serve as a primary point of contact for clients throughout the implementation process
• Ensure alignment between customer expectations and system functionality
• Support go-live activities to ensure a smooth transition for customers
• Monitor project progress and communicate updates with internal stakeholders

Implementation Specialist – Item Processing

• Own client onboarding end to end.
• Take new clients from signed contract to live AI agent, managing the full technical implementation lifecycle with clear timelines and accountability.
• Integrate client systems.
• Connect CRMs, lead sources, inventory feeds, websites, and third-party platforms to Lahzo's infrastructure — including legacy systems with incomplete or inconsistent data.
• Configure and tune AI agents.
• Set up each client's AI agent with accurate business context, communication style, product knowledge, and behavioral parameters.
• Understand how prompt and configuration changes affect downstream AI behavior before they reach production.
• Translate business needs into technical setup.
• Work directly with account managers and clients to understand their business, and turn that understanding into agent configurations that perform.
• Debug across layers.
• When something isn't working, you trace it through the full stack — integration, data, prompt, and agent behavior — until it's resolved.
• Reduce onboarding time.
• Identify patterns across implementations and work with the team to standardize, document, and accelerate the onboarding process over time.
• Document what you build.

Implementation Engineer

• Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training.
• Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support.
• Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.
• Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
• Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department, and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensure timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.
• Other duties and responsibilities as requested by the company from time to time.

Field Implementation Manager

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
• Lead the technical solution architecture for mid-sized and enterprise accounts.
• Validate and organize large sets of data.
• Attend weekly client meetings and contribute as needed.
• Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
• Lead implementation discovery, setup and configuration of their product.
• Create and update internal documentation regarding best practices and procedures. Train colleagues on updates.
• Assist in training new team members.
• Periodically assist team members in other departments with support cases.
• Attend product prioritization, stakeholder and update meetings; assist in UAT for product releases.

Implementation Consultant

• Own customer issues end-to-end — from first contact through root cause and resolution — across the product areas above.
• Debug failures across integrations, APIs, agents, scanners, pipeline configurations, and runtime environments.
• Use observability tooling (Datadog, Splunk, Prometheus, CloudWatch, or similar) to trace failures and identify root causes.
• Reproduce bugs with clean, minimal reproduction steps and drive resolution in partnership with Engineering.
• Participate in incident triage during escalations — help coordinate, communicate clearly, and deliver precise technical findings. Ownership of escalations grows as you build experience in the role.
• Get on calls with customers to troubleshoot live — running screenshares, walking through logs, and driving toward resolution rather than deferring to async back-and-forth.
• Communicate clearly with both hands-on engineers and managers who need the summary version.
• Set honest expectations when issues are complex or slow-moving — customers should never be left wondering what is happening or who owns it.
• Support customers through onboarding and implementation, sharing best practices and helping them reach a stable, working configuration.
• Escalate issues to Engineering and Product with enough context to act immediately — reproduction steps, environment details, logs, and your own read on likely root cause.
• Surface patterns across customer issues to influence roadmap, prioritise fixes, and advocate for usability improvements.
• Maintain runbooks, troubleshooting guides, and playbooks so hard-won knowledge stays in the team.
• When patterns emerge across customer issues, write scripts or automation to address them — reducing manual effort for yourself and the team.
• Use AI tools to accelerate diagnostics, draft documentation, or build lightweight utilities that make the team faster.

Customer Engineer

• Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
• Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
• Resolve client inquiries promptly, maintaining ownership through resolution
• Maintain project documentation and communicate updates via agendas, minutes, and project management tools
• Build and sustain positive, productive relationships with customers and internal teams
• Apply consultative techniques to identify configuration requirements and implement best practices
• Review and validate software configurations with customer implementation teams
• Ensure quality of configured features and prepare customers for effective end-user training
• Complete product training and demonstrate adaptability across multiple EHR platforms
• Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
• Document and track all customer state and reporting requirements to ensure compliance
• Record all customer interactions in CRM according to established standards
• Participate in on-site visits as needed to gather data and understand workflows

Clinical Implementation Specialist – EHR Platform

• Lead customer onboarding and training sessions to help users get productive quickly in Raspberry AI
• Host office hours, follow-up sessions, and working sessions to support ongoing adoption
• Respond to customer questions and troubleshoot issues through the Support Desk, email, Slack, Loom, or live calls
• Help users understand how Raspberry AI fits into real fashion workflows (design, DPC, product development, visual creation, and presentations)
• Review customer usage and feedback to identify blockers, confusion, training gaps, and opportunities for improvement
• Escalate bugs, product issues, and customer pain points to Product and Engineering with clear context and examples (screenshots, repro steps, Looms)
• Create and maintain enablement resources: onboarding scripts, help docs, training decks, Loom videos, workflow guides, and internal SOPs
• Partner with Customer Success to support customer adoption, expansion, and long-term success
• Partner with Product and Engineering to share customer insights and improve the user experience over time
• Support internal teammates by answering product questions, documenting workflows, and contributing to team processes
• Stay current on Raspberry AI product updates and broader AI tools relevant to fashion and design workflows

AI Implementation Specialist

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Problem-solve routine to complex issues
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Execute and validate database merges, deconversions, and data migrations aligned to merger and conversion timelines
• Author and maintain runbooks used during conversion events

Senior Implementation Engineer

• perform the technical implementation of Baxter Care Communications products
• lead and perform implementation of Baxter’s Care Communications products and integration of their partners’ applications/systems
• lead network architecture, system fail-over, and other technical system design discussions with customer PMO, IT, MIS or bio-med departments, installation contractors, and other trades as required
• work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the integrity of specified customer servers, device infrastructure, and network topology
• lead technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests
• perform site surveys, RF surveys, develop system integration plans using multiple vendor products
• review system designs to ensure accuracy and performance integrity
• provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements

• Participate in less complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation
• Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery
• Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
• Identify, and provide effective training methods
• Participate in process improvement or product development and enhancement activities
• Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
• Collaborate and consult with peers, management, technology, and compliance
• Coordinate the phases of customer implementations
• Develop business requirements
• Provide subject matter expertise and recommendations on product best fit
• Create/manage project plans
• Work with key partners on project priority and scope
• Coordinate appropriate meetings
• Communicate status to project team and the customer
• Proactively identify and resolve problems/issues
• Ensure that project tasks are completed according to established timelines

Change Implementation Consultant, Payables

• Lead or participate in full lifecycle WMS implementations including requirements gathering, solution design, configuration, testing, and go-live
• Analyze client warehouse operations and translate business requirements into effective system configurations and process designs
• Configure WMS solutions across core warehouse functions such as receiving, putaway, replenishment, picking, packing, shipping, and inventory control
• Provide consultative guidance on warehouse operations, leveraging real-world operational experience to optimize process design, material flow, and overall warehouse performance
• Support solution design for integrations with external systems (ERP, TMS, OMS, and automation systems), including data mapping and interface definition (EDI, XML, APIs, flat files)
• Configure and validate interactions with warehouse technologies including RF devices, barcode scanners, printers, labeling, and material handling equipment
• Develop and execute test scenarios (unit, integration, and user acceptance testing) aligned with real-world operational workflows
• Support go-live planning and execution, including cutover activities and operational readiness
• Collaborate with client stakeholders, Softeon teams, and third-party partners throughout the implementation lifecycle
• Provide feedback to product and engineering teams to enhance solution capabilities and implementation efficiency

WMS Implementation Consultant

• Deploy and implement enterprise infrastructure solutions across compute, storage, and networking environments
• Perform rack-and-stack installations, cabling, system integration, and hardware deployment activities
• Troubleshoot Layer 1 and Layer 2 networking issues, including connectivity, VLAN, DNS, and DHCP-related challenges
• Collaborate directly with customer IT teams to ensure successful project execution and knowledge transfer
• Document implementation activities, configuration changes, and deployment outcomes
• Work independently while managing deployment projects across customer environments
• Travel to customer sites as needed (approximately 60% travel)

Infrastructure Implementation Engineer

• Oversee complex projects that drive impactful mission outcomes for our customers as an Implementation Manager
• Schedule, coordinate, and manage all Large Project implementation activities
• Coordinate overlapping implementations
• Maintain all Implementation Management Plans
• Facilitate Implementation meetings and provide status reporting as needed
• Coordinate installation of all communication lines, gateways, routers, and associated equipment

Implementation Manager

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

Senior Implementation Specialist

• Own enterprise integrations end to end, from discovery and field mapping through build, UAT, and go-live
• Manage a portfolio of concurrent integration projects against contractual go-live dates and agreed scope
• Build, configure, and troubleshoot integration flows in Workato, and debug API issues hands-on with customer IT and our Product and Engineering teams
• Design and implement the data transfer and translation logic that maps customer data cleanly between systems
• Use AI tools to accelerate the work: generating and debugging code, drafting mappings, producing documentation, and troubleshooting faster
• Build reusable templates, tooling, and playbooks, and partner with CSMs who own long-term adoption

Implementation Engineer, Forward Deployed, Customer Success & Integrations

• Own the implementation process from customer kickoff through successful launch and service activation.
• Partner with customers to understand business objectives, operational workflows, stakeholder expectations, and desired outcomes.
• Establish implementation plans, success criteria, timelines, milestones, and governance structures that keep projects on track.
• Conduct stakeholder interviews and discovery sessions to ensure solutions are configured to support customer goals.
• Drive timely launches that accelerate customer adoption and value realization.
• Serve as the primary implementation advisor and trusted partner throughout onboarding.
• Build strong relationships with customer stakeholders and become a credible expert on Fleetworthy solutions.
• Facilitate customer kickoff meetings, weekly status meetings, and executive-level communications.
• Provide personalized training that equips customers to confidently use Fleetworthy's platforms and services.
• Proactively identify risks, remove obstacles, and resolve issues before they impact the customer experience.
• Partner closely with Sales, Customer Success Managers, Operations teams, and subject matter experts to ensure a seamless customer journey.
• Translate customer goals and purchased services into actionable implementation plans.
• Coordinate with third-party providers, agencies, and vendors to establish required integrations, access, and service readiness.
• Ensure successful handoffs and alignment across teams throughout onboarding and post-launch support.
• Align customers on measurable success criteria and key performance indicators from the start of implementation.
• Guide customers through solution activation, adoption, and early value realization.
• Support post-launch engagement and optimization activities to ensure customers achieve their desired outcomes.
• Help identify opportunities to expand value through additional Fleetworthy solutions and services.
• Contribute to the continuous improvement of implementation methodologies, playbooks, and onboarding best practices.
• Help standardize processes that improve quality, efficiency, and consistency across customer implementations.
• Maintain accurate project documentation, implementation records, and progress tracking.
• Provide feedback on project timelines, resource requirements, and process enhancements.

• Provide implementation services related to the installation, configuration, testing, training, and go-live support of Datacor ERP software at customer sites and remotely.
• Work closely with Delivery Managers to execute project plans, meet milestones, and ensure smooth customer experience throughout the implementation lifecycle.
• Meet with customers to analyze business processes and consult on best practices, system configuration, and process optimization using Datacor software.
• Deliver end-user and administrator training, including system navigation, workflows, and day-to-day operational use.
• Troubleshoot configuration, process, and data-related issues, providing timely resolution and clear communication to customers.
• Support customers during cutover and go-live, including hypercare support as needed to ensure successful adoption.
• Develop and maintain training documentation, user guides, and internal knowledge base materials to support continuous improvement.
• Contribute to methodology improvements by sharing implementation insights, lessons learned, and best practices with the broader delivery team.
• Manage multiple tasks and customer engagements simultaneously while completing administrative responsibilities such as time entry, status updates, and recap documentation accurately and on time.

See all jobs on JobTailor

Implementation Specialist – Item Processing

Implementation Engineer

Field Implementation Manager

Implementation Specialist 2

Implementation Consultant

Customer Engineer

Clinical Implementation Specialist – EHR Platform

AI Implementation Specialist

Senior Implementation Engineer

Senior Implementation Engineer

Change Implementation Consultant, Payables

WMS Implementation Consultant

Infrastructure Implementation Engineer

Infrastructure Implementation Engineer

Infrastructure Implementation Engineer

Implementation Manager

Senior Implementation Specialist

Implementation Engineer, Forward Deployed, Customer Success & Integrations

Implementation Specialist

Senior Implementation Specialist