Implementation Specialist

• Provide client-facing implementation consulting on cloud-based talent acquisition technology solutions.
• Follow delivery methodologies appropriate to the project and the consultant’s role, while promoting industry best practices.
• Deliver high quality execution, completion rates, and maintain high client satisfaction on all engagements.
• Deliver effective change management strategies, including communications, testing and training programs.
• Demonstrate the highest level of ethical behavior and personal integrity.
• Engage in positive and proactive communication with peers and colleagues, building effective relationships within and across the business.
• Apply talent acquisition strategies and concepts in organizations with diverse needs.
• Provide functional process and design support to understand the current and desired future state of people, processes, and technology across multiple technology platforms.
• Gather feedback to accurately assess the business requirements, pain points and gaps facilitating best practice recommendations and the optimal use of SmartRecruiters.
• Be versatile, effective, and continually deepen skill sets in recruitment practices and technology platforms.

Consultant, SmartRecruiters Implementation

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
• Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
• Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
• Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
• Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
• Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
• Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
• Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
• Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
• All other duties as assigned.

SaaS Implementation Specialist

• Lead Billing and Payments implementations end to end: gather customer requirements, advise on financial workflows, configure solutions, and serve as the financial operations subject matter expert through go-live, including journal entry configuration, reporting requirements, and reconciliation.
• Lead end-to-end accounting integrations with customers: define data flows, configuration requirements, and downstream financial reporting impacts.
• Proactively identify and resolve billing issues that could affect revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and a recommended path forward.
• Drive adoption by making sure customers understand not just how to use Billing, but how it supports their financial and operational goals. Act as a trusted advisor to Finance, Accounting, and Operations stakeholders via Zoom, email, phone, and occasional on-site visits.
• Occasionally serve as Billing subject matter expert on sales demos, and support customer discovery before and after close to confirm fit and surface any gaps that need to be closed for a successful implementation.
• Partner with Product and Engineering to surface functionality gaps, edge cases, and scalability needs from real implementations, and propose solutions rather than just flagging problems.
• Analyze implementation outcomes to find patterns, improve repeatability, and refine best practices over time. Keep implementation documentation, customer records, and project status current in CRM and project management tools, to the point that another team member could follow your process without you in the room.

Billing & Payments Implementation Consultant

• Serve as the primary strategic advisor to client leadership teams, consultants, carriers, and key external partners throughout the implementation lifecycle.
• Lead implementation readiness assessments, shape governance models, and facilitate strategic planning sessions for complex and transformational implementations.
• Facilitate executive governance structures, including steering committees, executive briefings, and escalation forums.
• Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk environments.
• Develop and execute comprehensive onboarding and implementation strategies aligned with client business objectives and Included Health launch goals.
• Lead highly complex implementation work with multiple dependencies, cross-functional workstreams, significant ambiguity, and non-standard requirements.
• Determine methods, procedures, and operating approaches for new or nuanced implementation project work with minimal oversight.
• Anticipate risks early, develop mitigation plans proactively, and oversee escalation handling for issues with project, portfolio, or strategic implications.
• Conduct current-state assessments and develop future-state recommendations that balance client needs, operational feasibility, and launch success.
• Provide expert guidance on organizational design, process optimization, implementation governance, and change management.
• Apply strong judgment in ambiguous situations, evaluate tradeoffs, and recommend solutions where precedent may be limited.
• Serve as the escalation point for strategic issues requiring executive attention or broader organizational alignment.
• Cultivate strong relationships with client executives, internal leaders, consultants, carriers, brokers, BPOs, vendors, and third-party partners.
• Influence senior internal leaders and client executives through structured recommendations, executive presence, and consultative problem-solving.
• Build lasting partnerships that extend beyond implementation and position clients as advocates and references for Included Health solutions.
• Mentor others, shape best practices, and elevate overall team performance and implementation quality.
• Operate with a high degree of autonomy, set direction with minimal oversight, and serve as a resource for others navigating complex implementation challenges.
• Exercise advanced judgment on implementation strategy, governance design, escalation handling, and organizational or process recommendations.

Senior Implementation Consultant

• Drive the deployment and adoption of advanced manufacturing and Industry 4.0 solutions that improve operational performance, product quality, and productivity across complex manufacturing environments.
• Lead cross-functional implementation efforts spanning MES, automation, OT/IT integration, and manufacturing data systems while developing scalable processes, best practices, and high-performing teams.
• Partner with customers, operations, engineering, and product stakeholders to deliver successful digital manufacturing transformations and maximize value from operational data.
• Report directly to leadership and work out of the Northford, CT location on a hybrid work schedule.

Senior Advanced Manufacturing Engineer – Digital Manufacturing Implementation

• Ensure the successful delivery of ancillary application implementations by working closely with customers, Implementation Project Managers, and internal teams
• Lead customer discovery sessions to gather, clarify, and document data migration requirements including current state, transformative work and loading
• Serve as the main point of contact, conducting meetings and providing updates throughout the onboarding process
• Own the full customer data migration lifecycle: source system analysis, data mapping, extraction, cleansing, transformation, loading, validation, and reconciliation
• Work with customers to profile legacy data, define mapping specifications, and resolve data quality issues prior to conversion
• Perform hands-on quality assurance testing after data migration, integrations, data moves or segmentation splits/combinations to ensure solutions meet defined requirements prior to go-live
• Establish repeatable AI implementation patterns, accelerators, and best practices for reuse across the Professional Services organization.

Senior Implementation Specialist

• Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization
• Develop and maintain implementation project plans, timelines, and milestone trackers
• Configure client accounts, workflow settings, and system preferences based on practice type and specialty
• Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows
• Serve as the primary client contact during implementation, managing expectations and escalating issues as needed
• Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements
• Assist clients in mapping existing workflows to platform capabilities
• Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools
• Contribute to the development of onboarding templates, training guides, and SOPs
• Track implementation metrics and flag risks or timeline delays to management proactively
• Assist RCM consulting team with gathering data requests and creating deliverables for data assessments

RCM Implementation Specialist

• Drive the development of robust engineering standards and lead the implementation of advanced automation procedures.
• Serve as a key technical expert, designing and optimizing production systems utilizing Fanuc robotics, industrial vision systems, and specialized IT network infrastructure.
• Enable the seamless, efficient, and high-quality manufacturing of Ford's next-generation battery technologies.

Controls Implementation Engineer

• Support the onboarding of new clients to the Aladdin platform
• Serve as a key liaison between clients, internal stakeholders, and client business teams
• Manage data workstreams, including scope definition and requirements gathering
• Source and reconcile data from external parties
• Leverage tools like Excel and Python for data reconciliations
• Monitor and validate production data inputs and outputs
• Investigate and resolve complex data issues; perform ad hoc analysis
• Educate clients on Aladdin data conventions and workflows
• Collaborate with business analysts and developers to improve data quality
• Contribute to innovative efforts by prototyping new solutions

Data Implementation Specialist

• Java and C# programming
• Lead and manage multiple technical initiatives, potentially on multiple projects simultaneously.
• Develop with a result-driven approach while maintaining implementation schedules.
• Participate in functional and technical requirements gathering and review
• Create, test, and correct inbound and outbound interfaces based on
• Collaborate with team members including business analysts, project managers, and customer staff
• Serve as a technical expert in implementation projects
• Contribute to the technical documentation

Implementation Consultant, Front-Office Developer, AVP

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
• Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Senior Customer Engineer, Digital Native Enterprise

• Drive Sales Velocity Through Technical Excellence
• Lead the technical work-stream in enterprise sales cycles, translating prospect goals into compelling GoodShip solutions.
• Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure.
• Transform messy, complex prospect data into polished platform use cases.
• Perform rapid root-cause analysis to resolve technical objections and keep opportunities moving forward.
• Implement data-validation processes that demonstrate GoodShip’s strength and reliability.
• Define and document technical requirements, implementation considerations, and success criteria before close.
• Build reusable demo environments and POC frameworks that improve sales efficiency.
• Serve as a trusted advisor, helping prospects confidently envision their future with GoodShip.
• Lead Implementation and Value Delivery
• Own technical continuity from contract signature through onboarding and stabilization.
• Translate pre-sale discovery and POC learnings into clear implementation roadmaps, milestones, and ownership plans.
• Partner with customers to configure workflows, integrate and validate data, and prepare solutions for production use.
• Troubleshoot technical blockers and coordinate dependencies across Customer Success, Product, and Engineering.
• Validate that the implemented solution delivers against the outcomes established during the sales process.
• Document configurations and key technical decisions to support adoption and long-term customer success.
• Identify opportunities to expand GoodShip’s value as customer needs evolve.

Implementation Manager

• Deploy the GOS Sales Squad: Partner with Commercial VPs to institutionalize GO&S participation in late-stage sales pitches, embedding a specialized "Sales Squad" into marquee enterprise deals to turn our redefined Five-Star Care into a primary selling point.
• Build Strategic Alignment: Forge strong relationships and operational governance across global commercial leadership and Global Operations and Services to ensure a "CX-first" mindset across the sales cycle.
• Govern Scope Boundaries: Standardize and govern the macro-level expectations of global Sales teams, prospects, and implementation partners regarding our operational scope of services and tier definitions.
• Ruthlessly Simplify Tier Configurations: Partner with commercial pricing and marketing teams to collapse complex legacy service offerings into unified, high-impact packages that remove market confusion.
• Serve as Executive Liaison: Act as the primary operational partner and definitive source of truth for Sales and Commercial leadership during high-value pitches, RFPs, and global go-to-market rollouts.
• Optimize Time-to-Value (TTV): Drive structural process improvements and scale automated onboarding frameworks within Global Operations to compress the timeline from contract-signing to a client's first live booking.
• Champion the Pre-Sales CX Lens: Serve as the organizational pre-sales customer expert, maintaining a deep understanding of complex market needs, tier economics, and localized global implementation trends.
• Architect Data Strategies: Establish a standardized pre-sales data reporting suite (tracking TTV, launch velocity, and custom scoping drag) to drive data-backed commercial decisions.
• Synthesize Complex Insights: Leverage a deep understanding of data, intuition, and customer feedback to rapidly extract actionable information and proactively modify the pre-sales operational roadmap.
• Enable the Commercial Engine: Empower the Sales and Customer Success organizations with scaled enablement collateral and continuous updates so they can speak transparently, accurately, and effectively about our support ecosystem.
• Define Metrics for Success: Partner with global CX and Operations leadership to define, monitor, and scale key performance metrics for the pre-sales and implementation lifecycle.
• Ensure Day-1 Excellence: Recommend and implement process optimizations that guarantee newly onboarded clients successfully meet contractually established service level agreements (SLAs) from the moment they go live.
• Protect Operational Capacity: Leverage data to speak fearlessly and confidently about operational boundaries, guiding commercial leadership on high-risk custom scoping or premature tier selling.

Director, Client Experience – Pre-Sales Experience, Implementation

• Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
• Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success.
• Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases.
• Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams.
• Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution.
• Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.

Senior Implementation Manager

• Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors
• Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable
• Perform comprehensive discovery and build robust documentation of the implementation requirements
• Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime
• Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls
• Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality
• Perform technical research to provide unique solutions for complex customer integrations
• Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs
• Provide technical mentorship, elevating team capabilities through knowledge sharing
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines.
• Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints.
• Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities.
• Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups.
• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.
• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.
• Maintain accurate and timely documentation in CRM and implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

• Independently lead end‑to‑end client implementations, including higher‑complexity or higher‑visibility accounts.
• Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
• Facilitate client and broker discussions and decision‑making related to benefit design, services, and implementation approach.
• Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
• Lead cross‑functional coordination to deliver a seamless, high‑quality implementation experience.
• Troubleshoot complex client‑specific or technical issues and drive timely resolutions with internal teams.
• Maintain strong working knowledge of products, operational capabilities, and implementation processes.
• Identify opportunities to improve implementation tools, workflows, and operational efficiency.
• Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards.
• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.
• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.
• Maintain accurate and timely documentation in implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

Implementation Manager II

• Assist in collecting and analyzing business and functional requirements to support solution development
• Document current- and future-state business processes, workflows, and system interactions
• Collaborate with cross-functional teams to identify pain points and recommend areas for improvement
• Participate in system configuration, testing, and user acceptance activities
• Support the creation of user documentation, process flows, and training materials
• Maintain project deliverables and assist in tracking milestones and timelines
• Perform basic data analysis to support solution design and post-implementation success

Implementation Specialist, Variable Ops Experience Required

• Plan and execute upload station and fleet rollouts across multiple cities and hubs
• Define rollout timelines, milestones, dependencies, and deployment sequences
• Ensure readiness across upload station hardware, connectivity interfaces, vehicle systems, and operations
• Coordinate installation, commissioning, and handover of upload station IT hardware
• Ensure site readiness including power, space, network access, and physical security
• Drive alignment between local operations, vehicle teams, vendors, and connectivity stakeholders
• Coordinate issue resolution across upload station hardware, connectivity, and operations during rollout phases

Hardware Implementation Manager

• Accountable for end-to-end client onboarding for Life, Absence, and Disability Solutions, ensuring quality execution and timely delivery
• Establishes and sustains strong relationships with customers, brokers, and key partners
• Partners with executive leadership to anticipate demand and priorities
• Leads the development and enforcement of implementation strategies, standards, and best practices
• Drives innovation in implementation management, leveraging technology
• Promotes a high standard of customer experience
• Build and develop a high-performing team

Implementation Specialist jobs in United States

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Consultant, SmartRecruiters Implementation

SaaS Implementation Specialist

Billing & Payments Implementation Consultant

Senior Implementation Consultant

Senior Advanced Manufacturing Engineer – Digital Manufacturing Implementation

Senior Implementation Specialist

RCM Implementation Specialist

Controls Implementation Engineer

Data Implementation Specialist

Implementation Consultant, Front-Office Developer, AVP

Senior Customer Engineer, Digital Native Enterprise

Implementation Manager

Director, Client Experience – Pre-Sales Experience, Implementation

Senior Implementation Manager

Senior Implementation Manager

Implementation Manager

Implementation Manager II

Implementation Specialist, Variable Ops Experience Required

Hardware Implementation Manager

AVP, Client Implementation