Senior Implementation Manager

DailyPay

Senior Implementation Manager at DailyPay implementing complex integrations for SMB & Enterprise clients. Managing projects from pre-sales support to post-launch handoff while ensuring quality deliveries.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $99,000 - $151,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex SaaS implementations and managing technical integrations with third-party vendors. Strong ability to collaborate with cross-functional teams and advocate for client needs while ensuring timely and quality delivery.

Highest-signal resume keywords

SaaS ImplementationProject ManagementClient ManagementAPI BuildsData Validation

ATS Keywords

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Hard Skills

SaaS ImplementationData ValidationUnit TestingUser Acceptance Testing (UAT)SFTP AutomationAPI BuildsTechnical DocumentationTechnical ResearchImplementation Requirements GatheringRisk Mitigation

Soft Skills

Detail-OrientedFlexibleExcellent CommunicationExcellent PresentationCollaboration

Tools & Technologies

Microsoft ExcelGoogle Suite

Industry Keywords

Client Success ManagementStakeholder ManagementOperational Loss MitigationCross-Functional CollaborationEarly Stage Products

About the role

Key responsibilities & impact

Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors
Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable
Perform comprehensive discovery and build robust documentation of the implementation requirements
Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime
Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls
Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality
Perform technical research to provide unique solutions for complex customer integrations
Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs
Provide technical mentorship, elevating team capabilities through knowledge sharing
Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, or equivalent work experience
3-5+ years of experience in Implementation of SaaS solutions or technical Client Success Manager
Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Excellent project and client management skills.
Excellent written communication and presentation skills
Experience leading data validation, unit testing, and UAT
Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
Working proficiency in Microsoft Excel and Google Suite
A strong ability to drive solutions on unknown systems, processes and workflows
Experience in early stage products, markets, and companies preferred
Occasional need to work outside of normal business hours as required to support customers may be required.

Benefits

Comp & perks

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match