Senior Implementation Consultant

Included Health

Senior Implementation Consultant at Included Health managing complex healthcare implementations and guiding client initiatives. Leading strategic governance and stakeholder engagement for successful transformational outcomes.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex SaaS implementation projects, shaping governance models, and influencing senior stakeholders. Proven ability to develop strategic onboarding and implementation strategies that align with client objectives and drive organizational success.

Highest-signal resume keywords

SaaS Implementation ExperienceTransformational Program LeadershipExecutive PresenceGovernance Model DevelopmentStakeholder Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation StrategyChange ManagementProcess OptimizationRisk MitigationCurrent-State AssessmentFuture-State RecommendationsDecision-MakingGovernance DesignOnboarding StrategyComplex Project Management

Soft Skills

Consultative Problem-SolvingRelationship BuildingMentoringStrategic GuidanceAutonomy

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HealthcareEmployee Benefits EcosystemStakeholder EngagementExecutive BriefingsSteering Committees

About the role

Key responsibilities & impact

Serve as the primary strategic advisor to client leadership teams, consultants, carriers, and key external partners throughout the implementation lifecycle.
Lead implementation readiness assessments, shape governance models, and facilitate strategic planning sessions for complex and transformational implementations.
Facilitate executive governance structures, including steering committees, executive briefings, and escalation forums.
Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk environments.
Develop and execute comprehensive onboarding and implementation strategies aligned with client business objectives and Included Health launch goals.
Lead highly complex implementation work with multiple dependencies, cross-functional workstreams, significant ambiguity, and non-standard requirements.
Determine methods, procedures, and operating approaches for new or nuanced implementation project work with minimal oversight.
Anticipate risks early, develop mitigation plans proactively, and oversee escalation handling for issues with project, portfolio, or strategic implications.
Conduct current-state assessments and develop future-state recommendations that balance client needs, operational feasibility, and launch success.
Provide expert guidance on organizational design, process optimization, implementation governance, and change management.
Apply strong judgment in ambiguous situations, evaluate tradeoffs, and recommend solutions where precedent may be limited.
Serve as the escalation point for strategic issues requiring executive attention or broader organizational alignment.
Cultivate strong relationships with client executives, internal leaders, consultants, carriers, brokers, BPOs, vendors, and third-party partners.
Influence senior internal leaders and client executives through structured recommendations, executive presence, and consultative problem-solving.
Build lasting partnerships that extend beyond implementation and position clients as advocates and references for Included Health solutions.
Mentor others, shape best practices, and elevate overall team performance and implementation quality.
Operate with a high degree of autonomy, set direction with minimal oversight, and serve as a resource for others navigating complex implementation challenges.
Exercise advanced judgment on implementation strategy, governance design, escalation handling, and organizational or process recommendations.

Requirements

What you’ll need

7+ years of SaaS implementation experience.
5+ years leading transformational programs or highly complex implementations.
Bachelor’s degree required.
Demonstrated experience in healthcare and/or the employee benefits ecosystem.
Proven track record working with senior stakeholders, carriers, benefits administrators, consultants, and brokers.
Proven executive presence and the ability to lead complex client engagements with a high degree of autonomy.
Ability to lead highly complex, high-visibility, or transformational implementations with significant ambiguity, broader organizational impact, and executive stakeholder involvement.
Ability to shape governance models and implementation approaches for nuanced client environments.
Ability to influence senior internal leaders, client executives, and key external partners through executive presence, strategic guidance, and consultative leadership.

Benefits

Comp & perks

Included Health is an Equal Opportunity Employer
Considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
Assessments in accordance with the San Francisco Fair Chance Ordinance
Assessments in accordance with the Los Angeles County Fair Chance Ordinance
California law