Included Health

Procurement

• Rebuild and lead a more effective procurement and accounts payable operation
• Own the future-state procurement operating model, strengthen position in contract negotiations
• Help create a process that gives the business speed and flexibility while still protecting Included Health through the right controls, routing, and governance
• Separate strategic sourcing and contract strategy from day-to-day purchasing administration
• Provide oversight and support for the accounts payable function
• Partner closely with Finance, Accounting/AP, Legal, IT/Security, and business owners
• Oversee the teammate supporting procurement operations
• Help the AP team solve issues, improve coordination across the organization, and remove friction in the invoice-to-pay process
• Drive improvements to the invoice-to-pay process, including automation opportunities within Workday
• Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through
• Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, and invoice processing
• Lead change management and training for business owners regarding procurement policy and accountability
• Identify savings, consolidation, and process improvement opportunities

Senior Manager, Procurement, Accounts Payable

Data Analyst

• Manage the end-to-end PG lifecycle for a portfolio of strategic accounts, including performance monitoring, metric validation, and tracking contract commitments.
• Act as a core subject matter expert for custom Performance Guarantees, partnering with Data Engineering to maintain specialized data pipelines and collaborating with Sales and Customer Success (CS) to track contract execution.
• Provide structured quarterly reporting and variance analyses on PG performance to help leadership monitor and mitigate financial risk.
• Support RFPs and renewals by performing scenario modeling, risk quantification, and data-driven feasibility assessments for non-standard client requests.
• Participate in client-facing discussions as the technical lead to explain performance variances, resolve complex calculation disputes, and clearly articulate Included Health’s value proposition as it relates to PGs.
• Execute recovery analytics to identify, quantify, and track the impact of interventions intended to minimize financial payouts.
• Contribute to the PG governance framework by enforcing data validation practices, operationalizing processes for non-standard requests, and documenting lessons learned from failed PGs.
• Manage accrual and payout analytics, building reconciliation dashboards and variance analyses to support Revenue Accounting and FP&A during quarterly close.
• Partner proactively with Customer Success teams to identify opportunities to manage high-risk payouts and execute timely recovery actions.
• Develop and maintain optimized SQL queries, automated dashboards (Looker), and source-of-truth datasets specifically for specialized strategic account PGs.
• Maintain PG-related data structures within Salesforce CRM in partnership with Client Operations.
• Perform deep-dive root cause analyses of PG misses and data defects to identify operational failures, collaborating with technical and clinical teams to implement preventive measures.
• Work independently to self-manage goals while effectively multitasking across multiple high-priority client workstreams.

Senior Data Analyst, Performance Guarantees

Manager

• Own the day-to-day work to identify, evaluate, contract, and integrate external partners that accelerate Value (ie impact on Total Cost of Care) and Growth for Included Health.
• Support the execution of our long-term partnership strategy in helping to shape the future growth path of the organization.

Partnership Strategy – Integration Manager

• Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Coordinate necessary resources that holistically address members' problems, whether clinical or social

Nurse Care Manager, Adult

Data Scientist

• Drive insight generation for complex projects both independently and in collaboration with cross-functional teams.
• Develop models of cost and quality in support of our navigation and match services
• Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs.
• Develop a deep understanding of how our products are being used and identify opportunities to better serve our members’ needs.
• Prototype novel approaches to measuring or inferring product and business performance.
• Scale our impact so we can bring our services to more people in need.

Data Scientist II

• Serve as the team's primary Workday reporting subject matter expert - owning the development of custom reports, calculated fields, dashboards, and scheduling.
• Enable cross-functional teams to access Workday data at an appropriate level of detail through scalable solutions.
• Manage the People Analytics service desk, triaging and fulfilling data requests from across the organization while looking for ways to handle them more efficiently through self-service, AI, or automation.
• Consult with department leaders to build and deliver data-driven recommendations.
• Conduct statistical analyses combining several sources of data to gain insights on human capital such as retention metrics.
• Ensure the proper maintenance and documentation of data sources, sensitive information, and processes.

Senior People Data Analyst

Operations

• Own and evolve the Talent Acquisition systems roadmap across ATS, sourcing tools, scheduling solutions, analytics, and workflow automation.
• Ensure our systems are configured to scale, integrate cleanly, and support a high-quality recruiter, hiring manager, and candidate experience.
• Move our function beyond tool administration and toward thoughtful systems architecture.
• Identify, pilot, and scale AI and automation opportunities across the recruiting lifecycle.
• Push the team to challenge legacy ways of working and rethink manual processes through technology.
• Translate recruiter pain points into practical solutions that improve speed, quality, and consistency.
• Evaluate when to purchase external tools versus build lighter-weight internal solutions or workflows.
• Lead vendor assessments with a strong lens on ROI, usability, security, integration, and long-term fit.
• Make clear recommendations on what to keep, optimize, consolidate, or sunset across the TA tech stack.
• Drive initiatives that reduce administrative burden and increase recruiter capacity.
• Partner with recruiting leaders to identify where friction exists in the funnel and solve for it at the systems or workflow level.
• Focus particularly on areas where automation can unlock scale, improve service levels, and reduce rework.
• Serve as the primary Talent Acquisition Operations partner to teams such as HR Operations, IT, Security, Procurement, Finance, and Legal.
• Lead cross-functional change management for systems, process, and tooling decisions.
• Help shape what Talent Operations should own in the future and how work should be structured across the team.
• Coach and develop talent operations team members while creating clear ownership, priorities, and accountability.

Manager, Talent Operations

Digital Marketing

• Own day-to-day management of Included Health’s marketing site in partnership with the Web Experience & Platform team — updating pages, publishing content, and ensuring brand accuracy and quality across templates and modules. Collaborate with developers and platform owners to implement and iterate on scalable page templates, components, and content models.
• Lead strategy, creation, and optimization of campaign and product landing pages that support integrated campaigns across web, email, social, and paid media. Collaborate with copywriters and designers to translate campaign briefs into pixel-perfect digital experiences.
• Run an ongoing test-and-learn program for landing pages and email programs to improve key funnel metrics such as CTR, form completion rate, and demo requests.
• Ensure content on our owned channels is optimized to influence and represent the Included Health brand across search engines and large language models.
• Partner with Marketing Operations to define and track core digital KPIs across web and email, such as organic and campaign traffic, session duration, on-page engagement, conversion rates, and contribution to pipeline.
• Work closely with cross-functional teams to understand project requirements, contribute innovative ideas during brainstorming sessions, and deliver designs that meet business objectives while enhancing Included Health's digital storytelling and brand presence.
• Stay current on evolving digital trends, web technologies, and demand generation concepts; proactively recommend changes to keep Included Health’s digital brand experience modern and competitive.

Digital Brand Manager, B2B Growth

Director

• Serve as a strategic thought partner to sales and client teams on key pursuits, renewals, and expansions.
• Diagnose client needs by synthesizing benefits design, population data, current vendors, and performance into a clear problem statement and strategy.
• Develop APD proposals that align our capabilities with client goals, including benefit design changes, contribution strategies, and integration with navigation and virtual care.
• Stay current on industry trends, competitors, and consultant perspectives to inform solution positioning and counter competitive threats.
• Help build crisp, persuasive narratives and provided input for visual materials (e.g., pitch decks, RFP responses, executive briefs) that tell a compelling story from problem to impact.
• Translate technical or clinical concepts into clear, executive-ready language for HR, benefits leaders, and consultants.
• Tailor solution messaging for different audiences (C-Suite, consultants, HR/benefits teams, procurement).
• Partner with Sales on pursuit strategy, including win themes, competitive differentiation, and stakeholder mapping.
• Support RFP solutioning, including crafting responses for solution design, implementation, member experience, and measurement.
• Help with financial models and business cases (e.g., ROI, savings, adoption scenarios) in partnership with Analytics and Finance.
• Join key client and consultant meetings to present solutions, handle strategic questions, and build credibility as a trusted advisor.
• Act as a bridge between field and product, providing structured feedback on market needs, gaps, and future opportunities.
• Collaborate with Implementation, Operations, Clinical, and Member Experience teams to ensure solutions are feasible, scalable, and aligned with delivery capabilities.
• Contribute to playbooks, templates, and best practices that uplevel our go-to-market and solutioning discipline across the organization.
• Develop and refine APD-specific frameworks, POVs, and tools that help clients and consultants better understand value drivers such as member affordability, utilization steering, total cost of care, and vendor ecosystem interactions.
• Help train and coach sales and client teams on new offerings, positioning, and solution stories.
• Continuously improve processes for how we qualify opportunities, design solutions, and bring them to market.

Alternative Plan Design Director

Medical Director

• External Representation: Represent Included Health at conferences, seminars, and industry events, showcasing our expertise in clinical navigation, virtual care, care management, and fostering connections with potential clients and partners.
• Educational Sessions: Develop and deliver engaging educational sessions aimed at healthcare professionals, clients, and the general public on pertinent topics related to general health and well-being.
• Sales Support: Collaborate with the sales team to highlight the value of our clinical services during client meetings, contributing to upsell opportunities and enhancing client satisfaction.
• Client Engagement: Work closely with current clients to understand their general health management needs, provide strategic guidance, and address any issues or concerns promptly and effectively.
• Implementation Support: Contribute to the development and implementation strategies for our new clients who will be launching services such as clinical navigation, virtual care, care management, All-Included Care (AIC), and/or utilization management (UM).
• Escalation Support: Assist in managing escalations from clients, providing timely intervention, and collaborating with internal teams to resolve issues efficiently and satisfactorily.
• Patient Care: Ability to deliver clinical navigation services and/or virtual care as needed.
• Other duties as assigned

Associate Medical Director – Clinical Affairs

Full-stack Engineer

• Work with product, design, and clinical staff, to understand stakeholder needs and build services and features to help deliver care.
• Own your work, from inception of ideas, to use in production.
• Write and maintain well tested code across multiple services.
• Help build and maintain metrics, monitoring, performance, and security of the systems we own.
• Build foundational data models that afford flexibility and operational visibility

Senior Software Engineer, Fullstack

• Responsible for interviewing, hiring, and onboarding new team members.
• Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles.
• Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values.
• Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings.
• Accountable for meeting team objectives, goals, and service standards.
• Monitor workflow performance to ensure the team is meeting clinician and patient needs.
• Serve as an escalation point for workflow questions/clarifications and complex cases.
• Foster a culture of accountability, continuous learning, and professional growth within the team.
• Drive team engagement and retention.
• Review and adjust daily staffing levels and assignments based on workload.

Manager, Virtual Clinical Support – RN

• Provide clinical leadership and oversight for behavioral health care management programs across adult and pediatric populations.
• Ensure behavioral health interventions are evidence-based, measurement-driven (e.g., PHQ-9, GAD-7, PROMIS), and aligned with value-based care goals.
• Serve as a subject matter expert for complex behavioral health cases, including severe mental illness, inpatient and post-acute behavioral health transitions, crisis intervention, and high-utilization members.
• Partner with senior leadership to build & operationalize the CCM behavioral health strategy, specialty care pathways, and program enhancements.
• Directly manage and develop a team of behavioral health clinicians, providing coaching, mentorship, and performance management.
• Foster psychological safety, clinical excellence, and accountability within a virtual care environment.
• Lead onboarding, training, and ongoing clinical education to ensure consistency, quality, and confidence across the team.
• Identify skill gaps and partner with leadership to design targeted training and upskilling initiatives.
• Oversee day-to-day behavioral health operations, including workload distribution, caseload equity, staffing alignment, and workflow optimization.
• Ensure timely access to care, appropriate triage, and escalation for high-risk behavioral health cases.
• Collaborate cross-functionally with Utilization Management, Navigation, Product, Clinical Affairs, and Quality teams to ensure integrated, closed-loop care delivery.
• Ensure adherence to clinical standards, regulatory requirements, and professional practice guidelines for behavioral health care.
• Monitor quality metrics, audit results, and client performance indicators; lead corrective actions and continuous improvement initiatives.
• Partner with Quality and Compliance teams to mitigate clinical risk and support audit readiness.
• Track and analyze behavioral health performance metrics, including engagement, outcomes, utilization impact, and quality scores.
• Use data to inform staffing decisions, workflow refinements, and care model enhancements.
• Prepare and present performance insights to senior leadership and client stakeholders as needed.

Behavioral Health Care Management Manager

Artificial Intelligence

• AI clinical tool validation and LLM strengthening
• Lead pre-deployment validation
• Produce model cards/transparency (intended use, limits, monitoring, rollback).
• Partner on data quality (provenance, representativeness, refresh cadence, privacy).
• Build LLM evaluation datasets/gold standards; run clinical red-teams and prompt testing; refine prompts/guardrails; assess RAG fidelity.
• Clinical-in-the-loop enablement: Train clinicians to oversee AI tools and adjudicate exceptions; create SOPs/checklists/escalations for LLM use.
• Collaborate with engineering and product, security, compliance, legal, care and service line leaders.
• AI governance and policy: Administer clinical AI governance (ethics, safety, regulatory, privacy, change control, documentation) in partnership with the Patient Safety Officer
• Define clinical use criteria and human-in-the-loop guardrails;
• Maintain governance artifacts (charter, SOPs, decision logs) and audit readiness.
• Quality and patient safety: Support clinical QA; URAC/NCQA activities; policy/standards/rubrics management.
• Lead/participate in event detection, RCA/FMEA, CAPA; education (CME/CE, targeted training).
• Support client/payer audits, RFPs, VBC metrics (HEDIS, MIPS), implementations, and escalations, grievances/appeals.
• Lead and/or support cross-functional efforts to analyze clinical quality performance data, identify improvement opportunities, and translate value-based care insights into health plan design enhancements that optimize outcomes, member experience, and cost efficiency.
• Conduct ongoing assessments of clinical services, applying continuous improvement and evidence-based methodologies to ensure service effectiveness, measurable patient outcomes, and alignment with organizational quality standards.

AI Associate – MD

Bilingual

• Answer inbound calls from English and Spanish-speaking members respectfully and empathetically, using clear, plain language.
• Address a broad range of member needs, including explaining benefits coverage, cost-sharing concepts, finding and confirming in-network providers, updating account information, and providing status updates.
• Connect members to available programs by guiding them through standard enrollment or scheduling steps.
• Resolve clearly defined questions end-to-end using established workflows and scripting, while educating members to reduce future confusion and repeat contacts.
• Navigate Included Health systems, knowledge bases, and carrier portals to research questions and identify the right next step.
• Accurately document interactions and follow-up actions, ensuring clear, concise notes that enable continuity of care across the team.
• Meet or exceed expectations for quality audits and member satisfaction, while articulating Included Health’s mission and commitment to reducing friction in healthcare.