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Referral Support Advocate
Included HealthReferral Support Advocate assisting in finding high-quality healthcare providers for members. Working with the Care Team to ensure members receive the best possible care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills, with a focus on accurate data collection and entry. Capable of thriving in fast-paced environments while maintaining attention to detail and adaptability to process changes.
Highest-signal resume keywords
Verbal Communication SkillsWritten Communication SkillsData Collection and EntryOrganizational SkillsAdaptability in Fast-Paced Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Problem SolvingAttention to DetailCollaborationSense of Humor
Tools & Technologies
Google AppsCRM Systems
Industry Keywords
Concierge ReferralsService Level AgreementsMember Care AdvocatesHealth Care JourneyContinuous Improvement
About the role
Key responsibilities & impact- Understanding and completing all affiliated tasks with Concierge Referrals. Your daily duties will include; understanding members’ preferences and finding and presenting high quality providers
- Work with a scheduling team to schedule appointments on the member’s behalf, and ensure the member is supported through their health care journey.
- Balance velocity and quality performance targets while delighting your members
- Understands and meets (or exceeds) all service level agreements
- Be extremely detail oriented. You will be expected to gather accurate data and information from provider offices; including new patient availability, insurance contracts, conditions treated and more
- Ability to work in a fast-paced environment that is subject to rapid change.
- Demonstrate problem solving, open and clear communication, and good judgment to appropriately manage your responsibilities.
- Work with our Records Team to assist members in collecting their records to forward to their new providers
- Collaborate with peers within the Member Care Advocates, Records Specialist, Clinical, Quality and Training teams
- Have a focus on and drive continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
- Continue to grow and create value within the role to leverage and improve upon the skills you already have, to take on new responsibilities, to build subject matter expertise and to experience different types of thought leadership
- Discuss additional benefits offered to Included Health members and connect them with appropriate departments
Requirements
What you’ll need- Great verbal communication skills. You will need to be able to explain our services to provider offices, verify office availability and determine scheduling requirements.
- Great written communication skills. You will need to communicate with our broader team in concise and informative messages.
- Confident in asking questions and comfortable in raising your hand when you need help. Lost time can directly impact lives.
- Pay attention to the little details – they matter
- Perform accurate data collection and entry
- Demonstrate adaptability with process changes in fast-paced and ambiguous environments
- Be comfortable performing internet searches
- Ability to troubleshoot basic technical issues
- Be proficient with common office software – Google Apps, CRM systems, etc.
- Demonstrate strong organizational skills
- Have a sense of humor, and like to have fun. We work hard. So we like to laugh a lot too.