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RCM Implementation Specialist
Ovation HealthcareRevenue Cycle Implementation Specialist responsible for onboarding clients to RCM platform and ensuring successful configuration. Leading client engagements, training sessions, and providing implementation support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and implementation for RCM platforms, with a strong focus on project management, training, and healthcare revenue cycle processes. Proficient in configuring client accounts and workflows while maintaining effective communication with clients and internal teams.
Highest-signal resume keywords
Client-Facing ImplementationHealthcare Revenue CycleProject ManagementTraining and DevelopmentCPT/ICD-10 Coding Basics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RCM FundamentalsClaim LifecycleERA/EOB ProcessingDenial ManagementImplementation Project PlansWorkflow ConfigurationMetrics TrackingData AssessmentSOP DevelopmentMilestone Tracking
Soft Skills
Client Relationship ManagementExpectation ManagementIssue EscalationCollaborationCommunication
Tools & Technologies
Project Management ToolsCRM Tools
Industry Keywords
Medical BillingPractice ManagementOnboardingTraining SessionsHealthcare
About the role
Key responsibilities & impact- Lead end-to-end client onboarding for new RCM platform deployments, from kickoff through go-live and early stabilization
- Develop and maintain implementation project plans, timelines, and milestone trackers
- Configure client accounts, workflow settings, and system preferences based on practice type and specialty
- Conduct training sessions (virtual and on-site) for clinical and administrative staff on RCM platform features and billing workflows
- Serve as the primary client contact during implementation, managing expectations and escalating issues as needed
- Coordinate with internal teams (product, support, coding, credentialing) to resolve client-specific setup requirements
- Assist clients in mapping existing workflows to platform capabilities
- Maintain accurate project documentation, meeting notes, and client-facing resources in project management and CRM tools
- Contribute to the development of onboarding templates, training guides, and SOPs
- Track implementation metrics and flag risks or timeline delays to management proactively
- Assist RCM consulting team with gathering data requests and creating deliverables for data assessments
Requirements
What you’ll need- Bachelor's degree in business administration, Human Resources, or related field preferred
- Minimum of 3-5 years’ experience in healthcare revenue cycle, medical billing, or practice management
- 3+ years of experience in client-facing implementation, onboarding, or training role
- Working knowledge of RCM fundamentals: CPT/ICD-10 coding basics, claim lifecycle, ERA/EOB processing, and denial management
Benefits
Comp & perks- Remote work
- Professional development opportunities
- Onboarding and training support