Ovation Healthcare

Communications

• Monitors, maintains, and installs the telecommunications infrastructure and voice network components
• Manage planning, designing, and implementation of MACS (moves, adds, & changes)
• Troubleshooting, monitoring, and maintaining telecommunications infrastructure for voice, VoIP, and Call Centers
• Serves as a knowledge source for other team members
• Prepares assessments and troubleshooting aimed at resolving technical issues with respect to voice network and telephony systems in a timely manner.
• Services as a technical expert for project teams and develop implementation plan for projects requiring telecommunication services by meeting with stakeholders and project to understand their requirements.
• Plans, designs, estimate costs, performs installation, and documents MACS by meeting with stakeholders and analyzing floor plans, programming guides, and/or technical specifications.
• Corresponds, maintains, monitors, and performs voice network configuration changes of various voice infrastructure equipment & network
• Collaborates with voice network architects on VoIP network optimization based on technical subject matter expertise.
• Logs and follows up on service provider trouble tickets.
• Supports other departments on telecommunication issues by providing guidance through escalated or complex workplace problems
• Serves as subject matter expert and mentors junior members of team related to telephony infrastructure and technologies.

Telecommunications Engineer III

• Maintain and install telecommunications infrastructure and voice network components, ensuring reliable and efficient communication systems.
• Plan, design, and implement Moves, Adds, and Changes (MACs) within the telephony environment, following established procedures and minimizing service disruptions.
• Troubleshoot and resolve technical issues in voice networks, diagnosing problems such as signal loss, faulty wiring, or system misconfigurations.
• Review telecommunications designs, estimate costs, and collaborate with stakeholders to analyze floor plans, programming guides, and technical specifications for MAC implementations.
• Install and document MACs accurately, maintaining up-to-date records of telephony system changes and configurations.
• Prepare and implement voice network configuration changes using Command Line Interface (CLI) and Graphical User Interface (GUI) tools to optimize system performance.
• Participate in on-call rotations to provide timely support for off-hours telecommunications incidents and emergencies.
• Collaborate with voice network architects and other IT teams to support and optimize VoIP network functionality.
• Log, track, and follow up on service provider trouble tickets, ensuring prompt resolution and vendor accountability.
• Manage vendor performance to ensure contractual obligations and service quality standards are met.
• Provide training and support to end users on VoIP-related devices, software, and peripherals to enhance user proficiency and satisfaction.

Telecommunications Engineer II

Bilingual

• Efficiently handle 75+ inbound and outbound calls daily
• Conduct daily collections on patient account balances
• Review patient accounts for billing accuracy
• Access and update internal and external software to retrieve, input, or modify account information
• Proactively follow up with patients
• Maintain detailed records of patient interactions
• Focus on providing high-quality customer service

Bilingual Patient Account Resolution Specialist

Manager

• Lead implementation of new clients as it relates to contractual engagements in the pharmacy space.
• Develop and maintain documentation of client and vendor performance for key metrics
• As assigned, track identified contract alignment opportunities and coordinate with vendor partners to reach appropriate resolution
• Lead coordination of and assist in conducting pharmacy and/or supply chain assessments as needed.
• Establishes and monitors key data and metrics to ensure successful implementation of services.
• Collaborate with other internal stakeholders to identify, track, and analyze financial data for assigned engagements.
• Directs multiple projects and tasks in a fast-paced environment.
• Provides leadership in the area of expense management and clinical alignment to contribute to client’s success within assigned areas.
• Responsible for managing customer expectations, delivering cost savings throughout alignment according to estimated timelines, utilizing customer participation in the process to achieve goals and objectives.
• Collaborates with organizations to track and analyze financial data important to their organization.
• Develops standardized documents, processes, and calculations for use by the team to quantify savings solutions.
• As assigned, provide direct oversight for specific client projects including the formulation, implementation, and measurement of success for that specific engagement.

Manager, Pharmacy Services

Director

• Oversees and coordinates to direct, manage, and improve operations of several RCM processes.
• Identifying opportunities to improve efficiency and overall process improvement.
• Build successful working relationships with Leadership and Peers.
• Supervises multiple Managers and provides guidance and mentoring.
• Recommends and establishes changes to policies or processes that will improve the revenue cycle.
• Provides direction and development support to ensure strategic objectives are met.
• Works collaboratively with the Revenue Cycle teams to implement best practices.
• Provide oversight of billing, claims, and follow-up items related to operations.
• Analyzes efficiencies and provides feedback for improvements in operations.
• Establishes and maintains strong working relationships with Revenue Cycle leaders.

Director, Revenue Cycle Management

Account Manager

• The liaison between the client and all other personnel in the department
• Help maintain existing business with current clients, grow business relationships, and assist in bringing new clients on board
• Responding to client requests, resolving client concerns, and understanding client needs
• Building positive and productive relationships with clients
• Create quarterly and monthly departmental reports to analyze if practice goals are met
• Facilitate all analytical requests from the client and determine if IT assistance is necessary to deliver the analysis
• Frequently review the client’s revenue to ensure client expectations are met and identify trends

Senior Client Account Representative

Vice President

• Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations.
• Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Articulates in writing plans with client deliverables, timelines and formal tracking process.
• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Responsible for influencing change related to the key functions of Revenue Cycle.
• Leads initiatives to resolve problematic trends and process questions to resolve difficult account issues as needed.
• Manages meetings with client leadership for metric, performance and review.
• Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
• Oversees the daily results of client metrics.

SVP, Revenue Cycle Management

• Lead all back-end revenue cycle functions billing, collections, denials, and revenue integrity across the hospital
• Oversee the coding teams for both the hospital and the clinics
• Drive modernization of billing platforms and front-end digital tools
• Lead optimization of EHR and RCM systems that are newly implemented to enhance accuracy, automation, and reporting
• Implement dashboards and performance tracking systems to monitor KPIs such as A/R days, denial rates, net revenue realization, Medicaid eligibility conversion, and patient collections
• Proactively manage financial risk in a challenging payer mix
• Lead the centralization of revenue cycle functions into a high-performing, scalable CBO model
• Streamline workflows and resource allocation across geographically dispersed, multi-service facilities
• Serve as a key partner to the CFO and executive team in aligning revenue cycle strategy with system-wide financial goals
• Support payer contracting strategy with the client managed care team
• Build and lead a strong revenue cycle leadership team
• Recruit and retain top talent in rural markets while fostering a culture of accountability, innovation, and mission alignment

VP, Revenue Cycle Management

• Serve as the point of contact for assigned clients, coders, and other stakeholders.
• Manage both on and offshore coding resources, including payroll and task assignment.
• Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.
• Assist in developing and growing coding services, including recruiting and hiring staff.
• Perform or oversee coding, quality reviews, and other middle revenue cycle services.
• Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.
• Prepare and provide weekly reports to appropriate internal and external stakeholders.
• Prepare business status reports and present them to clients.
• Ensure proper alignment of coding staff based on project scope and goals.
• Mentor and train internal coding staff.
• Create, maintain, and enforce standard operating procedures for the department.

Manager, Coding

Accounts Receivable

• Follow-up with insurance payers on outstanding claims
• Break down obstacles to payment and accelerate cash collections
• Responsible for follow-up and collecting on accounts in assigned inventory
• Utilizes experience and follow-up strategies and tools to resolve claims and obtain payment
• Escalates unpaid claims to payer claims supervisor as appropriate
• Documents client’s host system utilizing the 5 W’s framework
• Writes first and second level appeals of all denials
• Maintains client and/or position specific daily productivity and quality expectations
• Researches and analyzes any correspondence received related to assigned accounts

Accounts Receivable Specialist

• Manage the day-to-day activities of the staff supervised on site or remotely
• Focus the team’s efforts and ensure diligent team follow-up
• Leadership capabilities such as answering relevant questions, setting goals, allocation of resources, monitoring, trending of AR and staff accountability
• Hands-on training of staff is a key element of this role
• Monitor the status of outstanding patient accounts, identifying and resolving billing errors and claim denials
• Conduct weekly team meetings driving revenue cycle performance needs and continued training
• Maintain and track SOP’s and process improvement processes
• Conduct thorough reviews of patient accounts to ensure accuracy of billing codes, patient demographics, and insurance information
• Implement strategies to improve collection rates and reduce outstanding accounts receivable
• Follow up on complex payer trends, communicate with Management the volume and specific issue along with researched payer specific guidelines
• Generate regular reports on team performance, including key metrics performance, data to identify potential issues and develop solutions to improve efficiency and revenue cycle management working with Management and escalate trends to Management
• Mentor and monitor team performance against key metrics goals and monthly collection goals, reduced denials, and productivity met 95% or better
• Identify areas for improvement and implement action plan to resolve payer and denial challenges
• Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence
• Overseeing daily billing and collections for all AR financial classes

Manager, Accounts Receivable

Strategy

• Lead the planning, execution, and monitoring of strategic initiatives with a focus on RCM and operational performance improvement
• Partner with senior executives and functional leaders to design and deliver strategic projects that align with organizational priorities
• Develop high-quality deliverables including executive presentations, business cases, financial models, and analytics dashboards
• Translate data and operational insights into clear, compelling stories to support decision-making at the C-suite and Board level
• Provide structured project management support, including scope definition, workplan development, progress tracking, and risk management
• Foster collaboration across cross-functional teams to ensure timely and successful execution of strategic initiatives
• Support organizational strategy development through market research, benchmarking, and analysis of emerging trends in healthcare and RCM
• Act as a thought partner to leaders, providing insights and recommendations to improve organizational performance and drive results
• Represent Ovation Healthcare with clients and stakeholders, demonstrating professionalism and strong relationship management skills

Director of RCM Strategic Initiatives

• Manage the day-to-day activities of the staff supervised
• Implement strategies to improve collection rates
• Conduct thorough reviews of patient accounts to ensure accuracy of billing codes
• Generate regular reports on team performance
• Mentor and monitor team performance against key metrics goals

Accounts Receivable Manager

Cloud Engineer

• The Cloud Engineer Senior manages the design and up-keep of the organization's cloud-based systems to ensure the organization can operate efficiently and safely.
• Hybrid (Greensboro, NC) - on site as business needs dictate.
• Manages the projects and development initiatives for the organization's cloud architecture on IaaS and PaaS platforms.
• Ensures the implementation of cloud solutions are implemented properly and efficiently given the organization's current needs.
• Reviews cloud hardware, software, and applications to ensure data is secure and that security management and privacy requirements are incorporated.
• Reviews cloud infrastructure data tests using specialized infrastructure tools, techniques, and technologies in order to successfully support multiple cloud platforms.
• Provides guidance for resolving complex cloud infrastructure vulnerabilities for the team.
• Remains up to date about new cloud products, technology, and best practices.
• Manages the development, support, and documentation related to Disaster Recovery efforts for hybrid cloud workloads.
• Ensures the enforcement of standards and best practices to provide efficient and cost-effective cloud solutions.
• Interacts with other IT teams and/or project teams to provide support, implementation, and design recommendations for cloud workloads.
• On call rotation required
• Performs other duties as reasonably required or assigned.

Senior Cloud Engineer

IT Support

• Hybrid role - in Brentwood, TN office 2-3 days per week required.
• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Document and track issues using a ticketing system.
• Assist with management of onsite and remote stock and inventory.
• Assist with the setup and configuration of computer systems and applications.
• Collaborate with other IT team members to resolve complex issues.
• Other duties as assigned.

IT Help Desk Specialist

Designer

• Summary: The Instructional Designer II is responsible for supporting the design and delivery of software training programs within the Information & Technology Services (ITS) department.
• Under moderate supervision, this role assists in creating and maintaining training materials, developing educational content, and coordinating basic training sessions for various software applications.
• Works closely with team members and stakeholders to ensure training meets the needs of end users and is aligned with the organization’s goals.
• Helps maintain and configure training environments, ensuring consistency with production systems.
• Addresses training-related service tickets and user requests, contributing to the overall success of the training programs.
• Role involves combination of classroom, online, and blended learning approaches.
• Participates in projects to understand workflows, report out training updates and document project details.
• Job Duties: Support the design and delivery of Epic training programs and other software within ITS under moderate supervision.
• Assist in creating and maintaining training materials and developing educational content.
• Coordinate basic training sessions for various software applications.
• Collaborate with team members and stakeholders to ensure training meets end-user needs and aligns with organizational goals.
• Help maintain and configure training environments to ensure consistency with production systems.
• Address training-related service tickets and user requests.
• Contribute to the success of training programs using classroom, online, and blended learning methods.
• Participate in projects to understand workflows, report training updates, and document project details.
• Additional responsibilities may be assigned as required to support the organization's goals.
• Job Specific Competencies: Instructional Design Proficiency - Ability to apply instructional design models (e.g., ADDIE, SAM) to create structured, learner-focused content that supports knowledge retention and skill development.
• Training Material Development - Competence in independently developing and maintaining effective training materials, including presentations, guides, videos, eLearning modules, and assessments.
• Blended Learning Facilitation - Skill in delivering training using a variety of methods—classroom, online, and blended formats—to suit diverse learning needs and environments.
• Software Application Knowledge - Familiarity with Epic and other enterprise-level software applications, with the ability to translate complex workflows into user-friendly training content.
• Training Environment Configuration - Ability to assist with configuring and maintaining training environments that reflect production systems for practice, demonstration, and instruction.
• Workflow Understanding & Analysis - Skill in participating in project discussions to understand user workflows and translate those into relevant and accurate training content.
• Project Documentation & Reporting - Ability to track and document training progress, report updates to project teams, and contribute to documentation related to training deliverables.
• Learning Management System (LMS) Support - Experience in uploading and organizing learning content in an LMS, and generating completion reports or metrics as needed.
• Customer Service & Ticket Management - Responsiveness in addressing training-related service tickets and end-user support requests, ensuring positive learner experiences.
• Stakeholder Collaboration - Strong collaboration skills to gather input from SMEs and end users, aligning training with operational goals and project timelines.
• Communication Skills - Clear and professional written and verbal communication used in content creation, end-user interaction, and team collaboration.
• Digital Content Tools Proficiency - Working knowledge of instructional design tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and familiarity with multimedia design principles.
• Continuous Improvement Mindset - Commitment to refining training content and approaches based on feedback, evolving technology, and organizational changes.
• Education & Experience Bachelor's degree or equivalent experience in relevant field
• Required: 2 years experience
• Preferred: EpicCare Inpatient Clin Doc experience, Inpatient Documentation experience.
• Certifications & Licensure Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.
• Epic Instructional Designer must satisfactorily complete required Epic credentialing.
• If certification is required it must be maintained.
• Core Competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; and responds well to questions.
• Written Communication - Able to read and interpret written information.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Adheres to Ovation Healthcare Values, Code of Conduct and Employee Handbook.
• Completes all yearly education in a timely manner.
• Keeps certification and/licensure required for position up-to-date with no expiration.
• Working Conditions and Physical Requirements: Reliable high-speed internet connection is required for all remote/hybrid positions.
• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations

Epic Instructional Designer, Inpatient ClinDoc

• The Client Engagement Team serves as the principal executive contact with Ovation Healthcare’s Supply Chain members.
• The Client Engagement Manager is responsible for working with the members, specifically the C-Suite, Executive Leadership, and Supply Chain team within the facility to drive value and savings to enhance their performance, as well as expanding Ovation Healthcare’s footprint with the member and driving growth.
• The Client Engagement Manager establishes and maintains professional business relationships, expedites the utilization of Ovation Healthcare contracts and offerings by the members.
• The Client Engagement Manager serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly for the purpose of helping them achieve savings, improving performance, promoting standardization, and eliminating waste in the Supply Chain function and other key areas of their enterprise.
• The Client Engagement Manager has leadership responsibility to develop and maintain a robust account plan and executing against that plan to identify opportunities for his/her accounts to improve operational and financial performance.
• The Client Engagement Manager effectively utilizes various data and analytics tools and reports to analyze and present key opportunities to the member(s) s/he supports, as well as summarizing and presenting savings results and other key information to the member(s).
• The Client Engagement Manager works to coordinate Ovation Healthcare resources to ensure that Ovation Healthcare members are supported as effectively as possible, experiencing superior service that results retention, as well as advocacy and promotion of Ovation Healthcare to prospective members.
• This high profile and professional position may be home-based or office-based, depending on location of account assignments.
• Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities.
• The ability to travel up to 50%, including overnight travel, is required for the role.