Ovation Healthcare

Consultant

• Own strategic client relationships and ensuring delivery excellence
• Analyze and deliver monthly and quarterly analytics reports
• Provide clients with actionable insights and proactive issue resolution
• Lead clients through shared problem-solving and decision-making
• Communicate a clear vision for client success

Principal, RCM Client Consultant

Medical Billing and Coding

• The Inpatient Coder will be responsible for reviewing hospital patient medical records and assigning accurate diagnostic or procedural codes (ICD-10-CM/PCS, DRGs) to ensure proper reimbursement, accurate data for reporting, and compliance with healthcare regulations.
• Apply appropriate coding classification standards and guidelines to medical record documentation for accurate coding.
• Submit necessary provider queries to resolve documentation discrepancies.
• Perform quality assessment of records, including verification of medical record documentation.
• Responsible for researching errors or missing documentation from medical records to provide accurate coding processes.
• Abstracts and assigns the appropriate ICD-10-CM/PCS codes for all diagnoses and procedures performed in the outpatient and inpatient settings as applicable.

Coder, Inpatient

Analyst

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Maintain skills by attending related training and performing research.
• Identify and suggest possible improvements on procedures.

IT Service Desk Analyst

Engineer

• Performs hands-on vulnerability remediation, patching, upgrades, and secure configuration hardening for Voice over Internet Protocol platforms and supporting services.
• Ensures voice services remain stable, secure, and compliant with metrics and service level agreement reporting expectations.
• Review Qualys Vulnerability Management findings and vendor advisories relevant to voice platforms; define remediation approach and maintenance plan.
• Execute upgrades and patching for voice platforms, gateways, and supporting servers as applicable under formal change control.
• Implement hardening configurations including secure administrative access controls, protocol security, logging posture, and certificate and encryption alignment where applicable.
• Validate service health post-change including call routing and quality; document evidence and outcomes.
• Maintain remediation metrics including success rates, vulnerability aging, and repeat findings; support service level agreement reporting.

VOIP Engineer

Network Engineer

• Under limited supervision, performs wireless network as well as network administration & planning for all aspects of IT wireless and network infrastructure - to include wireless network and network equipment, servers, and software applications
• Monitor wireless network and network performance and diagnose severity of wireless network and WAN/LAN problems, quickly identify the problems, evaluate, isolate and make repairs with little or no assistance
• Provides remote wireless network and network support for multiple hospitals located at various locations across the United States
• Provides estimates of effort needed to complete projected wireless network and network projects
• Patch and maintain currency of wireless network and network devices
• Provides major incident response on a 24x7 on call rotational basis
• Perform a wide range of wireless network and network administration duties including installations, debugging, maintenance, upgrades, and general support for Cisco, Aruba, Juniper, HP, Nortel, and Extreme network equipment
• Perform work with WiFi 5 and 6, TCP/IP, Vlans, Ethernet, SONET, Radius, switching, routing and routing protocols (BGP/OSPF), 802.1Q, and DNS
• Implement and maintain Cisco and Aruba Wireless Networks
• Manage & troubleshoot wireless network, network, and Internet connectivity throughout the organization
• Plans, recommends, and assists in the design of local or remote computer systems, oversees the day-to-day operation of the computer networks including Wireless, LAN-to-LAN/WAN, and SDWAN connectivity
• Provide work hour estimates for proposed wireless network and network support activities
• Evaluate, test, and deploy all software and hardware upgrades to the wireless network and network infrastructure
• Assist in the configuration and deployment of core and peripheral wireless network and network devices, which will require continuous learning of new devices
• Proactive monitoring of all wireless network and network devices, services, and servers using a combination of tools to ensure high availability and SLA’s
• Collect and review wireless network and network utilization data for capacity and planning purposes
• Conduct security and device upgrade patching to wireless network and network devices
• Assist in developing, implementing, testing, and maintaining disaster recovery plans
• Work closely with the fellow tech team members to provide end-user support and issue resolution
• Provide Telephony support for remote sites
• Maintain up-to-date knowledge of emerging tools and technologies
• Research, evaluate and recommend technologies to support business requirements
• Rigorously create and maintain documentation for all processes and procedures
• Collaborate with and support the work of other staff engaged in similar functions
• Coordinate with the rest of the MIS team to meet the team objectives
• Provide emergency 24 x 7 on-call support on a rotating basis

Senior Wireless Network Engineer

Accounts Receivable

• Monitor the status of patient accounts and resolve billing errors
• Conduct reviews of accuracy in billing codes and patient information
• Implement strategies to improve collection rates
• Mentor team performance against key metrics like collection rates
• Generate reports on team performance including key metrics and trends

Team Lead, Accounts Receivable

• Provide technical support to end-users by troubleshooting and resolving desktop-related issues
• Document and manage setup and relocation of desktop technologies
• Maintain desktop management services such as software distribution and virus protection
• Support installation and maintenance of desktop hardware and software

Desktop Engineer III

• Responsible for hospital OP coding including ER, surgical, lab, radiology and infusion.
• Ensure timely and accurate coding of medical claims.
• Ensure maximum reimbursement for services provided.
• Conduct training for physicians/staff on coding and/or documentation practices.
• Maintain current knowledge of coding rules and regulations as designated by the AMA and CMS.
• Identify medical necessity denial trends and provide suggestions for resolution.
• Communicate issues to management.

Coder, Outpatient

Accountant

• Organize and perform billing for specified portions for the Company’s business
• Follow up on specified customer base to accelerate collections
• Responsible for approximately 150 customer invoices, monthly
• Recognize revenue on billings following the Company’s policies and procedures
• Assist in month-end and year-end closing processes, including reconciliations and journal entries
• Prepare documents and schedules for external audits
• Continuously identify opportunities for process improvement

Staff Accountant, Billing and Collection Specialist

• Performs hands-on vulnerability remediation, firmware and operating system upgrades, and secure configuration hardening across network infrastructure, including wired and wireless platforms
• Ensures changes are executed through formal change control, validated where applicable, and measured against program metrics and service level agreement reporting
• Review Qualys Vulnerability Management findings and vendor advisories for network devices; define remediation approach including firmware upgrades, operating system updates, and configuration hardening
• Execute device upgrades and changes in production change windows with strong pre-check and post-check discipline
• Implement network hardening standards including secure management access, removal of weak protocols, logging posture, credential management alignment, and segmentation policy support
• Validate service health post-change and execute rollback where required; document outcomes and evidence
• Maintain metrics for remediation throughput, upgrade success rate, vulnerability aging, and repeat findings; support service level agreement reporting

Network Engineer II – Hybrid

• Provides hands-on execution support for standard network remediation activities under guidance of senior engineers.
• Performs device changes using established runbooks, collects evidence, and supports metrics and service level agreement inputs.
• Execute approved firmware upgrades and configuration hardening tasks following standard operating procedures and change plans.
• Perform pre-check and post-check validations, collect evidence, and document outcomes accurately.
• Support remediation task tracking, follow-ups for failed changes, and coordination of repeat attempts.
• Maintain accurate inputs for reporting on remediation completion, success rates, and schedule adherence.

Communications

• Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
• Ensure devices remain secure and reliable while supporting measurable compliance outcomes
• Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
• Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
• Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
• Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
• Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting

Telecommunications Engineer

Business Intelligence Developer

• Report Writing and Request Management: Receive and prioritize report writing requests from various stakeholders.
• Engage with requestors to understand their needs and clarify report specifications.
• Develop detailed and accurate reports that meet the requestors' requirements.
• Data Handling and Analysis: Extract, clean, and manipulate large datasets from multiple sources.
• Ensure data integrity and accuracy throughout the analysis process.
• Perform detailed data analysis to uncover trends, patterns, and insights.
• Analytics and Narrative Development: Create comprehensive analytical reports with clear visualizations and summaries.
• Develop narratives that explain the significance of the data and its implications for the business.
• Present findings to stakeholders in a clear and concise manner, making complex data understandable for non-technical audiences.
• Domain Expertise: Apply domain expertise in revenue cycle management to interpret data accurately.
• Provide insights and recommendations based on industry knowledge and best practices.
• Stay updated on industry trends, regulatory changes, and best practices in revenue cycle management.
• Collaboration and Communication: Work closely with other departments, including finance, operations, and IT, to gather necessary data and ensure accurate reporting.
• Communicate effectively with team members and stakeholders to ensure alignment and understanding of analytical findings.
• Participate in cross-functional projects and initiatives to support organizational goals.

Healthcare Revenue Cycle, Power BI Developer

Manager

• Conduct detailed spend and utilization analysis to identify savings opportunities across GPO contract portfolios
• Evaluate pricing, compliance, and contract performance to support conversion and standardization initiatives
• Develop savings estimates, business cases, and ROI analyses for GPO implementations and initiatives
• Track post-implementation performance to validate savings and identify gaps or optimization opportunities
• Prepare executive-ready reporting and dashboards to communicate findings and outcomes
• Support and/or lead GPO implementations, including planning, contract activation, pricing validation, and go-live coordination
• Partner with distributors, suppliers, and internal teams to resolve contract, pricing, and data issues
• Ensure alignment between GPO contracts, distributor files, and internal systems
• Serve as a key point of contact for clients during implementation and early post-go-live phases
• Identify risks, dependencies, and mitigation strategies throughout the implementation lifecycle
• Collaborate with provider supply chain, finance, and operational leaders to align analytics with strategic goals
• Translate complex data into clear, actionable recommendations for diverse stakeholder groups
• Support client presentations, working sessions, and executive updates
• Contribute to advisory discussions around cost discipline, contract governance, and supply chain strategy
• Establish repeatable analytics and implementation processes and documentation
• Mentor analysts or junior team members, as applicable
• Drive continuous improvement in data quality, tools, and methodologies
• Support the development of implementation playbooks and best practices