Ovation Healthcare

Network Engineer

• Performs hands-on vulnerability remediation, firmware and operating system upgrades, and secure configuration hardening across network infrastructure, including wired and wireless platforms
• Ensures changes are executed through formal change control, validated where applicable, and measured against program metrics and service level agreement reporting
• Review Qualys Vulnerability Management findings and vendor advisories for network devices; define remediation approach including firmware upgrades, operating system updates, and configuration hardening
• Execute device upgrades and changes in production change windows with strong pre-check and post-check discipline
• Implement network hardening standards including secure management access, removal of weak protocols, logging posture, credential management alignment, and segmentation policy support
• Validate service health post-change and execute rollback where required; document outcomes and evidence
• Maintain metrics for remediation throughput, upgrade success rate, vulnerability aging, and repeat findings; support service level agreement reporting

Network Engineer II – Hybrid

• Provides hands-on execution support for standard network remediation activities under guidance of senior engineers.
• Performs device changes using established runbooks, collects evidence, and supports metrics and service level agreement inputs.
• Execute approved firmware upgrades and configuration hardening tasks following standard operating procedures and change plans.
• Perform pre-check and post-check validations, collect evidence, and document outcomes accurately.
• Support remediation task tracking, follow-ups for failed changes, and coordination of repeat attempts.
• Maintain accurate inputs for reporting on remediation completion, success rates, and schedule adherence.

Communications

• Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
• Ensure devices remain secure and reliable while supporting measurable compliance outcomes
• Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
• Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
• Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
• Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
• Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting

Telecommunications Engineer

Business Intelligence Developer

• Report Writing and Request Management: Receive and prioritize report writing requests from various stakeholders.
• Engage with requestors to understand their needs and clarify report specifications.
• Develop detailed and accurate reports that meet the requestors' requirements.
• Data Handling and Analysis: Extract, clean, and manipulate large datasets from multiple sources.
• Ensure data integrity and accuracy throughout the analysis process.
• Perform detailed data analysis to uncover trends, patterns, and insights.
• Analytics and Narrative Development: Create comprehensive analytical reports with clear visualizations and summaries.
• Develop narratives that explain the significance of the data and its implications for the business.
• Present findings to stakeholders in a clear and concise manner, making complex data understandable for non-technical audiences.
• Domain Expertise: Apply domain expertise in revenue cycle management to interpret data accurately.
• Provide insights and recommendations based on industry knowledge and best practices.
• Stay updated on industry trends, regulatory changes, and best practices in revenue cycle management.
• Collaboration and Communication: Work closely with other departments, including finance, operations, and IT, to gather necessary data and ensure accurate reporting.
• Communicate effectively with team members and stakeholders to ensure alignment and understanding of analytical findings.
• Participate in cross-functional projects and initiatives to support organizational goals.

Healthcare Revenue Cycle, Power BI Developer

Manager

• Conduct detailed spend and utilization analysis to identify savings opportunities across GPO contract portfolios
• Evaluate pricing, compliance, and contract performance to support conversion and standardization initiatives
• Develop savings estimates, business cases, and ROI analyses for GPO implementations and initiatives
• Track post-implementation performance to validate savings and identify gaps or optimization opportunities
• Prepare executive-ready reporting and dashboards to communicate findings and outcomes
• Support and/or lead GPO implementations, including planning, contract activation, pricing validation, and go-live coordination
• Partner with distributors, suppliers, and internal teams to resolve contract, pricing, and data issues
• Ensure alignment between GPO contracts, distributor files, and internal systems
• Serve as a key point of contact for clients during implementation and early post-go-live phases
• Identify risks, dependencies, and mitigation strategies throughout the implementation lifecycle
• Collaborate with provider supply chain, finance, and operational leaders to align analytics with strategic goals
• Translate complex data into clear, actionable recommendations for diverse stakeholder groups
• Support client presentations, working sessions, and executive updates
• Contribute to advisory discussions around cost discipline, contract governance, and supply chain strategy
• Establish repeatable analytics and implementation processes and documentation
• Mentor analysts or junior team members, as applicable
• Drive continuous improvement in data quality, tools, and methodologies
• Support the development of implementation playbooks and best practices

Manager, GPO Analytics – Implementation

Consultant

• Responsible for accurate analysis of healthcare data utilized in the development of strategic plans
• Collecting, evaluating, and preparing market, operational, quality and financial data
• Participates in client engagements in support of the project team
• Prepares deliverables aligned to project goals and objectives, ensures high performance service to clients
• Summarizes findings effectively from key strategic interviews with clients
• Drafts sound and well-structured recommendations with guidance.

Consultant, Strategy

Analyst

• Collect and validate data from hospitals for modeling, analytics, and presentation.
• Evaluate existing and proposed payer contracts to determine financial feasibility and impact on the organization’s bottom line.
• Model Portal – Maintain all request for all hospital models and maintain tracker
• Analyze and interpret complex managed care contract proposals, including reimbursement methodologies, and load or update contract terms in the designated contract management system.
• Manage data validation for all databases.
• Audit and monitor claim payments from managed care plans to ensure accurate reimbursement according to contract terms.
• Investigate payment variances and discrepancies, identifying root causes for underpayments.
• Assist with data analysis and create tables and forms for Presentation.
• Monitor and manage assigned deadlines for models. Including tracker maintenance and internal communication with consultants
• Assist with regular/ad hoc reporting requests, dashboards for management on payer mix, financial performance, and compliance metrics.
• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems.
• Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations.
• Graphically/analytically strong; excellent analytical, critical thinking, and problem-solving skills, with meticulous attention to detail.
• Strong communication skills to effectively present complex data to both technical and non-technical stakeholders.
• Track and report on Key Performance Indicators (KPIs)
• Assist with validating financial analysis prior to presenting to hospital or payers
• Maintain and organize client information
• Assist leadership with annual team goals

Analyst, Payer Relations

Operations

• Installs, configures, troubleshoots, and maintains products/equipment
• Identifies, analyzes, and repairs product failures
• Answers basic customer questions about product features and equipment
• May provide some customer training
• Receiving, moving and deploying IT assets and IT related peripheral equipment between facilities
• Configuration of IT assets (staging, building out, and imaging) and executing equipment replacement activity
• Updating asset management system to reflect work performed, installing and maintaining PC, laptop and printer hardware and software, preparing assets for disposition, and other administrative duties
• Using defined processes to track equipment and ability to report and document activity into software program
• Assist end users with desktop, laptop and printer usage
• Troubleshoot application issues and involve external vendors as necessary to resolve any issues
• Hardware deployment & disposal
• Mounting Solutions & Software
• Help other Technicians with client related issues as needed.

Field Operations Technician – Onsite

• Proficient use of healthcare data and analytical tools and to develop logical approaches/conclusions to analysis.
• Prepares deliverables aligned to project goals and objectives, utilizes team resources to meet agreed upon project completion, and ensures high performance service to clients.
• Applies specialized knowledge and skills to address client issues and shares knowledge with others.
• Participates in key strategic interviews with clients and summarizes findings effectively.
• Clearly and concisely conveys more complex messages to the team and to the client.
• Drafts sound and well-structured recommendations with guidance to include the ability to design deliverables to fit the engagement contract and the client's needs.
• Performs other duties as assigned.

Senior Consultant, Strategy

• Focus primarily on the assessment and implementation of sustainable strategic solutions to hospitals, health systems, and physician practices.
• Assist clients in the identification of market dynamics while assessing internal factors impacting strategic success.
• Serve as the project leader on client engagements, manage multiple team members to ensure all tasks are completed on time and within budget.
• Lead and participate in the analysis of data from clients and external sources and synthesize findings towards the development of client strategy.
• Contribute to the on-going training and development of senior consultants, consultants, and associate consultants while driving the practice towards consistent improvement.
• Actively leads the team and project activities while producing client ready deliverables.
• Assists project executive in managing client expectations in line with budget and project objectives.
• Assists project executive in managing quality of the team's work product and interacts directly with client contacts on engagement issues.
• Manages day to day client relationships while ensuring client expectations are in line with budget and project objectives.
• Anticipates and manages scope and budget issues while helping the team set and achieves project goals.
• Expands relationships within the client organization.

Managing Consultant, Strategy

• The Revenue Recovery Manager is responsible for overseeing all activities related to technical denials, underpayment recovery, and revenue integrity support for our Insource hospital clients.
• Ensure timely and accurate resolution of accounts, drive process standardization, and partner closely with internal and client stakeholders to reduce preventable revenue leakage.
• Accountable for team performance, workflow optimization, analytics interpretation, and the continuous evolution of best practices across the revenue recovery function.
• Lead and develop a team of Revenue Recovery Specialists to meet defined KPIs around denial resolution, underpayment recovery, and productivity.
• Foster a culture of ownership, transparency, and continuous improvement.

Manager, Revenue Recovery

• Move strategic customers from current state to a trusted strategic partnership;
• formalize partnership through an agreement that is recognized across Ovation Healthcare and the account.
• Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives.
• Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success.
• Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations.
• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.
• Keeps the organization’s vision and values at the forefront of decision-making and action.
• May supervise staff assigned to support responsibilities for specific customers.

Manager, Client Engagement

Systems Engineer

• Plans and builds the organization’s systems infrastructure
• Designs information systems that meet user needs
• Provides Tier III support to Field Services
• Maintains documentation related to systems design, configurations, and operational procedures

ServiceNow

• Manage ServiceNow instance health, upgrades, and patches.
• Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).
• Monitor performance and troubleshoot issues to ensure platform stability.
• Create and manage user roles, groups, and permissions.
• Ensure compliance with security and governance policies.
• Implement advanced UI policies, business rules, workflows, and notifications.
• Lead integrations with third-party systems and APIs.
• Identify opportunities for automation and process optimization.
• Maintain documentation for configurations, processes, and procedures.
• Develop and maintain dashboards and reports for stakeholders.
• Provide mentorship and guidance to junior administrators.

Senior ServiceNow Administrator

Medical Billing and Coding

• Apply appropriate coding classification standards and guidelines to medical record documentation for accurate coding
• Submit necessary provider queries to resolve documentation discrepancies
• Perform quality assessment of records, including verification of medical record documentation
• Review appropriate charges and make changes or recommendations based on the documentation
• Responsible for researching errors or missing documentation from medical records to provide accurate coding processes
• Abstracts and assigns the appropriate ICD-10-CM and CPT codes for all diagnoses and procedures performed in the outpatient and surgical settings as applicable