Implementation Specialist

• Drive complex, multi-stakeholder projects from contract through go-live.
• Build relationships that turn clients into references.
• Lead enterprise implementations for Intapp's Services team.

Senior Implementation Manager

• Conduct site assessments to define project scope, deliverables, constraints, and success criteria in alignment with the statement of work.
• Translate customer requirements into structured project plans, including timelines, milestones, and resource needs.
• Facilitate project kickoff and planning sessions with customer stakeholders to align on scope and execution approach.
• Develop and manage detailed project plans, including timelines, milestones, dependencies, and deliverables.
• Coordinate cross-functional resources to ensure alignment to project schedule and execution objectives.
• Balance competing priorities and adjust plans as needed to maintain project timelines.
• Own end-to-end execution of implementation projects, ensuring delivery against defined scope, timelines, and performance expectations.
• Lead and coordinate cross-functional teams to drive on-time and high-quality project delivery.
• Monitor project execution and resolve issues to ensure successful implementation and service launch.
• Identify project risks, dependencies, and constraints, and develop mitigation strategies to ensure successful delivery.
• Proactively assess risks related to timelines, stakeholder alignment, and site conditions, and drive resolution of issues impacting project progress.
• Coordinate and allocate internal and external resources to meet project deliverables and timelines.
• Collaborate with vendors and service providers to define project scope, schedules, and performance expectations.
• Track project progress against defined milestones and deliverables, ensuring adherence to timelines and scope.
• Provide regular status reporting, highlighting risks, progress, and key decisions.
• Oversee execution of inventory setup and laboratory implementation activities.

Site Implementation Specialist

• Manages a portfolio of client accounts and has overall accountability ensuring exceptional client experience
• Sets strategic direction for and executes large-scale complex projects
• Manages all aspects of the agreed upon service levels
• Proactively assesses project risks and partners with teams to develop mitigation strategies
• Secures resourcing for all phases of the project
• Builds trust with internal and external partners
• Responsible for the development and oversight of project implementation plans/schedules
• Partners with client to develop project level communication plans as needed
• Monitors scope and notifies team when margin target is at risk

Implementation Manager

• Gather, analyze, and document business requirements for insurance product implementations, enhancements, and system changes.
• Partner with Product Managers, Actuaries, Compliance, and Engineering to translate product specifications, underwriting rules, and regulatory requirements into clear business and system requirements.
• Configure and support the implementation of insurance products, including coverages, rating structures, forms, and underwriting rules within internal systems.
• Review product configuration, rating algorithms, and rate tables to help ensure accuracy, completeness, and alignment with approved filings.
• Research and analyze policy forms, endorsements, and regulatory filings to support compliant product implementation.
• Develop, execute, and document test cases and test scenarios for system, integration, and user acceptance testing.
• Validate rating calculations, coverage rules, policy forms, and system functionality; identify defects, document findings, and partner with technical teams through resolution and retesting.
• Maintain accurate implementation documentation and support knowledge sharing for new product launches and system enhancements.
• Collaborate effectively with cross-functional partners to support timely and accurate delivery of product initiatives.
• Continuously build knowledge of Branch products, insurance concepts, system functionality, and regulatory requirements to increase individual effectiveness and contribution over time.

Senior Implementation Specialist

• Performs administration duties for the Identity and Authentication platforms
• Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
• Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
• Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
• Assists with establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
• Assists with compiling technical reports on daily activities
• Analyzes and advises on new authentication technologies and program conformance
• Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
• Analyzes security scenarios and provides data-driven solutions and recommendations to management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Customer Authentication Engineer

• Configure system as needed and work within the team to meet client deliverables; including, but not limited to: Configuring system as needed based on client provided requirements
• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans
• Develop expertise building the technology solutions
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Verify technical reference information, including user guides, training manuals, and system requirements
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution
• Train clients on the use of system and provide demonstrations as needed
• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)
• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude
• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

Employee Benefits Implementation Specialist

• Lead resolution of the Customer Support team's most technically complex incidents and escalations, driving cross-functional investigations across customer architectures, platform capabilities, cloud infrastructure, and application design.
• Serve as the primary technical escalation point within Customer Support, triaging complex issues, guiding Enterprise Customer Operations Engineers through difficult troubleshooting, and ensuring critical situations are resolved with urgency and technical depth.
• Develop and maintain technical runbooks, support playbooks, automation, and knowledge base resources that improve resolution speed, consistency, and team capability.
• Participate in on-call rotation and serve as the senior technical resource during high-severity incidents, coordinating response across internal teams and communicating clearly with affected customers.
• Identify recurring operational issues and partner with Platform Engineering and Product to address root causes, reduce support burden, and improve platform reliability at scale.
• Partner with customer engineering teams to provide expert-level troubleshooting guidance, architectural context, and operational recommendations that improve long-term customer health.
• Navigate government change control processes, ATO-bounded environments, and classification-level constraints on behalf of customers and in coordination with internal teams.
• Mentor Enterprise Customer Operations Engineers through technical coaching, case reviews, and knowledge sharing that builds team capability and a culture of operational excellence.
• Collaborate with Implementation Engineering on complex onboarding transitions to ensure operational risks are identified and addressed before customers move to production.

Senior Enterprise Customer Operations Engineer

• Facilitate seamless onboarding experience for new Meltwater clients
• Collaborate with various teams for tailored experience
• Initiate and nurture client relationships
• Lead and manage client implementations
• Set up application to meet clients' outcomes
• Manage complex Boolean logic queries
• Develop customized reports and dashboards
• Conduct training sessions for clients
• Manage project tasks and timelines
• Enhance client satisfaction through follow-ups and clear communication

Implementation Manager – Level II

• Lead customer implementation engagements from technical onboarding through successful production deployment on Game Warden.
• Implement and maintain secure cloud-native deployment patterns within highly regulated environments, including container hardening and CVE remediation required for DoD accreditation.
• Lead application onboarding, platform migrations, runtime configuration, and production cutovers while minimizing deployment risk and customer disruption.
• Navigate ATO processes, government change control procedures, and classification-level constraints to deliver compliant implementations within customer-specific operational boundaries.
• Partner directly with customer application teams to design and execute secure deployment strategies aligned with platform best practices and government compliance requirements (FedRAMP High, DoD IL4/IL5/IL6).
• Partner with Platform Engineering, Product, Customer Support, and Mission Success to ensure successful onboarding, production readiness, and operational handoff.
• Identify recurring implementation challenges and improve customer onboarding through documentation, automation, standardized deployment processes, and implementation best practices.
• Contribute to technical documentation, reusable implementation guides, runbooks, and knowledge sharing that improve both customer onboarding and internal engineering effectiveness.
• Mentor Customer Operations Engineers through implementation planning, deployment execution, and technical coaching while fostering a culture of operational excellence and continuous improvement.

Senior Customer Operations Engineer

• Translates AI strategy into scalable engineering execution—ensuring AI systems are safe, observable, cost-effective, compliant, and aligned with product and business outcomes.
• Architect and govern AI/ML system designs including multi-agent flows, complex orchestrations, RAG, classical ML services and hybrid architectures.
• Productionize AI/ML solutions into stable, low-latency, compliant, scalable applications.
• Build, lead, and develop a multi-team AI/ML engineering organization—including managers and senior engineers—setting technical standards and a culture of rigorous, maintainable delivery.
• Drive organization-wide alignment by influencing senior executives, peer engineering leaders, and product leaders; resolve prioritization conflicts and clarify accountability boundaries.
• AI/ML Lifecycle Ownership: Spearhead the AI/ML Software Development Life Cycle (SDLC) balancing rapid experimentation with scalable, production-grade engineering standards.
• Establish robust practices for versioning, deployment, CI/CD pipelines, logging, and automated rollback strategies.
• Build and operate observability, monitoring, and alerting systems to track model drift, latency, throughput, and cloud computing cost governance.

VP, Implementation Engineer – EST Hours

• Serve as a key member of the owning technical aspects of direct customer deployment implementations
• Develop in-depth technical knowledge of Second Front products and represent 2F internally and externally as a trusted subject matter expert on the Federal team
• Identify areas for improvement in our onboarding or customer support processes and engage with product teams to align roadmaps with demand signals
• Onboard our customers’ apps into GameWarden for security scanning, deployment configuration and development of accreditation products
• Configure and perform customer deployments in the cloud environments
• Work with on-premises hardware to prepare and install devices with secure OS and Kubernetes

Forward Deployed Engineer – Implementation Focus

• Leading the implementation and configuration of Oracle lead management, sales automation, and customer experience solutions
• Analyzing client needs to develop tailored software solutions that enhance operational efficiency
• Managing project planning, budgeting, execution, and completion to align with client expectations
• Coaching and mentoring team members to leverage their strengths and improve performance
• Collaborating with team leadership to maintain collective ownership of quality, timelines, and deliverables
• Encouraging the development of skills outside comfort zones and fostering a culture of continuous learning
• Addressing conflicts and engaging in challenging conversations with clients and stakeholders
• Upholding professional and technical standards, including adherence to the firm's code of conduct
• Utilizing Oracle Configure, Price, Quote (CPQ) Cloud to optimize client processes and drive revenue realization
• Building and maintaining relationships with clients to support seamless integration and utilization of business applications

Oracle CPQ Implementation Consultant – Manager

• Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.)
• Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
• Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.
• Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
• Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
• Document decisions, maintain clear communication, and manage expectations across all stakeholders.
• Provide guidance on communication strategies and enrollment best practices.
• Support finalist presentations and sales efforts by presenting implementation capabilities and approach.
• Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
• Serve as a liaison between internal teams to resolve issues and streamline processes.
• Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
• Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
• Identify opportunities to simplify workflows and improve implementation outcomes.

Senior Consultant, Implementation and Enrollment Manager

• Implement and deliver ALEX to customers
• Troubleshoot customer issues and resolve them delightfully
• Collaborate with internal teams to find helpful solutions
• Analyze customer benefit packages and customer-specific software builds to determine fit with Jellyvision’s proprietary software
• Document and communicate any customer-product fit issues you identify both internally and externally and propose ways to resolve them
• Build excellent rapport with customers
• Communicate project schedules and progress to customers so that they always know where we are in completing each release
• Think at least two steps ahead to try to make everyone’s lives smoother and happier
• Document process and product issues and ideas for improvement so that we are continually getting better at what we do and how we do it

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Implementation Specialist 2

• Partner with clients and internal teams to understand business requirements and direct the configuration duties
• Develop and perform quality assurance check points within your team to ensure quality and timely delivery
• Problem-solve routine to complex issues
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation process
• Execute and validate database merges, deconversions, and data migrations aligned to merger and conversion timelines
• Author and maintain runbooks used during conversion events

Senior Implementation Engineer

• Participate in less complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation
• Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery
• Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
• Identify, and provide effective training methods
• Participate in process improvement or product development and enhancement activities
• Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
• Collaborate and consult with peers, management, technology, and compliance
• Coordinate the phases of customer implementations
• Develop business requirements
• Provide subject matter expertise and recommendations on product best fit
• Create/manage project plans
• Work with key partners on project priority and scope
• Coordinate appropriate meetings
• Communicate status to project team and the customer
• Proactively identify and resolve problems/issues
• Ensure that project tasks are completed according to established timelines

Change Implementation Consultant, Payables

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Deliver end-user and super-user training
• Manage several projects in parallel, supporting pre-sales activities and software demonstrations
• Customize and configure applications according to specifications
• Design, develop, and document project deliverables
• Participate in application configuration, implementation, and testing

Implementation Consultant, E-Invoicing

• Collaborate closely with customers to understand business requirements and recommend effective financial workflow solutions within Momentus Enterprise
• Configure Momentus Enterprise according to customer financial requirements, industry best practices, and project scope
• Provide ongoing financial workflow support and guidance for recurring customer engagements, support escalations, and customer inquiries
• Deliver training and support to customers to ensure customers understand, adopt, and receive value from the Momentus Enterprise Financials package
• Assist customers with financial reporting, including preparation of financial statements, financial analysis, and operational insights
• Build and maintain strong relationships with customers to ensure satisfaction, retention and growth
• Stay current on Momentus Enterprise financial software features and functionality to best support customer implementations and ongoing optimization
• Confidently present solutions to customer leadership and stakeholders, including directors, controllers and CFOs
• Serve as a financial subject matter expert, partnering cross-functionally with Sales, Support, Product, and other internal teams to support customer and business needs
• Consistently achieve an 80% utilization target

Implementation Specialist jobs in North Carolina

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Senior Implementation Manager

Site Implementation Specialist

Implementation Manager

Senior Implementation Specialist

Customer Authentication Engineer

Employee Benefits Implementation Specialist

Senior Enterprise Customer Operations Engineer

Implementation Manager – Level II

Senior Customer Operations Engineer

VP, Implementation Engineer – EST Hours

Forward Deployed Engineer – Implementation Focus

Oracle CPQ Implementation Consultant – Manager

Senior Consultant, Implementation and Enrollment Manager

Implementation Manager

Implementation Specialist 2

Senior Implementation Engineer

Change Implementation Consultant, Payables

Senior Implementation Specialist

Implementation Consultant, E-Invoicing

Financial Implementation Consultant