IT Support

• Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues
• Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office
• Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets
• Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination
• Monitor, triage and respond to IT service requests from employees and contractors in a timely manner
• Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities
• Maintain accurate IT asset records and conduct regular inventory audits
• Partner with third-party vendors and service providers to support delivery of IT services
• Help maintain physical security systems such as door access and camera systems in office locations
• Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users
• Contribute to documentation, process consistency and a high-quality internal support experience
• Support employees across multiple time zones, including occasional work outside of normal business hours when needed

IT Support Specialist

• Plan, facilitate, and track internal IT sprint cycles, ensuring cross-functional IT workstreams are prioritized and delivered on schedule.
• Coordinate with IT leads across infrastructure, security, applications, and end-user services to manage sprint backlogs and resource allocation.
• Remove impediments and drive accountability across sprint teams.
• Report sprint progress and outcomes to IT leadership and business stakeholders.
• Continuously improve sprint processes, tools, and cadences to increase team velocity and delivery quality.
• Serve as the primary IT project manager for all project needs of the global IT organization.
• Partner with the business to define IT scope, timelines, and dependencies for each project.
• Serve as a key member of the Corporate IT financial process, setting up IT budgets and implementing processes for their management.
• Coordinate IT infrastructure readiness, including networking, hardware procurement, AV/conferencing systems, access control, and end-user computing for all new and renovated facilities.
• Manage multiple concurrent projects across geographies (US, Europe, Asia-Pacific), tracking schedules, budgets, and milestones.
• Represent IT in project status reviews, escalating risks and blockers as needed to ensure go-live commitments are met.
• Maintain project documentation, including scope statements, resource plans, and status reports.
• Act as the primary IT point of contact for company project leads, construction managers, events, and business operations teams.
• Communicate IT project status, risks, and decisions clearly to both technical and non-technical stakeholders.
• Coordinate with third-party vendors and contractors for Corporate project delivery.
• Support change management and end-user readiness activities related to new site technology deployments.
• Maintain oversight of all IT projects across global locations and industry events.

Corporate IT Project Manager

• Engage with clients as a Salesforce Customer 360 architecture expert
• Leverage your understanding to craft architectures that meet customer’s unique needs
• Act as a trusted advisor across the customer lifecycle
• Travel to customer engagements is around 30%
• Guide clients through transformational journeys
• Ensure alignment between intended architecture and implemented solutions

Enterprise Architect – Retail and Consumer Goods

• Developing the project plan, which includes staffing, responsibilities, and scheduling
• Partnering with the I.T. team to define team member roles and expectations, and ensuring timely feedback
• Ensuring that project resources are used effectively
• Creation and management of project plans, risk mitigation plans, communication plans, resource requirements, project costs and all other project management-related documentation
• Development and/or review of estimates and estimating assumptions for the project’s schedule, effort, and cost using established estimating models, best practices, and past experience
• Performing day-to-day management of all phases of the project including requirements gathering, design, development, test, and deployment
• Coordinating all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
• Communicating frequently with executive leadership to provide project risk analysis, status, and analysis of requirements that might impact strategic direction
• Collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources
• Review and manage all changes to the requirements through a formally defined scope change process
• Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
• Balancing scope, schedule, budget, quality, and risks
• Perform miscellaneous job-related duties as assigned

Project Manager, IT

• Manage the help desk ticketing system
• Inventory control and management
• Shipping and packing
• Answer emergency help-desk phone line
• Assist with Tier 1 ticket resolution
• Assist IT team in projects and daily operations as needed
• Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
• Track statistics on issue and problem resolutions
• Work with systems and network teams to resolve customer issues
• Answer help desk phone line and triage issues as needed
• Ensure duties are delegated properly and tasks are complete on time
• Asset management, shipping and tracking

IT Helpdesk Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

IT Regional Service Technician

• Serve as a subject matter expert for IT support
• Proactively triage and troubleshoot IT issues
• Manage high-volume provisioning of systems via NinjaOne
• Leverage SSO and identity management across platforms

• Lead and manage enterprise internal audit activities aligned with global regulatory requirements including MDSAP, QMSR, and ISO 13485.
• Develop and execute risk-based audit schedule, audit plans across Medtronic operating units, manufacturing sites, and enterprise functions.
• Serve as Lead Auditor for complex or high-impact compliance audits.
• Ensure audits are conducted in accordance with internal procedures, regulatory expectations, and recognized auditing standards.
• Provide subject matter expertise on regulatory quality requirements and global compliance expectations.
• Evaluate the effectiveness and maturity of quality system processes across the organization.
• Identify systemic compliance risks and provide recommendations for mitigation.
• Support enterprise preparation for regulatory inspections and external audits.
• Lead and/or participate in mock inspections and readiness assessments to strengthen organizational preparedness.
• Track compliance trends and escalate systemic risks to leadership as appropriate.

Senior Compliance/Audit Manager

• Lead the underwriting of conservation finance loans (such as Forest Resilience Bonds, or FRBs): Build collaborative relationships with and conduct diligence on borrowers
• Conduct credit and financial statement analysis as inputs to the investment process
• Coordinate with Blue Forest Project Development team to set, manage, and execute against transaction timelines
• Build and maintain Excel models and analytical tools
• Coordinate with Portfolio Managers to incorporate transaction information into fund models, plans, and analysis
• Support the design, development, and closing of conservation finance funds, investment vehicles, and strategies: Evaluate conservation finance opportunities through desktop research, internal and external networking, and stakeholder engagement
• Contribute to business development and partnership efforts with Project Development team, Director of Conservation Finance, and other senior leaders
• Manage conservation finance investments: Monitor loan-level financial performance and compliance; maintain financial models
• Oversee flow of funds and information between Blue Forest and counterparties, including loan principal and interest payments; interface with Accounting team as needed
• Maintain key counterparty relationships
• Participate in ongoing dialogue with Blue Forest Project Development team and other stakeholders regarding investment strategy, risks, and future opportunities
• Help manage conservation finance portfolios and facilities: Monitor portfolio-level financial performance, facility deployment, and adherence to governance processes; maintain financial models
• Coordinate risk management procedures and management of problem loans
• Support investor reporting
• Continuously improve and progressively assume ownership of Blue Forest finance practices, processes, systems, and documentation
• Support Blue Forest Communications, Fundraising, and other teams in developing written content about conservation finance
• Contribute to ad hoc and structured internal trainings on financial topics

Credit Manager

• Lead the IT Operations team across logistics, onboarding, and procurement.
• Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
• Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed.
• Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform.
• Establish governance for regular asset audits and lifecycle workflows, holding the team accountable for maintaining high inventory standards.
• Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards.
• Partner with People Programs to deliver new hire orientations that set employees up for success from day one.
• Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving.
• Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency.
• Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing.
• Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership.
• Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.

IT Operations Manager

• Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve complex hardware, software, and performance issues
• Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
• Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
• Serve as the local IT point of contact during network outages or connectivity incidents
• Work with application, ERP, and data teams to resolve reporting or data access issues
• Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
• Serve as an escalation point for complex incidents and recurring issues
• Ensure incidents and service requests are resolved within defined service levels (SLA’s) using the IT ticketing system
• Perform root cause analysis and recommend permanent solutions
• Maintain high-quality technical documentation and knowledge base articles
• Manage Active Directory and Microsoft 365 user accounts, groups, and permissions; access support
• Lead onboarding and offboarding IT on-site activities
• Maintain accurate IT asset inventory and lifecycle management
• Support audit, compliance, and internal control activities (SOX, IT policies)

• Play a key role in the execution and enhancement of Oklo’s SOX compliance program and internal control environment
• Help further mature the Internal Audit function by improving SOX documentation, including process narratives and flowcharts
• Execute the SOX program across multiple business process areas, including design and operating effectiveness testing
• Partner with process and control owners to identify practical solutions and assist management with remediation of internal control deficiencies
• Support a broad range of internal audit activities, including advisory engagements, operational reviews, integration initiatives, and other risk-based projects
• Manage internal audit activities, including planning, execution, and reporting; coordinate with internal/external auditors and government agencies
• Perform data analytics to identify trends, patterns, and anomalies
• Support the ongoing development and enhancement of the company’s enterprise risk assessment process
• Monitor progress of tasks and key deadlines, including oversight and coaching of team members

Internal Audit Manager

• Develop and execute Terabase's long-term IT strategy.
• Transition operational responsibilities from the external Managed Service Provider (MSP) to an internal IT organization.
• Define organizational structure, staffing plans, budgets, and operating procedures.
• Establish service standards, documentation, service level agreements (SLAs), and key performance metrics.
• Evaluate, select, and implement modern IT platforms and tools that improve service delivery, automation, security, and operational efficiency.
• Build and manage an internal Level 1 IT support capability.
• Deliver responsive support for employees across multiple office locations and remote workers.
• Develop knowledge bases, self-service capabilities, and standardized support processes.
• Manage ticket queues and continuously improve response and resolution times.
• Establish comprehensive lifecycle management for laptops, mobile devices, peripherals, and office technology.
• Implement modern endpoint management tools for provisioning, configuration, compliance, patching, and software deployment.
• Own hardware inventory, asset tracking, refresh planning, and secure equipment disposition.
• Standardize employee onboarding, offboarding, and equipment logistics.
• Administer Microsoft 365, Microsoft Entra ID, and related identity and endpoint management platforms.
• Manage user provisioning, deprovisioning, multi-factor authentication (MFA), Conditional Access, and role-based access controls.
• Improve identity governance through standardized access policies and periodic access reviews.
• Own administration of IT-managed enterprise applications including Microsoft 365, Slack, Zoom, Jira, endpoint management platforms, security tools, and other corporate productivity and collaboration technologies.
• Manage user provisioning, permissions, licensing, and lifecycle administration across IT-managed enterprise applications.
• Establish software asset management (SAM) processes to optimize license utilization, renewals, compliance, and spend.
• Own the design, operation, security, and reliability of Terabase's corporate network infrastructure across multiple office, manufacturing, and R&D facilities.
• Manage wired and wireless networks, switching, routing, firewalls, VPN, internet connectivity, and other network infrastructure to ensure secure and reliable business operations.
• Develop service level objectives (SLOs), response time standards, and operational procedures to ensure high availability of critical IT services.

Senior Manager, Corporate IT

• Lead the Photonics technology roadmap aligned with the programme’s overall progression.
• Define go/no-go decision criteria, risk registers, and cost models for photonic integration at each process node, consistent with the programme’s existing MPW and pilot-line budgeting methodology.
• Conduct technology horizon scanning and competitive landscape analysis across silicon photonics, photonic quantum computing, and optical interconnect for AI accelerators.
• Lead the design, simulation, and characterisation of photonic components (waveguides, modulators, photodetectors, single-photon sources) compatible with the programme’s FEOL + X + BEOL process flow. Layout Execution & Tape-out Ownership: Lead complex, full-loop manual and automated layout designs and mixed-signal functions (high-speed/general I/Os, ESD structures). Drive the full tape-out process, including floor planning, waveguide routing, and mask data preparation.
• Design and simulate photonic integrated circuits for communication, sensing, or compute-related applications. Work with fabrication partners to develop layouts and ensure manufacturable designs. Collaborate with electronics, packaging, and test teams to integrate PICs into larger hardware systems.
• Execute rigorous post-layout verification (DRC, LVS, fill, density) across multiple stepping versions. Trace defect sources, mitigate layout-dependent issues, and ensure DRC/LVS cleanliness prior to tape-out.
• Evaluate and specify co-integration pathways for photonic elements with the existing HZO ferroelectric and metal-oxide layers, identifying shared ALD and BEOL metal-stack process steps.
• Develop optical test and characterisation methodologies from wafer-level through to packaged sub-assembly, defining pass/fail metrics for manufacturing readiness.
• Establish and own the photonics simulation workflow, interfacing with the programme’s existing layered tool chain.
• Develop compact models and Verilog-A behavioural descriptions for photonic devices to enable system-level co-simulation with the NC-FET/memristor fabric.
• Model optical interconnect power, latency, and bandwidth budgets for hybrid electronic–photonic accelerator architectures.
• Build and lead a small specialist team as the photonics workstream scales through programme phases.
• Manage relationships with foundry partners, MPW brokers, and academic collaborators for photonic process access and IP development.
• Represent the programme at conferences, review panels, and in publications; contribute to grant and funding applications.
• Participate in programme-wide design reviews, providing photonics perspective on hybrid systolic/crossbar architecture decisions, precision formats, and KV-cache strategies.
• Contribute to the programme’s future framework, specifically on optical compute and interconnect as an enabling pillar.

Lead Photonics Integrated Circuit Engineer

• Provide first-level technical support to users via phone, email, or in person.
• Diagnose and troubleshoot basic hardware, software, and network issues.
• Assist with password resets, account unlocks, and basic system administration tasks.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Escalate unresolved issues to IT Support L2 or appropriate teams.
• Maintain and update ticketing system with details of issues and resolutions.
• Ensure adherence to service level agreements (SLAs) and response times.
• Provide support for software applications commonly used within the organization.
• Assist in setting up and supporting workstations for new employees.
• Document procedures and provide end-user training on basic technical issues.
• Maintain IT inventory records and ensure hardware availability.

IT Support I

• Lead and manage end-to-end fiber infrastructure projects, ensuring they are delivered on time, within scope, and within budget.
• Manage projects related to fiber infrastructure, such as OSP fiber construction, including trenching, conduit, vaults, and splicing operations.
• Review and interpret detailed engineering drawings, including HLDs, LLDs, splice diagrams, redlines, and as-builts.
• Develop and maintain detailed project plans, including schedules, milestones, budgets, and resource allocation.
• Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.
• Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.
• Serve as the primary point of contact for all project-related communications, updates, and reporting.
• Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.
• Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.
• Ensure compliance with organizational policies, standards, and regulatory requirements.
• Provide mentorship and guidance to junior project managers and team members.
• Conduct site visits as needed across utility and infrastructure locations to assess project needs, validate field conditions, and ensure alignment between design requirements and actual site constraints. This role requires driving to job sites as part of normal project duties.
• Other duties as required.

Senior IT Infrastructure Project Manager

• Manage a portfolio of finance and boundary applications, ensuring stability, scalability, and alignment with business needs.
• Drive end-to-end delivery, including enhancements, implementations, and system lifecycle management.
• Serve as system owner across key applications, ensuring effective support, governance, and continuous improvement.
• Lead vendor coordination, including performance management, issue resolution, and roadmap alignment.
• Partner with Finance teams to deliver high-quality solutions.
• Oversee program planning and execution across multiple concurrent initiatives.
• Manage escalations, risks, and dependencies to ensure successful delivery outcomes.
• Provide functional and operational leadership across boundary finance systems and applications.
• Own the BlackLine platform, including: Account Reconciliations module support, enhancements, and roadmap.
• Transition and optimization of support models.
• Continuous improvement and adoption of best practices.
• Oversee and guide system capabilities across key applications.
• Ensure systems effectively support critical finance processes, compliance requirements, and reporting needs.
• Partner closely with stakeholders across Finance to define priorities and deliver solutions.
• Translate business needs into actionable system capabilities and enhancements.
• Act as a trusted advisor to business leaders, providing insight into system capabilities, trade-offs, and opportunities.
• Drive alignment across teams on priorities, timelines, and expected outcomes.
• Maintain strong communication with stakeholders on delivery progress, risks, and system performance.
• Lead program initiation, planning, and execution for boundary application initiatives.
• Establish governance frameworks to support delivery, contract management, and vendor oversight.
• Drive structured processes for: Requirements gathering and prioritization, Solution delivery and release management, Risk and issue management.
• Ensure adherence to enterprise standards, compliance requirements, and audit controls.
• Oversee implementation partner engagement, including selection and performance monitoring.
• Ensure effective escalation management and timely resolution of critical issues.
• Ensure seamless integration between boundary applications and core platforms (e.g., SAP S/4HANA).
• Manage upstream and downstream dependencies across finance, tax, procurement, and partner management systems.
• Collaborate with enterprise architecture and engineering teams to maintain a cohesive application landscape.
• Support data consistency, integrity, and flow across interconnected systems.
• Align with broader IT and Finance initiatives to ensure end-to-end process continuity.
• Drive continuous improvement across application support, delivery models, and system performance.
• Identify opportunities to simplify, standardize, and automate finance processes.
• Lead efforts to modernize platforms, including onboarding new applications and sunsetting legacy systems.
• Guide product selection and lifecycle activities, including: RFP processes and vendor evaluation, Contract negotiation and governance, Implementation partner selection.
• Encourage adoption of best practices, scalable solutions, and innovative technologies.
• Promote a culture of accountability, collaboration, and operational excellence.

Senior Manager, IT Finance

• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment.
• Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience.
• Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues.
• Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate.
• Support corporate cybersecurity initiatives and alignment with security controls
• Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services.
• Install, configure, and support business applications and user accounts.
• Document support requests, resolutions, and technical procedures within the IT ticketing system.
• Assist with office technology, conference room equipment, and other end-user technology needs.
• Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades.
• Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.

IT Support jobs in California

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IT Support Specialist

Corporate IT Project Manager

Enterprise Architect – Retail and Consumer Goods

Project Manager, IT

IT Helpdesk Technician

IT Regional Service Technician

IT Regional Service Technician

IT Regional Service Technician

IT Support Specialist

Senior Compliance/Audit Manager

Credit Manager

IT Operations Manager

IT Support Specialist

Internal Audit Manager

Senior Manager, Corporate IT

Lead Photonics Integrated Circuit Engineer

IT Support I

Senior IT Infrastructure Project Manager

Senior Manager, IT Finance

IT Support Specialist