IT Support

• Assist in building and maintaining Squarespace websites for Kindle & Key Consulting and affiliated nonprofit organizations
• Format website content, organize page layouts, and ensure mobile responsiveness
• Research and select appropriate stock images and visual assets
• Assist with website updates, testing, and ongoing improvements
• Create social media graphics using Canva and approved templates
• Draft captions and content for social media platforms
• Research relevant hashtags, trends, and audience engagement opportunities
• Schedule social media content using approved scheduling tools
• Assist with maintaining a consistent brand presence across platforms
• Research grant opportunities through public and private funding databases
• Track grant deadlines, eligibility requirements, and funding amounts
• Compile and maintain organized grant opportunity databases
• Prepare summaries and research reports to support funding decisions
• Assist with gathering supporting information for grant applications
• Assist with administrative and project coordination activities
• Support organization of digital files, project materials, and client information
• Conduct research to support consulting projects and business development initiatives
• Assist with special projects as assigned by leadership

Internship, Non Profit Support

• Provide analytics and reporting support for development and monitoring of credit products
• Support development and enhancement of new and existing credit strategies
• Partner with Strategy Team counterparts
• Support creation of presentations to senior leadership
• Manage the Investment Review Sub-Committee credit process
• Research and provide answers to Provider inquiries
• Drive balanced growth and Provider satisfaction
• Enforcement of existing Bank credit policies

AVP, Portfolio Credit Manager – Health & Wellness

• Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
• Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
• Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications).
• Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
• Collaborate with senior IT staff to escalate unresolved issues.
• Participate in ongoing training to stay current with healthcare IT systems and best practices.
• Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
• Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
• Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.

Helpdesk Technician III

• Lead, mentor, and inspire a team of associates to deliver exceptional service
• Guide team members in resolving complex customer inquiries and claims
• Monitor and evaluate team performance using key performance indicators (KPIs)
• Address escalated customer concerns with professionalism and empathy
• Collaborate with leadership and cross-functional teams for process improvements
• Serve as a resource for team members on insurance-related questions

Insurance Unit Manager – Supervisor

• Serve as the first point of contact for all IT support requests
• Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange.
• Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks and optimize workflows
• Handle the onboarding/offboarding of employees, reset MFA and configure new hardware
• Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues
• Assist users with setting up devices, perform hardware repairs, and administer network access points and firewalls
• Work with third-party vendors to manage external system configurations and licensing
• Build strong working relationships and positively contribute to the culture and atmosphere of the subdivision.

IT Support, Help Desk

• Manage and continuously improve Grindr's Mac-first, Google Workspace environment across Bay Area, Chicago, Los Angeles, and New York offices
• Oversee IT helpdesk support, hardware lifecycle, onboarding/offboarding workflows, and day-to-day ticket resolution alongside your team
• Maintain and optimize our identity and access management platform (OneLogin), including user provisioning, access reviews, and SSO integrations
• Partner with IT leadership on the evaluation of in-house vs. outsourced/hybrid helpdesk models as the company scales
• Own IT General Controls (ITGCs) including access management, change management, and IT operations controls in support of Grindr's SOX program
• Work directly with external auditors during annual SOX cycles - this means you're the operator and the point of contact, not a supporting cast member
• Maintain documentation, evidence collection, and remediation tracking for IT controls in scope
• Lead and oversee workflow automation projects using Workato, including building and maintaining integration recipes that reduce manual effort across IT and cross-functional teams
• Evaluate and implement AI tools that improve IT operations efficiency - this includes vetting new tools, managing rollouts, and establishing governance guardrails
• Stay ahead of the tooling curve; Grindr moves fast and expects IT to move with it
• Directly manage 2 full-time IT engineers (New York, Los Angeles) and 3 contractors (Bay Area, Chicago)
• Own contractor performance, timecard oversight, and vendor relationships - including the ability to make hard calls when performance isn't meeting expectations
• Develop your team through coaching, feedback, and hands-on mentorship

IT Manager

• Leverage expertise in planning & organizing, financial analysis, vendor management, and IT risk management.
• Coordinate, develop and maintain a strategic roadmap for IT infrastructure.
• Conduct cost-benefit analyses for infrastructure projects.
• Prepare detailed budgets and forecasts for IT infrastructure investments.
• Monitor and report on ROI for infrastructure initiatives.
• Lead meetings, strategic workshops and planning sessions.
• Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance.
• Assess and select third-party vendors for hardware, software, and managed services.
• Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime.
• Oversee the implementation of infrastructure upgrades, migrations, and new deployments.

Staff Business Analyst – IT Infrastructure Planning

• Assist with the development and execution of an annual risk-based internal audit plan that aligns with the organization’s objectives and addresses key risks across operations, finance, compliance, IT, and other areas.
• Plan and lead complex attest engagements including audits, reviews, and compilations from planning through reporting, ensuring engagements are conducted objectively and in adherence to standards.
• Evaluate the design and operating effectiveness of internal control systems and risk management practices for clients and internally across the organization.
• Identify control gaps, ineffective processes, and areas of risk exposure through audit testing and analyses.
• Develop practical recommendations to strengthen governance, enhance risk management capabilities, and improve efficiency and effectiveness of operations.
• Prepare comprehensive audit reports that document audit scope, findings, risks, conclusions, and recommendations.
• Conduct quality assurance reviews to ensure engagements are carried out according to standards and organizational policies.
• Consult with internal department leaders and process owners to advise on risks, controls, and opportunities for operational improvement.
• Monitor implementation of internal recommendations and management action plans to remediate deficiencies.
• Report on internal monitoring activities and key issues to executive leadership.
• Establish and maintain collaborative relationships with external auditors and regulators as required.

Audit Manager

• Provide on-site coverage for our LA studio during a short-term absence of our IT Manager.
• Handle emergency onboards and offboards, responding to last-minute requests from the team.
• Serve as the on-the-ground point of contact for anything that cannot wait.
• Work from a detailed playbook prepared specifically for this engagement, with our IT Manager reachable for escalations.

IT Support Specialist

• CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
• We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.

Project Manager – IT Infrastructure

• Full profit & loss ownership: budgeting, forecasting, monthly financial reviews, cost reduction, pricing strategy, and capital justification.
• Strategic Sales and management of proprietary processes.
• Creating short and long-term sales opportunities and growth initiatives.
• Lead daily operations through tiered accountability meetings, visual management, and 5S/Lean principles.
• Maintain and expand Nadcap merit status (Chemical Processing, NDT, and Coatings checklists) and AS9100 certification.
• Serve as primary customer interface for OEM Primes and Government visits (DCMA, DCAA, DLA).
• Drive continuous improvement: first-pass yield > 98%, on-time delivery > 98%, scrap/rework < 2.0%
• Oversee Environmental, Health & Safety program (zero OSHA recordables target, air consent order, wastewater treatment and permit compliance).
• Manage annual CapEx plan
• Develop and execute strategic plan for capacity growth, new specifications, sales opportunities.
• Recruit, mentor, and develop high-performing leadership team; maintain positive morale.

Senior Business Unit Manager

• Provide timely responses and resolutions to both PC and Mac users
• Serve as a primary steward for your local office – while also supporting our hybrid workforce
• Manage local A/V systems and be the local liaison for all-hands meetings
• Manage permissions and access through: Azure Active Directory, Office 365, JAMF, NinjaOne, and Google Workspace
• Engage with team members within and external to IT to improve the overall IT experience
• Work with third party vendors and solution providers

Senior IT Support Administrator

• Develops the EA charter and services, promoting the value proposition and tracking outcome-driven metrics aligned with enterprise goals and Chief Information Officer priorities.
• Leads current-state analysis to detect gaps, recommend investments, and rationalize the technology portfolio using models like TIME to reduce technical debt.
• Defines enterprise architecture principles and target-state roadmaps across key domains (Cloud, AI, Data, Security) while collaborating with delivery teams to ensure reuse and speed to market.
• Leads architecture governance and design reviews for major initiatives, ensuring scalability and compliance with security, privacy, and AI agent lifecycle decision boundaries.
• Partners with business and IT leaders to shape technology demand, guide build-vs-buy decisions, and communicate architectural trade-offs regarding cost, risk, and complexity.

Enterprise Architect

• Serve as the primary technical driver for delivering high quality Digital Experience and Digital Marketing solutions for Adobe's Global Enterprise customers
• Review and develop architectural plans
• Lead diverse delivery team
• Align with client goals

• Support credit risk management of the Travel Cobrand portfolios
• Responsible for Credit Risk reporting and analysis
• Identify and manage consumer credit risk across all components of the cardholder life-cycle through data gathering and analytics
• Prepare and present client facing and leadership team presentations
• Drive enhanced strategies, using champion/challenger leanings to manage credit and fraud risk
• Provide analytics and input for deal and promotional pricing activities
• Coordinate multisite/country resources to ensure delivery and accuracy of monthly MIS and reporting needs
• Maintain effective and credible challenge of critical decisions and business processes

AVP, Portfolio Credit Manager

• Lead product selection and vendor evaluation.
• Own the end-to-end solution architecture for your P2M domains.
• Drive AI and automation adoption where it actually creates value.
• Integrate across the enterprise.
• Create architecture artifacts that drive decisions.
• Govern without being the governance police.
• Mentor and build capability.

Principal Enterprise Architect – Product-to-Market

• Set the integration architecture that connects every system in the enterprise
• Define the blueprint that engineering teams build to and own the long-term health of the integration estate
• Partner with platform, security, and application teams to land integration standards

• Work 100% onsite at a client site in Riverside, CA
• Engage with clients to understand technology needs
• Propose solutions for IT infrastructure operation and security
• Field customer questions, maintain customer information, and manage data entry
• Monitor computer and network operations, perform backup/recovery functions
• Act as liaison between hotel customers and teams
• Implement daily operation and support for technology and data security
• Support active directory, email systems, virtualization, and monitoring software
• Communicate effectively with exceptional customer service to client portfolio
• Identify and correct all LAN and WAN issues

Onsite IT Engineer

• Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scale
• Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearly
• Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scope
• Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization
• Delivering hands-on, in-office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high-quality experience for in-office employees and guests
• Contributing to day-to-day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT's commitment to service excellence
• Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and offboarding across the company
• Developing and maintaining technical documentation, runbooks, and internal knowledge resources that empower the team and create operational resilience.

Senior IT Engineer

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

See all jobs on JobTailor

Internship, Non Profit Support

AVP, Portfolio Credit Manager – Health & Wellness

Helpdesk Technician III

Insurance Unit Manager – Supervisor

IT Support, Help Desk

IT Manager

Staff Business Analyst – IT Infrastructure Planning

Audit Manager

IT Support Specialist

Project Manager – IT Infrastructure

Senior Business Unit Manager

Senior IT Support Administrator

Enterprise Architect

Enterprise Architect

AVP, Portfolio Credit Manager

Principal Enterprise Architect – Product-to-Market

Enterprise Architect

Onsite IT Engineer

Senior IT Engineer

Claims Compliance Audit Specialist