IT Helpdesk Technician

Boomerang Healthcare

IT Helpdesk Technician managing help desk ticketing system at Boomerang Healthcare. Involves customer service, technical assistance, and support for IT operations.

Posted 7/23/2026full-timeWalnut Creek • California • 🇺🇸 United StatesJunior💰 $27 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing help desk operations, including ticketing systems and customer support, while ensuring timely resolution of technical issues. Possesses foundational knowledge in networking administration and Windows-based troubleshooting.

Highest-signal resume keywords

Help Desk ManagementCustomer Service ExcellenceActive Directory KnowledgeWindows Operating SystemsTechnical Problem Diagnosis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Help Desk Ticketing System ManagementInventory ControlTechnical Support Level 1Cloning/Imaging Software FamiliarityNetworking AdministrationWindows TroubleshootingAsset ManagementBasic Hardware KnowledgeProject ManagementEmergency Help Desk Response

Soft Skills

Excellent CommunicationTime ManagementProblem-SolvingTeam CollaborationTask Delegation

Tools & Technologies

Ticketing SystemsCitrix Xen DesktopWindows Operating SystemsCloning/Imaging SoftwareHelp Desk Phone Systems

Certifications & Qualifications

High School Diploma or GEDA+ Certification

Industry Keywords

IT SupportHelp Desk OperationsCustomer Issue ResolutionTechnical RequestsSLA Maintenance

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Manage the help desk ticketing system
Inventory control and management
Shipping and packing
Answer emergency help-desk phone line
Assist with Tier 1 ticket resolution
Assist IT team in projects and daily operations as needed
Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
Track statistics on issue and problem resolutions
Work with systems and network teams to resolve customer issues
Answer help desk phone line and triage issues as needed
Ensure duties are delegated properly and tasks are complete on time
Asset management, shipping and tracking

Requirements

What you’ll need

Highschool Diploma or GED
A+ Certification (nice, but not required)
Excellent Customer Service
1 year in IT
Citrix Xen Desktop experience (nice but not required)
Familiarity with cloning/imaging software for desktops/laptops
Hands on experience providing level 1 support
Basic knowledge of Active directory or similar user management technology
Ability to quickly diagnose technical problems in person or remote
Ability to manage multiple projects
Ability to lift 50 pounds
Understanding of general networking administration and Windows-based PC troubleshooting
Ability to manage/administer ticketing systems
Mac experience nice, but not required
Windows Operating Systems knowledge
Understanding of basic hardware (Laptop/Desktop/hardware peripherals)

Benefits

Comp & perks

Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
401(K) Plan with Employer Matching
License & Tuition Reimbursements
Paid Time Off
Holiday Pay
Employee Perks and Discount Programs
Competitive Salaries!