IT Regional Service Technician

The 20 MSP

Regional Service Technician providing desktop and server support for various industries. Identifying technical issues and ensuring system functionality in a fast-paced environment.

Posted 7/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, while providing exceptional customer support and maintaining thorough documentation. Proficient in hardware repair, system configuration, and ensuring system security and functionality.

Highest-signal resume keywords

Windows OS InstallationHardware Repair and MaintenanceNetworking KnowledgeTroubleshooting SkillsCustomer Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware AssemblySoftware InstallationSystem RecoveryMalware RemovalVPN TroubleshootingData BackupDiagnosticsSecurity ToolsActive DirectoryGroup Policy

Soft Skills

Problem-SolvingCommunicationDocumentation

Tools & Technologies

Microsoft OfficeAntivirus SoftwareConnection SoftwareNetwork CablesPatch Panels

Certifications & Qualifications

Valid Drivers License

Industry Keywords

Technical SupportSOPsKPI GoalsServer ApplicationsFile Sharing

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence