IT Regional Service Technician

The 20 MSP

Regional Service Technician at The 20 delivering enterprise-class IT services with hands-on technical expertise. Resolving technical issues for clients across various industries in a hybrid setup.

Posted 7/23/2026full-timeSan Jose • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through effective hardware repair, software installation, and data backup processes.

Highest-signal resume keywords

Windows OS InstallationHardware Repair and MaintenanceTroubleshooting SkillsBusiness Networking KnowledgeCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware AssemblySoftware ConfigurationVPN Connectivity TroubleshootingMalware RemovalData Backup and Recovery

Soft Skills

Customer SupportDocumentation

Tools & Technologies

Microsoft OfficeAntivirus SoftwareActive DirectoryGroup PolicyNetwork Cabling Tools

Certifications & Qualifications

Valid Drivers License

Industry Keywords

Technical SupportOperating SystemsServer ApplicationsSecurity TechnologiesKPI Goals

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence