IT Regional Service Technician

The 20 MSP

Regional Service Technician providing onsite and remote IT support for businesses. Responsible for diagnosing and resolving technical issues across various systems and infrastructure.

Posted 7/23/2026full-timeCapitola • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving technical issues across hardware, software, and networking environments, with a strong focus on customer support and documentation. Proficient in maintaining system functionality through hardware repair, software installation, and data backup processes.

Highest-signal resume keywords

Windows OS Installation and RecoveryHardware Repair and MaintenanceActive Directory and Group Policy ManagementTroubleshooting OS and Network IssuesA+, Net+, and Sec+ Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware Assembly and DisassemblySoftware Installation and ConfigurationVPN Connectivity TroubleshootingData Backup and System RestoreNetwork Cable InstallationMalware and Virus RemovalIn-Depth DiagnosticsSecurity Tool InstallationOffice Productivity Suite ProficiencyServer Application Knowledge

Soft Skills

Customer SupportDocumentation and Follow-UpProblem-SolvingPrioritization

Tools & Technologies

Connection SoftwareAntivirus and Security ToolsMicrosoft OfficeVirtualization Technologies

Certifications & Qualifications

A+ CertificationNet+ CertificationSec+ CertificationValid Drivers License

Industry Keywords

Business NetworkingFile SharingSmall-Medium Business TechnologyServer SupportKPI Goals

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Requirements

What you’ll need

Practical experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
Ability to identify and diagnose failed hardware components.
Valid Drivers License.
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with all modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, File Sharing, etc. preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus!

Benefits

Comp & perks

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence