IT Support Specialist

Pearce Services

IT Support Specialist providing hands-on technical support for employees at Pearce Services. Responsible for maintaining a reliable IT environment and supporting various technology initiatives.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $1 - $10 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including configuring and maintaining hardware and software systems, troubleshooting technical issues, and providing exceptional customer service. Proficient in managing user accounts and supporting corporate cybersecurity initiatives while collaborating with vendors and internal teams.

Highest-signal resume keywords

IT Support ExperienceWindows Laptop ConfigurationMicrosoft 365 ProficiencyNetworking FundamentalsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingHardware ConfigurationSoftware DeploymentUser Account ManagementNetwork ConnectivityCybersecurity SupportIT Ticketing SystemsBusiness Application SupportVendor Coordination

Soft Skills

Customer ServiceCommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

FreshServiceUKGPeoplesoftSalesforceActive Directory

Certifications & Qualifications

CompTIA A+Network+Microsoft Certifications

Industry Keywords

IT SupportHelp DeskDesktop SupportCybersecurityTechnical Procedures

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment.
Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience.
Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues.
Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate.
Support corporate cybersecurity initiatives and alignment with security controls
Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services.
Install, configure, and support business applications and user accounts.
Document support requests, resolutions, and technical procedures within the IT ticketing system.
Assist with office technology, conference room equipment, and other end-user technology needs.
Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades.
Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.

Requirements

What you’ll need

2+ years of IT support, help desk, desktop support, or technical support experience.
Experience configuring Windows laptops, Microsoft 365, Active Directory, and common business applications.
Experience with FreshService, UKG, Peoplesoft, Salesforce a plus
Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
Customer-focused with excellent communication and interpersonal skills.
Highly organized with the ability to prioritize multiple support requests in a fast-paced environment.
Comfortable working with vendors and coordinating hardware procurement and repairs.
Team-oriented with a willingness to collaborate across departments and support company-wide IT initiatives.
Able to identify when issues require escalation and communicate them promptly and effectively.
Associate degree in Information Technology or equivalent experience preferred; CompTIA A+, Network+, or Microsoft certifications are a plus.

Benefits

Comp & perks

health and life insurance
401k with employer match
paid time off
tuition reimbursement
professional development courses