IT Support

• Create solution architecture designs that meet business requirements and adhere to corporate architecture standards
• Oversee the detailing of solution designs
• Engage application architects and teams to proactively participate in the predefined architecture process
• Participate in architecture forums with peer architects from the business unit

IT Architecture Specialist, I

• Manage and enhance the company's SOX and ITGC controls.
• Conduct IT risk assessments and recommend mitigation plans.
• Prepare and review risk and control matrices (RACM/RCM).
• Map processes, systems, interfaces, and integrations to ensure adherence to governance and compliance requirements.
• Develop and review IT internal control policies, procedures, and frameworks.
• Support internal and external audits by overseeing control testing and action plans.
• Manage access controls and Segregation of Duties (SoD).
• Participate in IT governance, COBIT, and compliance initiatives.
• Contribute to ERP implementations, digital transformation, and control automation projects.
• Develop metrics, dashboards, and continuous monitoring mechanisms using analytics tools.
• Act as a partner to Technology and Business teams to identify improvement opportunities and strengthen the control environment.

IT Governance, Risk and Controls Specialist – SOX/ITGC

• Plan, implement, and maintain the company's IT infrastructure, including hardware, software, and networks
• Manage and monitor information security systems to ensure protection of company data and confidential information, using firewall technologies such as FortiGate
• Identify and resolve hardware, software, and network issues to ensure all systems are operating correctly
• Manage the Veeam backup server by creating backup jobs and ensuring they run successfully
• Manage IT projects, working with other departments to deliver solutions on time and within budget
• Provide infrastructure-focused technical support to company users, troubleshooting issues and providing guidance
• Maintain up-to-date documentation of the IT infrastructure, including procedures, user manuals, and support information
• Knowledge of AWS cloud infrastructure (preferred)
• Monitoring using Zabbix (preferred)

IT Infrastructure Analyst, Mid-level

• Implement and administer Windows Server operating systems
• Manage Microsoft infrastructure services
• Manage server virtualization platforms
• Deploy, operate, and maintain enterprise storage systems and SANs
• Automate tasks using PowerShell and, preferably, Terraform and Ansible
• Create and maintain technical documentation

Senior IT Infrastructure Analyst – Windows, Storage

• Be the technical and strategic reference for the IT infrastructure area
• Translate the area's strategy into technical implementation
• Plan, propose, and implement solutions to improve IT infrastructure processes and cybersecurity
• Execute, monitor, and improve internal preventive and corrective support procedures for the infrastructure and cybersecurity environment
• Provide level 2 and 3 support; track and document tickets, incidents, and requests
• Participate in and monitor audit processes
• Respond to incidents, propose solutions, and deliver training
• Provide technical support to users and to IT infrastructure
• Perform maintenance and support for networks, servers, and services
• Work with wired and wireless (Wi‑Fi) networks
• Network addressing (TCP/IP)
• Manage and monitor servers, services, and computer networks (LAN and VLAN)
• Work with firewalls (rules, routes, VPNs, web filtering, etc.)

IT Infrastructure Analyst

• Act as the link between business areas (Controllership, Finance and Billing) and the technology department;
• Elicit, analyze and document requirements with stakeholders;
• Translate business needs into clear, detailed technical specifications;
• Implement, support and version solutions within the TOTVS Datasul ecosystem;
• Administer and enhance workflows and processes on the Fluig platform;
• Ensure system stability, performance and availability in critical environments;
• Support controllership and finance processes, including accounting closing and tax obligations in the Datasul ERP;
• Prepare technical documentation, process flow diagrams, reports and executive presentations;
• Propose continuous improvements and technological innovations to optimize processes;
• Act consultatively with senior management, supporting strategic decision-making;
• Manage requests and priorities with a focus on delivering business value;
• Work in an agile and adaptive manner in response to changes and new requirements;

IT Specialist II – Datasul

• Manage administrative and technology projects, ensuring adherence to deadlines, scope and quality.
• Monitor obligations, tracking deliverables, outstanding items and schedules.
• Follow up on and oversee team requests, ensuring alignment and productivity.
• Manage tickets and processes using the ServiceNow SPM model.
• Administer and monitor the company’s administrative systems.
• Support the organization of internal processes and continuous improvement of routines.
• Prepare management reports and project performance indicators.
• Participate in alignment meetings with internal departments and suppliers.
• Assist with budget control and financial monitoring of projects.
• Ensure documentation and regular updating of project information.
• Support priority setting and management of simultaneous requests.
• Act as a focal point between administrative, operational and IT areas.
• Conduct periodic follow-ups with the team and stakeholders.
• Identify risks and propose corrective actions for ongoing projects.

IT Project Manager

• Receber, registrar, classificar e tratar chamados técnicos.
• Realizar atendimento remoto aos usuários.
• Diagnosticar incidentes de infraestrutura.
• Solucionar problemas dentro do escopo N1 e N2.
• Escalonar incidentes para especialistas (N3) quando necessário.
• Registrar todas as ações executadas durante o atendimento.
• Garantir o cumprimento dos SLAs estabelecidos.
• Administração básica de servidores Windows.
• Suporte a Active Directory.
• Supporte a compartilhamentos de rede.
• Monitoramento dos serviços críticos.

Help Desk Consultant, 24x7

• Lead and develop engineering teams with a focus on high performance and individual growth.
• Understand the company's strategic and operational plans, and disseminate and align technical direction with the overall strategy.
• Ensure delivery of technical solutions aligned with business needs, in partnership with PMs, designers, and other leaders.
• Facilitate communication between technical teams and stakeholders, ensuring transparency and alignment.
• Foster a collaborative environment with psychological safety and continuous feedback.
• Ensure the development of technical strategies within the team's domains, promoting engineering best practices (Clean Code, TDD, CI/CD, DevSecOps).
• Participate in defining and tracking OKRs and technical metrics (lead time, stability, test coverage, etc.).
• Encourage Inner Source initiatives, the use of RFCs, and a living documentation culture.
• Handle ambiguous problems and challenging prioritization, balancing deadlines and quality.
• Be influential in decision-making with the team regarding solution details.
• Ensure product/platform quality, scalability, and best practices.
• Define, collect, analyze, and monitor application/product health metrics.

IT Engineer Manager

• Deliver agreed project outcomes including IT infrastructure, cloud, and workplace technology projects
• Delivery support for Azure cloud migration initiatives
• Coordination of infrastructure deployments (network, server, storage, virtualization, cloud integration)
• Delivery of enterprise voice and unified communications initiatives (VoIP, UCaaS, CCaaS)
• Preparation of project documentation including schedules, delivery plans, and risk registers
• Reporting on agreed project performance metrics (scope, schedule, quality, risks)
• Coordination with engineering teams, vendors, and client stakeholders as required to deliver outcomes
• Maintenance of RAID logs (Risks, Actions, Issues, Decisions)
• Delivery of services in accordance with applicable security, governance, and architectural requirements defined by the client

IT Project Manager – Independent Contractor

• Create, update and maintain documentation of logical and physical networks, recording all changes made in the environment;
• Develop and implement security policies to prevent physical and logical intrusions, and keep antivirus software up to date;
• Design, implement and update backup routines;
• Maintain digital communication services (email, web, FTP, VPN, VoIP, etc.) and telecommunications;
• Implement access policies and content control;
• Create and maintain network user accounts;
• Install, configure and test network and server communications, continuously monitor performance and apply necessary adjustments;
• Keep the Internet/network, email and data communication environment in optimal operational condition;
• Participate in the analysis, planning, deployment and maintenance of software and supporting systems such as operating systems, databases, applications and related components;
• Conduct inventories of IT assets (hardware and software);
• Perform diagnostics of IT infrastructure, providing recommendations and follow-up action plans;
• Install and maintain structured cabling.

• Plan the IT support and operations model by defining processes, roles, SLAs, indicators and operational priorities to ensure predictability, standardization and efficiency in operations.
• Manage the operation of IT services in the production environment by continuously monitoring system and application availability, performance and capacity to ensure stability and continuity of business services.
• Coordinate incident and service request management using ITSM tools and the integrated work of Level 2 (L2) and Level 3 (L3) support teams to restore services as quickly as possible and meet agreed SLAs.
• Lead management of critical incidents and operational crises through war room leadership, rapid decision-making and structured stakeholder communication to minimize business impact and reduce operational risk.
• Manage problem management through root cause analysis (RCA), definition and monitoring of structural action plans to reduce recurrence of failures and increase operational maturity.
• Control the change management process in the production environment by validating impacts, risks and maintenance windows to preserve service stability and prevent incidents caused by unplanned changes.
• Ensure the transition of project solutions to support by validating documentation, supportability criteria, monitoring and support model to ensure new solutions enter production with appropriate operational and support conditions.
• Manage IT vendors and service contracts by monitoring performance indicators, conducting periodic meetings and contractual governance to ensure technical quality, SLA compliance and cost optimization.
• Monitor operational indicators and service levels by analyzing KPIs, executive reports and continuous improvement plans to support management decisions and increase operational efficiency.
• Perform other related professional activities inherent to the role as required by the area, through training, professional qualification and guidance from the immediate leader to ensure continuous professional development.

IT Operations & Support Manager

• Lead end-to-end delivery of SAP logistics and 3PL integration projects across Brazil and LATAM.
• Manage project planning, execution, governance, and reporting, ensuring delivery against agreed timelines and objectives.
• Coordinate project activities with internal business stakeholders, IT teams, vendors, and third-party logistics (3PL/4PL) providers.
• Perform 3PL scope assessments and ensure alignment between business and technical requirements.
• Prepare and maintain project documentation, including project charters, integrated plans, status reports, and risk registers.
• Monitor project progress, identify risks and issues, and drive mitigation and resolution activities.
• Facilitate governance meetings, technical workshops, and stakeholder alignment sessions.
• Support functional specification reviews and ensure alignment with business requirements.
• Contribute to qualification activities, including OQ/PQ specification reviews, execution, and validation.
• Coordinate testing activities across development, integration, operational qualification (OQ), and user acceptance testing (UAT).
• Support cutover planning and data migration activities, ensuring readiness for deployment.
• Contribute to technical assessments of user requirements and solution design.
• Support knowledge transfer, project reviews, and continuous improvement initiatives.
• Provide hypercare support during post-go-live stabilization, coordinating incident resolution and vendor collaboration.
• Support warehouse system (WHS) implementations and the development of SAP logistics solutions.

IT Project Manager – SAP Logistics, 3PL Integration

• Act as a strategic link between business areas, IT and leadership, influencing decisions and ensuring alignment between organizational objectives and technological capabilities;
• Lead the definition and evolution of strategic technical requirements, ensuring non-functional decisions support scalability, security and alignment with corporate direction;
• Orchestrate the prioritization and governance of the backlog and technology roadmap, guiding architecture initiatives that increase capacity, maturity and innovation;
• Assess structural risks across the application ecosystem and promote strategic mitigation actions that strengthen resilience, compliance and adherence to the reference architecture;
• Architecture governance: manage and govern the application portfolio in LeanIX, maintaining and evolving documentation of integrations and system specifics;
• Establish best practices and architecture standards to drive consistency and efficiency in technology solutions;
• Lead the vision and adoption of enterprise AI agents, integrating artificial intelligence as a strategic component of the digital ecosystem;
• Propose future technological architectures based on multi-cloud and hybrid environments, advising on platform choices and modernization decisions.

IT Architecture Specialist – Enterprise Architecture Focus

• Support the Infrastructure team with the area's operational and administrative activities.
• Assist in the preparation, configuration, and organization of desktops, laptops, and IT equipment.
• Support the assembly of onboarding kits for new hires, ensuring all equipment and accessories are organized and ready for delivery.
• Assist with delivering equipment, peripherals, and other IT supplies to employees, as well as receiving and inspecting returns when necessary.
• Provide support for installing approved software, updates, and applications, always under supervision.
• Assist in responding to low-complexity support tickets from internal users.
• Assist in organizing and maintaining the inventory of equipment, assets, and IT supplies.

Young Apprentice – IT Infrastructure

• Handle branch requests to provide support and answer questions about the car rental system.

Help Desk Attendant

• Coordinate the IT infrastructure team, assigning tasks, monitoring deliveries and promoting the technical development of team members;
• Plan, implement and maintain the company's IT infrastructure, including servers, networks, storage, virtualization and cloud environments;
• Manage and monitor information security systems (firewall, VPN, ZTNA);
• Administer and evolve the virtualization environment (VMware / Hyper-V) and Windows Server and Linux servers;
• Coordinate IT projects, preparing scope, schedule, budget and communication with the involved business areas;
• Manage contracts and SLAs with infrastructure, telecommunications and cloud vendors, conducting negotiations and performance evaluations;
• Ensure availability and performance of cloud environments (AWS / Azure), overseeing costs and optimizations;
• Implement and monitor ITSM processes (incident, change and problem management), ensuring compliance with ITIL best practices;
• Proactively monitor the IT environment using tools such as Zabbix, responding to alerts and preventing outages;
• Support internal and external IT audits by providing evidence and adjusting security and infrastructure controls;
• Prepare management reports on availability, performance, capacity and incidents for IT management;
• Structure and monitor performance indicators (KPIs) for the IT Infrastructure area, ensuring managerial visibility through direct reporting to the IT Manager.

IT Infrastructure Coordinator I

• Mapear e avaliar os riscos de TI de forma transversal, conduzindo levantamentos abrangentes (risk assessment), elaborando planos de riscos por processo e definindo controles e planos de ação associados.
• Consolidar e priorizar o backlog de riscos estratégicos de TI, monitorando planos de mitigação, riscos residuais e indicadores-chave de risco (KRIs), sinalizando desvios e oportunidades de melhoria à liderança.
• Coordenar a atuação junto aos Pontos Focais e Agentes de Riscos das superintendências de TI e integrar a gestão de riscos com as áreas de Compliance, Auditoria Interna, Controles Internos e Riscos Corporativos, fortalecendo a governança transversal.
• Apoiar a criação e operação de comitês e fóruns de governança e riscos de TI, garantindo registros, acompanhamento, rastreabilidade e reporte periódico à Diretoria e instâncias executivas.
• Definir, revisar e evoluir continuamente o modelo de governança de TI, elevando a maturidade institucional e assegurando coerência, transparência e disciplina estratégica em toda a Diretoria de Tecnologia.
• Orquestrar a integração entre as áreas de tecnologia, negócio e áreas corporativas, atuando como ponto focal de governança junto às superintendências e garantindo alinhamento transversal.
• Implantar e monitorar ações mitigadoras prioritárias, acompanhando a execução junto aos responsáveis técnicos e garantindo evolução contínua da maturidade de riscos e conformidade da organização.
• Disseminar a cultura de governança, estratégia e gestão de riscos de TI, liderando iniciativas de engajamento, capacitação e conscientização junto às equipes e áreas parceiras.
• Acompanhar a evolução dos indicadores estratégicos de governança e performance de TI (KPIs, KRIs, OKRs), assegurando desempenho sustentável e subsidiando decisões com evidências e análises estruturadas.
• Realizar benchmarks, estudos comparativos e diagnósticos de maturidade, pesquisando referências de mercado e melhores práticas (COBIT, ITIL, ISO 31000, ISO/IEC 38500) para propor evoluções e posicionar a TI de forma competitiva.

Especialista em Governança Estratégica de TI – Preferencialmente para Mulheres

• Lead Enterprise Architecture initiatives using the TOGAF framework.
• Model architectures using the ArchiMate notation, covering the Business, Application, Data and Technology layers.
• Conduct workshops and interviews with executives, managers and subject-matter experts to capture the current environment (As-Is).
• Develop the future architecture vision (To-Be), identifying opportunities for technological evolution and organizational transformation.
• Map business capabilities, macroprocesses, applications, integrations, data, infrastructure and IT governance.
• Produce Enterprise Architecture maturity assessments and support the definition of transformation strategies.
• Prepare GAP analyses, heatmaps, strategic recommendations and Transformation Roadmaps.
• Define Enterprise Architecture principles, standards and guidelines.
• Support the development of business cases for technology modernization initiatives.
• Collaborate with process, data, infrastructure, cloud and development specialists to define the target architecture.
• Ensure traceability between strategic objectives, capabilities, processes, applications and technologies.
• Produce executive-level documentation for presentation to senior leadership.

Enterprise Architect

• Liderar a consolidação e acompanhamento do portfólio estratégico de tecnologia.
• Garantir visão integrada das iniciativas, considerando prioridades, capacidade e direcionadores estratégicos.
• Orquestrar rituais executivos de acompanhamento (comitês de portfólio, technical committees, fóruns estratégicos).
• Apoiar a priorização de iniciativas com base em valor, risco, impacto e alinhamento ao negócio.
• Antecipar desvios, riscos e conflitos de priorização, propondo recomendações estruturadas.
• Atuar na tradução da estratégia corporativa para o roadmap de tecnologia.
• Apoiar a construção e evolução do planejamento estratégico de TI.
• Garantir rastreabilidade entre objetivos estratégicos e iniciativas do portfólio.
• Conectar iniciativas a indicadores de valor e resultados esperados.
• Promover alinhamento contínuo entre tecnologia e negócio.
• Conduzir o acompanhamento executivo do orçamento de tecnologia.
• Assegurar consistência entre planejamento financeiro e execução do portfólio.
• Apoiar gestores na construção e revisão orçamentária anual e ciclos de forecast.
• Analisar variações financeiras e seus impactos no portfólio e nos resultados esperados.
• Promover transparência na alocação de recursos e retorno sobre investimentos em TI.
• Atuar como parceiro estratégico dos gestores de tecnologia.
• Influenciar decisões relacionadas a priorização, capacidade e direcionamento de iniciativas.
• Facilitar alinhamentos entre áreas técnicas e stakeholders executivos.
• Promover padrão e governança nas interações e acompanhamentos.
• Apoiar líderes na comunicação executiva de status, riscos e resultados.
• Definir e sustentar indicadores estratégicos de portfólio.
• Construir narrativas executivas com base em dados consolidados.
• Garantir visibilidade clara, objetiva e acionável para níveis gerenciais e diretoria.
• Conduzir análises críticas sobre performance do portfólio, eficiência e valor entregue.
• Liderar a evolução dos processos de governança de TI.
• Estabelecer padrões, frameworks e boas práticas de gestão de portfólio.
• Elevar o nível de maturidade em planejamento, acompanhamento e controle.
• Promover simplificação e eficiência nos processos de governança.
• Atuar como referência técnica e estratégica na disciplina de governança de TI.

IT Support jobs in Brazil

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IT Architecture Specialist, I

IT Governance, Risk and Controls Specialist – SOX/ITGC

IT Infrastructure Analyst, Mid-level

Senior IT Infrastructure Analyst – Windows, Storage

IT Infrastructure Analyst

IT Specialist II – Datasul

IT Project Manager

Help Desk Consultant, 24x7

IT Engineer Manager

IT Project Manager – Independent Contractor

IT Infrastructure Analyst, Mid-level

IT Operations & Support Manager

IT Project Manager – SAP Logistics, 3PL Integration

IT Architecture Specialist – Enterprise Architecture Focus

Young Apprentice – IT Infrastructure

Help Desk Attendant

IT Infrastructure Coordinator I

Especialista em Governança Estratégica de TI – Preferencialmente para Mulheres

Enterprise Architect

Especialista em Governança de TI