IT Support

• Lead development teams
• Facilitate technical decision-making within the team
• Monitor task progress throughout the development cycle, identifying and mitigating risks that could prevent the team from delivering tasks
• Assist teams in the deployment/implementation of solutions

IT Specialist

• Ser referência técnica e estratégica da área de infraestrutura de TI;
• Traduzir tecnicamente a estratégia da área;
• Planejar, propor e implementar soluções de melhoria dos processos de infraestrutura de TI e segurança cibernética;
• Atuar, acompanhar e melhorar os procedimentos internos de sustentação preventiva e corretiva do ambiente de infraestrutura e segurança cibernética;
• Realizar atendimento de níveis 2 e 3, acompanhamento e documentação de chamados, incidentes e requisições;
• Atuar e acompanhar os processos de auditoria;
• Atuar em incidentes, apresentar soluções e treinamentos;
• Dar suporte técnico a usuários e infraestrutura de TI;
• Realizar manutenção e suporte a redes, servidores e serviços;
• Atuação com redes cabeada e sem fio (WI-FI);
• Endereçamento de Rede (TCP/IP);
• Gerenciamento e Monitoramento de servidores, serviços e rede de computadores (Lan e Vlan);
• Atuar com Firewall (Regras, Rotas, VPNs, Webfilter etc.).

Analista de Infraestrutura de TI

• Support the monitoring and operation of telecommunications services
• Assist in tracking performance indicators (KPIs)
• Collaborate on network and telecommunications projects

IT Infrastructure Intern

• Development and implementation of technical concepts within Microsoft Intune and Azure platforms for Client Technology Management.
• Development and implementation of automated procedures and preventive actions on client platforms.
• Hands-on experience with Azure deployments based on infrastructure as code using Terraform and PowerShell, working with technologies such as Microsoft Azure DevOps or GitLab.
• API programming and maintenance.
• Providing first-level documentation, as well as support and training for second-level support teams.
• Participation in the development of long-term technology and deployment strategies in a Modern Client Management environment.
• Close cooperation and serving as the point of contact for IT product teams and business partners.

• IT Operations and Services (ITSM)
• - Coordinate delivery of IT services according to the service catalog, SLAs and agreed satisfaction levels.
• - Lead Incident, Request, Problem, Change and Asset/Configuration (CMDB) processes, ensuring operational discipline and traceability.
• - Monitor and report KPIs (SLA, MTTR, availability, backlog, satisfaction, recurrence, root cause).
• - Conduct operations meetings with action plans and issue tracking.
• - Ensure operational documentation (runbooks, procedures, knowledge base, service standards and escalation).
• IT Infrastructure (Cloud and On-Premises)
• - Coordinate administration and evolution of cloud environments (IaaS/PaaS/SaaS, landing zone, networking, identities, governance) and on-premises environments (datacenter, virtualization, storage, backup, networking).
• - Plan capacity, availability and performance: capacity planning, tuning, lifecycle management and scaling.
• - Ensure observability and monitoring (logs, metrics, alerts, events), with proactive response to failures.
• - Ensure execution of critical routines: backup/restore, patching, hardening, firmware/OS updates, certificate and license renewals.
• - Support architecture and deployment of high availability, DR/BCP, redundancy and periodic contingency tests.
• User and Systems Support (Service Desk / Field / L2/L3)
• - Coordinate the Service Desk, field/local support and systems support teams, ensuring effective and standardized service delivery.
• - Define and maintain escalation flows with specialist teams (infrastructure, applications, security, vendors).
• - Implement improvements to reduce volume: automation, self-service, portal, knowledge base, standardization and user training.
• - Lead operational crises: communication, prioritization, war room, root cause analysis (RCA) and prevention planning.
• Security, Compliance and Continuity
• - Ensure adherence to information security policies, access control, identity management, segregation of duties and audits.
• - Coordinate remediation of vulnerabilities and compliance activities: patching, EDR/AV, MFA, logging and access reviews.
• - Support internal and external audits with evidence and traceability.
• - Maintain and evolve continuity plans and incident response procedures.
• Vendor, Contract and Cost Management
• - Manage vendors and contracts (telecom, cloud, support, outsourcing), ensuring deliverables and SLA compliance.
• - Plan and control the operational budget: licenses, cloud spend, maintenance, renewals, support and upgrades.
• - Implement cost-efficiency practices (e.g., FinOps for cloud): tagging, rightsizing, reservations and usage policies.

IT Operations and Infrastructure Coordinator

• Develop corporate architecture projects at various phases
• Support the design of layouts, preliminary studies, and schematic designs
• Prepare and review executive architectural projects and strategic presentations
• Collaborate with project teams and Architecture Coordinators
• Monitor schedules and support delivery tracking
• Serve as technical interface with suppliers and internal and external partners
• Support basic coordination between architecture and complementary disciplines
• Participate in technical alignment meetings and project follow-ups
• Assist in organizing technical documentation and project records
• Ensure adherence to architectural standards and corporate guidelines
• Contribute to the technical quality and consistency of deliverables.

Corporate Architect – Mid-level

• Provide frontline support for Fluke Reliability software in a Microsoft and web-based environment
• Respond to customer inquiries via phone, email, chat, and web meetings
• Diagnose, troubleshoot, and clearly explain solutions to software-related issues
• Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
• Collaborate closely with teammates to deliver a consistent, high-quality support experience
• Contribute to customer-facing documentation and knowledge base articles
• Participate in software testing and feedback to help ensure new releases are ready for customers
• Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity

Technical Customer Support

• Identificar e elencar os problemas de negócio (subdomínios) a partir de cenários e requisitos.
• Estruturar os problemas em subdomínios de negócios relevantes.
• Identificar as capacidades de negócios de alto nível (top-level) necessárias para suportar a estratégia da empresa.
• Classificar adequadamente as capacidades, demonstrando compreensão de como elas se relacionam com os objetivos de negócio e os problemas identificados.
• Extrair e organizar os requisitos a partir de cenários e especificações.
• Classificar os requisitos (funcionais, não funcionais, de negócio, etc.).
• Conectar os requisitos com os problemas de negócio e as capacidades identificadas.
• Definir a arquitetura Alvo (TO-BE) que resolve os problemas de negócio e atende aos requisitos.
• Identificar arquiteturas de transição para uma migração gradual, se necessário.
• Garantir o alinhamento da arquitetura com os estilos arquiteturais definidos (ex: Microservices).
• Definir os fluxos de valor relevantes para o negócio, demonstrando como as capacidades e funcionalidades se interligam para gerar valor.
• Modelar a interoperabilidade entre as funcionalidades, mostrando como os diferentes componentes do sistema se comunicam e trocam informações.
• Identificar Building Blocks (componentes reutilizáveis) na arquitetura, demonstrando um foco na eficiência e na padronização.
• Aplicar padrões de decomposição de Microservices (ex: Domain-Driven Design, Bounded Contexts) para garantir a escalabilidade, a manutenibilidade e a independência dos serviços.
• Aplicar o TOGAF Architecture Development Method (ADM) no contexto de projetos.
• Justificar as escolhas de guias, abordagens e frameworks utilizados (ex: TOGAF, ITIL, COBIT).

Arquiteto Corporativo – Sênior

• Manage physical and virtual servers (VMware);
• Operate in hybrid environments (on-premise + cloud), ensuring integration and performance;
• Manage operating systems (Windows and Linux);
• Manage and support networks (Switches, Firewalls, VPN, Routing and Security);
• Monitor, maintain and optimize on-premise data centers;
• Manage backup, storage, patching and security routines;
• Provide advanced support and troubleshooting for complex incidents;
• Resolve critical incidents involving networks, systems and communication between environments;
• Contribute to improvement, modernization and cloud migration projects;
• Implement security, monitoring and business continuity routines;
• Automate provisioning and configuration processes (IaC, pipelines, CI/CD);
• Define standards, best practices and governance;
• Ensure security, availability and cost control (FinOps).

IT Infrastructure Specialist

• Development and maintenance of internal systems
• 1st-level technical support for users
• Assist with basic server and IT infrastructure administration
• Support integration between systems and tools used by the company.

IT Support Assistant

• Translate business requirements into structured, viable system solutions
• Define architectural guidelines for corporate initiatives and evolutionary programs
• Design business-process-oriented architectures, ensuring integration between systems
• Architect solutions with consideration for scalability, security, and performance
• Support phasing of requirements and prioritization of initiatives based on impact and feasibility
• Ensure adherence to technology standards and corporate architecture best practices
• Lead definition and governance of integrations (online and batch) between systems
• Assess technical risks and propose mitigation strategies

Corporate Architect

• Receive, log, and resolve end-user technical support tickets;
• Assess the severity and urgency of each support ticket, prioritizing and escalating issues as needed to ensure a fast and efficient resolution;
• Provide guidance on the use of equipment, organizational access, and information security to new hires during onboarding and to existing employees when necessary;
• Maintain records of all support tickets, including problem details, actions taken, and solutions applied;
• Prepare, image/format, and perform hardware maintenance for end users;
• Ensure the confidentiality of any information accessed;
• Formally report Information Security events;
• Comply with information classification policies as defined by the organization;
• Ensure that infrastructure resources are operating correctly;
• Analyze and classify IT and Information Security requests separately;
• Adhere to the company’s information security policy.

Help Desk

• Lead and develop the team, providing guidance, training and support needed to achieve established objectives;
• Ensure delivery of high-quality services, meeting service standards and resolving issues quickly and efficiently;
• Monitor and ensure compliance with Service Level Agreements (SLAs), ensuring customer satisfaction and achievement of targets;
• Participate in executive meetings with the responsible client to present KPIs (monthly KPI book) and gather feedback;
• Conduct 1:1, quarterly and annual feedback sessions for team members;
• Control the team's operational costs, identifying opportunities to reduce expenses and ensuring efficient use of financial resources;
• Manage stock and inventory control, ensuring organization, proper replenishment and optimization of resources;
• Act as the primary point of contact for the responsible client, resolving all assigned matters and, when outside your authority, escalate and monitor internally until completion;
• Interact with internal departments to ensure the client's operation runs according to the contracted scope, always aiming for full client satisfaction;
• Create and manage Service Level and team productivity metrics.

Team Leader, IT Support Operations

• Full administration of Microsoft 365 tenants (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID/Azure AD, B2C);
• Identity, access and authentication management (IAM), including MFA, SSO and Conditional Access;
• Implementation and maintenance of security policies (Microsoft Defender, Purview, eDiscovery, Compliance);
• Automation of operational and administrative routines using PowerShell and Microsoft Graph;
• Service health monitoring, analysis of critical incidents and advanced troubleshooting;
• License governance (A3, A5, etc.) and cost optimization;
• Device and application management via Microsoft Intune (MDM/MAM);
• Technical support for migration projects (on-premises → cloud, cross-tenant, hybrid Exchange, etc.);
• Definition of standards, best practices and technical documentation of the environment;
• Handling high-severity incidents and Level 3 (L3) support;
• Liaison with Security, Architecture and Suppliers.

Senior IT Infrastructure Analyst – Focus on Microsoft 365

• Participate in the planning, organization and communication of the area's initiatives, ensuring clear accountability, well-structured executive materials and effective tracking of actions, deadlines and decisions.
• Plan and organize reporting routines (monthly, quarterly, committee meetings).
• Structure executive materials (slides, reports, dashboards) with a focus on clarity, narrative and decision-making.
• Translate technical information into messages that are understandable to leadership.
• Consolidate metrics, status updates and risks for the projects under your responsibility.
• Support leaders in defining meeting agendas, objectives and next steps.
• Record decisions, track actions and ensure follow-up.
• Act as an integration point between technical teams, management and stakeholders.
• Contribute to the standardization of presentations, templates and reporting models.

Junior Project Manager – IT Infrastructure

• Design, implement and maintain IT infrastructure solutions in on-premise and public cloud environments, leading modernization, automation and standardization initiatives focused on high availability, performance, security and operational efficiency.
• Deliver scalable and resilient solutions, support vendor and budget management, and drive innovation, reliability and continuous improvement in IT processes.
• Support the definition and execution of the infrastructure strategy for on-premise and cloud environments, aligning technologies with Paraná Banco’s business objectives, with emphasis on scalability, security and innovation.
• Manage LAN, WAN, internet links, VPNs, firewalls and IVR systems, performing operational, maintenance and infrastructure evolution activities with focus on performance, scalability and security.
• Configure and administer firewalls at an advanced level, defining security policies, network segmentation and traffic control, with emphasis on data protection and regulatory compliance.
• Manage omnichannel contact center platforms, including licensing, connectivity, call recording, IVR curation and evolution, with a focus on call retention using Artificial Intelligence.
• Manage administrative telephony systems, including IP telephony and PABX systems, performing advanced configurations, technical support and integration with contact center platforms.
• Implement advanced monitoring and observability strategies, using tools such as Zabbix, Grafana and Prometheus to ensure full visibility of the infrastructure and early detection of failures.
• Establish information security and compliance policies, working on risk management, technical audits and the definition of access controls and data protection measures.
• Lead continuous improvement and technological transformation programs, driving modernization, standardization and operational cost reduction initiatives.
• Act as a technical consultant to business and IT areas, translating needs into robust and sustainable infrastructure solutions, promoting innovation and strategic alignment.
• Produce and review strategic and technical documentation, such as architectures, contingency plans, operational manuals and audit reports.
• Manage critical environments with a focus on business continuity, coordinating disaster recovery strategies and resilience testing.
• Lead third-level support and technical crisis management, handling the resolution of complex incidents and interfacing with vendors and internal stakeholders.

IT Infrastructure Specialist – Networks and Telecom

• Administrar, monitorar e otimizar ambientes híbridos de TI, incluindo data centers, redes LAN/SD-WAN, servidores, storage e soluções de backup, garantindo alta disponibilidade, performance e confiabilidade dos serviços
• Atuar diretamente no time de Engineering & Operations, contribuindo para a sustentação, evolução e padronização dos ambientes de infraestrutura, com foco em resiliência, estabilidade e eficiência operacional
• Suportar operações de manufatura e diferentes torres de negócio e TI, assegurando a continuidade dos serviços críticos e alinhamento com as demandas operacionais e estratégicas
• Implementar e monitorar controles de segurança da informação, incluindo gestão de acessos (IAM), criptografia, vulnerabilidades e compliance, em conformidade com LGPD, ISO 27001, SOX e políticas corporativas
• Apoiar práticas de IT Service Management (ITIL), atuando em processos de Incident, Problem e Change Management, com foco em redução de downtime e melhoria contínua de SLA/SLO
• Atuar na resolução de incidentes críticos (Major Incidents), conduzindo análise de causa raiz (RCA) e colaborando com equipes multidisciplinares e fornecedores
• Sustentar e otimizar aplicações corporativas críticas, incluindo MES, garantindo disponibilidade e suporte às operações industriais
• Participar de iniciativas de transformação digital envolvendo Cloud, Cybersecurity, Automação (RPA) e inteligência Artificial, contribuindo para inovação e ganhos de eficiência
• Monitorar e analisar indicadores de performance e capacidade (KPIs, observability, capacity planning), propondo melhorias contínuas baseadas em dados
• Contribuir com a governança de TI e gestão de fornecedores, acompanhando SLAs e apoiando iniciativas de controle e organização de custos (CAPEX/OPEX)
• Documentar arquiteturas, processos e padrões técnicos, fortalecendo a governança, escalabilidade e maturidade dos ambientes de TI

Analista de Infraestrutura de TI Pleno – Inglês Avançado

• Work on IT infrastructure projects and technology modernization initiatives in mission-critical environments
• Assess, propose and support the definition of IT solutions related to infrastructure
• Provision, administer and sustain On-Premises and multi-cloud IT environments
• Perform corrective, preventive and enhancement maintenance on application server infrastructure and participate in incident and problem resolution
• Troubleshooting
• Develop scripts and automations for administration and provisioning of the environment
• Support support, operations, development and IT architecture teams, including handing over procedures to second-line support
• Work on projects and activities related to Cybersecurity and audits
• Create and maintain environment documentation
• Perform capacity planning and support licensing compliance for managed components
• Other tasks related to IT Infrastructure

See all jobs on JobTailor

IT Specialist

Analista de Infraestrutura de TI

IT Infrastructure Intern

IT Specialist

IT Operations and Infrastructure Coordinator

Corporate Architect – Mid-level

Technical Customer Support

Arquiteto Corporativo – Sênior

IT Infrastructure Specialist

IT Support Assistant

Corporate Architect

Help Desk

Team Leader, IT Support Operations

Senior IT Infrastructure Analyst – Focus on Microsoft 365

Junior Project Manager – IT Infrastructure

IT Infrastructure Specialist – Networks and Telecom

Analista de Infraestrutura de TI Pleno – Inglês Avançado

Senior IT Infrastructure Analyst – Application Servers, Middleware