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Logithink

Help Desk Consultant, 24x7

Logithink

Help Desk Consultant providing technical support in 24x7 mode for clients' IT environments. Working with system incidents and ensuring service availability with SLA compliance.

Posted 7/20/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and incident management, with a strong focus on Windows Server administration, network troubleshooting, and remote user assistance. Proficient in monitoring critical services and ensuring compliance with established SLAs.

Highest-signal resume keywords
Windows Server AdministrationTechnical Support (N1/N2)Network Troubleshooting (TCP/IP, DNS, DHCP)Incident ManagementRemote Desktop Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Windows 10Linux (Básico)Hyper-VVMwareActive DirectoryPowerShell (Básico)TCP/IPDNSDHCPVPN
Soft Skills
Problem SolvingCommunication
Tools & Technologies
AnyDeskTeamViewerRemote Desktop (RDP)Microsoft TeamsOffice 365
Industry Keywords
SLA ComplianceIncident EscalationInfrastructure DiagnosisNetwork Sharing SupportService Monitoring

Tech Stack

Tools & technologies
DNSLinuxTCP/IPVMware

About the role

Key responsibilities & impact
  • Receber, registrar, classificar e tratar chamados técnicos.
  • Realizar atendimento remoto aos usuários.
  • Diagnosticar incidentes de infraestrutura.
  • Solucionar problemas dentro do escopo N1 e N2.
  • Escalonar incidentes para especialistas (N3) quando necessário.
  • Registrar todas as ações executadas durante o atendimento.
  • Garantir o cumprimento dos SLAs estabelecidos.
  • Administração básica de servidores Windows.
  • Suporte a Active Directory.
  • Supporte a compartilhamentos de rede.
  • Monitoramento dos serviços críticos.

Requirements

What you’ll need
  • Conhecimento em Sistemas Operacionais (Windows Server - Windows 10/11 - Linux (básico))
  • Conhecimento em Redes (TCP/IP - DNS - DHCP - VPN - VLAN - Firewall (básico) - NAT - Roteamento básico)
  • Conhecimento em Virtualização (Hyper-V - VMware)
  • Conhecimento nas ferramentas (AnyDesk - TeamViewer - Remote Desktop (RDP) - PowerShell (básico) - Prompt de Comando - Microsoft Teams - Office 365)

Benefits

Comp & perks
  • Modelo de trabalho: 100% Remoto
  • Regime: PJ ou Cooperativa (à combinar)
  • Carga horária: Fulltime, vaga efetiva